★ 2

Very rude workers

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★ 1

Everything sucks about this place

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★ 5

Good food and great service!

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★ 1

Did a grubhub order from this location, they did not give the driver the drinks I ordered and did not give the 50% extra meat. I tried calling this location and they picked up and immediately hung up.

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★ 1

Rude and very unfriendly - food looks like it hasn’t been refreshed in days - bread is not fresh. very stingy with adding item amounts - place is dirty and dingy. drags Subway brand down . save yourself disappointment and find another one. disgusting.

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★ 1

I ordered an online order because of promotions and then they cancelled my order and said it will take a week to get my money back. I'm hungry and that's all I had until tomorrow. This is atrocious.

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★ 1

Unhygienic food

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★ 1

Meat doenst look fresh and paid for extra meat on a footlong and gave me the amount a 6 inch sandiwish would have called and said I wanted a refund then says ok and just hangs up..

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★ 1

Never gave me a refund and hung up on me.paid for double meet and gave me regular meat that didnt even look fresh.

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★ 2

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★ 1

Service and food was good but they added a tip without me knowing. They asked me if I wanted my receipt and when I said yes I held out my hand and he put it in the bag. Then said something in their language. It was so I wouldn't see the tip and say something while I was there. Scamming ass place. I'm disputing it. Then I called and they tried to say it was me. No it wasn't because if I feel you deserve a tip I'll leave one and why not hand me my receipt if I held my hand out??? Make it make sense. The card reader didn't prompt me to leave a tip. I'm pissed.

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★ 5

Always good 😊😊😊

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★ 1

Store hours online and add storefront says that it is open until 10:00 PM. It is 7 o’clock and it is already closed.

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★ 1

This place is dirty and they don’t give you the correct meat portions

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★ 2

Terrible

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★ 3

I don't care if I'm only there to pick up food. When I use the bathroom, I want there to be soap in the dispenser, because if there's no soap in the dispenser, are the employees washing their hands before they leave the bathroom

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★ 1

More worried about what's going on their phone and making my sandwich and checking me out!

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★ 5

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★ 1

Will never go to the subway on Douglas again. My bf got a wrap that was basically a tiny bit of chicken rolled in flat bread. If he had ordered it as a regular sandwich on flatbread the portions would have been atleast double the amount. My other friend ordered a meatball sandwich with chicken added, well they forgot the meatball part. The whole time the two guys looked clueless and had headphones in (could probably barely hear us). And I don’t know if it’s new but the first area was covered so you couldn’t see them prepare the food, and I feel if we could have seen maybe the no meatballs could have been fixed. But all in all I haven’t been to this subway in a long time because the last few times were similar. I’ve had good experiences at other locations. Don’t go to this one. $42, I should have gone to McDonald’s.

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★ 1

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★ 4

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★ 1

Stop stealing for your customers. (Racine won't stand for it)Then when I see the sur- charges & extra tax ask for a refund. Because I'd rather go to Cousin's subs if Im being taxed for grade D meat and mundane service. I don't gamble but Im betting very soon This place will be shut down!!!

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★ 1

Worst service ever, the employees had a really bad attitude, they had the meat section closed (you couldn’t see) and they didn’t put the bacon on the sandwich neither the cheese (and was charged for it). Realized when got home of the “mistake” (it really seems he made it on purpose).

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★ 5

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★ 1

I just paid 14.50 for a 6 inch sandwich. The sandwich maker told me that because I chose the flatbread, that this is how they make it. It is mostly rolled up flatbread. Like two rolls of flatbread around my sandwich. This subway is also more expensive than most of the subways I’ve been to. Almost 2 dollars more for the sandwiches here than they are in Kenosha

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★ 3

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★ 1

I am so very tired of subways not accepting coupons.

subway in general is not the best sub around.

I only started eating at subways again recently because of the coupons. but now most of the franchisees in my area stopped taking the coupons altogether.

so-so food at optimal prices.. not a good combination.

but with a good coupon so-so food at excellent prices is a good coupon. Good job Subway franchisees. you just lost another customer.

