★ 2

waited 20 minutes for my food, got home and found out 2 of my burritos were wrong, they took out the order counter completely from the dining room so its a lot slower and the kiosks they have arent actually compatible with the app. overall just relies to heavily on ai which is gross and unfortunate for anyone who wants to have at least a decent experience. at least the employees were nice i guess.

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★ 5

Amazing service supes fast ✌️some cool ppl work there😜
🕶️👧🔥🔥🔥🔥me fav worker#livemas

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★ 5

10pm tonight me and my boyfriend got the most godly Taco Bell order
A bit of a wait, but I don’t mind waiting for such magic as this.
You are artists. Please continue to excel in your craft.
I love you.

Source: Google

★ 4

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★ 1

Order took forever to make despite the restaurant being dead. 30+ minutes away I receive a few tacos...

No communication from the staff. Nobody in the dining room, one car went through the drive through. Five workers behind the counter. Make it make sense...

And then the order was wrong when I actually got it.

Source: Google

★ 1

forgot our food. rushed us by kept asking if we was done. the burritos was very poorly wrapped unfortunately. burritos was also incorrectly wrapped wrong (unable to tell what was what with wraper) it was also sloppy, one wraper had beans all over it because the burrito was improperly wrapped. staff was seen going in and out of building smoking out back. doors was locked around 7pm-8ish. anyways door were locked but there was someone in the lobby eating. when we came back to get our missed item. they said come into the lobby during the call. as we pulled up they locked the doors, turned off the lobby lights and told us to go through the drive thur.

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★ 5

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★ 1

The food was terrible and missing meat! It took over 2 hours to get our food delivered. If I could leave less than a one star review I would.

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★ 1

Don't ask for anything extra you'll just end up paying for nothing

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★ 1

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★ 1

He Didn't know the menu, so I paid more and my order was messed up and I waited for 20 minutes to get a single item and a drink because the coworkers were arguing and messing around in the back. Has to repeat myself multiple times as he was to busy yelling and other people to talk to the customer

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★ 3

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★ 5

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★ 1

Bring back minimum wage… the order is never right.

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★ 1

I ordered a crunch wrap supreme, and it came with no beef, I ordered a loaded nacho box and it came with no beef and only chips with sour cream. I ordered two extra sauces and a large sweet tea and didn’t get any of those items. About 15 bucks worth of food I ordered and did not receive. I ordered two softshell chicken tacos and got cold beef tacos with little to no beef on them. I ordered black beans to add on and didn’t receive those. When I called to see if they can make my order right they told me to tell DoorDash. doorDash was great and they delivered my food fast. Taco Bell on the other hand had terrible service

Source: Google

★ 1

God awful experience, clear your schedule because its going to take all day, and bring plenty of water because your food will all be super burnt and dry

Update: all 3 of us got super sick by the end of the day and that taco bell was all we had eaten. This was literally THE WORST taco bell ive ever been to. Ruined my visit to Eau Claire genuinely.

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★ 1

Barely any meat in crunch wrap and spills on floor told the employees about and they ignored us and I spent 54$

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★ 1

This is the only taco bell in this entire town that has legitimately the worst night staff ever most of them have legitimately the worst mindset I've seen for a restaurant they are also incredibly rude to delivery drivers and show the least amount of care for the customers plus the night staff is incredibly bi-polar on the closing time and will just refuse to make any more orders or close the store earlier than is posted. Do not come here during the night time or order around 1 am or you more than likely won't get food.

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★ 1

Watched a worker throw his headset and quit on the spot. Other workers said they’re not serving because they can’t make a single taco on their own. If only people knew how to actually do their job!!!!

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★ 1

3 times now in a month asked for no tomatoes on tscos in the drivethru and all 3 times got tomatoes. Also no ice for drinks, this is a common thing there, newsflash tb get ice machine fixed

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★ 1

Very Poor Service. Went To Pick Up A Door Dash Order And The Employee Shut The Window On Us!

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★ 3

Takes forever to get food and website for lobby hours isn't up to date

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★ 1

Rat poop in the soda machine. I got a whole fly in one of my tacos. Cooks were baked and the half of them were just pretending to restock, when they only had 5 people in the last 2 hours.

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★ 1

Horrible service.

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★ 5

The food was great! The service was also amazing!!

