★ 5

I had a very good experience at this location. It was my first time here. Everything was clean and the staff was very attentive and the food was fresh. I usually don’t frequent Subway in general because I usually encounter someone with a bad attitude but here they were very attentive and kind. I would definitely come back to this location.

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★ 4

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★ 5

Staff is wonderful

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★ 5

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★ 5

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★ 5

They accidentally handed out the wrong DoorDash order instead of mine. Immediately after contacting them, they responded with so much generosity and solved the issue right away. Great service and great employees.

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★ 4

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★ 5

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★ 5

Had the very best service today from the kindest employee! She was excellent at multi-tasking and in the best mood despite working all by herself. She made excellent food in such a reasonable amount of time and definitely made me want to go back!

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★ 2

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★ 5

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★ 5

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★ 5

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★ 1

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★ 4

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★ 3

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★ 5

Best cookie and meatball sandwich ever!!!!!

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★ 5

Great sub chain. I can get what I want and know what to expect.

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★ 4

TIP: If getting cold drinks, reach in the back of the cooler for the coldest.

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★ 5

My in store experience around 8pm went well enough. The staff was accommodating, but most of them were inexperienced and they didn’t have advertised items. I was looking forward to the broccoli cheddar soup, but I had to settle for the loaded potato soup because they didn’t have what I wanted. The young lady did warm my soup for me and had a great attitude about my requests. My overall experience was really dampened by my food experience. My sandwich was delicious and well made but the soup was lumpy and didn’t look like soup at all, but just potatoes. I called back to the store to see what my options were to correct this issue. The young lady listened to me but her response was under welling. She asked me “what do you want me to do about it? I asked what my options were. She said she could write my name down for a store credit. I informed her that I live states away and would probably not be returning. She said that’s all she could do because she wasn’t remaking the soup because they would have to make a whole bag and that would be a waste. I asked if I could get my money back. She said she didn’t know how to do that and informed me that there was no manager at the store to assist me. My issue was not resolved and I felt completely under valued as a customer. I just wanted what I paid for or my money back!

Edited to add 7/13/2024

My in store experience was GREAT!!! I asked for a manager to reference my previous review. Although there wasn’t one there, the team members present worked well together to make sure I had a good experience this time! I’m very impressed at the team work as well the conflict resolution skills displayed! My sandwich was DELICIOUS and I’m happy to return 😊

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★ 4

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★ 5

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★ 5

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★ 1

When I went to pick up my sandwiches, not very good to be honest, I was received by the cashier who did not seem very happy to be there or to help anyone, which usually happens in all fast food restaurants. While I was trying to get in and out as quickly as possible, it's a pity that I couldn't do it, because I could read a room, I asked for another bag to help carry my things and it took me a long time to give it to me, as if no one had spoken to him. None of these behaviors seemed out of character for a client, and the truth was upset, and I felt that I was being reasonable so I didn't fight anymore

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★ 5

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★ 5

Free Cookies on Monday! Consistency of Service and Food Quality. Jovial Staff is a Bonus- Veggie Options!

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★ 3

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★ 1

When I went into pickup my sandwiches I was greeted by the cashier who didn’t seem too pleased to be there or help anyone. While trying to get in and out as quick as possible, due to being able to read a room, I asked for another bag to help carry my things. None of these behaviours seemed out of character for a customer, and I felt I was being reasonable. However, with the two simple questions I had, I was greeted with a rude response. I understand people can have bad days, which is what I’m chalking it up to. Just very unfortunate to deal with.

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★ 5

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★ 5

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★ 5

I always love a Subway sandwich. I get the Italian BMT. Fresh bread and with the topping that I like.

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★ 1

One of the subs had raw bacon on it. Very cold bacon. Tried calling and shocker , no answer.

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★ 2

Only honored certain coupons on a recent mailer

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★ 5

Friendly staff great sandwiches.

