★ 1

20 min to get 2 personal pizzas and a 6 inch sub. over priced pizzas.

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★ 2

$$$ can't use more than 1 coupon at a time.

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★ 5

Good foid

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★ 5

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★ 1

If you ever need a refund, don't even bother. They'll make you wait a week and tell you to get lost when you're fed up of giving your name and number 3 times for a refund that should have happened 5 days ago

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★ 1

I have been here twice and they're always closed when they say that they're open

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★ 2

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 1

Positively the WORST customer service I had ever been subjected to at a Subway.

The young male server with a scruffy goatee told me I could not have the extra lettuce I requested on my turkey salad and then proceeded to give me three times more spinach then i wanted and was very surly about removing the spinach. I asked him to replace the removed spinach with more iceberg lettuce and he said he could not or i would have to pay extra.

I said I had no problem with paying extra and then he said he could not do that because the computer/till was not set up to charge for individual/extra ingredients.

He said he could only put the standardized amounts of any ingredient on my salad and became very surly. Now he was arguing with the customer

Then he made some conflicting illogical comments about a limited number of ingredients allowed....now confusing me about number vs quantity....and it got worse, from there.

I understood the Covid restrictions that were in place a few years back, limits due to pipeline supply issues, but this server was rude, abrasive, punitive and aggressive beyond belief - and we are NOT under Covid protocols or the accompanying economic conditions, to my knowledge anyway, anymore.

I told him I traveled from Missouri to Wisconsin often and had never encountered such hostile service at any Subway as this, my hometown one.

He said each franchise is different. Our local Culver's gets excellent reviews for customer service and they encourage a customer to "have it their way." Sure they charge a bit more. But the customer never goes away feeling actually insulted for spending their money there.

But to have conflicting policies where the customer always loses, and gets insulted by rude servers, is NOT, I would think, what any manager wants to put forth in a small, close-knit community where word DOES get around. At least train your employees in civility!!

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★ 4

Could be a bit more engaging with customer service. It's pretty dead inside might as well blast some music!!! Did not figure out how to use the drive through, was sitting there for a good few minutes before realizing it was a touch screen.

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★ 5

Ordered for online delivery, but the last TWO times there was no ham on my turkey/ham sub! Can you guys read? Not very happy!

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★ 5

Late night cookie stop; left debit card in reader; mgr discovered and brought it out to my car. Thank you!

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★ 2

Regrettably, my recent visits to Subway have been quite underwhelming. The staff seemed disengaged, merely going through the motions. Unlike previous occasions when I was offered additional options for my sandwich, it appears this interaction has changed. The overall experience left me feeling like Subway has become nothing more than an overpriced sandwich chain. Consequently, I'm inclined to support local businesses moving forward, seeking a more genuine and satisfying dining experience.

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★ 5

I placed my order through the app, the subs were made correctly and if they were supposed to be hot, they were hot. I was very impressed and would highly recommend this location as well as using the app

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★ 1

Bathrooms were very dirty. Pink ring in toilet which clearly means it needs a good scrubbing. Sink has gunk around drain so I'm sure that hadn't been cleaned either. Floor was sticky and my feet stuck to it. Napkin dispenser was dirty and had food on it. Tables weren't washed.

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★ 3

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★ 1

We put our order through the online app, first time. I did not skip the line! After confirming they had my order I watched two guys make more than 15 sandwiches for at least 5 other customers and waited 20 minutes before I had to say, really? What is happening here? Should I have gone through the drive through? Just walked in and ordered in person? Special instructions were missed; no honey mustard on one and not cut in thirds on the other. Total wait in store was 35 minutes.

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★ 2

I found a peice of black plastic string baked into the bread.

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★ 1

The ham and cheese sub was the worst I have ever had, no meat all lettuce and tomato. The bread rachal was way off. I will never return there.

