★ 1

The worst Subway I’ve ever been to. Tried it twice and both times the sandwiches were terrible. The bread was very dry and old, there was little meat.

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★ 5

Exceptional! Great staff and clean place! All bread was soft and fresh, great customer service and kindness! All the areas of the place was clean, neat and organized. I highly recommend this place and the two gentleman who talked with me when I ordered were great!! Im a local, so now I know, here, ill be a repeat customer!!

Good job guys!

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★ 4

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★ 5

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★ 1

Worst sandwich I've had in a while. Wanted a salami sandwich cant order on app so I order cold cut combo. Opened sandwich no salami so mad. DO NOT RECOMMEND SUBWAY UNION GROVE!

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★ 3

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★ 5

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★ 5

I love this SUBWAY!
Great Customer Service and Food! They engage & make me laugh every time I go through the driver-thru! The sandwich makers, cashier & managers all are super friendly and show great customer service! Thank You for caring about your customers!

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★ 2

Got a sandwich on a piece of bread that must have been sitting around at least for a couple days to a week. No mold, but so dry that it was powdering in spots. Considering it cost near $20 for two half sandwiches, can't say it's worth it anymore

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★ 1

there is a woman in there who has made my order wrong several times because she cannot speak proper English. If you want your food made correctly don't come eat here

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★ 5

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★ 5

Staff was very friendly and quick with the order. I was impressed with how clean it was inside and out.

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★ 5

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★ 5

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★ 5

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★ 5

Khyati and her staff is always so friendly! We come here at least once a week! They know our orders by heart and they always greet us when we come in. The food is always delicious! Never had a bad experience!

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★ 5

Khyati Patel is amazing! Always has a friendly smile on our face and welcoming! We frequent here so often she has even been able to learn our orders!

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★ 5

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★ 5

Thanks manager Khyati Patel for helping us get lunches for both days of our event! GREAT service - Badger State HRC

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★ 5

I come in on my lunch breaks and the employees are very friendly very nice, i recommend it :)

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★ 3

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★ 5

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★ 5

Drive thru. Really good as always

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★ 5

My first experience at the Union Grove Subway was fantastic. I had never been to this Subway location before, but I'm sure I'll be back. I was a little surprised at other online reviews for this location because my experience was great.

We wanted to order a couple platters of miscellaneous sandwiches for 13 people. We called around 12:30 PM on Saturday to place the order and were told it would be about 45 minutes to get everything ready. We walked into the store around 1:10 PM to find that everything was ready for pickup. The inside of the store was clean and the staff was very friendly. We were very pleased to have such quick service over the lunch hour.

We ended up getting two custom sandwich platters and two topping trays that included onion, tomato, pickles, green peppers, jalapeños, etc. I regret not taking a picture of the topping trays because they were beautiful.

We ended up with plenty of food for the 13 of us and had many of the vegetables left over for use in a breakfast casserole the next morning too. Everything was delicious and fresh. We'll be back.

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★ 1

Apparently Google only lets you leave one review so I'm going to add to this one because I didn't learn my lesson the first time. Worst sub sandwich I've ever bought in my entire life. We ordered two of their Series Club Subs. There wasn't enough meat on them to even know there was any. I literally had to open the sandwich to see if there was ham turkey and bacon in there. There was only ONE MICRO THIN SLICE OF EACH MEAT. Pathetic. I now know why it's called Subway because they sell sub par sandwiches. If anyone reads this before they order, close the app and order from Jersey Mike's, Jimmy John's, Cousins....ANY PLACE OTHER THAN SUBWAY.

Why, in the middle of July, would you be putting pink tomatoes on sandwiches and salads? Don't you know it's unnecessary, unacceptable and a ripe tomato adds great flavor? Terrible and bland.

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★ 1

Doesn't accept coupons even though they send them in the mail.. Definitely not worth it. Their loss cause tons of people avoid them for this.

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★ 2

Hardly any meat on this turkey and ham not even sure if it was real ham or real turkey seemed very processed a lot of vegetables tons of lettuce very disappointing I won't be going back just any Subway

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★ 3

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★ 1

I ordered a deluxe sandwich. 1.5x meat. The “sandwich artists” said deluxe multiple times. I did not get 1.5x meat. I got 6 PIECES of each meat and the short was intentional. Double check they’re work or give your money away.

Update: tried again and my experience was just as bad if not worse. I’ve adjusted my 3 star rating to 1 star to reflect this.