I will stop eating at all subways again and choose a better tasting sub shop

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★ 4

I always love subway

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★ 5

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★ 5

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★ 1

Paid for double meat and never received it my ham and turkey sandwich was supposed to come with provolone cheese never got it instead I got an argument on the phone and a façade of they don’t care. There’s plenty of other sub sandwich places in the city that I can go to, and give them my money, not subway again not this subway at least

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★ 1

Only came here because my boyfriend and I had gift cards. Came in 9:45 roughly, they shoulda been open already for about an hour or so. When we came in, employee was still setting up the line. Didn't have the toaster on either so we had to wait for that. Didn't acknowledge us at all the entire time. The other 2 employees we saw didn't acknowledge us either. Nothing along the lines of "I'm sorry you're my first customer today I'm still getting set up it'll be a bit" After waiting for the toaster to heat up, my sandwich was still cold and he wrapped it up anyways. We ended up leaving after 15-20 minutes for 2 sandwiches, one of which never even got fully made because the toaster wasn't heated up all the way. Judging by the other reviews, I think my boyfriend and I dodged a bullet anyways.

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★ 1

Food wasn't made right taste bad my kids got sick from here throwing up n diarrhea all day next day after they ate. I paid a lot for 2 sandwiches. And food wasn't good very salty Meats inside on edges by the veggies was dirty I should knew better when I saw that look like old food on side like they don't wash or clean that areas all around. Ain't the same there. Lathrop subway is 100% better. Clean n fresh food

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★ 5

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★ 1

Very unclean maintenance. Never have food here.
Had hairs in the Sandwich and meat stinks.
There are multiple reports of Mice/Rats living in the kitchen and noticed Mice/rat poop on the floors everywhere in the dining area.

Staff is unprofessional can’t understand or speak proper English.
Staff don’t wear hair net or cap while preparing the food.
No gloves will be worn while preparing the food.
They won’t wear any uniform.
Food from here will make you throw up.

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★ 4

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★ 3

Picked up a Door Dash order.

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★ 4

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★ 1

I order online the bread was wrong I got wheat and there was no cheese the meat was half this was the worst sandwich I have ever received from subway clearly its turned into a disappointment now they can't even hire people that can read and yes the cheese and bread was marked I will never order from here again I would rather drive out of my way to at least get what I order

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★ 3

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★ 1

Worst ever subway in USA. Sandwich is very costly and he is using food items for 2 to 3 days. Suppose to be closed better than damaging health of people only for a small amount of money.

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★ 3

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★ 1

Waste

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★ 5

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★ 1

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★ 1

This subway doesn't take any coupons and the worst thing I have saw is that the environment is very Unhygienic and they use the same gloves for billing and making sandwich too..Really horrible

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★ 1

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★ 5

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★ 3

Since new ownership prices have risen a lot if making a custom sub. I'll say this tho besides Lee's deli on 20 this is on of the only chain stores that will let u make ur sub however you want it.

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★ 3

I asked for a certain sandwich, and I said everything that it comes with and just add lettuce. It became so many questions, dressings (idk, what comes on it, veggies, idk what comes on it), why have numbers if you're going to ask anyway. Then I got home to give the sandwich to my son and of course they didn't put everything that suppose to come on it...frustrating

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★ 3

Sure skimp on toppings for the price.

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★ 5

Fast service. Great food. Fair prices.

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★ 1

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★ 2

This subway doesn’t take any coupons and it feels like we got racked over the coals. $20 for 2 subs?! That’s insane. Doesn’t look or feel like a conventional Subway either.

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★ 4

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★ 4

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★ 1

Horrible, spent $30 I wish I can get back last night. My husband picked up dinner for us, gave him such a hard time. Ate it and acouple hours later we realized got food poisoning(including our 3yr old) since he got a sandwich too. Throwing up, and constantly going to the bathroom now for hrs. With all my medical problems already that’s not okay, and our son. Will be reporting and maybe get our money back or something. 0 stars!!!

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★ 1

Dumpy. 3 staff and was long wait very disorganized. Guy making subs stopped and without changing gloves went and touched money/register and then started making sandwiches again. Walked out with the 2 people in line behind me. What a joke and disgusting.

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★ 2

Very skimpy on meat and toppings. Extra meat cost $2+ and only 3 slices were added. Two 6.99 footings cost $19.

