★ 4

We love this subway, everyone is always very nice. Other than the tables being dirty the day we visited it was good.

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★ 5

Manager was great!! Nachos were surprisingly tasty

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★ 5

They nailed it in spooner. Well done

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★ 4

It would be 5 stars but there was no changing table in either bathroom. Staff are always super nice and accommodating, especially the guy who always wears the subway jersey.

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★ 1

Really disappointing experience all around. There was really loud emo music playing making it hard to hear the staff and the person I was with. Next the service was slow and mistakes were made during check out. There were 2 staff just standing around while one person did all the work. Then the bread was dry and hard. I maybe ate 1/3 of the sandwich before throwing it away.

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★ 4

Food is always good. Service varies with the person. Last time it was very nice.

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★ 2

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★ 3

Hit or miss. Usually miss. Options are limited in spooner for fast food though so sometimes it's worth the risk of ordering from here.

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★ 3

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★ 3

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★ 1

This is the first Subway I have been to that gave me hard stale bread for the sandwiches I ordered. Unfortunately, it was take out, so I didn't know until I got home. Will not go back will go to the other Subway in the area.

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★ 1

The worst subway ive ever been to. Order wasn't right and they took forever. Sandwich was messy and only wrapped in one piece of paper instead of two like any other subway does. UPDATE. gave them another shot and regret it. The people couldn't follow the drive threw instructions. I'm 100% done with spooner subway.

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★ 5

I was very impressed with the customer service and quality of the sandwiches in my takeout order today. The bread was fresh, and the vegetables were crisp. Our sandwiches looked as good as the pictures on the promotional materials. The staff were friendly and professional. Best Subway experience I’ve had in years!

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★ 5

Danielle and the other guy working there were really positive, and fun to talk with while we waited. We ordered quite a bit, but it made the long wait less long. Really happy to see good staff at the spooner subway!!

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★ 5

Super friendly staff!

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★ 1

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★ 1

Placed order for online sandwich. Asked for it to be double toasted in the comment section and clicked the original toasted option. The sandwich was not toasted at all. They also put it on the wrong bread. They gave me regular white bread when Italian herb is what was ordered. Annoyed to say the least.

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★ 5

Enjoyed my sub. First time in a long time at a Subway.

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★ 4

The person working on Friday, September 20th, 2024, during lunchtime provided excellent customer service.

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★ 1

About 2 months ago my grandma and I had come in to get a quick bite after having surgery on her hand upon walking in and coming to order she took like 10 seconds looking at the menu before the girl working raised her voice saying “what can I get you I have other things to do.” No biggie we get people in the food service can have stressful days. The issue is having our food smashed together getting yelled at for not making decisions fast enough and when asked nicely if we could get her halves of her Footlong sandwich wrapped separately for now and later get told that “we’re the reason people can’t stand working in the food service industry.” We chalked it up to her just having a bad day everyone has them we remained kind and even left a tip.

We stopped in today to give it another chance and we’re again disappointed. The guy was nice while making our sandwiches but was not listening to what we were ordering and making our sandwiches wrong, when we tried to correct it he acted like he hadn’t said anything and just said “anything else?” So we got sandwiches with things we didn’t want on them and instead of a kids sandwich we got a Footlong? Unfortunately we won’t be returning.

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★ 4

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★ 5

My boyfriend and I stopped in for lunch and there was about 12 people in line ahead of us as well as a few in the drive thru line. Danielle (I’m not sure if that’s her name or not) was working with two training staff members and was dealing with a rush. All of the other customers understood that and waited patiently. A woman in the drive thru became impatient and started screaming at the workers. Since she would not accept any answers they had she was asked to leave. She then came into the store and demanded that she gets her sandwiches, “the customer is always right”, and called the team members names. Danielle and her staff handled the situation to the best of their abilities and made sure the remaining customers were satisfied and got what they needed, regardless of the rude interruption that had just occurred. I give her 5 stars

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★ 5

The two females working right now are the chillest people Ive seen at this Subway. They were actually happy and not acting miserable! Customer service was definitely on point ! 8-13-24 @ 9:50AM

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★ 1

Disgusting, place is never clean, sloppy workers that are methed up. You’ll get sick if you eat here

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★ 5

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★ 1

They're better than other cities nearby but frequently don't have the order ready when promised.