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★ 5

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★ 5

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★ 4

Haven't been there in a while. Still good food and service.

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★ 5

Avi, Erin, Odette were Awesome!!! I came in on a Sunday morning at 10:45. I needed 7 plain footling subs, and I wanted all the toppings on the side. Avi, Erin, and Odette were professional and efficient. They never hesitated or complained once. They were so accommodating and helpful.

Thank you,
Jacquie Sedmak

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★ 3

Masomenos

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★ 5

Clean facility, friendly and efficient staff. This is a regular lunch on the go stop for our family.

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★ 5

Great place for a healthy lunch. I enjoy coming back whenever I can.

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★ 3

They've gotten very expensive over the years

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★ 4

Good subs

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★ 5

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★ 1

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★ 5

Yummy

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★ 4

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★ 5

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★ 5

The food was the best even better than subway

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★ 4

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★ 5

Great place for a lunch meal. Staff is polite and can make REALLY good subs👍🏻

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★ 4

A young man named Connor served us and was such a gentleman. He was very kind and laughed at our jokes, he made us feel welcome. Definitely coming back!

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★ 5

My friend and I walked into Subway and when we got here, a worker named "Connor" served us and was a gentlemen. He served our food quickly and it was delicious!

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★ 5

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★ 5

Si me gusta!

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★ 5

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★ 5

Excelente servicio

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★ 4

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★ 5

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★ 1

I went to grab food and checked to see what time it closes online, which said it closes at 9:30. Then I walked to get my food and they were closed earlier than what the website said.

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★ 3

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★ 5

Delicious food and employees are very kind.

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★ 5

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★ 5

Good food, clean , nice employees

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★ 5

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★ 4

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★ 4

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★ 5

Food is ok but the girls they bring in is worth it.

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★ 5

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★ 5

Excellent service.

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★ 5

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★ 5

Subway was great

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★ 5

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★ 5

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★ 4

Very courteous people that work there. One of the BEST Subway's I have ever been at.....

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★ 4

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★ 3

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★ 1

This place has a "we back the badge" sticker on their door.

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★ 4

Workers were quick and really nice!

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★ 4

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★ 4

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★ 2

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★ 5

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★ 5

Great steak and egg sandwich I got and my daughter a tuna kids one. Always great deals and teaste great !! Deffenlty be back for the great customer service as well. Very polite

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★ 5

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★ 3

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★ 2

The food is excellent but during a time like these (pandemic of 2019/2020) the three workers I seen were not wearing any masks, which every employee in the world should be doing so as a common cutesy for the human race as a whole.

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★ 4

Good service and food!

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★ 3

Good

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★ 5

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★ 5

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★ 4

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★ 5

Great subs at a great price yo. And DONT WORRY I HAD SUBWAY FOR LUNCH

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★ 1

Processed food yuck

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★ 3

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★ 5

Great food and great staff! Always fast service.

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

Good

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★ 5

I love Subway I think it's the best fast food place ever!!!

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★ 5

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★ 3

1.werent very good about spreading product. Clumped a few pieces on top of eachother and just put it on top VS separating and spreading along sandwich. 2. Didn't wear gloves when switching out product on line. 3. Didn't wash hands before putting on gloves. I know this sounds picky but I work in health care and got some pretty crazy stories about where people stick their hands. Other than that just like going to any other subway.

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★ 5

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★ 4

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★ 4

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★ 5

Sub was delicious , and very filling!!!

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★ 4

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★ 5

Made right.

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★ 4

Always yummy!!

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★ 1

workers weren’t nice. the food was eh

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

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★ 4

Great people super friendly.

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★ 2

I give it 2 stars because everyone is on task very respectful and gets the orders right besides the Latina girl who continues to make you repeat yourself chooses customer that she wants out of disrespect all because she obviously can’t here I suggest for this girl to get a hearing aid or take English classes at the university because it’s getting old tbh other than that they do a very good job unlike 75% of these Places 😊👍💯

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Always fresh and fairly quick! Employees at this location are helpful and easy to work with.

