★ 4

So what can I say it's subway it's always frozen never fresh. The workers was fast and friendly.. Not worth it unless you have a coupon. It was clean

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★ 5

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★ 3

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★ 4

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★ 1

They didn't fill the order properly. I had to order my own food in the drive-thru on a screen and nobody asked if maybe we needed some help or something. They should at least acknowledge you when you pull up. You can't even see the workers from the drive-thru window so you don't even know if anybody's in there.

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★ 1

Showed up at 8:02 and other leaving customers told us we could still order through the drive thru, after being rushed through and the drive home we realize the sauces on the sandwiches are literally seeping through the paper. (Both supposed to be regular amount) onions on both sandwiches which we never ordered, asked for extra jalapeños, instead got an ungodly amount of pickles and a couple jalapeños. Just had to make a review before trying to enjoy my room temp soggy subway sandwich. 🙃

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★ 1

Hair Bobby pin in sandwich. No management available to talk to. Rude employees. Absolutely disgusting

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★ 1

I never received my applesauce, cheese dip, mayo, or extra meat. Paid 40$ for my family to eat and everyone’s meal was messed up.

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★ 1

Asked for my subs to be toasted and they lied and said it was, when indeed it wasn’t.

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★ 5

The staff is awesome, and I always find someone to talk to because people in Rapids are so friendly.

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★ 1

Waste of money. Bread was as hard as a brick even after being toasted. Ill never eat here again.

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★ 2

Iv order from there few time and theres always something wrong with my oder i called for frist time to day cuz they put jalapeños peppers on my sub and im allergie to them and i got hung up on and no attempt to fix it my sub was xtera cheese and meat with pickles i got this and i do cut mine up in to smaller bit sizes so not i did not eat ot all either

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★ 5

Ate here once with my Daughter and LOVED it. Good food and great new place. Will gladly stop in again!

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★ 1

Says they’re open until 9pm. I showed up at 8:40pm, 01/29/25, to dots locked, everything being cleaned and put away for the evening…. And, naturally, the OPEN sign still on and shining bright.

I’ll assume they’ve got idiots running the place. It IS Rapids after all. Lol

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★ 2

Clean but staff seems less than thrilled to be working. Usually complaining or, at some points, throwing empty bottles behind them. Last few times the sandwiches have either had no sauce or have been drowned in sauce, online order btw. Will start ordering at a different location.

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★ 1

Seems Management doesn't have any idea how to talk to employees or customers. If I were to deal either of the above I would have neither. Food was ok and what I would have expected "ish" from this store. I normally avoid it from past experience. Gave it another chance. NEVER AGAIN unless franchise changes.

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★ 5

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★ 4

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★ 1

Don't know there bread types.
There lettuce turning brown. I told them didn't bother to get new stuff. Will not go back. The staff i guess ok.

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★ 5

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★ 5

Dillon was very helpful and nice. I couldn't have asked for better service. I have dealt with him twice and he's been nothing but considerate and accommodating. He's a keeper. Thankyou from chelsea. A raise maybe!

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★ 3

Fine for a subway, very average and not much to say.

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★ 1

Terrible wait times since the online ordering has started. The workers are more worried about getting those orders out the door vs the people standing in their lobby 8 deep. Second time attempting to go in and get food but got frustrated after standing in line for way too long when they just keep grabbing online order after online order.

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★ 5

All personnel were friendly and helpful...we enjoyed our experience.

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★ 2

They treat the walkins as if they aren't even there.

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★ 1

Had to decide to have a take out because not one table was clean, floor was filthy. Absolutely gross

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★ 5

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★ 1

I wish they would stop making the dang cookies so burnt. Make them soft, no need to overbake it sheesh.

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★ 5

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★ 2

when i entered and ordered my food. the worker stared at me and said "IDK" (The letters, not the whole phrase) and walked away with a strange cone on their head as if they were some sort of prankster. service from this employee was horrible. The food is good.

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★ 1

I came her for dinner tonight and literally waited 40 minutes before they even took my order!! The young girl was very rude and making the sandwiches very aggressively. She kept throwing the meat on and acting angry because it was busy. Need more staff.

