★ 1

The subs tasted almost bitter. Sour.
Turkey lettuce tomato pickle and mayo
Couldn’t eat them. We are over 30 min away
Not driving back

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★ 5

Quick service, friendly staff but very hard to understand what they were saying

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★ 5

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★ 4

Just as an fyi, this location may not honor your coupons from the paper due to them not being able to scan. Although I'm sure that they could just enter in a code or honor the pricing, that's not how it is.

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★ 1

I ordered online. I ordered a toasted Sub and it was not toasted and some of the ingredients I asked for were not on it.Tried calling for 2 hours and all I got was a message to leave a voicemail. Very disappointed. Hopefully they will correct their mistake.

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★ 1

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★ 1

Worst experience at a subway, not good customer service

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★ 2

Didnnt open at 8. why say youre gonna open if yall arnt gonna open at 8?

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★ 1

Absolutely horrible store. Their phone number is invalid so there is no way to contact them about the order. They are stealing money from customers and don’t even care about it.

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★ 5

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★ 4

I wish that all the subways would have the unsweetened tea available.

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★ 1

Second time I’ve came in and didn’t get what I want. First time it was the wrong sub, second time I didn’t get the veggies I asked for. Disappointed with it for sure.

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★ 1

Placed an order for a footlong ham through the app. Got home (15 mins later) and saw I had a turkey sandwich. Bread also wasn't right. Tried calling, but how convenient - their number is inactive!! I checked my order and receipt, everything said ham. I don't eat turkey, so now I've wasted money and I'm sure I won't be made whole. How hard is it for a company that serves food, to follow a food order printed clearly for them? Terrible.

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★ 1

I placed an online order for pickup, after order was placed i tried calling in to cancel the order but no one answered the phone and my bank was charged. I did not get my sandwiches and got charged. I tried calling a few times the next day during open hours and no one answered the phone as well. BAD SERVICE! How busy can you be to not answer the phone!?

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★ 1

(Update 5/14/24 ordered a BMT a subway all time CLASSIC. And how do you screw up making a sandwich? It's going to be awhile before I return)Been here a couple times and have had good experience with food quality and service. Location could be better for business. Haven't tried using coupons bit not a coupon cutter person.
Every business is trying to survive in these exceptional trying times, so I don't blame the owner for his location, subway has always done great by me since 1975! So get the original BMT and enjoy.

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★ 5

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★ 1

Terrible... Second location in the area that will not honor coupons sent in the mail. I suspect this location and the Walmart location have the same owner. They make you feel like you as the customer are doing something wrong for using a coupon on a sandwich that should be covered by the coupon, but they arbitrarily decide that slightly more expensive subs are not covered. Sorry, not my problem. That's the cost of doing business. Never going back again and you shouldn't either.

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★ 5

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★ 5

I Love Subway especially there veggie delight and there Raspberry Cheesecake cookies!! Every time I go there I always have to get some!! But sometimes they are sold out and that’s a real bummer!!

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★ 5

The staff at this Subway are an absolute delight. They're always smiling, are wonderfully polite and courteous, and always give me extra black olives 😁

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★ 5

I go to MaNy Subways; Always fresh N made to order as I want it. Sad they took out barbecue sauce, chicken patties, N sweet onion sauce. Will continue to go !!!

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★ 5

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★ 5

I’m surprised by the low ratings for this subway location. Service is always great, and these guys load up thier sandwiches properly without skimping.

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★ 5

Friendly and helpful to suggest

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★ 3

The workers had music so loud we could not even talk. Crazy loud. It really was bad.

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★ 1

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★ 1

Music was too loud they couldn't understand our order, and was rushed. Won't go there again. Terrible!

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★ 5

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★ 5

Very friendly employee wIted on me and the 2 sandwiches were perfect!!

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★ 1

They didn’t give me three bags of chips, they messed up my order and the guy who dropped it off didn’t speak English. I called a dozen times and no one answers. Stay away from this location. HORRIBLE SERVICE!!!!!!!! Scam.

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★ 2

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★ 3

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★ 1

Wife showed up 20 minutes before close, and a staff member told her they were closed and kicked her out. I get that it was a little late, but this is unacceptable.

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★ 4

Could be cleaner.

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★ 4

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★ 5

Fast and accurate.

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★ 5

Love the tuna sandwich with cucumbers.

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★ 5

Excellent food for the price! I'm still a classic sub man.

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★ 4

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★ 4

I like the old style of this Subway and the staff are always very nice. Unfortunately, this Subway is severely understaffed. There's usually only 1 or 2 people working, so the wait time can be upwards of 15-20 minutes during the weekend lunch rush.

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★ 5

I’m surprised with the negative reviews. We had a couple excellent sandwiches that were stuffed full of ingredients. They skimped on nothing! Our online order was ready when we arrived and we were able to be in and out in seconds. The staff were a couple of friendly gals - yes the parking lot is rough but that issue is not a Subway issue, it’s used by multiple businesses.

