★ 5

The app was easy to use. My order was properly prepared and served quickly by friendly staff.

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★ 1

Genuinely do not remember the last time i got what i actually ordered from this place, door dash, uber eats, drive through, doesn’t matter. It’s like they do it on purpose, i cannot fathom how they can consistently give me absolutely nothing i ordered. On top of that, the burritos are always so poorly jumbled together. It looks like whoever made them started tossing random things in and called it good when they couldn’t decipher what they’re actually looking at, then wrapped it with their hands balled into a fist while blindfolded. This place needs to be added to the wonders of the world’s list because it’s a miracle that they’re still open.

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★ 5

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★ 1

Lazy workers who put their needs before customers, for example, came in to place order and the manager walks out to smoke while other employees are twiddling their thumbs saying “we can’t take orders right now our manager is gone”. Why work there if you can’t even make the food? Along with taking 20 plus minutes to make one taco, many items missing from orders. Also employees literally locking a customer in the lobby with their hands full of food as they were walking out.. not impressed. Just overall horrible service and horrible food.

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★ 1

This is the slowest taco bell imaginable. You'd probably save time driving across town to a different one. There's always only like one employee who looks like they're ready to off their own eye lids

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★ 1

Horrible smell
Very slow

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★ 5

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★ 1

Disgusting the taco shells were all wet and just falling apart. Will never go there again

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★ 5

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★ 5

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★ 2

Sometimes they take your order here, sometimes they won’t. I was in the drive thru line with an online order for 15 minutes with only me and one other car. I went inside where maybe 5 customers were. The employees still wouldn’t take my order for another 15 minutes. I cancelled my order and I was one of three people to walk out.

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★ 4

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★ 1

had to wait an obnoxious amount of time because they only had one employee working. just to realize when i got home my order was not only wrong. EVERYTHING was sopping wet and cold. tried calling but NOPE! they've got their phone turned off. TERRIBLE service TERRIBLE food. still no refund and no one from taco bell has emailed/called me back.

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★ 1

Staff is friendly, and thats about it.

They don't have breakfast salsa,
They don't have all the menu items nationally advertised.
They charge more at ec locations than other locations.
Steak items and chipotle items all missing from menu.
1/5 due to terrible franchise owners.

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★ 3

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★ 1

Employees need to learn customer service skills at this location.

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★ 1

Ok I understand that places has bad days but come on. the first time I went it was made wrong so I came back and they remade it. after checking for the second time they made it wrong again and on top of missing several items as the only things I received was a soft shell and my drink what a joke!!!!!!! As well as the food being iced cold it was like it’s been in the fridge before they gave it to me. I didn’t even bother going in for the third time as it whold more than likely be messed up again. this is NOT ACCEPTABLE you guys should really get some better staff or do something.

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★ 1

I ordered the Cantina Chicken Quesadilla in lobby. After I paid, she told us it will take 30 mins coz they have lot of orders. So we told them we be back. After we came back to get my food. Miranda told us their out. So She offered a regular chicken. The reason I ordered Cantina coz I want try it not the regular one. They should save or set aside my ordered since they know I’m coming back to get my food. Also the drive thru taking too long

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★ 1

What gives 45 mins for three tacos. Management. Should change and I used to think this was the better location, thee tacos and a chips and cheese, Management I should interview you. For why ide keep supporting your efforts, staff your mint. Every other link in Management, how? A walk in take out order took me an hour. Train better, insure leads are trained on some edicts, along with preparation/ station readiness.

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★ 3

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★ 1

Dirty. Argued that I didn't recieve a taco. Had no napkins.

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★ 1

Pulled in to get our mobile order. Everyone was outside sitting by their car talking and smoking. They saw us and the herd went back inside and started making our food. And didn’t say a word in the drive thru. Thought it would be the better one of the 3 in Eau Claire. But nope

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★ 2

gave me my drink without ice, asked if i was at family dollar and my fries are hard

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★ 1

Trash, had multiple problems with this location before. Today they just decided to not have any meat ready for 40 minutes, and didn’t make any of our 3 orders of food. Got a refund but why are you open if you ain’t serving.

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★ 1

30 min wait to use the drive through at 7:45 pm on a Wednesday.