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★ 5

I used the drive thru to get my steak and cheese sub. The sub came a uickly, just as I ordered. I had a coupon, which you can't enter into the screen for ordering. When I presented it with my payment, the gal cheerfully took it, and was very good about it.

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★ 1

Worst ever. Could order an Italian sub at drive thru. She told me to use the screen to select the sub. Didn't even have Italian sub on the menu. Only really went for chirros for my elder parents. That's all I ordered. 15 mins later...it was like rubber. O M G, won't be going back there.

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★ 5

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★ 1

Do not bother ordering online. I added bacon to sub, paid for it, did not receive bacon. This happens literally all the time. They have no problem taking money for add-ons but getting them actually on the sandwich seems to be an issue.

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★ 4

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★ 5

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★ 1

We did our order on the app. Waited in line drive thru for 10 plus mins. Which was understandable as it was busy with one car in front of us and one behind. Nothing was said to us when our food was handed to us. I get home and on our receipt it states no avacodo today which we got the Mexicali sub. The whole point of it is the avacodo in my opinion. When calling in, I ask for a manager the girl who answer stated that is was a manager call. The phone was taken by someone who did not state their name. I had ask, which was Danielle. When asking if she was a manager she laughed and said not technically. So I stated that that when getting our food we were not told that it was missing one of the key ingredients and did not know till we were home. I said it would have been nice to know as that sub was purchase due to that specific ingredient. All I got was yeah well we’re busy right now. Danielle attitude is not right to even be representing as some as a manager. Unprofessional and just rude.

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★ 5

Very efficient and friendly

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★ 1

kid left stranded with mothers phone, was here her whole shift. Precil doesn't even come with cheese it comes with honey mustard.

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★ 5

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★ 5

Always a good experience here

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★ 5

The only subway to go to in rapids! Always friendly. And have never gotten a messed up order. All the other subways there are people yelling behind the window! Crazy and actually frightening!! Love this location and stop very often!

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★ 4

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★ 1

It took me 30 minutes to get my food when there was only 1 person here and 3 worker there was a worker who asked me several times the same question and she dosent know how to talk to people and the worker was swearing

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★ 4

Got home and had the wrong order. Went back and it turned out just the receipt was wrong, but not the order. It was very frustrating.

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★ 1

I don’t know who Jamie thinks she is. But she needs to learn how to talk to customers. Disgusting person with a disgusting attitude. Lucky we didn’t call the cops for the way she attacks people.

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★ 5

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★ 5

Always fresh always great service!

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★ 5

Manager is the best!

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★ 5

Love subway subs when I get coupons it even nicer 😋

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★ 5

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★ 3

Why can't I get a tuna wrap coupon??

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★ 3

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★ 2

No hand sanitizer. Got the order wrong, TWICE. Dirty tables. Hard workers though.

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★ 5

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★ 5

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★ 5

FRESH and healthy

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★ 2

Sandwiches are generally hastily thrown together with very little attention quality or sometimes even accuracy. Staff has a tendency to be incredibly rude, often failing to uphold basic etiquette. If you're looking for a quick bite to eat, this place is fine. If you're looking for a good meal, search elsewhere.

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★ 1

Horrible place to eat at, horrible customer service, bad at making sandwiches. It’s not that hard to put together a subway sandwich man. They put way to much sauce and didn’t even ask what kind of meat we wanted. If you are antisocial and can’t even greet your customers then you shouldn’t be working at a restaurant like this.

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★ 5

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★ 5

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★ 5

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★ 4

It’s your average Subway!

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★ 3

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★ 5

Ate a sub with a friend. In side.

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★ 5

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★ 1

Business says open, sign says open, both doors locked with workers inside. If only drive thru, no signs on doors acknowledging. Wont be back here, 3rd poor visit here

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★ 4

Good food. But place was dirty

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★ 5

Delightful and delicious 😋🤤.

