★ 1

I ordered a spicy Italian online, paid and was given a confirmation number. When I got to the building, the sandwich was not ready. I was told there was no wheat bread. I was not given an option of a different bread. When I asked for a refund, it was a very quick "YUP! We can refund you!"
I ended up just going to Jimmy John's.

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★ 1

This place sucks!!! They can’t even get our orders right!!! My stepdad ordered food for us and instead they gave us another persons order!! DO YOUR JOBS PEOPLE ITS NOT HARD!

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★ 1

I ordered my sub through Doordash..they made the sub on wrong bread without checking to see if I wanted...will no longer eat there

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★ 1

I placed a order almost 6 hours before hand and got there for pickup just to find out within them 6 hours they couldn’t have even made 2 loafs of bread for 2 sandwich’s and all they had was flatbread. Placed an order way ahead of time to make sure they had time to have everything for it and they couldn’t even do that. Never even called to let me know.

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★ 1

I AM ABSOLUTELY DONE WITH THIS SUBWAY. EITHER EMPLOYEES DON'T KNOW HOW TO READ OR DON'T CARE TO MAKE A SANDWICH TO ORDER. I WILL DRIVE TO OAKDALE SUBWAY FROM NOW ON. GET IT TOGETHER TOMAH!!

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★ 1

After having to have one sandwich remade because there was a hair in the food, this was the final result. I’ll let the food speak for itself.

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★ 1

They open at 8:30am yet have nothing to make a breakfast sandwich. Not that they were out… they don’t serve them. Been to hundreds of Subways all over the country, first one ever that doesn’t serve a breakfast option.

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★ 1

By far have had the worst experience at Subway ever have been sitting in the drive-through for over 30 minutes so I called the restaurant just to ask how long the wait time is. A lady answered the phone and I asked how long the wait time was and she told me she didn’t know because she was taking care of the customers inside so I asked if she was going to let the people know in the drive-through that she would not be helping us until she was done with everyone inside she told me no and hung up the phone. This is not the first time this has happened all she could do was offer me a free cookie. At this point keep that free cookie.. like come on. You guys know you’re busy around lunch time. Schedule more people for you lunch rush!

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★ 4

Good sandwich, nice little place.

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★ 5

When I went inside in person, the people were nice the bathrooms were clean the food was amazing especially the pizza sub

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★ 1

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★ 1

My sandwich was toasted and left to turn cold! Watch out for the tall guy

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★ 5

Always good.

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★ 1

Forgot the sandwich, the whole point of ordering from subway. Got home and went to eat sandwich, no tomatoes like requested. Instead, there were onions on it, that were not requested. Not happy with order and how long it took

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★ 5

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★ 1

May 4, 5:10, I picked up my order. Noone even acknowledged as I walked in or put. No wonder everyone was next door at Culver's. My salad was missing the pepper jack cheese, avocado, and the banana pepper rings. Amazing that a basic order with no extra customers, how little care was to complete a correct order. Did not even ask if I needed dressing ....

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★ 2

The bread was very dry and they gave us 5 sandwiches when we only needed 4 although the guy who delivered it was very nice even though he made but that does not effect the review

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★ 5

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★ 1

Coming here as a door dasher. The employees half made the order I was picking up and then flat out ignored it. Order was supposed to be ready at 4:50 PM. Its now 5:10 and I'm yet to get my order. Fellow dashers I suggest not to pick up orders from this location

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★ 1

✓ doesn't honor coupons and codes
✓ doesn't have curbside pickup
✓ Even when you pull up to the window they won't hand it to you.
✓ only place worse in town the subway is KFC and not by much.

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★ 1

My mom and I had came in to eat they looked at us like why are we here when mind you it was 7 30 when we came in. You guys close at 9, anyways, so I brushed it off my shoulder, my husband had asked me to grab him something from there so I ate with my mom and when I was at 745 I went back up to order. They once again looked at me like why was I ordering and very very rude to me. I will not be returning. That was very uncalled for. I work fast food and can understand being overwhelmed wanting to get all of closing task done but that isn’t how you treat a paid costumer. I hope something changes about the employees attitude so no one else is treated this way.

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★ 1

They're getting awful chintzy on there subs. Especially for the price. I used to go there a lot. Very seldom anymore.

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★ 1

A second employee chased my husband out the door saying he didn't pay when he did, he refused the receipt though so he showed on his phone the payment from his bank app. The new employee that rang him up said nothing. He paid a 2nd time and then showed them how it now shows 2 identical payments back to back in his bank app. She then said well maybe if you come back tomorrow the manager can figure out if you paid twice, which he clearly did. She was very rude and wasted a good 20 mins of his 30 min work break.