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★ 1

Slower than molasses.... Waited in the drive-through lane for more than 30 min. and ended up driving away without ordering or any food! There is no excuse for this kind of service these days! We won't be back!

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★ 1

Line of people at the drive through not moving up a single person in over 10 minutes but the store is open?

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★ 5

Food was hot and great very friendly staff.

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★ 3

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★ 1

Totally messed up my order. Cheese on everything.

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★ 5

I mean it's Tbell! Always good!

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★ 4

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★ 2

I love Taco Bell. It is pretty much the only place I eat out at when I do. But this has to be the worst one I have ever been to. I won't get the crunch wrap anymore because they put nothing in it. They never put silverware in the bag either. How am I supposed to to eat cheesy fiesta potatoes or loaded fries without silverware? They wait on one person at a time in the drive thru. The picture is of what I got for $5. Why is it in cardboard? Don't know if I will go back to this Taco Bell again and I live 5 minutes away.

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★ 5

Amazing service, food was made with perfection by Isaac

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★ 1

Wow! This is a new building NEW!!! and is in horrible shape already. The bathrooms both were gross and the whole place was dirty from the entry to the filthy dining area, the kitchen had several piles of dirt and food, nothing was clean. There was no service, the food was pushed at us with no greeting or even a hello. The ladies were using unprofessional language in the back which we could clearly hear throughout the building but I could also see their point, they were severely short staffed and under supplied with the amount of people coming through. For the price we paid the quality of the food and the establishment was not there and we will not return. Hopefully this is not Taco Bell standards now. 6/10/25 2:20pm

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★ 1

I thought this would be the better Taco Bell but I was wrong again. The girl that was working the drive through was on her phone talking a personal call. I was wondering what took me 20 minutes to get to the window and found out it was that girl not doing her job. Also had to come into store to get the hot sauce I asked for in the drive through must be a difficult job for that girl. Idk who if managing that but there is a time and place to take personal calls not on the clock.

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★ 1

The girl that was taking my Oder she was very fast and very rude and handed my food with throwing it in my car

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★ 5

Great value and service

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★ 5

Great food and prices

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★ 1

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★ 3

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★ 1

Feel free to go here if you don't want all the food you order. Every time I go to this location,I never get my entire order. Before you leave, make sure to inspect your order if you go through the drive through.

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★ 5

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★ 1

Been here twice in the past week. Both times at the drive thu and they ask me to hold on before ordering. There's one car in the drive thru ahead of me. Waiting for 7 minutes the first time and waited for 5 minutes the 2nd time before leaving. Never taking my order. Service is non existent and when you fo actually get your food (prior experiences) it is crap.

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★ 5

I haven't eaten out for a long time thought about Taco Bell and my eyes were too big for my stomach LOL but it was good!! I didn't get to eat it all I took it home to eat later! 😂

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★ 5

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★ 1

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★ 5

Wonderful staff

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★ 5

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★ 4

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★ 1

The staff wouldn't even look at us, so we left.

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★ 1

Lazy, and rude workers. Got handed a Baja blast that had literally no syrup. I Mean the drink was clear white. Asked the attendant if he’d restock, and he proceeded to tell me its too hard to do. What the hell do they pay you to do then? Only reason i went was a for a simple soda.

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★ 5

We came in around 4:30pm with a large order. Everyone was very polite and everything was made perfectly. Brian is amazing at customer service. Definitely will drive across town just for this one.

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★ 5

Always good hot food

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★ 1

My son and I went here at 6pm Sunday and my total was $13 after I round it up to donate to them, I paid with $100 bill and they gave me $67 back. I didn't realize it until I was just a bit down the road and my son counted the change I had gotten back. Stating that I only got $67 back when it should have been 87 dollar's back it was at this time we turned around and went back to the store walked in and was immediately told to go wait in the lobby because they were busy. I then spoke up and said you shorted me $20 on the drive-thru and I'd like my money please. The lady that was working the drive-thru would not even look at me or my son the other two workers in back were whispering amongst themselves, all three employees especially the drive-thru worker looked extremely guilty. After almost 10 minutes of waiting for them at the service counter they came back with two $10 bills and said here sorry about that. Without even going in the till or looking into it. That tells me in my opinion that they had some shady agenda going on and I guarantee I'm not the only person that they tried to do this too or they have done this to. I will never go back to that Taco Bell again it's a shame they would do such a thing so if you eat their count your change

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★ 5

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★ 1

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★ 5

This taco bell has some amazing food. I love their cheesy double beef burritos. Overall amazing place to eat would reccomend bringing kids. I'm there all the time!