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★ 5

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★ 5

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★ 1

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★ 5

I placed an order online for pick up and then called to verify the 'Special Instructions' were read and understood regarding food allergy precautions. I spoke with Jordan, and she was wonderful. Not only did she verify that she read the note regarding special instructions, but she showed understanding of what standard precautions needed to be made by telling me what necessary steps would be done, without me asking, to keep my daughter safe. This is a BIG DEAL for food allergy parents. People need to be more like Jordan. She deserves a gold star (5+ of them, actually), and a raise. Thank you, Jordan! I appreciate you!

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★ 1

Never ever go to this particular "branch" of this restaurant. They mess up online orders every single time. They refuse to take responsibility for their mistakes and try and pass the buck for it with excuses. They can not follow even a simple instruction such as NO MAYO. Absolutely UNACCEPTABLE

Go to one of the other branches of this restaurant in town.

AVOID the Expressway location at all costs.

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★ 5

Excellent service and gorgeous workers wow

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★ 5

This is literally the place I eat the most at and it's so amazing. Everyone is really nice and awesome!!!! I really like it here.

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★ 5

This was a fire place like I’m sayin like no cap the workers were all nice especially the night ones and were great at making subs 💯

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★ 1

8:10pm and the doors locked and employees inside laughing about it.

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★ 4

Good salad

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★ 1

I will never go to Subway again. I ordered a veggie delight and did not order sauce due to being on Dialysis. We'll the worker smothered it in miracle whip therefore I could not eat my supper after sitting 4 hrs through Dialysis Treatment.... Plus I am forced to give at least one star to be able to submit the comments. I wouldn't give any star's....

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★ 1

Found a dead fly in my sandwich!

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★ 1

Pictures don't lie. Bread was soaked through with sauce and it was inedible and gross. Just total slop.

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★ 5

Subway is an awesome meal when you want subs excellent service

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★ 1

Can't read a order and complete a sandwich that is asked for incompetent and lazy workers

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★ 2

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★ 5

Subway never disappoints

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★ 4

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★ 1

Went through the drive through ordered a simple. Steak and cheese footlong. It was absolutely mangled when I received it. Smashed and flattened out. Cookies I ordered were old and stale . Ended up throwing away my whole order. Will never stop there again. Waste of 15 dollars.

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★ 4

Decent enough. The thing about Subway is that although it costs more than you would if you made it yourself, it's great in an emergency, and the prices aren't so high that you feel you've really let yourself down by paying someone else to make you a sandwich.

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★ 4

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★ 5

Great service very friendly workers Megan and Tyler, everything was fresh and made perfect. I will definitely be back.

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★ 5

It's perfect

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★ 4

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★ 1

Ordered on their website, when I arrived at the store employee stated they had not received the order but my card was charged

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★ 4

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★ 1

Found Fruit flies in our drinks, when I showed the worker she told us that we could contact her manager but that they have known for quite a while that they have a bug problem, fruit flies being one of them.

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★ 5

Good food

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★ 5

Wow! What nice service! I never expect blow your Sox off service at what's considered a "fast food joint". Way to make your patrons feel welcome 👍. Very much worth making it a regular stop when passing through ☺️

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★ 3

Skimpy on meat and fixens

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★ 1

Did not buy here went to subway inside Walmart on 8th street 2x excellant service and food will return to that one

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★ 5

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★ 2

Expensive 2 foot longs and a wrap 30 plus dollars

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★ 1

Forgot our onions, asked Checkers to spot us some they were happy to and they were even as chopped as I was. This subway is on the decline and has been. Won’t be returning because I’m tired of debating calling a manager. But I’m not a complainer. Who would put a tomato like this on their sandwich? Unacceptable.

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★ 5

This is the Subway in town that I love going to. No matter who is working, they are always polite. The food always tastes fresh. I won’t go anywhere else but this location. Thanks staff!

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★ 5

Coupons could be redeemed here.Vegetables fresh.All very good bread and meat!

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★ 4

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★ 5

There was a really nice girl that made my sub today, I got it for work so I asked for the bacon on the side and she was so nice about it and wrapped it up all neat. I didn’t get her name but she was SO nice and had pink and blonde hair. It was the best service I’ve ever had at this subway! She was so friendly and professional, I’ll be back again because of her. She is awesome! Thanks again!