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★ 5

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★ 3

no napkins, but food was as expected

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★ 1

You can get any 6" sub made into a salad, yet they cost $14+. How does that make any sense? I went to this location and got a salad. They now put them into the tiny protein bowl bowls, which is just ridiculous. I understand why protein bowls are smaller, because you are focusing on protein, but to make a salad in these small bowls is ridiculous. You get about 1/8 cup of lettuce. I also only got two slices of cheese. I am pretty sure more than two slices of cheese go on a 6" sub. I feel like this location always skimps on everything compared to others. I can literally go to Texas Roadhouse and get a meal for the cost of this tiny salad. Never again!!!!

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★ 1

At lunch the drive thru was longer than expected. When I finally got back to work with my sandwich it was the WRONG order! Called them back n told them. They were going to issue a refund but I still didn't get what I wanted given the long wait time I had. Disappointing!

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★ 5

Super awesome service, got everything right and if you like anime or manga this crew knows all the deets lol! Makes great conversation!

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★ 5

I love how they have a drive thru where you can pick out how you want your order made it makes it easier and less chance for a mistake to be made.

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★ 3

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★ 1

Last time, they forgot the steak in my boyfriends steak and cheese wrap and forgot my sons chips for the kids meal. We called and were told they'd send a gift card and we never received it.
Tonight we went and got dinner for my whole family.
My father and I both got meatball subs. The meatballs were so old and dry they were hard and just tasted terrible. My dad also only had meatballs on 1/2 his sub.
My boyfriend thankfully got his protein this time but they forgot veggies and dressing.
I spent $60 just to be disappointed again.

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★ 4

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★ 3

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★ 4

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★ 5

I have never had a bad sandwich at Subway.

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★ 1

Dude with the lip rings sneezes in his glove and then touches every single ingredient. Love seeing that after a 10 minute wait

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★ 3

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★ 5

Had a large order and service was fast, friendly, and accurate!!

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★ 4

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★ 5

I have been to a lot of Subways and I will say my experience has been less than desirable when it comes to the food... However, I have to say this Subway makes up for all the rest. The bread is always fresh and the ingredients they do not skimp on.
Definitely the best one I have ever been to!

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★ 5

I always get chicken bacon ranch pepper jack cheese on flatbread with light lettuce tomatoes jalapenos pickles black pepper and ranch dressing. Bout to go get that now right around the corner my apartment complex.

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★ 5

Great fast and friendly service! Subs were delicious!

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★ 5

Very fast & friendly service

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★ 5

They have a drive thru!! Just so l can have a yummy turkey and bacon sub!!

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★ 3

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★ 3

Place is always dirty.

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★ 5

Nice people, nice location

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★ 5

Making them deliveries.

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★ 5

Only two people were working and they did an amazing job ! When we ordered 5 sandwiches , they were still able to handle the drive thru and the call in orders while taking care of us. Well deserved credit to these two kids ! Good job ! They handle pressure as a team and with a smile .

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★ 5

Love me some Subway! They make my sandwich perfect every time! But they should bring back the Subway vinaigrette dressing tho! This Subway is clean and they work fast and do an amazing job! Awesome customer service too! The Best one in Wausau I say!

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★ 5

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★ 5

Great staff. As a driver I stop at many Subways and this is one of the good ones. 👍

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★ 5

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★ 5

Sandwich was beyond excellent and the young lady closing 12/11/2021 was amazing and went above and beyond to provide excellent service.

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★ 4

Good but understaffed so it took a while to get my sandwich

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★ 5

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★ 4

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★ 3

Called in my order 2 hours early and wasn't ready for specified time. Also forgot utensils

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★ 5

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★ 4

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★ 4

I really like the italian one

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★ 5

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★ 5

They got or offset right and very quick

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 1

I walked into the location on Merrill Avenue at 8:50pm on Wednesday May 25th. I wasn’t even two steps in the door when the girl behind the counter said “I’m sorry we’re closed” as she was removing food storage bins from the prep area.
I said, “But the door’s open and you close at 9:00pm.”
“It’s 8:55.” She said.
She then proceeded to let out the most over dramatic sigh as she started slamming the bins back into place.