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★ 5

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★ 1

This used to be my go to when I needed a quick bite but now there's new owners there very cheap with everything.

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★ 5

Awesome Subs with great Service.

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★ 5

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★ 1

I'll not use the app anymore to order I don't EVER get it the way I requested it. ONLY element that was right was NO LETTUCE...I requested extra pickles, olives, peppers, onions etc. I may have had four pieces of onion! The sandwich was good but it wasn't how I requested!!!!

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★ 5

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★ 1

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★ 5

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★ 3

Food was okay. No employees wearing any good service protection beyond gloves. No hairnets or beard nets and one gentleman handled money with the same gloves he made my sandwich with. Working in food service, I won't be eating here again; I'm sure it's a matter of time before someone is sick.

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★ 1

Do not give this establishment your money. They refused to give us a refund for an order we no longer wanted. Gave us some story about they couldn't because we paid thru a 3rd party service (the app). We did not take ethe food, and kept our payment. This is theft!

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★ 1

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★ 4

The server was rushed but it's hard when you're alone. The food was fresh and delicious 😋

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★ 1

Had my bf pick up our online order. At first the lady told my bf the wrong beverages then when he waited for the OTHER(2) employee to get the correct ones he then filled up our drinks and then the lady continued to stop him as he was walking out insisting that is not what’s on the receipt. The OTHER(2) worker said it was on the receipt and still didn’t listen and made my bf go back to the counter to review it. Then saw she was wrong and said have a good day and brushed it off. We ordered online so we didn’t have to deal with this. She was beyond rude and her attitude was not inviting at all. Definitely not what I want when I walk in. Won’t return

Date of being there (01/15/23) @530pm

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★ 5

Food is Always Fresh Service is Good!

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★ 1

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★ 5

The last couple of times I was there, the gentleman behind the counter were very friendly, my food was good.

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★ 4

Food was good but it angers me that they do take subway coupons they are a subway

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★ 3

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★ 3

Under new management. The service has gotten better but the bread was very dry and over cooked.

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★ 4

Why are all the Subways that I have visited in Racine. Do not take any of the Subways coupons?

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★ 2

The guy was doing more TALKING than Working (making Sandwiches)

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★ 5

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★ 1

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★ 2

Honestly probably one of the worst subways I have been to. Workers seemed high.. and seemed to feel it was funny to greet us with welcome to Jimmy John's...

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★ 4

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★ 5

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★ 4

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★ 1

Veggies soggy

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★ 5

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★ 3

It is a good sandwich, you have to watch how much they charge you.
Price on board is not always how much they charge you.
Last time I was in they had raised all their prices and the breakfast menu board was empty.
I guess I won't be shopping there anymore.

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★ 4

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★ 1

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★ 4

Well you see that gave great food but they are always looking under staff like they have one person working on 6 different orders sometimes but they are really helpful And they are patient with you

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★ 4

The service was good and the food was fresh. I went around 3pm and there was no line or waiting. I do feel like we could be getting a little more for the money we pay though. I don't go to Subway too often as I feel the overall value has gone down but this is not a bad location and I'd go back.

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★ 1

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★ 2

Um......I usually don't leave bad reviews and that's not even the angle I'm going for here...I'm just gonna say the line was super dirty and needed to be detail cleaned....the bathrooms were so terrible I literally wouldn't let my 3+5yos use them. The sink was backed up in the women's with some nasssssty color to it. The ladies behind the line were kind and quick, however?

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★ 1

They folded the sandwich the wrong way it was Flatbread

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★ 4

Sandwich maker was on his first day. Super nice young man! The sandwiches were good. He has a bright future!

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★ 3

This shop is okay. Honestly, I prefer the Subway on Spring Street though.