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★ 1

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★ 1

I ordered an order for delivery and I am still waiting for my order two hours later. I have officially gone through 4 delivery drivers and it’s only a matter of time till number five tries to get me my food. Honestly I just want my money back but too bad it’s not an option to cancel my order. Anyway here I will wait to see if my food ever arrives.

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★ 1

Most stuff out. App dosent reflect it and cashier is rude

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★ 1

Awful customer service and even worse food. The kiosk in the lobby is as useless as their employees. The food is always bad, never improves. If you try to call they wont answer and if you come in they will berate you and yell at you. This location needs to be closed down.

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★ 1

Staff is friendly, and thats about it.

They don't have breakfast salsa,
They don't have all the menu items nationally advertised.
They charge more at ec locations than other locations.
Steak items and chipotle items all missing from menu.
1/5 due to terrible franchise owners.

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★ 2

Ordered through kiosk. No ice for drinks. Had to ask for our cups as we didn't get any. Food not very warm. Had to ask for two soft shell tacos we didn't get in our order. Not very busy and service slow

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★ 1

I mean hey, it's taco bell. I don't expect much. Although tonight was the worst I've experienced in a while. Lettuce in things that didn't need it. Burnt burritos and crunchwraps. Forgot some items. Messy and shitty. Highly do not recommend. I wish I could upload a picture.

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★ 1

Customer service is non existent here. Rude, and very miserable employees. My food was wrong, but I didn’t even want to bother going back in or back through the drive thru to ask to get it fixed because I didn’t want to deal with the ignorant service.

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★ 1

If I could give this location a 0, I would. This is a long one, but needs to be addressed. Today on 4/19 around 12:30pm, I visited with my family to order something as simple as rice for my 4-year-old son, and the level of disrespect from the staff was unacceptable.
Because rice wasn’t listed on the kiosk and a loud fan on the counter made it difficult to be heard, I had to raise my voice and call out “excuse me” for assistance. No one came at first, so I tried again. Eventually, a drive-thru employee walked over and responded with “what.” When I asked if they had rice, he said yes. I explained that the option wasn’t available on the kiosk, and instead of helping, he rolled his eyes, shrugged, said “I don’t know,” and walked away. A simple “I’ll be right with you” would have been fine, but instead I was ignored.
After waiting, another customer even called out “excuse me” on my behalf. That’s when another employee, Natasha, came over. She insisted I use the kiosk even though I explained the rice option was missing. When I pressed the issue, she said it “should be on there” and that I’d have to wait for her to take my order. I told her waiting was fine, but there was no need for disrespect from either of them. At that point, the first employee interrupted and accused me of “screaming,” even though I was only speaking loud enough to be heard over the fan.
Both employees continued to act dismissive and unprofessional—rolling their eyes, making faces, and even talking about me and my family within earshot. Another customer in the dining area later told me she overheard them making comments about us. I also witnessed the male employee treat another customer poorly, mocking them by shaking their food bag, rolling his eyes, and loudly saying, “OMG HERE IS YOUR FOOD.”
As my family and I left, the same employee walked toward the door, smirked at us, and acted as if he was trying to provoke something. Another customer confirmed he smiled and made a smart sound as we were pulling out of our spot. So I went back in, and I asked the customer that I spoke about previously if she heard him say anything, and she explained exactly what he did
“ he walked over to the door looked out at us, turned around, smirked and made a smart noise out loud” So I asked him if he needed me, he loudly said, “I was going to the bathroom.” I told him there was no reason to go up to the door and do that to us. It’s like he was trying to provoke something, and then he proceeded to wave me away like a fly and said, “BYEEE.”
This type of behavior should never be acceptable in customer service. It reflects a serious lack of professionalism and courtesy. I strongly encourage management to review the cameras from that day and address how customers are being treated. I understand how overwhelming customer service can be, especially when short-staffed, but mocking and disrespecting customers is unacceptable and disgusting.

Source: Google

★ 5

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★ 1

i ALWAYS have issues with this specific taco bell. i just called to ask a question and they didn’t even answer. they ALWAYS mess up my order or forgot to add items. OR the other night they closed 5 whole minutes before there actual closing time with only 5 cars in drive thru. we sat in the drive thru for 30 minutes while they got out one order and then turned everyone else away. 0/10 go to any other taco bell in eau claire this one is very bad.