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★ 4

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★ 1

This place is absolute garbage, in 6 years I have NEVER received a correct order. Do not go here!

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★ 2

Half of the order was wrong highly disappointed even the order was repeated back to me how it was suppose to be.

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★ 1

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★ 1

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★ 4

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★ 1

I am writing this review to express the frustration I have at this specific place. For some context I walked my way to taco Bell since I didn't have a car at the time. I came at around 9:00 pm. I arrived at the restaurant and noticed the lobby was closed for the night (unsure at the time if they were still open or not, which I do hold accountable for) . I was then told by an employee that I needed to use the drive-through to place my order, despite not having a car. Following their instructions, I proceeded to the drive-through, but I was completely ignored. After waiting for some time, another customer in a car pulled up behind me. They were kind enough to help us get the intercom or mic thing to go off. This kind customer was willing to let us order through this customer’s vehicle. I ordered then I was instructed to pull up to the window. However, when I got there, I was told that I couldn’t order through the drive-through without a car, which completely contradicted the instructions I had received earlier. This experience was incredibly frustrating, as I was given misleading information multiple times and treated inconsistently. It is disappointing to be told conflicting instructions and ultimately be left without the ability to order as expected.

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★ 5

They didn't have what I ordered so they made it right, thanks guys, I appreciate it.

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★ 3

Friendly

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★ 1

I hate to leave a bad review but I didn't receive a receipt or anything to properly give feedback. Usually I order ahead but today I didn't. At the drive thru I was not asked for a code to check in with the rewards app. I figured I'd just enter them in later from my reciept. All I ordered was a grilled cheese burrito and a medium drink. When they handed me my food I was not asked if I wanted my reciept so I assumed it was in the bag. I was lucky i opened my burrito the way I did, because it was conpletley mangled and torn on two of four sides. I took one bite and realized the wasnt even any tortilla where i bit, and had half the contents fall on me in the car. No napkins in the bag. It was impossible to eat. No clue how someone could make a burrito and have it rip open that badly and just think thats fine to wrap up and give to the customer.

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★ 4

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★ 5

My favorite taco bell. Always good food. Should turn the furnace up a bit tho. I ate on my truck

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★ 2

Food and service were great.

Restaurant was literally 45 degrees fahrenheit. The staff were wearing winter coats in the kitchen and I couldn't sit down because the seats were too cold. Unacceptable. I'll be calling corporate and the state dept of labor Monday morning. If they can't help, I'll find the right regulator who can.

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★ 5

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★ 1

Save your money & go someplace else. This location has gone down hill. Food is cold or wrong. Soggy & stale tacos shells. Sad & disappointing even by taco bell standards.

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★ 1

This Taco Bell will randomly close early and the app doesn’t reflect that. So don’t order food here and expect them to be open. They also can’t refund orders from the app when this happens so you’re just screwed out of your money.

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★ 1

Spent 50$ on DoorDash just for them to randomly close for “unforeseen circumstances” never got my food or refund lmao, Stg Eveytime id get ts itd b cold asl anyway, worst location y’all gotta js close down atp bro 😂

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★ 2

Can’t take our order. Ordered on kiosk . Waited and waited. It says to pay cashier. 5 mins no food no one to help. Told me they don’t start order till they get the cash. Then y did they take several drive thrus and not make ours? Because they can’t even acknowledge anyone in the front. We were the only ones. And when I mentioned it she said get out your yelling. Of course I yelled, terrible management. Will never return! I see many terrible reviews, do better😢

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★ 3

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★ 3

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★ 4

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★ 4

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★ 1

Order 917358, understaffed, long wait. Must not have enough people to fill the food because you get half-filled tacos. Overpriced and not worth it. Taco Bell has really gone downhill.