Made a mobile order 20 minutes before arrival the app said the order was being built then when I arrived they didn't even start it and made us pay for stuff they were out of. Better yet the guy who went through the drive through after me being there for 8 minutes waiting his order made before they even started mine. Then after waiting 20 minutes for my order in the store I had to wait another 15 minutes for them to make the other 6 in of the footlong that I ordered you don't have to

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★ 5

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★ 1

If I could give zero stars I would. I went through here for my first time excited to try subways new dipper. The boy in front of the counter did not know what I was talking about I said again the new dipper the thing on board behind you. He went in back to ask what he needs to do, lady came out rolled up chicken then asked what cheese said okay to half of it… I’m so confused how this establishment is in business when a 30 some year old doesn’t know how to make the new item yet she was suppose to be manager, then puts in oven for .30 seconds pulls out starts bagging it. It isn’t melted with cheese and the chicken is cold the flat bread not cooked. I would highly recommend staying away. I asked the lady isn’t there suppose to be a ton more of cheese like cheese itself she said she didn’t know.. clearly they need training on how to turn oven to right time and make food items… this was the most horrible experience I have ever had at any subway. Very annoyed as I wanted to try a new item… my wives sub wasn’t cut properly they pulled bread apart with hands, maybe they were too young for the knives… anyways my point being stay away from this subway, they aren’t trained and don’t know the items on board, as the one boy child didn’t look behind on board to see what it was it was pictured as a feature on the board… good day!

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★ 1

Every time I go here I expect to be disappointed, every time my expectation is met. This time we wanted to try the new dippers. Asked what sauce we can get for the pepperoni and cheese dipper. She, I assume Owner/head manager/whatever because she wasn't in "subway uniform", said that it comes with chipotle mayo. Asked if we could get ranch instead. She said that they have to stick to what's on the card. We pointed out their advertisement says 11 different sauces. She threw her hands up in the air, said "fine", and shut the window. The pepperoni dipper came with chipotle mayo. Apparently the pretzel dipper has no dipping sauce assigned at this subway. What a weird fight to engage in with a customer. Very "no soup for you" feel there. Welp, no business for you. I'd rather drive to Rice Lake.

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★ 1

Every time I go here, I get horrible HORRIBLE stomach pains with unbearable nausea. I can’t even sleep the night of eating this. Last time I went, I had horrible pains throughout the night and the next morning, throwing up non stop. This time, I have horrible stomach pains and horrible acid reflux. Never going here again, and if you don’t want to risk feeling like this, please go somewhere else!!!
Emailed Subway last time and they didn’t care at all. Great company. 0/10

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★ 5

Great people!! Great food!!

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★ 1

Got two online order sandwiches, both we’re supposed to be toasted, they were cold, one had barely any sause on there AND THERE WAS AND EXTRA INGREDIENT ON MY GIRLFRIENDS SANDWICH!!! This is not the first time this has happened to us. I understand being busy but dam, when there is no one in the store… not impressed

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

Online ordered 2 breakfast sandwiches. Both of which were cold. I don’t even think he attempted to warm them. Which we asked for both “toasted”

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★ 1

I ordered the monster sandwich and they made a meatball sandwich that's not what goes on there also the soda area was dirty and I asked them to fix my sandwich and Jen and Johnny both argued with me it took a manager from another store to call and have them fix my sandwich that should not be

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★ 1

This place is a perfect example of a health code violation!! Place is so unsanitary. Worker thinks its okay to never change his gloves when touching over surfaces. Worker over charged all 4 orders of ours and messed two up and didnt offer nothing but UGH. What a joke!!

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★ 1

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★ 5

Tyler is great to work with! Delightful sandwiches, efficient and wonderful service!!

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★ 1

Did an online order and the pizza sub we ordered was way over loaded and made me not want to eat it, if I wanted extra everything on it I would have specified that but I didn’t anywhere in the instructions or where you can add extra. And on top of that I got the most broken piece of bread. When I worked at subway there was standards and the new standards definitely were not met what so ever. Definitely not doing an online order again so I can go in and tell them how to make a sandwich

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★ 5

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★ 4

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★ 5

Never really thought I’d be giving Subway a review, but never have I been to a Subway with such consistently top notch staff. I always drive through, and I’m one who always has the weird order. Always Spicy Italian or Bacon and Egg with a lot of twists. I’ve almost never had to wait for more than the time it would take to make a toasted sandwich, and the person handing me my food always seems to appreciate my business. Loving the switch to paper bags.Keep doing what you’re doing.

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★ 5

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★ 4

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★ 5

For just a subway it was great

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★ 5

Had an amazing experience at Subway! Their sandwiches are undeniably fire 🔥. The meatball and Subway club were top-notch. A huge shoutout to Spiritboy, the best employee there. He deserves a raise for not just his excellent service, but also for putting up with some challenging customers. Kudos! 👏👏👏

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★ 1

Do not order online it won’t be ready when you get there… and then once you do get there you wait in line for a half to inquire!