Did I come in ten minutes before close? Yes. But when you work in customer service or food service, that happens sometimes.

WORST CUSTOMER SERVICE EVER.

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★ 1

Most people eat between 11am and 2pm
Or 5pm and 7pm. That is no excuse for sacrificing quality. Threw steak & cheese on bread and spun it sideways and slide it to the next employee and steak flew out on to floor.

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★ 2

This location needs to close down until issues are resolved. Drive through takes anywhere from 2 to 35 minutes. Food ordered on app is never made until after you arrive. Never seems properly staffed. I’m done going to this location.

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★ 4

Food is good and friendly service. It never seems to fail though that the bread or whether it's toasted is wrong... not earth shattering but cant give 5 stars when orders are consistently inaccurate.

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★ 5

Employees were off in their own world.. Acknowledgment wasn't their strong points.. I got a salad. The 🌰 onions were so hot (spicy) burn my mouth.
Other than that.... Nothing special.

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★ 4

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★ 5

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★ 3

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★ 5

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★ 1

employee was not wearing a mask durring a world wide pandemic. was very rude and snobby. kinda scared to eat my food :(

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★ 5

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★ 5

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★ 5

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★ 2

The food is overrated. You can get a sandwich that is better most anywhere else.

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★ 1

Never fails. Nearly every time I come to this location, at least one portion of my order is wrong. Wrong flavor of chips, no chips, no dressing included with my salads, sandwich made incorrectly. Seriously though. Nothing personal against the employees, but they really need to step it up. Perhaps management can spend sometime working with them on attention to detail, and accuracy. I realize every one is human and makes mistakes, and a very occasional error is one thing. But EVERY time?

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★ 5

Always get the right sandwich, they're nice, it's a nice subway.

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★ 5

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★ 1

Too bad I have to give 1 star to this poor attitude restaurant!

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★ 5

Fast service & super friendly.

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★ 4

I know that I can get a quick sandwich with good quality while traveling thru Wausau.

This is important when traveling with a dog (which can't go in)

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★ 1

Takes an hour to get your food though drive through. It's much faster to get you food if you go inside to order it for take out if you can walk to get inside.

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★ 5

The pair working today were working hard, very efficient, and stayed pleasant. Thanks for a great sandwich!

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★ 5

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★ 5

Love the ease of ordering through the touch screen.

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★ 5

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★ 5

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★ 5

Fast service and friendly employees! 😃

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★ 1

Got yelled at in the drive thru. Will not go back due to them being mean.

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★ 5

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★ 5

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★ 5

Like the touch screen drive thru menu

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★ 4

Yummy food. Great BOGO coupons.

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★ 5

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★ 3

It was good food bread just little hard compared to most subway bread I've had but employees were nice fast and respectfull

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★ 5

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★ 5

Very good for fast food. I prefer this over McDonald's any day.

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★ 5

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★ 3

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★ 5

Love it!!!

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★ 5

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★ 4

Its subway

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★ 4

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★ 5

Great people, great atmosphere

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★ 5

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★ 3

I used to love subway. Went there alot till I found the they buy meat with hormones in it . That was a turn off.

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★ 4

Somewhat disappointed...recieved a coupon for a new "Garlic Bread" but it doesn't come out till the 31. Wish they would put stuff like that on the coupon. Food was great!

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★ 5

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★ 4

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★ 5

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★ 5

I skipped school to go here. It was pretty good

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★ 4

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★ 5

The sub was great. It took awhile to get it though. The workers apologized for the wait

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★ 4

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★ 4

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★ 5

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★ 4

Busy but still good

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★ 1

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★ 4

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★ 4

Meatballs are sometimes hard.

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★ 4

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★ 5

Friendly clean and food is fresh.

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★ 4

Always great tasting subs

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★ 5

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★ 5

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★ 4

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★ 5

I ordered online and then did not have the time to pick it up, so I kindly emailed the support for the store to ask if I could have a refund for it since I didn't pick it up, and the manager emailed me saying yes, and then mailed me a letter with a $10 gift card and a coupon for a free 6 inch sub too! It's way more than I expected! Awesome team at Subway. And tasty food. I will be going there more frequently now!