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★ 5

Had our sweets not be put in the bag, we asked about them and they gave us a couple extra for our trouble! Best Taco Bell I've been to yet!

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★ 1

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★ 4

They seem to be short handed alot but they're trying their best.

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★ 1

Worst Taco Bell in the area hands down. Not only do you always have to wait 10+ mins at the window you also will never get the correct order. It seems as though this place try’s to mess up every order that comes through the kitchen. Don’t come here go to one of the other surrounding restaurants so you can at minimum get what you purchase.

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★ 5

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★ 5

Taco Bell is the excellence of XXX-ECUTION!!!

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★ 5

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★ 5

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★ 1

Brought my food home. Tasted like rancid grease. Went back for refund and was treated terribly. Save your money. Don't eat here!

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★ 5

When it's hot and made right, it's so good.

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★ 1

The order was missing an item. The black bean crunch wrap was 1% black beans and 70% lettuce.

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★ 4

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★ 3

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★ 1

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★ 4

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★ 5

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★ 4

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★ 5

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★ 1

Naomi...the person in charge was more worried about smoking her cigarette than coming in to help take orders or help the other staff.
When she finally did help she never washed her hands, she did put gloves on but it isn't going to help if you rub your nose and continue to make someones food.
This person has no business being in food industry what so ever. Disgusting place

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★ 1

it shouldnt take 20 minutes for an order to be made with no cars in front of us in the drive thru. food was lukewarm at best, it looked like one employee was in the whole building. had to ask multiple times for someone to even respond. multiple times, all different times of day.

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★ 4

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★ 1

Probably been close to a year since I've had a cheesy gordita crunch because every time I order one without sauce they put sauce on it.

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★ 4

Ran out of food because not country jam

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★ 3

They were slow because of being understaffed. Food was poorly made.

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★ 3

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★ 4

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★ 4

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★ 4

A huge fiasco turned into a pleasant experience because of the manager. She was easy to work with and treated us well.

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★ 3

These Taco Bells are always so cold inside. Tables are always dirty. Female employee came in from outside and let out a very loud and long belch. No professionalism in these places. Other Taco Bell in Eau Claire was even colder and playing radio music loud enough to start a rave. Tables also very dirty and no condiments at the self-serve counter. Spoiled pop all over the soda area.

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★ 5

Janel went above and beyond. She’s an absolute angel with great customer service. Will be coming back just to see her. #Janel4TheWin

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★ 1

I would give 0 stars, but that's not an option.

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★ 1

Sat at the drive through for 45 minutes and watched other cars drive out. Drove out myself and went inside instead, two people inside an older man greets us by saying “if you want food use the kiosk there’s two of us.” Back area completely destroyed. Kiosk cancelled my food order and I had to make them take my order. Older man was rude and not at all should be working in customer service. Get better employees or at least more than 2.

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★ 3

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★ 5

Stopped for the first time in many years. I tried the new chicken Cantina Taco and it was fabulous! It came with an avocado hot sauce that was so good and had great heat.
The young men working that day were super courteous and friendly. They really seemed to be enjoying their jobs.
I will be going back to this Taco Bell ASAP!!

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★ 2

Ordered food and waited in line and when I got to the window they refused to take my money and said they could not except $100s without even checking my bill. So I drove off with my car of kids and they lost out on a $40 order. With my kids being upset I called to get the corporate number from the store. They then told me that the number was in the office and they were too busy to get it for me 😳 the sad thing is this was an older gentleman. Worst customer service experience ever

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★ 4

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★ 5

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★ 4

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★ 1

Absolutely horrible. Waited in the drive thru (trapped between cars) forever. No one ever attended to anyone and we all had to bail. Do not go late at night and expect any service.

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★ 5

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★ 4

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★ 5

It's Taco Bell & I love their tacos! I just hate when I discover my shell is broken when I unwrap it.

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★ 2

Always round up at the register, but they still can't give me a napkin lol

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★ 1

My husband stopped Monday eve. 9 Carson line. He went inside, they wouldn't wait on him, said they were too busy! Inside very dirty. No more visits to this location. 😢

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★ 4

Clean very nice people at that point I'm like the one on Hastings that one's always dirty at night so people waiting on the floor I don't know what's going on at that one

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★ 4

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★ 5

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★ 1

DO NOT EAT HERE!