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★ 5

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★ 1

Went through the drive thru today and my sandwich (Italian BMT on flatbread) was made completely wrong. Wrong bread, no sauce, veggies missing. She verified my sandwich meat with me so I know she saw my order. I have made this order before with my account so its saved, and I know it was not wrong on my end. My receipt even shows Flatbread. Extremely upset.

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★ 5

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★ 5

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★ 1

walked in yesterday and waited about five minutes for someone to come out and greet me and help me. There were five people in line. No one was being helped. The lady behind the counter was in the cooler trying to get someone to come in the store looked horrible. It was food on tables empty in the prep counter. Were they make sandwiches was filthy, dirty and they had no bread baked approved I think I’m gonna complain to the subway corporate three of the customers that were waiting in line left three of the customers that were waiting in line left spots, possibly possibly due to the look at the store

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★ 3

Food was good but need to work on the service. Drink lids completely out with no attempt to refill the items.

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★ 3

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★ 3

Food is as you would expect but the drive through is sloooooow might have been faster if they weren't throwing bread at each other.

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★ 5

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★ 5

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★ 4

Good place but needs more dedicated help.

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★ 5

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★ 5

Took one hour to get my online order and then they messed it up twice give me the wrong sandwich it's in my other sandwich was supposed to be extra cheese there's barely any cheese on it at all and make my meal I had to go back and forth at one of the sandwiches wrong had to go back in for that an hour and they told me to wait out front they would bring it out an hour later I had to go in they still messed up not happy so frustrated right now so disgusted with the store don't know if I will ever go back.

Well it's been a while going back a few times store is running so nice and smoothly compared to last time sandwiches are prepared so much better management is awesome and the two young boys that were working tonight were fantastic did an excellent job very professional and friendly thank you such a huge improvement from last time

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★ 5

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★ 1

It used to be good. But not for a while now. Bad produce. Bad service.

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★ 1

Very rude staff. Stopped by with a high school team of 23. Place was empty. Swore at our kids. Very inappropriate. I'll never patronize this store again.

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★ 3

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★ 5

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★ 4

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★ 1

The employees dressed in uniform were great and very professional. The lady in the LCO T shirt was anything but. Gruff and short when asked questions. If I go there again and she is there I'll leave. The high price and low quality isn't worth the attitude!

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★ 1

my friend started ordering for me & I didn't realize so I asked if I could have the full footlong that SAMI had already cut, she looked up @ me, gave me a glance then threw the bread. I told SAMI it's perfectly good bread, she can use it & she ignored me & started making my sandwich on new bread. SAMI left, the shorter girl w black hair put the veggies on mine & my friends sandwiches (different girl mind you) & she was glaring @ my friend while she was ordering. I didn't think anything of it I figured she's moody & is just making eye contact still. no. I started ordering & she's still glaring @ my friend. she asked her why she has an attitude & she ignored her. I've never gone into that subway & not sure I will again, not sure what the problem was but there was attitude as soon as we walked in. also, never cut my 12 inch foot long so that was fun!(:

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★ 5

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★ 1

Good location, too many crackheads working here... they are the worst you could get. Rude, arrogant, and downright mean to you.....

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★ 5

Wasn't very busy but employees were very nice and place was very clean.

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★ 3

It's subway.... what can you say ? Wish they'd get the seafood subs back.

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★ 5

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★ 1

Terrible costumer service. I have ordered for my workers a couple times calling ahead 2-3 hour’s to pickup at 9:45 pm because they work the graveyard shift. Tonight I called and was told they couldn’t do this because it was to close to closing time. I guess they can’t figure out why you call ahead of time. There loss no more orders for my crew coming to the Spooner subway.

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★ 5

Love the local subway!

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★ 5

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★ 5

Great sandwich!
Thanks Mike

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★ 5

Courteous friendly young ladies and a great sandwiches for me and my grandsons

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★ 2

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★ 5

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★ 3

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★ 1

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★ 1

Today is March 29th 2022 I went to Spooner subway to get lunch at about 130 for me and my kids the people who were working there were very rude to the customers treated us very disrespectfully couldn't even make a sandwich the right way the girl who was working behind the counter didn't bother to switch knives while cutting sandwiches neither one of them decided to change their gloves at any time the girl took and dropped my daughter sandwich and half of it fell off the bread and she put it back together and wrapped it up didn't even put the sticker on the wrapper and then my nephew's sandwich was completely destroyed when we got home the paper was wrecked and everything paper inside of his sandwich look like something that it is sandwiched with a bat or something on the end

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★ 5

Took a sandwich home for dinner.