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★ 5

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★ 5

Great subs and prices

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★ 3

I felt extremely rushed for him to completely mess my sandwhiches up ... I just paid for the very confused sandwhiches..was going to purchase soup and cookies decided not to.. Will be going to another location

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★ 4

Fast and good

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★ 4

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★ 1

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★ 5

Quick, friendly service with a smile! Love when I can stop at this location.

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★ 3

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★ 4

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★ 4

Fresh food fast service nice people

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★ 2

Service was prompt it was clean I've had better Mexican food though

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★ 4

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★ 4

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★ 3

Okay

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★ 1

They are not fair to all customers

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★ 5

What's not to like about subway?

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★ 5

My sammich was gr8

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★ 4

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★ 5

A well ran subway. Average floorspace compared to my personal experience. And they always do well by Whitewater Wrestling.

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★ 5

The sandwiches are quickly made to your order and liking. Sandwich Artist are careful in making your Sub. Restaurant and rest rooms are clean. On Mondays they will even give you a free cookie with your meal!

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★ 5

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★ 5

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★ 4

Made to order

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★ 1

Very disappointed: stale/yesterdays bread, chicken was not fully heated, bbq sauce put on extremely sloppy.
As a opener for a Subway in the new berlin area I was extremely disappointed with this joint. I ordered a little after 11am. By this time there should be fresh bread available! As an opener your first job is usually to prep bread, and make sure it's rising, so that you can put it in the oven about an hour later, and it will be ready for lunch service. The bread I got was dark brown and hard. Clearly from the day before. This ruined the sandwich. Also not to mention the worker did not fully cook my chicken. I somewhat understand as the ovens are hard to use sometimes, but still unacceptable. Do yourself a favor and head down the street to Jersey Mike's to get a good sub. Never had a problem there, and great service. Not going back to this joint again. Hopefully they get secret shopped soon so a district manager can hear about this and fix this place up.

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★ 5

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★ 4

Good and constant it is a subway

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★ 1

My fiance ordered off the website and it told him that the site was down for maintenance but it charged him anyway. You are usually open until 10:30 yet when he went to go see if you were open, you were in fact closed at 8:00 pm.

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★ 1

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★ 2

Could have been the person working at the time, but they were super skimpy with the veggies.

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★ 4

It's pretty good, but sometimes you need to be clear about what you want

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★ 5

Awesome

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★ 3

I ended up leaving Whitewater, WI, with a very good impression of this Subway. Customer service for me was very, very great especially when I became a regular and got to know the staff and develop rapports with them. One of the staff even complimented my hair which I thought was uber polite and I gave her compliment of something I thought was unique about her. I tend to be one of those customers that is very polite and understanding with business individuals because I can understand things get busy and they can be having a bad day because of some other rotten customer. All this said, when I didn't know them as well, some of the attitudes of the staff could be quite snappy and irritable. Also, I once realized they'd put something I didn't want on my sandwich when I got home. I chalked this up to my own fault since they make the food right in front of you and I should have noticed. However, I called them up just to see if they'd be willing to make the switch. Over the phone, a staff member cheerfully told me she'd be willing to replace the order for me if tripped back up to the restaurant and said to just come right back in. When I got their, this employee's boss walked in and said that I couldn't do that and this staff just apologized and I had to go back home. If anything, they could have replaced the sandwich for the trip I had to make back given they told me they could switch it out. Wasn't too pleased about that but overall, I left with a good attitude. Loved all my subs I got there. If you want the best service, try to be a regular and get to know them.

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★ 4

The people here are very friendly. However, I don't think its sanitary that they use the same knife for every sub without even wiping it off. Their veggie a are not replaced regularly enough so the tomatoes are mushy and the spinach is soft and looks like its going bad.

Source: Google