★ 5

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★ 1

Went through the drive through today (10/10) and the lady had an attitude when we asked for special options on the meal, still did not get the order correct and gave us a nasty look when we went up to window, very disappointed in the service provided

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★ 2

Update: No breakfast. Breakfast is the best too.

Delicious! So happy it was finally open! Friendly employees!

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★ 1

There only good food was the breakfast but they stopped serving that, other than that, the wait is long for fast food and their wrapping skills are horrible, food basically falls apart.

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★ 1

Told them NO SOUR CREAM...and every taco had sour cream...second time they screwed up an order for me

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★ 5

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★ 4

Food was quick

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★ 5

This is by far the best Taco Bell I have ever been to. Food is always hot and fresh. The staff is friendly and always smiling. The space is the cleanest I've ever seen for a Taco Bell

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★ 5

Haven't visited Taco Bell in years. Great location, clean facility and good food.

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★ 5

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★ 4

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★ 5

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★ 1

Normally, this place has good quality compared to other Taco Bells in the area. The kids working there are pretty friendly. But today, I got some grumpy middle-aged man in a manager's uniform. Guy was a total jerk. I feel bad for the young people working there. Not first time I have seen this guy act this way. The last time I was there, he was screaming and cussing at some poor high school kid. Honestly, I would not allow my teens to work for this guy. Someone needs to send social services into this restaurant and find out about him verbally abusing his underage employees. From now on ill stick to the other Taco Bells in the area

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★ 5

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★ 1

This has to be literally the worst taco bell in the nation. Has zero compassion for quality of food. Employees are rude and ntitled. Don't order or come here unless absolutely nessasary for some crazy taco bell craving.

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★ 3

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★ 1

With no one in the store took over 40 minutes to get two tacos and 3 fries that were cold. Guy working was very rude and was eating instead of making food or helping at the front desk. Also was yelling at other customers when they complained about time.

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★ 3

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★ 5

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★ 1

Back end always filty with stuff all over the floor and the lobby is never clean. When you stand at the counter to get your cup they forget they just keep doing whatever in the back and avoid the counter.

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★ 5

Love my visits here!

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★ 1

Ordered 8 items on line, received an email that my order was ready. Went to pick-up and the 5 employees had no idea what I was talking about. FINALLY got my order after a 13 minute wait and 1/2 of it was wrong.

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★ 2

Never a full order..always forgeting something...and never on time...

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★ 5

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★ 5

Always excellent service and friendly staff!! Thanks guys you do a great job!!

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★ 5

Nice people good manager

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★ 1

14 year old boy pointed at the board and said, “Can I get that 10 piece chicken thing and the fries?” The picture and sign read “10 piece crispy chicken nugget combo” to include “2 sauce, large drink, regular fries for $8.99”. We were charged for each individual item to include a large fry and medium drink costing $4.07 more. The girl we initially spoke with said, “did you specifically say the word combo? Because if you didn’t, ‘he’ would charge you individually”. “He” being the general manger we were told. He gave us a hard time getting refunded because as the general manager kept saying, “he didn’t specify combo”. Come, on guy? Do you get a bonus based on sales? So you’re going to over charge people and not even smile while you monetarily rape your customers?? Have some couth. Be better.

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★ 2

Went to the drive up, not sure if the guy at the window was having a bad day, or what, but he wouldn't let me look through the menu, talked to me rudely, and my husband was on the phone and heard the exchange. Someone serving customers should treat us like he did. Like I said, maybe he was having a bad day, but if he treated everyone like he did me, maybe that's why it's never busy when I get there.

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★ 4

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★ 5

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★ 1

You guys have earned this review after many visits. I'm a regular and have worked for the company many time. It's pathetic and unprofessional to be mad and complain about a customers order and it's not even big. It don't matter that you have 2 people. Your job is to serve food and handle food safety. I can't express how wrong it is to complain to a customer. It give a horrible image for the company and I'm sure your area coach Brad will not be in support of this. I really hope I have a different experience next time or I'll take the complain further up the chain. Lean manners and customer service. Wining over food for 3 people is beyond pathetic.

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★ 5

great music, great food and fast service even with a steady drive thru

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★ 5

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★ 3

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★ 5

Love the breakfast menu! Very friendly service. Always clean and quick.

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★ 5

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★ 2

Food wasn't even warm let alone hot! What's so hard about heating up the beans and meat? Chips falling out of bag on to tray that should have had a paper covering it.

