★ 5

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★ 1

I walked in he says nothing just looked at me I waited for a kind he still said nothing I dont pay for food where there are no manners I may look young but im very grown and grown enoigh to be greeted when i walk in im a grandmother so I think I've earned respect

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★ 1

My father ordered 2 footlong BLTs and received only one piece of bacon on each side of the 6inch. He doesnt believe in complaining on the on the Internet and he was already at home when he noticed so returning wasnt an option. Im sorry 2 pieces of bacon on a footlong is absolutely ridiculous.

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★ 1

I just went to subway and walked it and it was a little before 8:30 and I had 3 footlongs and 2 six inches and I get home and I paid for double portions of bacon on two footlongs blts and I got crumbs and I paid full price. Like wth food prices are high but not to the point of not getting what you ordered. Not happy won't return. I live a mile away from this subway.

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★ 1

Couldn’t believe it. We walked into this subway at 11:50 on June 15th. No customers but 2 employees. One was resting and uninterested at one side of the counter and the other person was on phone. They never acknowledged us at all. We were at the counter for a couple minutes and then I asked the girl if I need to order by her. She didn’t seem to really care. I asked her how long it would take before either of these employees acknowledged us. One again she didn’t seem to care so I said we were going to another Subway. Don’t know who owns this Subway but you must not know how to run a business or don’t care who you hire. If one of you are the owners I hope no one ever goes to your establishment anymore

Source: Google

★ 1

New ownership??
Not impressed, nachos were burnt...
Ordered 2 sandwiches, 1 with double meat...that didn't happen. Just not a good vibe. Tables in dining area not clean.

Source: Google

★ 1

I normally get my food to go at this location, however, today I decided to eat inside. The staff was cool, food was okay. But as I’m eating and there is someone else eating with her child. An employee comes over to the soda area and starts spraying ROACH AND ANT SPRAY. On the soda fountain where we get drinks from, on top of it. Around it, around the floors, around the paper towels. Me and the lady look like we was getting pranked. Like are you serious.

My thing is, why couldn’t you wait till no one was in the restaurant we wouldn’t have known yall got roaches and ants. It’s the fact that we was eating and he was just spraying while we was eating. I threw my food away and told him that was crazy and left. So yeah, I’m not gone tell you to not eat here cause you have free will. But I WONT BE BACK!!!!!! Good luck and God bless 😑

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★ 5

Only 1 person working during the lunch hour but he was working hard! Food is always good!

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★ 2

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★ 1

I paid for extra meat - there was hardly any extra meat on the sandwich. I frequent this location so I called and explained the issue and the man hung up on me. He then proceeded to ignore my return calls.

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★ 5

Loved to stop by and have a sub. Always fresh and great. If you have even small issue, they take care of it right away if INFORMED.

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★ 5

Service is a priority here. Great Sub Artists!

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★ 5

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★ 1

Place used to be good but whatever owner has taken over is driving this place into the ground. Staff is rude, Bread is not fresh, Meat and Veggies are not fresh. Save your money and go elsewhere, I'm obviously not the only one that feels this way either.

Source: Google

★ 1

Unfortunately this location has went downhill over the last 6 months (new owners/mgmt). I use to go 2-3 times a week, and have just stopped going all together now. The quality of bread / veggies has declined. A few rude team members, Customer line ups are longer, and I can clearly see / hear other team members in the back. And on-line orders are ever ready on-time and are just sitting behind the counter. Why can’t they be put on the pick-up rack.

A disappointment customer, who wants to return, but will not.

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★ 1

It has gotten so bad with the new change of management

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★ 1

I just had a horrible experience at this location. Placed an order on the app at 3:50. It said the order would be ready at 4:10. I checked the progress occasionally and it said my order was being made and then stated it was ready at 4:09. So far so good.

I leave after it is ready as the store is right next to my house. I used to try to get there at the estimated time but it was never ready on time so this time I waited. I arrive at the store and find one person leaning on the counter doing nothing. I tell them I have a pickup order. They say ok, go to a counter where my ticket has been presumably sitting for going on 25 minutes now and start my order. I must have been visible irritated because this is when an employee decided to get off his phone and leave the booth he was sitting in.