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★ 2

They are very short staffed here one gal was working and moving very slow everytime I go in its just her. Food is good but I waited 30 mins to get my sub. Please hire some staff and pay them well!

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★ 4

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★ 4

I am typically pleased with this store. Times are tough. The parking lot is a disaster. Massive holes and very unsafe. Not just a Subway problem. Two other businesses share this lot.

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★ 1

Don't bother calling, they don't answer the phone. Very unprofessional

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★ 5

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★ 2

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★ 2

The two employees didn't look happy. Wasn't friendly. Tables were dirty. I asked for extra mayo & the bottle was pretty much empty. She grabbed another one & same thing. She didn't grab another & didn't ask me if that was enough or if I wanted more.

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★ 5

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★ 5

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★ 1

This place is a pithole. I have ordered twice now where I only receive my sandwich, nothing else. While I know the delivery person doesn't think to grab the chips, they need to take some ownership. I call the store repeatedly...no answer. I call while I pull up to thier establishment...I enter to see the employees are just chatting and ignoring the phone. Thier response "people order online and then call to complain so we ignore it". Do better or shut it down!

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★ 3

About what you can expect at most Subways, it all boils down to the staff, and how much they care or don't. Some staff make sure things are always fresh and ACTUALLY make sure your sub is toasted (not simply warmed up). I've found that this particular location is hit or miss, but mostly its a miss. I've had my sons sub dropped on the floor, ingredients that are cross contaminated with other ingredients being used, and one thing that ALWAYS happens is barely toasting subs. I got in to the habit of throwing them in my air fryer at home and they turned out much better than they were at the store.

All-in-all don't expect a fabulous experience here.

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★ 2

Very slow need 1 more person. That us dedicated to online order's. Waited in line over 20 mins

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★ 1

I was trying to have lunch here today, and was looking forward to eat here. After a ten minute wait in line I ordered a steak sandwich. Asked the server to toast the subway role well, it came cold un toasted, but the worst of it the steak meat had a bad smell to it . Obviously it was a spoiled bunch of beef.. I did not. Bother to return it through it on the garbage and left. Will not go back to this restaurant

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★ 1

Way too busy. I stood in line for over 30 minutes. The ladies were working hard but they need more help.

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★ 5

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★ 1

Too buay

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★ 5

Love there sandwiches. Very friendly service

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★ 5

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★ 5

Great customer service. The staff speak both English and Spanish making it super easy to order. They are fast!

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★ 5

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★ 1

Food is not fresh.

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★ 2

My sandwich was not great... Skimpy with the toppings and not very friendly staff. It felt like I was an inconvenience to them.
: (

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★ 4

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★ 5

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★ 2

It's really disappointing when your sub is supposed to be hot because you asked for it toasted. Although, for me that wasn't the case because my sub was ice cold and wasn't even toasted....
My fiance asked for a Tuna melt and his meal wasn't even melted. We both had to put our sandwiches in the microwave when we got home. It's not worth $20 if you're machines aren't working properly and your employees look like their going to pass out because of them being tired.

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★ 4

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★ 2

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★ 4

The employees were very kind and friendly. Plenty of covid spacing precautions were in place. The doorknob to the women's bathroom was barely attached to the door. I felt rather uncomfortable allowing my daughter to use this bathroom.

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★ 4

Good sandwiches. Nice polite service!

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★ 5

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★ 1

Came in about 7:54 (six minutes before they closed) not realizing they closed 8, to have the door slammed in my face and the lights turned off just as I walked up. I would have understood if it was 8 exactly, but the fact that they weren’t even closed yet and they closed the door just as I walked up so they couldn’t serve me was super rude. And they usually are not wearing their masks when I come in or they don’t have their noses covered anyways, so I guess I won’t be eating there anytime soon.

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★ 1

I have driven up to this location 3 times since the pandemic started and everytime I do the ladies don't have their masks on. The first time we went my boyfriend went in and I waited in the car. They never put their masks on when he went in.

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★ 2

Subway going downhill. They're getting rid of so much. Now they don't even have mozzarella cheese.

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★ 5

Great folks!!! Good sammiches!!!

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★ 5

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★ 1

So annoyed. 5 times.... 2 different Subways. Toasted mean cold, rubbery chicken I guess. Luke warm bread, cold cold middle Not busy at all. Gross! Throwed half the sandwich away. I’m moving on. Too many Sub shops to not do things properly.

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★ 3

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★ 4

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★ 2

I don't like sub way boring and tasteless.I drove by gave them 2 stars for being open.😳

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★ 3

Clean and small.

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★ 1

Lawn care sorely lacking. Trash. Bushes overgrown. Christmas decorations still out front. Needs SOME TLC.

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★ 4

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★ 5

Decent !

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

It’s the subway experience you expect: slow/not great service, delicious subs. I can’t fault subway for having bad service. Like I said, if you go in expecting it, it’s not so bad. Subs are always delicious. I’ve never waited long for a sub and really have no complaints! This one’s not a dud.