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★ 1

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★ 1

I ordered 3 sandwiches and it took over 30 minutes. They were rude and I would never go there again. I get better service at good will.

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★ 5

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★ 1

This is the very first time i have visited the spooner subway..it was a great day up until my experience there today...i was so excited I just started a new job and had others with me to buy them lunch and we were all anxious for Subway and when I got our order out of 5 sandwiches we were missing one sub and only 2 were made as directed they made a ham n cheese wrap just like the steak and cheese even with southwest sauce on it when not ordered with it and my steak n cheese had barely any steak on it and it was pathetic and when confronted the subway employee with her purple and green hair appeared to not believe me or think I was making it up and she had an attitude like she didn't want to deal with it and i never did get it situated i was so frustrated and disappointed i just left..i could not believe it! We are never going back to that subway again would rather starve!

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★ 4

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★ 5

My sandwich was well prepared and tasty.

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★ 5

Very clean. Service personnel is friendly. Good location in spooner WI. Does offer drive thru. Still a variety on the menu.

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★ 5

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★ 2

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★ 2

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★ 3

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★ 4

Good service and very respectful.

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★ 2

I got a spicy Italian footlong and it seems thrown together, there way too much ranch on it. I found a few hairs in my food and they put extra toppings on I didn’t ask for. Prolly not going to order from there again..

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★ 1

i ordered a salad, the salad was an italian bmt with absolutely no lettuce😂 and everything included in the salad was whole chunks.

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★ 3

Good for a quick lunch grab and go.

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★ 2

Staff aren't wearing masks, nor is there a "mask recommended" sign on the door. More staff and more training is definitely necessary here. Food is good though.

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★ 3

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★ 4

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★ 2

Didnt get my ingredients right, again. Way overpriced for what you get. Drive thru very slow.

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★ 1

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★ 1

Would give them a zero, if possible!
The ABSOLUTE WIRST run restaurant I have EVER seen!!!!

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★ 5

Great Fresh Sandwich , Only 1 Manager working but did a Great Job !

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★ 1

The workers are not well trained, the bread was tough.

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★ 4

Sandwiches were excellent.

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★ 1

This place had no idea how to make the items on the big Subway menu refresh. Ownership was unresponsive to complaints. Keep driving, I'm sure you'll hit another Subway soon. Better off trying your luck there.

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★ 5

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★ 5

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★ 2

Can't believe how down hill this subway has gone. Went thru drive thru. The bread was so NOT fresh ! But the big thing is I've noticed that in the last year. No one washes their hands, before putting on thier gloves. Four people working, no one in front of me and they where extremely slow !

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★ 3

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★ 1

Terrible workers with terrible food. Gave me food poisoning.

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★ 4

Meets my strict expectations.

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★ 5

Great sandwich, stellar service

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★ 1

YOU SHOULD BE ASHAMED OF YOURSELVES, YOU ONLY HAVE ONE JOB! MAKE A SANDWICH! You argue with the customer when they ask for something. Then make an entirely wrong order and tell them they are wrong, that'swhat they want.Even after they tell you no.Monday, may 3rd night shift employees need replaced!!!!

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★ 1

If I wanted a salad in a paper wrapper I would of ordered one. Thanks for the half of piece of bread on my sandwich.....and thanks for not giving me my two cookies.

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★ 1

Unfortunately this particular Subway has gone way way downhill. It depends on who is working and if a manager is around whether or not you get a ok sandwich or a horrible one. I try to give people multiple chances to get things correct, but I can only give so many chances to these little girls to MAKE A SANDWICH correct. No masks is yet another downfall of this particular location. Whoever claims to run this location need serious help from corporate. It's not like it's a hard job, you would expect someone to know how to make a sandwich and if you mess up start over, I can have patience if you are trying to do it right, but the lack of care is clearly visible.

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★ 5

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★ 1

Spooner Subway service at drive up was terrible, they said "they just got slammed" with inside customers and we'd have to wait. 30 minutes after we ordered, a jagged, & black toothed tweeker gave us our food, pulled down her mask and said (as she was leaning towards my husband and spitting as she talked)"I'm going to pretend I'm helping you cuz a lady in here is yelling really loud at her kids" Then my husband left...

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★ 1

I drove in parking lot and sign said open for take out only and I left

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★ 4

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★ 3

Had bad experiences with few employees.

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★ 5

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★ 3

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★ 4

I eat here way too much

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★ 5

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★ 5

Good food

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★ 1

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★ 1

Worst subway. I've ever been to.