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★ 5

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★ 3

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★ 1

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★ 5

I always get delicious sandwiches made the way I like and great service when I go here.

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★ 5

Delicious variety

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★ 4

Food is usually pretty good but service could be better. They also do not take coupons so it can be expensive

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★ 4

Nice place very clean

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★ 5

My sandwich was delicious!

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★ 5

Overall the best Subway I've been to. Consistently good food and always clean.

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★ 4

Service was good, can't capliain about that. But they have took my favorite type of wrap away shame on you subway

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★ 3

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★ 3

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★ 5

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★ 2

3 or 4 soda choices were out of order. Couldn't understand the staff.

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★ 4

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★ 3

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★ 1

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★ 3

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★ 5

5 stars

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★ 5

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★ 1

I believe the owner was working that day, he smelled pretty weird, and I heard he was paying managers 7.25/hr. The meatballs get held on for too long and are dry. The bread is not tossed out on time and makes it soft, chewy, and hard to eat. I will never be going to this subway again.

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★ 1

Horrible place dried up bread meat they leave set out for hrs and expired food

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★ 2

So haven’t been a subway fan for years, but was craving a sub. I ordered the Great Garlic, not good. The rotisserie chicken that comes on it looks like baby food and close to the consistency of it. Half of the sandwich was warm from being toasted while the other half was still cold. Staff was nice so that was the only plus side.

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★ 3

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★ 4

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★ 1

Went to place my order before store close and staff refuse to take my order 5 min prior to closing

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★ 1

I ordered two sandwiches one was a pizza sub and one was a tuna sub. The pizza sub was not toasted as requested. The tuna sub was toasted. I had to ask for the chips and they forgot my soda. Then they said I had to come back I said I wasn’t coming back and I wanted refund when I do come back and that was not an option given.

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★ 3

We found that the level of service, quality and satisfaction is HIGHLY dependent on the time of your visit. Last week we bought two sandwiches for a late dinner (about 7:30pm). They got the order wrong and were VERY stingy with the ingredients. The entire staff were like zombies, just going through the motions (poorly) and the ingredients bins were almost all empty (maybe they didn't feel like bringing out more only to have to put them away in an hour or so??). Later in the week we figured we'd give them another try. This time, lunch (around 12:30pm). They were fantastic!!! The lady at the register could not have been more friendly and the whole crew was upbeat and customer friendly. The sandwiches were made very well and were delicious. The difference in the two experiences was striking. A STRONG five stars for the lunch crew - a generous one star for the evening crew. Averages out to a 3 star rating.

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★ 5

Very friendly, helpful staff. Great sandwhich.

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★ 1

Poor customer service, will not be going back again. The manager McKenzie, would not give me a soda even though the drink is included with the meal and I paid for a meal with a drink included. The owner, Mario, did not seem to care. Seems like a silly way to loose a customer.

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★ 3

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★ 5

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★ 5

It was clean inside. We were greeted & helped immediately. The young lady Jade was very patient, kind, and helpful when we didn't know what we wanted right away. Our subs were made just the way we wanted them and delicious.

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★ 1

Waited in the drive thru a little too long for 2 blts. So I stopped to look at the subs. It looked like they stepped on the bread threw lettuce in the air and tossed in a bag
The kicker was the hair. So I took them inside. I asked for a refund. She was willing to remake them but I lost my appetite seeing how careless they had been made. She called the owner Mario. He refused a refund. I asked her to call him back and she had him on the line again. He was too much a coward to speak to me. He told his employee she would be fired if she gave me a refund. The poor girl begged me to let her remake them. So I agreed because I was not getting anything else. She did remake them. In front of me. She said she wouldn't have eaten the ones from the drive thru either. She gave me marios name and phone number. Im trying to reach cooperate now with no luck. But don't worry I will get someone to hear this complaint. BbB will also be notified. What a horrible buisness. Dont let your kids work for him!

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★ 4

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★ 5

Just got a sandwich for me and my girlfriend i hated going here for awhile but seems like they have new employees they made my food right everything was fresh how i ordered will be going back as of now!!!!

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★ 5

Our favorite Subway shop! Always clean, always stocked well. This location has the nicest counter people. I never walk in and see workers on their phones, which I really appreciate! Bread is always fresh and they make great sandwiches. Always polite and helpful. Keep up the great work guys!

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★ 5

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★ 1

dumb closer decided to close 2 hours early and me and my friend wanted subs

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★ 1

Don’t come here .