In walks another customer. Instead of 'be right with you' or something along those lines they decide to take and make her order. Not wanting to cause a scene I wait for the customer to leave to ask why my order wasn't ready after nearly 40 minutes. I get some excuse about a shift change at 4:00 which makes no sense to me as I arrived around 4:15. I watch them make my subs, which was a good thing because they would've messed up all but one, and once all of them are wrapped up and ready to go they decide now would be a good time to put my frozen pizza in the oven. Talk about poor time management skills. The pizza was ready suspiciously quick, less than a minute. It looked good so I didn't question it. That was a poor decision on my part as when I got home my son said it was cold in the middle.

Instead of going back for a refund I am deciding to leave this review in the hopes it will deter others from sharing my fate. Please do yourself a favor and avoid this place. It will be quicker and SAFER to do a little extra driving to go elsewhere.

Source: Google

★ 1

I used to be a regular at this Subway location, and my family always enjoyed the service and food. However, ever since the management changed, everything has gone downhill. I decided to give it one more chance, and I regret it. The prices have increased, which would be fine if the food and service were up to par, but they are not.

I ordered 4 subs and 2 bowls. Both bowls and 2 of the subs were meatball, and the meatballs were cold and hard. The other subs were made incorrectly. Frustrated, I called the store, and to my surprise, I was told there was no manager on duty—apparently, there rarely is. When I mentioned the cold meatballs, the person on the phone said they had just taken them out of the fridge and put them in hot water, implying they should have been hot. Instead of offering an apology, he started speaking in Hindi, followed by laughing. Extremely unprofessional.

This wasn’t my first bad experience either. I gave them the benefit of the doubt after two previous poor visits, but I’m done. The customer service is terrible, no apology, no offer of a coupon or credit. Additionally, the food is never done when they say it should be done. Today, they laughed and said they didn't even start my order. I waited 28 minutes and there was no one in the restaurant.

This place has become such a disappointment after the new management took over and let go of all of the regular employees. Now a family owns it and its only them that works at the establishment and they don't care about customer service and obviously don't care about the corporate values and mission of Subway.

Source: Google

★ 1

My step mom ordered food for the family and all the food was horrible. Only 2 subs were correct, the other sub was cold, we ordered 2 things of meatballs in a bowl and both were hard meatballs and the cheese wasn’t even melted. It looked like they just cut the cheese put it on top and put a lid on it didn’t even heat it up or anything. It seemed like they gave us old meatballs. I am not coming back to this place it use to be nice and I use to love coming here but now how they treated us when we called to see what happened they didn’t want to do anything about it. They were super rude.

Source: Google

★ 1

New owners are taking this location down hill. Won’t be back

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★ 1

One of the older workers gave attitude when I had clearly asked her for a certain sandwich, DIDNT EVEN ADD CHEESE where they asked me multiple times what kind of cheese I wanted and I repeatedly said American cheese! The chicken was slimey for some reason, TERRIBLE SERVICE, they need better workers that know how to do their job!!

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★ 2

I keep telling myself, I am not coming back. Months go by and I give them another chance. I will only go now if it's under new ownership. If it had an owner who cared, they would do something to correct the poor service and quality. Perhaps the manager is the owner.

Source: Google

★ 1

Stalest bread I've ever eaten, small portions, unfriendly robot like staff.

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★ 1

In the last six months, this location has gone downhill. It appears that they are under new management or ownership. I believe the ingredients they are using are not subway ingredients anymore as they are completely different and not as tasty. The workers are rude and the restaurant is filthy in comparison to six months ago. I will not be returning. There’s a cousins just down the street.

Source: Google

★ 1

Picked up three sweet onion chicken teriyaki subs tonight. The chicken was ice cold and every sub was an inedible disaster, the attached picture is exactly how one sub looked after I unwrapped it. The entire outside of the bread was a mess of mayo and onion sauce. Unfortunately I didn't discover this until I got home and unwrapped them and by then it was too late to go back and return them. Go somewhere else avoid this place.

Source: Google

★ 1

I use to love this Subway! The employees were first rate. I am disappointed to find new owners that ignored us when we entered. After we stood at the counter face to face with an employee for 2 minutes, my husband and I looked at each other and said let go to the other Subway.