The service has gotten worse and worse in the last year. Often times taking forever. Almost every time in the last few months the bread is over cooked, hard, can't even pick it up without a shower of crumbs, falls apart when you bite. Used to get a couple times a week but this was the very last straw, never again. This used to be a great subway a couple years ago. Might end up driving to Oakdale now if we want subway.

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★ 1

Micheal i know I was out of touch but please email me. I'm back now and am in serious awe after last night's visit. That this place hasn't got shut down with the way things are going for the night crews. Visit was last night 1/14/25 6:45 or so. Cross contamination, rude no counter service when walked in and brushing off customers wrong ingredients over trash can then handing back to him instead of remaking the list goes on. More to talk about as well.

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★ 3

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★ 1

Tomah subway 10/10 will not return due to ingredients in everything, resulting in a 100% chance of cross-contamination. Management interrupts submakers mid-sentence while customers order, then informs the backroom that the front display case appears great despite its disarray.

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★ 1

Steak & cheese sub. .... ice cold steak .... untrained

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★ 1

The employees don’t care if you don’t get what you ordered. They’ll put the onus on you to waste your time going in circles, not apologize, and not make it right.

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★ 5

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★ 1

If I had to describe this place with one word, it would be incompetent. 15 minutes for them to throw some meat and lettuce on bread, just for it to be one of the worst looking sandwiches ever. What a joke.

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★ 2

Skip this one guys. Was really craving subway and got possibly the sloppiest sandwich I've ever gotten that just left a bad taste in my mouth. Ingredients did not look fresh, I almost just said forget about it but I was already ordering when I noticed. Employees seemed overwhelmed with the 5 people that were in there. I truly HATE leaving reviews like this but I just wouldn't come here again. Maybe this place is just understaffed?

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★ 5

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★ 5

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★ 5

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★ 1

It took 20+ minutes for one sandwich, and the employees were not friendly. Definitely skip this and go to Culver’s next door. Yikes..

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★ 1

By far the slowest fast food place in town. Over 10mins for 1 sandwich that wasn't toasted or heated in the drive thru makes me never want to eat here again. That and the annoying touch screen menu that doesn't have all the options and options they don't even have at the same time. Would not recommend coming here if you want a quick sandwich.

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★ 1

the pricing here doesn’t match other subways across the country

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★ 5

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★ 2

Would love to have an order correct sometime, been here atleast once a week, most of the time its never made right, always something wrong.

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★ 5

Can never go wrong with Subway!!!

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★ 3

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★ 5

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★ 1

Pull in at 9:05 on a Friday night. Online says they close at 9:30. Already waiting on customers but locked the door! PATHETIC!!! Watched 3 people pull in right after me and none of them got in.

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★ 1

I've been here twice in two weeks. The customer service is awful. They don't have all the drinks online and if you leave notes for something different they just give you a Pepsi. The way they speak to you is demeaning and they don't even greet you. The straws were already in the drinks and they were not wearing gloves. Time for some new employees.

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★ 5

Employee went out of her way to get a the special FL bogo

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★ 5

We ordered a big order to be picked up in the early morning. It was packaged well, and the server was very helpful and friendly. Excellent service.

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★ 3

Very busy crew. Need help but they have a good crew.

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★ 2

Sat in drive for long time finally went in to get my order!! Just gave me stupid excuses

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★ 5

Great sandwiches. Had to wait to get checked out, not sure why.

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★ 5

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★ 2

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★ 5

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★ 2

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★ 1

When we pulled up to the drive through there was one car in the parking lot. We placed our order, pulled up to the window, 7 minutes pass before anyone even attempts to speak to us for us to pay. While taking our payment five cars pull up. Instead of managing time correctly, they made us sit there until all of the other cars sandwiches were done and when I received my sandwich that was supposed to be toasted it was cold. I do not recommend. Too expensive to sit and wait forever.

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★ 4

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★ 4

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★ 5

This is consistent in being the best subway we have gone to. Can’t say that about a lot of subways

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★ 4

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★ 5

This place is amazing! I placed an order on the mobile app and just went ahead and started walking in that direction. I got there just 5 or 6 minutes later, and violà! They had my order ready already! This is some serious customer service!!!

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★ 1

Ordered online when I got there I check in on my app. waited 15-20 minutes still no food. I finally had enough and put my vehicle in reverse and went to drive up window. Was greeted by a employee, I let her know that I had a order that I placed online and that I had check in like I was supposed to and that was 15-20 minutes ago and still haven’t got my food. She was like you have to come in to get it I was like that is not what my email or app told me to do. She then said she would get my food and when she brought me my food I read her my email word for word, and how it said that the sub maker will bring your food right out, and how I had to put my model and color of my vehicle in the app for pick up. All I got was a look and a blank stare. I do not recommend this subway I order through the app that was I don’t have to deal with people and most of all that way my order is correct, because it’s written out for them.