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★ 1

I'm not even sure what this is. I ordered a cold cut combo, and a pizza sub, the pizza sub was full of sauce and not much of anything else... My cold cut combo was just a bunch of half dried bologna, all bologna. The cheese, was literally one slice, cut in half and put in the "sub". It was garbage 2 years ago when I went last, and it's still garbage. It's not worth anything. My advice, don't go here at all anymore and just let the place shut down and change management to someone who gives a d@#n

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★ 4

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★ 5

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★ 1

Subway has gone downhill. From the disgusting bathrooms to the lack of trained workers, who can out figure out how to warm up meat on a non toasted sandwich to the cashier who cannot figure out how to accept a gift card. This location is the worst compared to many others I have been to

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★ 5

I always get a great sandwich
EVERY TIME I go to Subway.
The staff here were friendly and helpful.
A+ all around!

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★ 5

Great staff, great service

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★ 5

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★ 1

They only had one kind of bread and it was very old. They didnt have a subway club. There tomatoes were old. I was very sad about this situatio. I dont think i will be going to that subway anymore

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★ 3

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★ 5

Muy bueno

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★ 4

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★ 5

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★ 5

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★ 5

Great food. Service was good. Location is prime. Thanks for the good food

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★ 4

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★ 5

Best subs in Racine!!! employees are very respectful

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★ 5

Well, my opinion the food was ok yes I would dine again

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★ 5

Efficient friendly staff.

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★ 4

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★ 1

I’ve been at the subway three times in the last week and they’re out of tuna, they out of the guacamole spread and they are not wearing masks. I’m gonna have to find a new subway

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★ 5

Great staff and always fresh ingredients. What else is there to say?..

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★ 1

Bad service, employee was rude. Messed up on order charged the lady in front of me for my order and gave it to her and wouldn't give her money back. Told me that I had to give it her because they couldn't refund her money.

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★ 1

This subway is the most filthy that I have ever seen, the staff are very snooty and rude.

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★ 5

Good place

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★ 3

Not impressed by the condition of cleanliness of the store and the appearance of employees. They were in street clothes and acted like they were upset I was there.

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★ 5

Great place to eat

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★ 3

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★ 4

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★ 5

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★ 3

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★ 3

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★ 3

Good but not enough meat

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★ 3

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★ 5

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★ 5

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★ 1

Walked in today to an employee not wearing a mask working behind the counter making sandwiches for everyone. Not acceptable

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★ 5

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★ 1

Very awful experience i will never be going to this subway location again. For one, the lady was not wearing her mask correctly, she had a watch on while preparing my sandwich, nails were poking out of her gloves, she spilled my steak and failed to remake the entire thing and only added a little bit more steak, grabbed the wrong wrap when i said tomato so she had to grab the right one, then proceeded to add clumps of lunch meat to my girlfriends sandwich without separating it. When the wrap was being folded at the end she just rolled it into a ball and cut it in half and didn’t even fully cut through it.

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★ 5

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★ 1

Placed an online order in which I was redirected as my card was “invalid or expired” When it was literally issued to me less than a month ago, but they proceeded to take the money out of my bank account called them and pressed 2 to “confirm or have questions on the order” and none of their employees answered their phone let alone even had them plugged in. It was during business hours only went to the prompts and never rang after. once I follow the prompts couldn’t even get a hold of anyone at all had to drive there to get the food I paid for. Hours stated open until 9 placed my order at 8 get there at 8:26 and they are closed???!!! Had I not checked my bank and email they would’ve gotten away with my money and looks like they did. There goes $25+. VERY DISPLEASED WITH ONLINE ORDERING WEBSITE AND POOR CUSTOMER SERVICE! Also reflect your business hours to show accuracy and don’t take peoples money if you are not open. Why did the website not prompt for a later order date or time. Highly unacceptable. If I could give them 0 stars I would. The online ordering website does not even include all of the toppings and cheeses that they have if you go to the physical store not sure if it reflects in accurate inventory and all the cheese except provolone or pepper jack was out of stock or if they just don’t update their platform.

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★ 5

Love their sandwiches always

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★ 2

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★ 2

Employee's just stood around talking to themselves. Only 1person was actually working. Made friends sandwiches before the customer. 4 people is too much for that store!

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★ 2

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★ 4

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★ 5

This was the best experience I've ever had at a Subway including this one. I came in for 3 sandwiches 1 being a steak and cheese. They didn't have steak ready but Stephon and Micah made it happen. Their customer service was above any I've EVER had from a Subway employee. So to Stephon and Micah as well as your manager thank you for such a great experience and providing me with the sandwich I craved all day.