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★ 1

Took 30 minutes to get our food tonight. Not impressed…..

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★ 3

Three weeks ago and the following week they were out of rice. (At noon, really?) The next week the beans were missing. This week I had to eat my salad with a spoon AND they forgot the sour cream.😩 The saga of the chicken power bowl salad continues. Or maybe not. Stay tuned.

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★ 1

Used to be a pretty decent Taco Bell but has seriously gone downhill. Several times order has been wrong, sometimes missing food and not giving chicken when its an upcharge to change and often doesn't put the sauces that are supposed to come on the food. Once gave us bathroom paper towel as napkins... Staff also seems unprofessional and uncoordinated, the lady that sits in a chair at the window has yelled at us when pulling up and given odd comments making us feel uncomfortable.

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★ 4

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★ 5

Don't know the lady's name but must b southern. African American. She is awesome. Britons my day

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★ 3

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★ 1

CHIPOTLE IS BETTER

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★ 1

First off went inside and tried to order food but no on came. Saw they had the touch screen thing to order food and someone said the lobby is closed so I asked if I can order for take out and he said yes and left. So then I’m ready to order and the screen shuts off so I go to the drive throw and waited for 15 minutes til someone picked up. I got to the window and got my food. The food tasted like they sprayed chemicals on it and my taco had nothing in it. I left and no one told me thank you or have a good day. I was ready to leave and this guy screamed. They customer service here is unacceptable.

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★ 5

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★ 1

3 days in a row I have come before 2am and they are close with a huge sign saying that they are open daily till 2am. Please accommodate me in some way, this has been a horrible experience

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★ 3

We always order the chicken power bowl salad. When they get it right, it's delicious but getting it right is more the exception than the rule. Some key ingredient, essential to the salad, is always missing. My dining companion is overly concerned that she won't get a fork 😄 because that too has happened. But we just keep going back. The crow gives the dumpster five stars.

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★ 5

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★ 1

This is the third and last time here. Gave them a chance and they (owners) blew it. I've had shouting from the kitchen, messed up orders (that is bad when you have food allergies and staff argues with you about the order), ran out so that they can have a crew meeting, and now they are so very, very lazy we're shouted at from the kitchen to use the kiosk to place an order. Why? There was nobody inside and no one in the drive thru. It's the last straw for us. We will never, ever be back. Advice: Spend your money across the street at Culver's or next door at Ayby's. The food will be better and the service will definitely be better.

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★ 5

Excellent service. Always friendly and food is hot and fresh.

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★ 5

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★ 3

Place was cold . Chairs not comfortable.
Food , well it's not good quality . Only have nacho fries for a side potato which is a small portion.

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★ 3

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★ 3

Good food and service was quickly

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★ 1

Slowest Taco Bell east of the Mississippi

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★ 1

The workers are extremely rude. The lady on the intercom was old enough (50+) to know how to interact with customers correctly yet still was incredibly rude. Told us to make up our minds, belittled us when we just wanted the tacos and nothing to drink, and then the lady at the window threw the bag out of the window. The contents of the bag spilled all over the car when she threw it at us. Yet she shut the window and ignored us when we tried asking for napkins. Our order was also wrong (asked for no sour cream and there was sour cream on everything). It was the worst drive thru experience we have ever had and this was grown adults acting like children. Embarrassing for that establishment.

Update: tried to eat the food besides the sour cream problem. The shells were incredibly stale. It was sad to spend $20+ on inedible food.

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★ 4

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★ 1

Myself and my husband went there at like 10:30pm. The worker was sitting out in his car with someone. When I went to go to the front door he told me the lobby was closed. I said thanks and told my husband we'd just have to do it the old fashion way and go through the driveway. I heard the employee get up slam his car door, stomp his way to the door and slam that door as he was walking back into the restaurant. His response was so aggressive there was no way we wanted to get food made by him out of concern he would do something to it.