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★ 5

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★ 5

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★ 5

Delicious

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★ 2

Customer service could use some training. Older gentleman working acknowledged us. The gal working didnt say anything even after i said Thank you!
Food was good.

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★ 5

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★ 5

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★ 5

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★ 1

Went last night got the number one first taco was great second tasted weird didn't eat the third then got sick later that night. Food poisoning. Won't be back

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★ 1

Food was great. The attitude of the guy who brought out the order was not. It is never okay to scream or swear at a customer, and he yelled at my husband because he couldn't hear him over the loud dining room. Probably never coming back here.

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★ 1

Was told to use the kiosk when I waited to order at the counter after they finally noticed me, but I was paying with cash. I just walked out, must not want my money.

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★ 4

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★ 5

Friendliest customer service you'll find at a fast food place.

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★ 5

This is the greatest Taco Bell I’ve ever been to. The service is by far amazing and the food comes out at a orderly time. Lastly I’d like to point out the quality of the food, it excelled in every aspect.

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★ 4

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★ 1

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★ 5

Fast and efficient!

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★ 1

Definitely disappointed. After the diamond rio concert they didn't have enough people to fill orders. Absolutely ridiculous when you know it's a resort town and have over a half hr wait for food.

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★ 5

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★ 1

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★ 1

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★ 4

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★ 5

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★ 1

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★ 4

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★ 4

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★ 1

Absolute garbage. Everytime I try to go here they don't give me something I ordered or mess up something so badly it doesn't even make since. Thanks for the plastic in my taco this time.

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★ 5

Post Op starvation

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★ 5

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★ 5

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★ 5

I don't think they've got my order right once. But, it's still good and fast. Who doesn't love tbell. Blessed to have a tbell in eagle River.

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★ 5

Probably the best Taco Bell experience ever! Food was hot & not soggy and fast as well.

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★ 1

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★ 4

It's taco bell. You get what you get. Staff is always awesome!!

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★ 5

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★ 5

Fast service...great food!

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★ 1

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★ 4

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★ 5

This is one of the nicest Taco Bell I have visited

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★ 5

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★ 5

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★ 4

Good food

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★ 5

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★ 1

If I could give zero stars I would. They get your order wrong every single time, without fail. And here’s the kicker, they don’t do refunds. So not only are you out the food you wanted, but the money you paid for it too 👍🏻

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★ 4

My chili cheese roll up was great

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★ 3

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★ 5

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★ 5

Great service & Coffee was good..

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★ 3

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★ 5

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★ 5

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★ 3

I got the bean burrito and it was good, it messed with my stomach for awhile. Also the bathrooms weren’t that good, I was in there for awhile.

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★ 5

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★ 5

Love the food

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★ 5

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★ 1

Wouldn’t take our order even though there were staff working and two cars had just ordered.

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★ 1

They didn’t serve us even though it was 40 minutes before close, we went through the drive through and they just ignored us.

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★ 5

Clean and cool business with great fast food and friendly staff.

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★ 1

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★ 5

Very very clean. Restrooms were excellent. Staff super friendly.

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★ 5

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★ 3

Tried this place for the second time since it opened. One order was fine, they messed up on the other one. Hardly any meat in any of the orders, sour cream in one order that wasn't supposed to be there so out of 4 tacos/burritos, 1 was correct. Hoping it's because it's still fairly new in this area. Don't know if we want to try a third time.

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★ 5

Always a great meal

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★ 2

One of the worst taco bells. I've been here multiple times and it costs a lot but the quality doesn't match. I've had two occasions where the nachos bell grande were so salty and tasted like cinnamon. Barely edible. In general with any dish here you get mostly beans and like a tablespoon of beef. Rationing or what? The nacho fries were the final straw when the carton was not even half full for both orders. Definitely going to avoid this place until they figure out what they're doing.

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★ 5

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★ 4

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★ 4

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★ 1

I have enjoyed chicken power bowl salads at Taco Bells all over Wisconsin, however the Chicken Power Bowls served at the Eagle River, WI Taco Bell do not contain an adequate quantity of ingredients when compared to other Taco Bells. The four Eagle River salads I've purchased were skimpy, and barely filled half the bowl. For approximately $7.00, a customer should get a more generous quantity of food. How about training the employees to fill the bowls with an adequate quantity of food?

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★ 1

4 different groups of people waited over an hour for food while waiting inside while the drive through line kept getting orders and heading out.