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★ 5

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★ 3

Sub was yum yum

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★ 5

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★ 3

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★ 2

I’m not sure what happened in the last two months but this place has gone way downhill. I never had a problem with them before. Service was nice and sandwiches were good. Now I’d say the last few times I’ve been in there they have so many people working but then only one person making sandwiches with a whole line of people. The sandwiches are put together sloppily. Last time I went in there was a couple in front of me and they were ordering their sandwiches which took about 15 minutes before they finally got to pay. I started my order and when the employee took out the bread and cut it open he completely smashed it. You couldn’t even tell it was bread anymore. I was going to ask for a new one but I saw that the people in front of me had bread that looked the same way so I didn’t see the point. It also takes a long time for my one sandwich to get down the line and I had to repeat myself many times. At the the end when he closed the sandwich half of the ingredients fell out due to the smashed bread and I knew it wasn’t because I had too many things on my sandwich because I get the same thing every time and haven’t had an issue before. There was no apology or offer to fix it. It was just wrapped up and bagged while I paid. When I opened the sandwich when I got home it didn’t even look like a sandwich. Half of the stuff was just laying in the wrapper and the bread was broken in different places and practically laying flat. It was almost impossible to eat and I paid $13 for it. I am normally very understanding when it comes to food service because I’ve worked in restaurants before this was ridiculous. And I wouldn’t leave a bad review if it was only a 1 or even 2 time thing. It’s been multiple bad experiences. I’m not sure if it’s bad training, employees not caring, or what it is but it’s getting to the point I’m going to have to drive to another town if I want subway.

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★ 1

So sick of ordering from here and not getting what I ordered. Every time I order it’s wrong, and even one time I didn’t even get one of the subs I ordered. I order online because I work outside of town and I try to get myself and my crew lunch. If something is messed up I’m not driving the 15 minutes back so you can look at it and build me a new one. Unless you want to pay for my loss of wages having to deal with this. I WILL NOT order from here again! Jimmy John’s get’s my business from now on!

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★ 2

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★ 1

This place is just bad. Drive to Sparta or Oakdale

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★ 5

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★ 5

Very impressed with the three ladies working today, they were happy, full of smiles and helped me find something to fit my diet. I absolutely love this subway, it’s my favorite place to get fast food in Tomah. Thank you for the positive experience girls!😊

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

Clean, good service, and fresh ingredients

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★ 4

Nice friendly staff

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★ 4

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★ 5

Tomah Subway has the best subs!
At least the bread is edible unlike Oakdale Wi
I will only eat at Tomah from now on!

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★ 5

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★ 5

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★ 5

The monster sub was awesome! The ladies are so nice and made a recommendation for cheese combination that about blew my mind. You ladies are awesome, I'll definitely be coming back.

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★ 3

It's exactly what I expect for subway, mediocre

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★ 5

I really appreciate how nice and helpful the staff is. I get 1 very large order every couple of months, they've always worked with me to ensure we were set up nicely. The food is consistent, and the service is great.

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★ 4

It is a chain sub shop.

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★ 5

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★ 5

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★ 5

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★ 5

Cookies were a little under done. Service was good though

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★ 5

Love subway great subs

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★ 4

Good service, Good Subs!

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★ 1

Normally my experience with subway is great but this particular visit was just bad. Not particularly busy, we went through drive anyway to be faster. We ordered and then sat at the window for almost 20 minutes and not one person acknowledged us. We gave up and went to Jimmy John's instead.

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★ 5

Just love them subs!!!

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★ 5

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★ 4

Staff was friendly and fast and clean

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★ 5

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★ 1

It took nearly 30 min to get one footlong. Cashier was unable to ring up my coupon. Worst Subway experience Ive ever had 👎

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★ 5

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★ 1

Worse food ever sub was rock hard and would crumble did even get my order right I will never go here again

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★ 1

I ordered the buffalo chicken protein bowl for $11 and got fresh mozzarella for an extra $2, paying $13.70 total. When I opened the bag, it was just downhill from there. They didn’t give me my change ($1.30), and the protein bowl was the saddest looking thing I’ve seen from a restaurant in awhile. Apparently a protein bowl only consists of chicken and buffalo sauce, nothing else, because the few veggies that I asked for were the only other things in the bowl. It didn’t taste bad, but the presentation was awful and horribly under-portioned. Maybe worth $7-8? Definitely not $13… just a warning to everyone else.