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★ 1

Most disgusting and filthiest Taco Bell I've ever been in rudest staff ever no customer service food all over the floors and tables bathrooms were also very disgusting garbage looks like it hasn't been taken out in a week

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★ 1

They are terrible got me orders wrong and we’re very rude

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★ 2

The staff here is awful! They are constantly yelling and screaming at each other in front of costumers. The kitchen is a mess. There was no clean table available when dining in, so be expected to clear off your table before enjoying your food. Our food order was messed up also and overall a bad experience.

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★ 1

The food was strait disgusting nothing tasted like it should have....$22 and all that was edible was the soda

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★ 4

Decent

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★ 5

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★ 3

Food was NOT warm at all. Room temperature at best.

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★ 4

The softshell barely has any meat in it, but other than the small portions compared to the pictures, it was still pretty good. The service was okay, they took a long time to get it to us but they were respectful and nice.

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★ 2

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★ 4

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★ 3

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★ 1

Completely disrespectful. Stood in there for 30 mins watching other people get there food because they skipped my order. When asked were my food was I was treated poorly. This place needs to get shut down Completely uncalled for

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★ 4

Tables were dirty.

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★ 2

I wanted a meal for 2 pack and was told that it was only available online. I ordered something else and was told to wait at the speaker. I sat there for 5 min and in that time placed the online order for what I wanted. I told the speaker to cancel my order. I went inside to pick up my online order and heard the person running the drive through talking about me. Then when I got home we noticed that we were missing the tacos that were part of the meal for two. All in all a horrible experience

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★ 4

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★ 5

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★ 5

Fast and friendly

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★ 5

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★ 1

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★ 1

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★ 5

Awesome food and awesome people that work there.

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★ 3

Food was good, service was great, but didn't get what we ordered (drive thru order).

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★ 3

What you expect from TacoBell. Be sure to check your order after you go through the drive thru. The staff were nice enough to correct what was missed.

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★ 5

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★ 5

It's a taco bell, great for nights out and days where you want cheesy greasy goodness.

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★ 4

Pros: Staff is super nice and they never get my order wrong
Cons: long wait times and they always forget the customizations

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★ 1

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★ 5

Best one I've seen in a while

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★ 5

Variety of "Americanized" Mexican foods with items sold individually or in combos. Quite a wide price range with combos starting at $5 (includes 2 entree items plus a beverage). Staff are always friendly. Food is put together quickly, so minimal waiting!

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★ 3

We love some Taco Bell 🔔 🌮

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★ 2

I just moveed up here from Iowa, and this store SKIMPS! we got crunch wraps (truly a work of God) but here in eau Claire these things are paper thin, they have maybe (at most) a 1/4 of the contents they serve in Iowa. There is no crunch, the crunchy hard shell layer is completely soft and soggy. I might move back to Iowa so I can get real crunch wraps again

Amen

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★ 5

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★ 5

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★ 3

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★ 5

Just left there 30 seconds ago I started writing this review in the drive-through because it was so amazing! Service was wonderful the way they talk to me was wonderful their smiles were real. They were all working as a team or like a family it was so awesome. Oh my gosh! I am totally going to come back to this location, even though I live on the opposite side of town!

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★ 3

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★ 5

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★ 5

Ordered online but they said that it’ll be a little bit of a wait since they needed to prep more meat and chicken, I completely understood since I used to work in fast food myself it can be stressful a lot of days, but they got my food out pretty quickly even despite the set back, hats off to all of you!

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★ 1

Tripple check your order. They are far more concerned with "drive time" than customer service.

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★ 5

Good place to eat. We ordered ACS inside of the restaurant. However it took about 10 minutes for them to get the cash payment and then another 10 minutes for the food.

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★ 1

This place is disgusting, went in,the door handle and windows were so disgusting!!! Then there is cigarette butts everywhere, a pair of food handling gloves on the ground right outside the front door!!! There hand wash sinks are disgusting, covered in food,I have never seen such bad hygiene on the employees!!! Stay far away from this place,it's really bad!!!!

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★ 2

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★ 5

Source: Google

★ 5

All food was right was warm it was a quick trip there were lots of cars but service was fast

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Night shift workers are always very nice, and their food tastes better than the other taco bells in town at the late hour.

Source: Google

★ 5

I got an encheato, I have been trying to get one for a long time. They are finally back.

Source: Google