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★ 5

The food tasted great and good customer service and fast

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★ 3

Potatoes sucked dryed out and it did not look like they were in the bag five little potatoes what a joke Toca's ok burrito good come on with the taters lol

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★ 4

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★ 4

Fast and friendly service. Order was correct and pleasingly assembled.

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★ 5

I ordered ahead on the app. The food was ready and waiting on a pickup shelf. All items were nicely wrapped. The order was fresh and accurate.

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★ 1

To long of a wait

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★ 1

The worst taco bell I've ever been to. Waited 30 minutes for a mobile order that was just a box. The beans were not cooked. They were literally flakes that fell out of tortilla. Not edible. My crunchwrap was a tortilla with a small side of beef. Hardly any toppings on any of my items. My expectations are not high, I mean I'm eating taco bell but come on guys. At least make it edible.

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★ 5

Good place for breakfast. Fast service good pricing. Clean. Plenty of parking. Good selection. A lot better than greasy macks down the street.

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★ 2

Ordered 3 crunchy tacos and 2 burritos w/drinks. That's it. Drove away after waiting 25 mins in line with three cars in front of us. At least McDonalds would come out and acknowledge a problem and give you a coupon for a free burger or coke. I was so disappointed.

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★ 5

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★ 1

I will never eat here again the worst place i have ever eaten and its only been open a couple months, I went through the drive thru and the guy didnt even let me finish ordering before cutting me off telling me i had to pay at the first window. And he crumpled the money in his hand when giving me my change. Then when i checked the bag of food he crushed my tacos i then came back in to have him remake them or i wanted a refund, he refused to make my taco and give me a refund then told me to “arrest him for giving me a broken taco” I honestly believe this was because of my race.

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★ 4

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★ 4

Eagle River forgets the sauce packets.

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★ 5

tacer bel

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★ 4

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★ 4

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★ 1

I was very disappointed. I had a chalupa and bowl. There was no meat. It was pretty much all lettuce. I will not go back.

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★ 5

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★ 1

Supposed to be open until 1am.
Placed on order online/ mobile app and took my payment. Went thru drive thru at 12am and all lights were on, including drive thru..speaker came on and stated they were closed and couldn’t help us.
We told them we had a paid for - to go and the gentleman was not very nice to us. After ignoring us for a second time, said again we are closed. They did tell us my money would be refunded but it’s the principal AND how we were treated.
Very disappointed.

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★ 5

Excellent Taco Bell! The staff are always friendly and professional, food quality is the absolute best out of any Taco Bell that I’ve been to. Been there quite a few times since they’ve opened and have always had a great experience. Breakfast is phenomenal as well!

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★ 5

Great friendly employees
Only 4 for atmosphere because tables and floor needed cleaning

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★ 5

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★ 1

I've had Mexican pizzas on 2 different dates and chips another time and they have tasted like they were made in rotten oil. I've been a TB fan for years, finally got one in town and this happens....

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★ 5

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★ 5

Haven't been to a taco bell for a while and wasn't familiar with the menu. Service crew was patient and friendly.

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★ 5

taco

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★ 5

Good place and good food!

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★ 1

You are the worst.. used your app. paid for it with my credit card. Tried to pick up my order and you say you don't have any order for me. Also you can't do anything about it. So what you are saying is you stole my $18.00. And just call the app.people.
So this is ridiculous. You want me to pay again????? What's wrong with you people. You won't make it in eagle river doing business like this.

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★ 1

They didn't get our order right, and it took over 20 minutes. There were hardly any people there when we arrived. When I complained to the manager, they remade the order but still got it wrong the second time.

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★ 3

No red sauce or salsa on the mexican pizza (bland), quesadilla very little chicken in it taco sauce help with flavor.

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★ 3

Ordered at the kiosk. Picked up the order at the counter. No drink cups. I had to ask 5 times. Some just looked at me and continued with what they were doing

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★ 5

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★ 5

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★ 1

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★ 1

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★ 3

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★ 3

Not very helpful and kinda rude

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★ 4

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★ 4

👍

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★ 1

Missed half of my orders and missing stuff on food and forgot stuff and cold

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★ 1

Missed about 10 of our orders and taste terrible with old food

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★ 5

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★ 2

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★ 4

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★ 4

The Eagle River Taco Bell is the best in the area...the food is always fresh, and the kids at the window are nice...never been inside yet....just the drive-thru...thank you for being here

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★ 5

New restaurant, recently opened. Nice fresh appearance, little traffic at this time. 👌

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★ 4

Have not eaten at Taco Bell really in over 2 years. Love some of their new menu options. But, I noticed their "regular" tacos and the sort, the meat portion has really shrunk. Ia sure it is part of managing prices with today's cost of supplies, utilities, staff costs, etc. But might want to look at the "extra meat" option when you buy. I think our regular tacos were lucky to have literally a teaspoon of meat per.