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★ 1

Convenient store close to my residence. Food is average. You have to watch what they put in your sandwich shop though. They get one star for not wearing masks. Management and Corporate should be made aware.

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★ 5

Complies with social distancing. Very clean. Friendly service. Has drive thru pre-ordering and dine in. Convenient location.

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★ 1

Meat and bread tasted old The 1/2 dozen cookies I bought we're as hard as rocks!!!! Very disappointing!!! My favorite fast food turned out to be a huge bummer!

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★ 5

Order correct, staff was efficient despite being busy!

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★ 1

Horrible service! lost me as a customer.

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★ 5

During pandemic. One employee we saw. We were only customers until whole was taking our 2nd sandwich out of the toaster when another couple came in. We were all wearing masks. Food was very good. Employee friendly.

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★ 4

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★ 5

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★ 4

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★ 2

Depending who's working you either get a food made as ordered, put together well, and made efficiently OR you get it completely wrong, and put together very sloppily (especially wraps). Updating: they seem to be getting worse. If you drive thru order will be wrong everytime. Only way it's right is if you go inside.

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★ 1

Steer clear of this location. 3 months ago ordered on app. Said order was ready at 12. Get to register at 1205 ask for our order, told by manager that it wasn't ready yet placed order at 1130. I asked why explained there was plenty of time to make order. Manager said they were busy. On back of counter was our order tickets not even in line to make sandwiches yet. Today 10-28-20 I tried again. Ordered got food on time. All sandwiches not marked, not hot as ordered and falling out of the wrapping. Stay away

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★ 3

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★ 1

Dont order online they will get your order wrong they are rude and slow skimpy on the cheese

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★ 5

Thanks for the good steak sub.

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★ 3

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★ 2

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★ 5

Always the best

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★ 2

I used to love the Spooner Subway but lately they've been taking forever. We sat in the drive through for fifteen minutes before the car ahead of us got their food. And then for ten more minutes before we got our food. There were two cars and three customers inside. I do not understand why they are so sloooooow

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★ 3

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★ 5

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★ 3

Good food, but NO MASKS!! Safety not a priority in Wisconsin!

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★ 5

Very clean and very quick delicious subs

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★ 1

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★ 5

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★ 1

This store is the slowest drive thru ever!! Two cars ahead of me and 20 min just to get to the order screen. So much for supporting Social Distancing. Card reader is out of order. After order was placed then it took another 10 minutes to get to the window. People were walking in and ordering and receiving it nonstop faster than the drive thru. Lady at window was rude and very short about everything. Obviously if you was fast service you are required to go inside. Horrible service. It took 32 minutes to get thru the drive thru.

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★ 1

An unusual subway experience for me. I'm handed 3 drinks, 2 in opposite corners of a drink carrier. That doesn't go well. At least my kids drinks didn't ended up all over the truck. I get home and my sandwich is fallen apart and a mess, and the bag of chips were open and everywhere. So here I am somewhere else buying my dinner all over again.

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★ 1

Very slow service

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★ 4

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★ 1

Worst service for being in the Express Lane the middle aged lady was very rude to my partner and I. Everyone was staring as if I was from a different planet. Just all around uncomfortable place!!!!!!

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★ 1

Worse customer service ever! The last three visits were all bad. Won’t be back ✌️

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★ 1

I walked in with my family of 4. There is 1 person checking out and 2 cars in the drive through. One of the two employees that I could see, looks at me and says it will be 25-30 minute wait. Wait for what? There is no one even ordering at the counter. I will never go back there.

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★ 5

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★ 5

Subs were great!

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★ 3

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★ 5

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★ 5

Great staff. :)

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★ 1

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★ 4

Good eating...

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★ 5

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★ 4

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★ 3

It's Subway. Exactly the same as every other one.

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★ 5

Very friendly staff. The location was exceptionally clean.

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★ 5

Great service

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★ 3

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★ 4

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★ 5

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★ 4

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★ 5

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★ 3

it's a subway

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★ 5

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★ 3

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★ 5

Very good as always

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★ 4

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★ 4

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★ 3

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★ 2

Just ordered a turkey sandwich, they put chicken on it,...

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★ 5

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★ 5

It's just like every Subway,

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★ 2

It's subway for crying outloud.

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★ 5

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★ 4

Good food has a drive thru as well

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★ 5

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★ 1

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★ 3

It's a Subway, like any other Subway.

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★ 2

Unprofessional and rude staff. Most don’t even acknowledge a customer for minutes. Don’t stop if you’re in a hurry; you’ll wait for the whole line of drive thru customers to be helped first.

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