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★ 2

Been here several times over the years. Every time I go here it gets worse. Yesterday I went there and got 2 wraps for my Mom and I. Absolutely the worst wrap I’ve ever had. I will not recommend this Subway. Not sure how you can make a wrap so bad!! Yuck

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★ 2

Doesn't accept coupons and subs are lacking contents. Price has gone up and quality has gone way down. Bread was also stale. Thank goodness they toasted it.

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★ 1

They don’t take their subway corporate coupons! Instead of being 16-17 it cost us 23 dollars!!! I would rather make the drive to get a cousins sub!then buy from this subway!$!!!

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★ 1

As a union grove citizen I have been to the subway only once, why ? The reason is for when I went I went with my girlfriend and ordered a sub. Some creepy tall dude I think his name was Jonathan he was hitting on my girl friend who was 16. The worse part is both of are subs were messed up and when we tried to get them corrected they gave me attitude and mumbled a swear word at us. The tomato’s also tasted rotten and I gotten a stomach ache. Would not recommend.

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★ 1

HORRIBLE DONT COME HERE Barely any meat on my delux sub. Walked in and saw 2 employees yelling at each other and sword fighting with brooms and would no serve me food untill someone from the back came and helped, they were yelling profanities when my kids were with me and I was charged wrong. I think the employee names are Steven and Aiden

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★ 1

Please never go here. I broke one of my molars on a bone like substance eating a turkey sub. I contacted the manager and he said he would take care of it. $1700 in dentist visits later I have tried contacting him multiple times and no response. Please don’t give this location your business.

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★ 5

Bro nem doing they thang in the sammich industry

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★ 1

Mario is a money hungry owner, he yells at the poor highschool kids for everything they do. I asked one kid about his pay and they said they are only at 7.50 , when in the store it’s posted that they get 12-15$ when I said I would leave a big tip they said Mario also takes their tips. The store also dosnt take coupons.

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★ 1

Does not honor subway coupons

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★ 5

Great place in Union Grove . Sandwiches made with a smile!

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★ 5

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★ 1

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★ 2

Trash. Can't follow simple drive through instructions and workers were lazy and poorly acting. They won't accept coupons either. Cookies were stale. No napkins given

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★ 2

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★ 1

You are better off eating anywhere else than here. Subway isn't great food to begin with but this location takes it to the next level. The owner is obviously very cheap based on the lack of staff and directing employees to use the bare minimum of ingredients. I ordered a chicken and bacon wrap and they filled the brown warming tray less than half way with chicken. Then when it came to get toppings I asked for cucumbers and received a mere two slices. This was the same for the tomatoes. They skimp on every single topping and even the meat and cheese. Not to mention they have a no coupon policy and pay employees dirt. The employees are encouraged by the owner to ask for tips instead of him paying them more.

You would think with all this they could at least afford decent ingredients but that is not the case. The lettuce was brown like it was sitting out for days. I watched as they piled slimy spinach on top of another person's sandwich which is a tell tale sign that the spinach has gone bad. The banana peppers were pale and discolored. The tomatoes were soppy and lifeless. All their topping bins had no covers which let all the vegetables slowly rot. Service was extremely slow and staff were just going through the motions.

The wrap I received was the most unappetizing, disgusting excuse for food that it was better off in the trash. I could not even finish my wrap but I will say it did satiate my hunger because it made me lose my appetite.

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★ 1

Always slow in the drive thru and never have proper meats stocked! Either out of steak or chicken 🙄🙄🙄

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★ 5

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★ 5

Good food good service

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★ 3

Always a new person working there. They have high turn-over which makes me think the management or owner is not very good to work for. This causes long wait times because it is always someone in training that is making the sandwiches. Drive through gets items wrong quite a bit. Food is good though when its right.

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★ 2

Slowest subway I’ve ever been to. All kids working. They need an adult here to make sure these kids are moving along.

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★ 1

Terrible service. 5 people at the counter and I waited 20 minutes to have sandwich made. These kids need to move a little faster. Only had a half hour lunch. Glad I got to scarf it down in 10 minutes. Chocolate Chip Cookies are almost always over baked to basically burnt or they never have them at dinner time. This Subway Sucks!

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★ 3

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★ 5

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★ 1

Got a salad that had three leaves of spinach and a pinch of lettuce.... I'll never go back to this location everytime I order a salad I get a lazy made bowl of nothing...