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★ 5

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★ 4

Ok place

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★ 5

Bread was so fresh

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★ 4

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★ 4

Fine food. The drive is difficult to qork with. Recomment ordering inside.

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★ 4

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★ 5

Sandwiches are good

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★ 4

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★ 4

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★ 4

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★ 5

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★ 4

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★ 3

Subway Pizza sucks, but I always love my sandwich 🥪

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★ 1

Service was slow, did not spread out ingredients out over whole sandwich, and did not cut my foot long sub. Would not recommend.

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★ 5

Been to most all of the subways in the Wausau area this one by the tech is by far the cleanest and has friendly help.

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★ 5

Good sized, no complaints.

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★ 1

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★ 4

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★ 5

Great location, great staff and delishus sandwiches. What more could you ask for.

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★ 1

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★ 4

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★ 1

Been here twice and both times they have given us a sub with nothing on it~ All they gave us was bread and sauce, We didnt realize until we got home. Never going to again. (We went through the drive through)

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★ 5

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★ 3

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★ 5

Great subs. Fast service.

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★ 5

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★ 5

It's all just right

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★ 5

Love the food

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★ 4

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★ 5

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★ 2

One of our subs was made so sloppy we had to request it to be put in a bowl to even eat it, after the kid tried mangling it into a wrapping.

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★ 1

The staff girls dirty shirt dragged over my open wrap as she was reaching for the guacamole.
Disgusting

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★ 5

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★ 2

The service was great and pretty fast too, but the siracha sauce was hotter than the devil's sweat this time and since every subway employee has their own idea of portion sizes for all toppings (but especially the sauces) whoever made my boyfriend's sandwich went sauce happy while mine was fine but I got different sauce on mine. So since his sub had been drenched in lava sauce this time, it was 100x hotter than he expected and got half way thru his sub when it hit him. I didn't know what was happening to him but judging by the flames coming out of his mouth I thought he was morphing into a dragon but after the sounds he made I thought he was just gonna die. Scariest moment of my life. I thought I lost my man to the sauce. How dare you cause this tragic moment for us.

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★ 4

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★ 5

Friendly staff, very efficient and accurate.

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★ 4

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★ 5

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★ 3

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★ 4

It's a subway, , what more do you want

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★ 1

Very young inexperienced or under trained employees worst subway I've ever been to. Will drive the extra 5 miles for better experience

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★ 5

Fast and friendly service.

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★ 4

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★ 4

I like subway food but don't love it, so experience may vary depending on preference. It's always a little on the slow side, the crew is rarely excited or show any sort of personality (which isn't really a focal point, I guess, but is important for me). They aren't always very accommodating. I had a coupon to buy any sub with a medium drink and get the second for 99 cents. I got two footlongs with double meat, double cheese. When I went to pay they said I would have to pay the extra charge for double meat and cheese and insisted this was on the coupon but it wasn't. I had to debate a bit with them before they gave me the deal on the coupon. I'm pretty sure this would happen again so I won't order similarly so that I can avoid unnecessary frustration

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★ 5

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★ 4

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★ 5

Our server (Miley) was very nice, great attitude, quick with the order and very courteous! Great atmosphere and very clean!

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★ 5

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★ 4

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★ 5

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★ 3

Good food. Staff seemed very stressed and did here that they were short staffed.

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★ 5

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★ 5

So glad they have a drive thru window

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★ 5

Fast and tasty

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★ 4

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★ 4

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★ 5

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★ 3

Sandwich wasn't evenly made but still was good overall

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★ 4

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★ 5

Friendly and fast

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★ 4

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★ 1

Terrible service! Went there to get subs to go and none of them had correct toppings on them and NONE of the subs had cheese(which I specifically requested) and they were so slow it was unbelievable! Not going back!

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