Source: Google

★ 5

Come here quite often for subs. Always great service - food prep station is always clean and maintained.

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★ 1

They skimp on portions so bad. My 6 inch breakfast sub had one slice of cheese and a small portion of steak hidden under the egg.

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★ 1

Do not tip using a debit or credit card to tip. The owner keeps the tips and only gives the employees the cash tips!

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★ 1

Terrible my order was stolen for delivery store doesn't answer phone is off the hook

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★ 1

I know its hard to find good help but good god could you find anyone with more than 5 brain cells?

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★ 5

Good food

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★ 5

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★ 5

Used to have great, friendly staff & tasty subs. Not sure what's changed but the staff seems to want to be anywhere but at work. Bread is crunchy & dry. So sad this place is no longer our go-to sandwich place

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★ 5

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★ 2

Eaten here a handful of times, usually place my order ahead of time on the website or app. About 50% of the time the order is wrong. Management states they will do better next time but doesn't manage to do that and doesn't care to correct the immediate situation either. At it's best it's an average experience. At it's worst it's inedible.

Source: Google

★ 5

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★ 5

Excellent food and atmosphere.

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★ 5

Clean and friendly. One of the better ones.

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★ 5

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★ 3

Place has gone downhill, bread is always crumbling, probably old. I asked for new bread once and he just gave me the same stuff and gaslit me about it. Ingredients are often left out of my order. Workers kind of have an attitude. Always have to pick up order at counter and wait in line even though I preordered. Why can’t I pick it up at the pick up stand anymore?

Source: Google

★ 5

I had previously written a negative review.

Source: Google

★ 5

The interior was clean and inviting, with ample seating options available. The staff greeted me with warm smiles and were quick to assist me in customizing my sub to my liking. Their attention to detail and willingness to accommodate my preferences was impressive.

The sandwich artists showcased great expertise and precision while assembling my sub. The ingredients were fresh and of high quality, and I appreciated the variety of toppings available. The bread was perfectly toasted, adding a delightful crunch to each bite

Source: Google

★ 5

The lady who took our order and made it was awesome! She was truly engaging and made our experience awesome. Wish i had gotten her name.

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★ 4

It was subway

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★ 4

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★ 5

This particular crew was very quick and efficient. Nice work!

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★ 3

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★ 5

I had previously written a negative review. Today was my first day going back to this location since then, and they seemed to have ironed out the issues from last time. Workers were friendly and my sandwich was made perfectly. Also helps that creamy sriracha is now back at this location!

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★ 5

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★ 4

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★ 1

I went to order online, and I was unable to use the coupon for buy one get one 50% off. This is not a participating location. BOGO50 coupon.

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★ 5

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★ 1

I agree Lucas was very rude when I went there as well.

Source: Google

★ 1

Very very disrespectful & unprofessional. The guy working there name Lucas was very rude & have hate in his expression for the people of color.this made me feel so bad that we all human when I was giving proper respect to him but on the opposite he was so so rude
But I can say that I been coming to this location from last 3 years but staff before was so polite & respectful that make visit this location from so long but recently they have this new staff I believe if they have this guy working there will reduce there customers & one thing I can say if next time I see this person working there , I will just never go there again 👎👎👎☹️☹️Could have given them -10 stars but have give 1 star because there is no 0 star

Source: Google

★ 5

Great staff (owners) very friendly and courtious.

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★ 5

They have twelve new submarine sandwiches. They all look delicious. I have 11 more to try.

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★ 5

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★ 1

Tried contacting the store for hours (online hours is not currently accurate). Phone rang 10 times before an employee picked up and hung it up. Guess we will take our business elsewhere.

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★ 4

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★ 5

Great Sandwiches!

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★ 5

They are nice, the food is fresh, everyday!

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★ 5

Fast friendly service. Food was great

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★ 5

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★ 5

Ok

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★ 4

Pretty decent choice for fast food, healthy and delicious. Meatball sub with fresh Mozzarella and Provolone and sauce.

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★ 5

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★ 4

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★ 5

I usually order in the app to bank rewards and use promo codes. My order is always ready by the time I leave my house and walk in the store. I have never had an order made incorrectly or slow. Food is always consistent and meets your expectations. If you order curbside the app for whatever reason waits to send your order to be made. Best best is to just order pick up and grab your food off of a rack right next to the front door.