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★ 1

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★ 5

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★ 1

Chantel runs the place like a zoo, the crew expects to be treated like angels even when they do nothing for the team. If you’re thinking of stopping here, coming from a former employee DO NOT COME TO THIS LOCATION!!!

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★ 2

No coupons accepted, made an embarrassment of a sandwich with just a few slices of meat. Asked if I would like to leave a tip. My tip is make a sandwich that is worth $10.

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★ 5

Will not frequent this Subway any more as they do not except Subway coupons

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★ 1

Where do I even begin, after they couldn’t find the kids cup they asked if I would like something else I asked for the next smallest size of soda which was the 20 oz which was fine. Then instead of charging me an up charge for the soda they charged me for a whole new soda. then after I pay they said they already made the kids soda and she didn’t know she said she guesses I can have this one for free which i already paid for with the kids meal since she charged me a whole new soda. After approximately 20 minutes of waiting we got our food. They had put no joke 2 slices of ham and the two other subs were not cut, cold and also had next to no meat, just when you think it can’t get any worse the breads hard. This would be maybe a little more understandable had it been busy but we were literally the only car. I would highly recommend avoiding this subway and going to the dairy queen right next to it since I have yet to have a problem there .

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★ 5

Great success

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★ 1

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★ 1

I have given this Subway more chances than it should ever have gotten. Tonight really tops it off...asked for double meat on a foot long and it looks like they took one little thing of it and spread it across the bread and charged for it. Will not be back and will recommend everyone to stay away.

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★ 3

Used the subway to place an order, after getting there on the they closed they didn't get the order.

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★ 5

The worker Aiden was very nice. He made my day :)! Give him a raise because whatever he is making is not enough!

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★ 3

Love the drive thru option but after I ordered and got to the window they told me they were out of the bread and a drink that I ordered.

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★ 1

Slooooow service

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★ 3

Quick bite

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★ 1

I frequent Subway quite a bit and order the same wrap everytime. I have been to the Union Grove store before and have not had any issues. Today in the drive thru, I ordered two wraps; one with a different cheese and one without tomatoes. Simple difference, but one wrap was so terribly rolled up, it was all tortilla and only half the size of the second sandwich. I was absolutely disappointed because I paid eight bucks for a subpar product. Lastly, the person who rang up the order had zero people skills.

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★ 1

You will get yesterday’s bread. Maybe the day before that even. Don’t go here.

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★ 1

There food tastes good but thats only when its made right if you go through the drive through it is always made wrong and never has the right stuff on it and its like they dont try and its annoying get better workers at the drive through

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★ 3

Clean. Typical fare. I was glad to have a place open to sit and talk with a friend.

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★ 4

The drive thru option is wonderful.

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★ 1

Food prep employee not wearing mask. Others wearing masks below nose.

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★ 4

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★ 5

Very clean with a courteous staff.

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★ 1

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★ 1

The maneuver made us mop the floor and owner very disrespectful

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★ 1

Slow

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★ 3

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★ 1

Today's experience, employee with no mask(reported) bad attitude, placed a large amount of mustard on my sandwich, I simply walked out, will never come back.

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★ 1

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★ 3

Out of product and forgot parts of our meal. But was faster than any other place around.

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★ 2

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★ 3

Was at drive thru at 10:30am. Ordered my sub and got prompt service. I do feel that fresh lettuce and not brown lettuce would have been nice!!! Wish this town would get a Cousins!

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★ 1

I wish I would have read the reviews before going to this location. I ordered a chicken bacon ranch sub toasted. The sub wasn't toasted the bread looked like it was ripped open instead of cut no cheese and enough meat for a 6 in yet I got a footlong . Wont make the mistake of ever going back

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★ 1

Horrible manager

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★ 1

Not good. Yo high price. No roast beef

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★ 4

Just as a heads up they don't always run the sales that subway corporate advertise.

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★ 1

The manager that works there she is very rude! I needed 4 sandwiches and she was trying to rush me and then when I got confused she told me I needed to leave I will never go back there and I can't believe how rude and slow the people working there are. I MOST DEFINITELY DO NOT RECOMMEND THIS PITIFUL SUBWAY TO ANYONE! THE OWNERS SHOULD BE ASHAMED OF THEMSELVES FOR HIRING COMELETE IDIOTS!!!!!!!!

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★ 5

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★ 1

This is a Regular not chopped sales with rotisserie chicken deluxe. This is just sad!