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★ 2

Usually always messes something up

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★ 1

Cold tacos and there was no wait at the drive thru. So they making tacos with cold taco meat and also I got sick from it.

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★ 1

They got two out of three orders wrong and I’m pretty sure they were aware of it because the cook cussed. We were the only customers there and instead of asking me if we wanted to wait to have it corrected they just passed it off. We didn’t realize until we were down the road that we got the wrong stuff. It would have been so simple to correct the mistake before we left. I even asked if there was something I should be concerned about when the cashier told me that the cook had cussed. Very disappointing.

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★ 5

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★ 5

Thank you for bringing a taco bell to Eagle River. The food was delicious and the staff was friendly.

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★ 1

Always a problem of some kind. I’ve come here a LOT since it’s opened up too. Either food is incorrect or just straight up sloppy. You’ll easily be waiting 5-10 minutes just to move ONE car forward in the drive thru…. Which is pretty problematic when you’re parked in a space in the parking lot, because the line is backed up right where you need to get out. And I’m positive that I’m not the only one experiencing this. I get that this place just opened, but even all of this is well beyond “new guy” status….. Management simply isn’t running a tight ship and it really shows.

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★ 2

I normally love taco bell but the service and food at this new location left a LOT to be desired. Having been open a bit over a month by the time of my visit, this location had been almost consistently busy to the point I continued to skip visiting. On this day, the location wasn't so busy so I stopped in with my fiancé. We placed our dine in order using the kiosk got our drink cups, and sat down to wait for our food... there were three other customers eating already and a few that came in after us.
And we waited...
Those after us seemed to get their orders quite quickly.
And we waited...
Finally, just as I was getting ready to ask about our order, I saw a worker had placed an order in the "to go" pick up area. So I looked out of curiosity and it had my name on it.
Since it had just been placed there, I thought maybe it was a simple mistake and just went ahead and grabbed it.
The taco and chalupa in my fiance's box were broken and all the food was cold or barely warm at best. As if the food had been ready for quite some time and simply sat to the side and forgotten about before being packaged and placed in the to go area.
I am sure I will give this location another try in the future and may update my review if it improves, but for now, until the staff has a chance to improve, I will be giving this location a pass.

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★ 1

I was missing a burrito and we got a Doritos taco that we didn’t order and chips

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★ 5

I've been here way too much since they opened and I can say for sure that the quality of food is pretty good. I did have one issue where I received the wrong item in the drive-thru and when I went back they corrected it(luckily I live close). Despite the one problem I just mentioned they have been super accurate with my orders.

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★ 3

No Napkins! Went thru the drive thru on my way home. Started to eat and no napkins! Really??

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★ 1

Well, on a whim at the last minute, I decided to try the new Taco Bell in Eagle River. I use the app to place my order. The email I received said that the order would be ready two hours before I placed it and when I got there It wasn’t ready and when they handed me the bag it seemed very light and I double checked to ask if everything was in there and they said yes and it turned out two of the four items were missing and there’s no phone number available to call them.

So I’m not off to a good start sad that there’s no phone number

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★ 2

Mexican pizza all beans spread on pizza. No meat. Very disappointed.

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★ 1

Just went through the drive through and I’m very upset they messed my whole order up and my order is missing food and I have the receipt to prove it as well I have been trying to fined a way to contact them and there is no number that I can fined I’m very upset I was missing food I paid for.

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★ 5

We ordered on the app, every taco etc, was a custom order and for once in my life 🙃 everything was correct. Great job !! I hope it's always like this. Thanks

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★ 5

Fast and friendly service! I think this place will do just fine in our town.

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★ 5

Great job with opening weekend being Cranberry Fest weekend! It takes a lot to open a new store during this busy time!

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★ 5

Place was great. Food came out quick and hot. Very friendly people. It was busy they handled the rush with ease. I be back for sure. Keep up the great work

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★ 5

Best Mexican food in town

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