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★ 5

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★ 5

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★ 1

Fist one of the attendants never wear face mask this is the second time I noticed and he is making sandwiches, second I Ordered 2 foot long sandwiches and he appeared to be in a rush with me being the only customer waiting,than mistakenly give one of my subs to the previous client and after they noticed the mistake they chase the customer to his car to rescue the sandwich and offered back to my witch I rejected very bad management and ethics.

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★ 5

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★ 5

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★ 3

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★ 5

Hands down my favorite location. The manager is always so kind and professional. They always make sure your meal is exactly how you want it. Everyone is friendly and hard working. Wonderful customer service.

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★ 5

Good sub sandwich

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★ 1

Was dirty. Charged us more than they should won't go back.

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★ 4

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★ 5

Definitely better than average, friendly people and they are good at getting your sandwich the way you want it.

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★ 4

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★ 1

Doesn't honor deals in the app, wasting my time.

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★ 1

Ordered sandwiches today, May 4, 2020. NOT covid safe. Tables blocking deli area and cash register were filthy. No one handling food had a mask on. They had a pair of gloves on but handled everything without changing gloves, the pen for customers to sign with, food, etc. Gloves were not very clean. If they were out of something, like chips, you got nothing, except charged for it. Used to love this store, NEVER AGAIN!!

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★ 5

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★ 3

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★ 4

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★ 3

Only bought cookies

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★ 3

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★ 2

Below average food for the prices they charge

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★ 2

VERY VERY VERY SLOOOWWWW!

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★ 5

Great manners!

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★ 5

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★ 1

Worst subway experience I've ever had they had teens working there and when I asked them to put specific vegetables on my sandwich they put clumps of stuff on my sandwich I had asked them to take off jalapenos off they took it and throw it back in the bucket whitch it touched olive on my sandwich so they are mixing products and not caring there was even a guy standing there waiting for his sandwich that he had order online the girls there just left the subs sitting there they weren't even finished with them and they helped 5 people in front of me it was all together a terrible experience.

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★ 4

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★ 5

Subs

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★ 5

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★ 5

My Grandson loves the BLT and the food is healthy

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★ 3

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★ 5

Friendly staff great food

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★ 5

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★ 3

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★ 1

This place doesnt even deserve 1 star. WORST Subway in Racine. Always under staffed. Terrible customer service and they have the worst proportions when making Subs. All of their employees stink on the North Side. Very sad they have still nothing about this location- This has been for a very long time now. If I ever have the time I go to a different location. 0 stars. take the longer drive.

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★ 5

Stopped in tonite and was treated with prompt service and courteous workers. They did not have an attitude considering they were working on a holiday...even wished me Happy New year

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★ 5

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★ 5

Fast quick.fresh

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★ 5

Erik is very personable and gives great service!

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★ 4

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★ 1

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★ 3

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★ 5

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★ 4

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★ 1

Stopped to see about the Veterans Day specials that were advertised. Employee says "we don't do that." Thanks for not participating! No way Subway!!!!!!

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★ 5

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★ 4

They actually handed out an adequate napkin Supply. Now they'll probably be fired seeing this post.

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★ 5

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★ 5

Pit smoked brisket is delicious!

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★ 5

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★ 4

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★ 5

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★ 4

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★ 1

Unprofessional. I waited 15 minutes for service nobody in the restaurant and when they did come out between the 3 of them they were talking about how annoying the Customers were and how they wish they could wear headphones to work

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★ 5

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★ 1

Bread was stale and hard, not enough chicken on sandwich. Douglas Avenue Subway I will not go back to. I'll keep going to the one on Laythrop their subs are better

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★ 2

We have about had it with this Subway. You have to watch them like a hawk! Even with that, tonight when we got home we found that the meatball marinara sub was ice cold. This place is staffed with inept people. There's only one young African American man that seems to know what he's doing. We're always happy when we see that he's there. The last half dozen times we've been there something had to be corrected. Do the owners never check on their employees? Subway is the only fast food we do and it's good when it's right. This one is only a mile from our house which is so great, but now we're thinking we have to find a new one.

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★ 4

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