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★ 1

went through the drive through yesterday and ordered 2 footlong subs on Italian herb and cheese bread. when i got home, neither sandwhich was on that bread. they were both on regular italian, i called the store and the manager Jonathan was incredibly rude to me and claimed that they told me they didn’t have that bread and when i told him i was never informed of that, he proceeded to get a very rude attitude and told me there was nothing he could do. after saying that he hung up on me. will not be returning to said store

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★ 5

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★ 5

Good subs and good prices.

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★ 1

Used the drive thru service. Waited fifteen minutes for a foot long sub that wasn’t cut in half and was made incorrectly. When I called, the alleged manager “Jonathan” said “ well we are short staffed and training new people”. To me that doesn’t seem like an adequate reason for poor service. Not worth $8 for a sandwich that’s made incorrectly.

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★ 5

Eat fresh

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★ 5

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★ 2

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★ 2

disorganized and i get sick sometimes.
they also do not make my order when i order it online and i have to sit and wait.

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★ 1

Very rude people working there! We will never go back.

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★ 5

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★ 5

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★ 5

Small town store but they're always serving customers. Sales are good enough that they always have fresh food.

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★ 4

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★ 4

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★ 5

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★ 1

Horrible

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★ 3

Not like it used to be. Decent taste though.

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★ 1

I would come here pretty regularly for lunch during work, use the drive through because I have limited time. No more. Used to be ok, but they make mistakes every time now and twice in a row I’ve gotten an inedible sandwich. Today’s was barely even wrapped. Disgusting, I won’t be back.

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★ 5

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★ 2

This new location the sign and the app are hard to use and neither one has soup for one of the sides and they sell it , plus as a handi capped person I was not allowed to use my coupon from the mail in he drive threw , I had to take out my chair and go inside the store to use it even after I had explained I was wheelchair bound person didn't seem to matter even though no one else was there !

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★ 5

This is a really nice Subway!! Bigger than most, and fairly new!!

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★ 1

dirty and they take too long with everything. not the brightest people here.

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★ 5

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★ 3

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★ 4

Liked it, was very clean. People were friendly.

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★ 2

High-priced this location never participates in national promotions

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★ 5

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★ 5

Steak sliders were extremely good for the price, the two young gentleman who made my sandwich were awesome in customer service with a smile, down to the lady at the register, they all had smiles and we're so polite, it means a lot to us in the trades who are so use to attitudes and poor service daily. After the steel toes come off it was nice to sit down and enjoy a quick bite after such a long day. Definitely made my night better and easier to go home to the wife and kids with no bad vibes, thank you Subway Union Grove for having such awesome employees!

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★ 5

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★ 5

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★ 4

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★ 3

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★ 5

I had an excellent experience at this place!

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

Good food

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★ 3

Service was too slow , sandwich was good

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★ 4

Subs were really ok but the service was ridiculously slow.

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★ 3

slow service

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★ 5

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★ 1

Was accidentally charged for things I didn't order or receive. Wasn't upset just didn't want to pay for what I didn't get. Went in and asked for a refund and was treated like it was a huge inconvenience and ended up leaving without it because they were majorly understaffed and the kid sat there and acted like he didn't even know what to do and my sandwich was in the car getting cold. Won't be back again.

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★ 4

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★ 5

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★ 5

Great service, clean store, good sandwich.

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★ 3

It's really hot inside.

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★ 4

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★ 4

Good

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★ 3

Inconsistent with how good there food and service is

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★ 4

The food is reasonably priced and consistent food although I prefer non chain restaurants for sandwiches when available.

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★ 3

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★ 5

Loved my seafood sub!! Very nice Mario. Good servers!

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★ 1

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★ 5

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★ 5

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★ 4

Decent food, happy workers. What you'd expect but no fast fooder attitude to ruin it. Good peeps.

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★ 5

Good food and clean

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★ 5

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★ 5

Fast friendly service.

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★ 4

Good food.

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★ 5

Subway os always good.

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★ 5

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★ 4

Good when the right people are working

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★ 5

Very nice employees

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★ 3

It is a place to get food

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★ 4

Ordered online and picked up at the assigned time. Food was OK. As ordered. Not sure I trust the kiosk. I've had issue with it. Staff was OK.

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★ 5

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★ 1

They were slow. Didn't have a lot of the stuff they needed prepped available. Had to run to the back line to get items.

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