Source: Google

★ 4

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★ 5

The staff was very patient

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Best subs, best employees

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★ 2

Super slow service

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★ 2

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★ 5

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★ 5

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★ 2

My husband ordered a Teriyaki Chicken Sub and the bread was over toasted and hard, the chicken didn’t taste like Teriyaki instead it tasted like Chipotle. He was very unsatisfied, said it will take him awhile to go back. We have been going there for several years and had been satisfied.

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★ 4

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★ 3

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★ 5

Quick and friendly service, knowledgeable staff!

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★ 5

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★ 4

Food always good!

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★ 5

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★ 5

Very good and filling too. 🥪

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★ 4

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★ 4

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★ 4

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★ 5

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★ 4

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★ 5

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★ 4

Fast and friendly

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★ 5

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★ 1

This location would not serve me. They specifically told me that "Yes, we will discriminate against you because of a medical condition." Luckily Cousin's subs is very close by

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★ 4

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★ 3

Clean, made to order, skimpy on toppings

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Anytime you go to Subway it always seems to be that the service and food are always great...clean environment and we'll managed establishment...the face masks worn were evident that the concern was for their customers as well.

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★ 5

Subway, they always have good tuna sandwiches. This is one of my favorites, but they're all good.

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★ 5

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★ 3

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★ 3

It's okay

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★ 4

I love Subway sandwiches. Sometimes though the employees are not that helpful nor polite.

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★ 4

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★ 5

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★ 5

My favorite place to stop the staff is outstanding!! Tom & Bravedon are the BEST!!

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★ 5

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★ 5

The best subway in Wisconsin clean efficient and fresh they don't short you on meats.i just wish entrance was more pronounced

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★ 3

Best steak sandwich was okay but cousin's is better

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★ 5

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★ 4

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★ 5

Always quick service!

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★ 4

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★ 4

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★ 1

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★ 4

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★ 5

Good staff, service & good food.

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★ 5

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★ 5

My wrap was fresh and good! The staff was very friendly and fast.

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★ 5

Better and fresh taste comparing others around...good service....

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★ 5

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★ 4

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★ 5

Just used the app for the first time and loved not waiting in line, just grab & go. My sandwich was prepared perfectly!

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★ 5

This Subway was very clean. Staff on top of everything.

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★ 3

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★ 5

Friendly staff and delicious food. 10/10

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★ 2

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★ 5

Amazing food and staff

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★ 4

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★ 3

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★ 5

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★ 5

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★ 4

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★ 3

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★ 4

Not bad!

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★ 4

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★ 3

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★ 5

Love their subs and wraps!!

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★ 3

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★ 2

Employees were very rude when I approached them about a mistake they made. I was not hostile or rude, but they were immediately disrespectful. Will not return to this location.

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★ 5

Subway artists always polite, and accurate.

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★ 4

Get what you want.

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★ 5

I live how we can see what they make and they always ask what we want on it and don't mind if we change our minds.

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★ 5

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★ 4

Great food. Super friendly staff.

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★ 5

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★ 5

Service was fast and friendly. Never have considered eating inside a subway, but place was clean and welcoming!

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★ 3

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★ 5

Great group of people, always have a smile on thier faces

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★ 4

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★ 4

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★ 5

Fast service, nice people behind the counter.

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★ 5

Very friendly, sandwich was tasty and toppings were plentiful!

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★ 5

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★ 5

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★ 5

Healthy food and the people are awesum

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★ 4

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★ 5

Staff are longstanding and experienced. Good group of people

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★ 4

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★ 5

Quick, efficient service.

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★ 4

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★ 5

Friendly fast service, Clean and well-kept store.

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★ 3

It's ok. Make a fast sandwich. Not super welcoming, but not mean either. Just meh

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★ 5

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★ 5

Great deals and definitely recommend the Rewards Card as points add up quickly for free subs.

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★ 5

Beast Subway in Waukesha. Always greatest in a friendly manner. Service always great.

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★ 3

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★ 5

Great service friendly staff.

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★ 4

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★ 5

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