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★ 4

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★ 4

Got subs and 12 cookies. That were very soft and stayed soft for a few days after. Nice people.

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★ 5

I wish they'd bring back the chicken ceasar wrap, but a great place if you're on a healthy diet.

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★ 5

there was a guy working today named nick, he was one of the best workers i’ve seen there! he started small talk, helped us out when we messed our order and was just a great and helpful employee. very respectful and had great manners!

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★ 5

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★ 5

Really nice employees. They worked together & it was nice to see them helping each other in an effort to get my sub's done. Everything was really fresh and my sandwich was somehow way leather and "plump" than when I get them in Chicago.

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★ 5

Wonderful service. Very nice and helpful.

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★ 5

Stopped on our way home from camping. They accommodated my wife's special requests. Great staff.

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★ 5

Great place to eat healthy

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★ 5

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★ 4

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★ 5

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★ 1

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★ 5

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★ 3

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★ 5

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★ 5

I want to give a shout out to the counter staff working on April 8th when we can in for lunch. I have a dairy allergy and it is often difficult to find restaurants that can make a safe meal for some with a food allergy. These staff members made me feel very comfortable that I was getting the safest meal possible. They changed gloves, wipe down the counters & oven, got a clean knife and used meat and veggies from the cooler that had not been on the line. It was refreshing to have my allergy taken seriously and staff that new what to do to make my meal safe. It was a great end to our trip after having issues at 3 restaurants on our trip. Thanks again. Keep up the good work!

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★ 1

So I ordered a sub via door dash and specifically said NO ONION, Not only did I get onions but couldn't even eat it AFTER picking them off because you could still taste them. So I call them to tell them and they literally wanted me to dig in the trash to take the sub into them to prove I wasn't lying about it BEFORE they would make me a new one. Seeing as I'm AT WORK that's physically impossible. So I will just not order from them anymore This is the Tomah,WI location.

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★ 4

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★ 5

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★ 5

Placed my order online through the mobile app and it was ready when I arrived!

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★ 4

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★ 5

Extremely friendly staff and excellent food. My only complaint is I wish they all wore their masks when serving the food.

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★ 5

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★ 5

They always get my order right and they have pretty decent bathrooms. Good for a quick stop on a road trip.

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★ 4

Great food. The menu has changed a lot since I went there last and the prices went up a good amount too. There isn't really a such thing as a $5 footlong anymore. We got 2- 6 inch subs and a bag of doritos and spent around $12. It was very filling and the trainee made it just how I liked it!

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★ 5

Great quality, especially for subway. Very fast drive through and friendly staff.

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★ 1

Terrible service and management. Ordered a footlong a week ago and it arrived destroyed as shown in photos.
Today my order arrived missing and was told to send the doordasher to pickup the remainder of the order. When he arrived, they gave him a hard time. Just terrible service all around.

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★ 5

Fast and accurate service. Staff somewhat friendly.

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★ 5

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★ 4

Great service- good sandwich- floors sticky- bathroom garbage running over

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★ 3

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★ 5

Food was great good service good staff.

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★ 5

Friendly staff with the usual selection of toppings, sauces and a decent selection of different types of breads. It is a great place to go vegetarian if you desire and grab and go with it.

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★ 5

Nice Service

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★ 5

Been to a lot of subways all across the US but this ones here takes the cake. FRESH bread, FRESH veggies and big portions. They had a long line but it felt like it disappeared in seconds. The customer service was outstanding! I could keep going but I’m sure you get it, awesome job!!

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★ 4

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★ 3

We really like Subway and appreciate their young employees supporting hometown businesses by working instead of complying with unstable socialists Biden/Harris/AOC and Sander's cash handouts.
Thank you for your service! Great job!

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★ 5

Slow but still wonderful!

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★ 4

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★ 5

Great place! Love ordering on the app to make pick up way faster

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★ 5

So impressed with this Subway. There was a long line today. The team kept the orders moving, were polite and the subs were great!!

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★ 4

Really like the drive-thru. Convenient for lunch break. They get my order wrong sometimes for a sub that only has 4 things on it

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★ 5

Great service here at this subway. They take the time to get your sub just the way you want it.

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★ 4

Fast service with fresh ingredients at this location the team worked hard to keep.up with all the orders

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★ 1

This was terrible!
Wanted to order food for a family of 6 and the lobby was closed, we couldn't go in even to order.
Had to do drive thru, the drive thru had a touch screen ordering board that was awful to use!
Nobody to help. We eventually gave up and went elsewhere
DO NOT STOP HERE!

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★ 5

The workers here always seem friendly and welcoming. Food is decent aswell!