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★ 4

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★ 5

Which one? I only had a minor problem with the one in Walmart when I got 3 footlongs.

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★ 1

Food was awful

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★ 1

Came here with 4 people in front of me. Not a crazy line by any means but took me 40 minutes before I left. That's too dang long. It's probably because only one person was working during dinner time.

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★ 3

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★ 4

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★ 4

kind employees, great prices compared to every other sub place, always coupons available, slow service

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★ 3

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★ 5

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★ 3

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★ 5

My kids favorite place to eat. Fast easy and delicious 👌

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★ 5

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★ 5

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★ 3

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

Great place for a sub fast and reliable

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★ 5

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★ 2

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★ 1

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★ 3

Good subs, but the employees at this location are very difficult to coordinate anything with. Wouldn't recommend getting any kind of a Party platter. They had it all wrong after reviewing it multiple times. The service has been slow almost every time I have stopped in here.

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★ 5

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★ 4

I waited 4 hours in the subway and not a single train came through

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★ 4

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★ 5

"Boot" made me an amazing meatball sub. It was about 8:30 PM and I was the only one there at the time, as a big storm was in full effect. She was so nice and complimentary, and I can't help but do the same. Kudos! I plan on checking in again very soon.

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★ 5

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★ 5

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★ 4

It's a subway.

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★ 4

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★ 4

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★ 5

The sandwich is always made your way & the prices aren't bad either, great place to grab a quick bite...

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★ 1

Very bad customer service. As soon as I & another customer entered the store we were not acknowledged nor greeted. Owners & employees were too busy socializing behind the counter. There were people with coats on around the open ingredient counter. Just very unprofessional. Still we went ahead and order. The two women behind the counter had attitudes when taking our orders. The other customer in front of me tried to use a coupon for $5.99 for any sandwich on the menu, the woman at the cash register insisted that it was from a prior customer. She then took the coupon and ripped it in the customers face. The customer still went on to insert her card in the chip holder. Once she took it out the cashier asked her to re-emerge it. The customer then left she had changed her mind because of the way she was treated. Once it was my turn to tell the woman dressing the sandwiches what I wanted on my sandwich she had an attitude every time I asked for a different condiment. Just very rude & not good customer service. I’ll never return.

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★ 3

Decent service, good food.

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★ 1

Worst experience ever. Lady at register blamed us for stealing a bag of chips when we paid for 3 bags and only grabbed 2 so he double checked grabbed a third bag and got yelled at. How come subway employees are always rude and disrespectful.

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★ 5

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★ 5

Very courteous and professional staff that is quick and efficient every time I'm there!

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★ 1

Slow service and at 7pm on a Friday night, no meatballs when special is on the ultimate meatball. Won't be going back.

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★ 5

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★ 4

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★ 4

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★ 5

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★ 4

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★ 4

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★ 5

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★ 4

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★ 4

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★ 5

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★ 3

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★ 3

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★ 2

Too slow.

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★ 4

Subs are always good here

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★ 3

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

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★ 3

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★ 5

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★ 4

Good food, good location, clean, young staff,

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★ 4

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★ 5

Best place for subs.

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★ 5

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★ 3

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★ 1

Ever smell the inside of an oven mitt? Sandwitch artist just inturupted making my sub by putting on the mitts over the plastic gloves to take some bread out of the oven then went back to making my sub using the same plastic gloves. Not Subways best moment in my opinion.

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★ 3

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★ 5

Unfortunately I can't remember the lady's name that was working. However, I came in just before closing and was treated with the upmost respect and kindness. This location will definitely get my business again.

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★ 5

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★ 4

Speedy service and they care enough to make a neat sandwich as opposed to those who throw stuff between bread.

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★ 3

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★ 5

Tasty

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★ 3

Inconsistent service. Sometimes workers are kind and efficient. Other times it takes to whole lunch break for someone to pay attention amd make the sandwich.

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★ 5

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★ 5

Muy ricos dus sanduch

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★ 1

Just left there other people are right bumb buts work there. I was the only customer there standing around talking and forget the customer and could not even get my order right

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★ 5

Great attitudes and very clean

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★ 4

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★ 1

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★ 5

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★ 4

Great employees

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★ 5

Good for groups N on the Main St

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★ 1

If I could give less than 1 star I would!! Hands down worst service ever!! Walked out without my food! Pathetic!

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★ 5

Had very friendly service and no problems.

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★ 4

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★ 5

Cookies...are... da...BOMB!

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★ 2

Eww nothing looks fresh gross

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★ 2

Terrible service, day or night. Avoid. They got my order right but lettuce was nearly brown. Worst Subway experience ever.

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★ 2

A Subway with Ghetto employees. I wish there was another Subway in Sun Prairie managed by a different owner. I now drive to the Subway on American Family Blvd.

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★ 3

Its a sub shop and its a subway. But the staff is friendly.

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