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★ 5

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★ 4

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★ 5

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★ 4

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★ 4

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★ 3

I mean, it's Subway......is what it is.

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★ 3

This is healthy fast food. That's about it. Love their cookies.

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★ 4

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★ 4

They are always fast!

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★ 5

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★ 5

Really good food

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★ 3

There good every now an then

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★ 5

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★ 5

Best subway in town.

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★ 5

As always, great subs.

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★ 3

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★ 5

Sometimes come here for a very late dinner/homework on their wifi.... the night workers are nice and the lemonade is nicer! 😃

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★ 3

It's alright....Sometimes they don't know the different between heated or toasted. 🤷‍♀️😂

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★ 4

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★ 5

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★ 5

Service was friendly and sub was great also got a free cookie to top off the expierience!

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★ 5

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★ 1

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★ 3

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★ 4

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★ 5

On of the best in the country😘😘😘

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★ 5

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★ 1

The young girl there would not put the toppings on the side so my husband could eat his food after work, to keep it from being soggy. But just the week before the very same restaurant did just that for me. We won't go back to this shop, but props to the one in Wisconsin Rapids Walmart, who Always gives the customers what they want and need!

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★ 5

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★ 3

This Subway is fine, I just can't give Subway more than three stars. It's Subway.

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★ 5

The sales associate that made our ssndwiches was very good at her job and friendly

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★ 5

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★ 5

Good

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★ 5

Very nice atmosphere, friendly employees, and fresh food everyday.

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★ 3

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★ 4

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★ 3

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★ 3

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★ 4

Good food. Reasonable price. Fast drive thru. Easy access from the expressway.

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★ 5

Always good

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

Very sick after eating here

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★ 4

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★ 5

Always tasty

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★ 4

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★ 5

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★ 5

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★ 2

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★ 5

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★ 5

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★ 1

Was absolutely the worst put together sandwich I’ve ever gotten out of subway granted it was busy but there’s no reason to just grab the sandwich and slam it closed and none of the sauce or veggies even ended up in the sandwich

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★ 5

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★ 1

Your bread is stale!

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★ 4

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★ 5

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★ 4

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★ 5

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★ 1

Asked to reverse an order I made on the APP by accident, and it turned into a two day process🙄How do a manager not know how to refund money??? I had to go to the store to get measly money back🤦🏾‍♀️The lady said "It's only $1.68!" I don't care if it was a penny👌🏾then she reaked like dirty clothes. It took for a customer to come in for her to give me my money back😒when she gave me my money, she might as well had threw it at me since she dropped it. STOP HIRING DRUG ADDICTS and hire professionals!

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★ 1

Rude. Unprofessional.

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★ 5

Healthy

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★ 5

Always great! Good food, lovely service, great prices!

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★ 3

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★ 5

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★ 5

Love them

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★ 5

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★ 2

WOW. Went through the drive through (just came off a 16hr shift, I'm tired) to order subs 5 subs. Apparently I broke the Subway girl since she felt the urge to loudly complain about a person ordering such a large amount of subs at the drive up. Don't worry I informed her that her head piece was still on and that I am truly sorry for bothering her. #driveacrosstownnexttime

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★ 5

Eat fresh!

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★ 4

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★ 4

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★ 5

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★ 4

Love the food

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★ 5

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★ 4

Typical Sub Way restaurant

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★ 2

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★ 5

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★ 4

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★ 5

Greatest subs and best service

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★ 5

Got what I needed efficiently.

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★ 4

Nice Subway. Clean with good food.

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★ 5

My favorite place to eat.

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★ 5

Mgr Penny came to the rescue when the Aquinas Dance Team's bus broke down! She was friendly, kind & accommodating! Thanks, Penny, for your great customer service & servant leadership!

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★ 4

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★ 4

They correctly made my order. I can't ask for more than that.

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★ 5

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★ 3

Subway is as it is expected to be, alright.

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★ 5

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★ 4

Nice veggie options!

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★ 5

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★ 5

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