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★ 3

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★ 1

Me and my sisters order from here online. All the subs were wrong. They added things that we did not order or they forgot half of our things. My sisters food is completely wrong.

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★ 1

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★ 5

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★ 1

We came a week ago and they said they were out of numerous stuff. Today I thought I would give this subway another chance and they were closed at 6. There was no signs or anything. Will not be back.

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★ 5

I was disappointed that mozzarella cheese wasn't on the drive through menu yet (some do, some don't), but I'm so glad I decided to go in. I've never had anyone ask how much sauce I want on my meatball sandwich. He asked about every topping and even if it looked toasted enough. It was the perfect sandwich.

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★ 4

I love the steak sandwiches!

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★ 5

Good

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★ 5

It's subway... What more to say, conveniently located right off the highway, when traveling.

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★ 1

I get the Italian herbs cheese bread and literally burnt bread every single time! Doesn't matter what time of day I go it is the same.

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★ 5

Great food!

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★ 3

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★ 4

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★ 4

They didn't get my initial order correct, leaving out tomatoes and pickles. I called and they offered a free sub which was perfect. All the ingredients stayed inside in the bun throughout the meal, and they dealt with how angry I was very well.

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★ 4

This particular Subway had very helpful, friendly staff who did their job quite well. All of the tables and booths were clean, the dining area was well lit, and the floors were free of litter. The bathrooms were clean, but the toilet in the standard stall never stopped running. The staff said they were aware of the problem, but were waiting on it to be fixed. Compared to many other Subways I've visited, I was rather impressed with this one, overall.

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★ 5

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★ 1

Have yet to get the correct sub from this place , they are always out of about half of there selections, and the wait is longer than if you were to just go to a nice sit down restaurant. Don't forsee this place lasting long 20 minutes to make 1 sub is bad and not to mention the multiple times I've seen people hand subs back though the window and employees try and hand it to hand it to the next person in line . Not a very sanitary place and very poor service.

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★ 5

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★ 5

Stopped here on the road traveling.... Best subway i ever been too

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★ 5

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★ 5

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★ 1

Everything was disgusting. I ordered a pizza which was bland and literally tasted like plastic. I added shredded cheese and it still wasn’t edible. My sub would have been ok except that the bacon was raw. I wish I had taken a photo. I tried to microwave the bacon but the cheese was stuck to it so in trying to crisp the bacon the cheese melted off. Waste of money. I try to not complain much and don’t leave too many reviews but I spent $17 and couldn’t eat any of what I ordered.

1/13/21 Thought I’d try it again. Had to throw the whole foot long in the trash. I just don’t understand how someone could make such a terrible sandwich.

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★ 4

Fresh sandwiches, delicious! Good customer service!!

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★ 1

Wow...what shame that this place is serving such a poor product to the public

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★ 5

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★ 3

Subway is good I guess

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★ 5

Awesome service

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★ 1

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★ 3

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★ 5

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★ 5

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★ 5

There very polite and very nice thet work as a team i will have my friends and family come

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★ 5

Great new pizza sub

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★ 5

Yep, thats a subway

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★ 4

The bread for the subs r made fresh daily.. along with the cookies.. the veggies r pretty fresh as well.. the employees r awesome.. well.. depending on whose working.. theres like 1 or 2 that always have a blank face and doesnt smile or even say hi

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★ 1

Absolutely terrible. Nobody else in line but only the drive through is open. The people working didn’t have to do ANYTHING besides make our sandwiches. Which they couldn’t even do right. I got a different bread than I asked for, it was toasted when I said not to be. And when we asked if we could get a different drink they didn’t offer us one. Absolutely ridiculous service

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★ 3

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★ 5

Tommie was great! Probably one of the best workers I've ever encountered at any Subway. He made sure everything was as customized as we wanted it. Great upbeat personality too. Worker of the year quality.

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★ 1

I was just at the drive and it took 10 minutes from ordering to someone acknowledging me at the drive. I was the first one in line too. Which this was also after I honked my horn 2 times. Still no sub made at this time. I could see workers in there, but no one came to the window until 10 minutes later.

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★ 4

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★ 4

Great service. Fast service. Employees asked consistently throughout the sandwich making process if there was enough of a desired ingredient in the sandwich.

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★ 3

Always good for lunch.

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★ 3

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★ 4

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★ 4

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★ 5

Friendly staff and a clean restaurant!

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★ 3

Bad Service

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★ 4

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★ 4

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★ 5

Great service!

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★ 5

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★ 3

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★ 1

They are undertrained. And don't have basic knowledge of how to make cold cuts and meatball sandwiches. AND awful management

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★ 3

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