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★ 1

This is literally the worst Taco Bell in Eau Claire the wait times Are the worst on average 20 to 30 minutes I don't understand how this is acceptable you think about going through the drive-through late night try again they turned the lobby lights off and the outside lights to make it look like they're closed and you'll be waiting for 40 minutes to receive subpar food honestly this Taco Bell needs to do better

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★ 1

The bathrooms are very dirty the kitchen workers don’t wash hand or put new gloves on this is my first week in and no one here knows how to train my first day I was told to do videos then got sent to do dishes instead honestly the staff is horrible and but the manager is nice

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★ 1

They don't have anyone at the front counter to take orders, just the touch screen by the counter. If you have cash, your SOL. The prices are higher but less workers, makes sense.
Food is the same, no matter which one you go to.
Pretty soon these places will just be a vending machine.

Source: Google

★ 1

I would put a zero if I could. We drove from across town passing a Taco Bell on our way because a few days ago we went to yours and had amazing service. Tonight however we had to wait at the speaker with no one infront of us. Food was not made right after confirming with us. The chalupas were broke on half and so hard my child hurt their tooth. When at window all the workers were just talking and standing around. I’ve never been so upset.

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★ 1

This location always has their lights in the parking lot and around the outside of the building off. Can't ever tell if they are actually open when it says they're supposed to be open

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★ 5

Succeeded in every way that the Clairemont Taco Bell failed. Thank you for not being a disappointment like the other Taco Bell.

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★ 1

Everything about this tacobell is bad. Putting the wrong stuff on the wrong tacos drinks are sour. Management is horrible. Workers literally smart enough to read the screen. Never go here

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★ 1

Absolutely the worst service you can imagine. I waited for 40 minutes in the drive thru for a stupid burito meal (which they got wrong). The cashier did not apologize for the wait. In fact, they did not even care. This place should be shut down. I'll never visit this store again. Go somewhere else.

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★ 4

The old 90's favorite, beef meximelt. They brought it back briefly as a throw back, but if you want one you just order a cheese roll up, add beef and pico. I think I will go get one now lol...

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★ 1

If you have to call and complain about the food and service they say “bring it back” and then hang up on you. Worst customer service I’ve ever had and they make your food into a football in the bag as well as barley put any meat in your tacos, play on there phones with the gloves on and make your food. Avoid at all costs will never return to this location.

Source: Google

★ 2

I don't like the
Machine that you ordered from! They always manage to forget something.Although they have a stressful lady that was before that might have got them a little upset! She was upset because they didn't have ice and wanted all her money back.I could figure out how to believe that! The traits are cold.She really didn't need the ice! I'm pretty sure she was having a bad day! But they didn't mess up on their order! I was sitting in there eating, they messed up on the next door or also quite badly!

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★ 1

Manager couldn't be any worse, rude manager rude workers, terrible service. Ice machine never works but they're to stupid to put a sign by the road to let customers know so once you find out it doesn't work you're stuck in line. Manager should be fired immediately for flipping customers off.

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★ 5

Lady at drive thru was amazing!!

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★ 1

No matter which way I order food it always takes nearly 20-30 minutes before I actually receive it. Staff only talks to you at the speaker for drive thru. Otherwise it’s literally just a waiting game and then hoping that they have your order made correctly. Seriously need to do something about this. This store has been stuck at rock bottom since before Covid and it’s never gotten even an inch off the ground since. Picking up a DoorDash inside like policy says? Nope. They do not acknowledge you at all inside for any pickups. You only get told at the speaker to come inside just for them to hand it to you at the window without even talking to you again. Only conversation with customer of any sort is at the speaker. Very beyond disappointing!

Source: Google

★ 1

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★ 2

They dare to call these few inch long things chicken strips. The longest one was 3”! You don’t have a chance of using all your sauce. My fries were cold to the touch and soggy. I haven’t had fries that cold in my life! I had to put them in the air fryer when I got home. Thank goodness I was taking them home!! So dissatisfied! The nuggets were amazing! You dropped the ball Taco Bell, so hard it deflated!
The flavor is good, hence the 2 stars.

Source: Google

★ 2

The place didn’t have the AC on it’s 84 degrees out, the bathrooms were a mess, had to ask for our second drink, the nacho fries were old & the cheese wasn’t filled to the top BUT the taco was delicious. 2nd time visiting this location & now I know why there is 4 other Taco Bell’s within a 12 mile radius 😆

Source: Google

★ 1

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★ 1

Every time I order taco bell I hope its better than the last time but its always somehow worse. Its always this store, I forget to change it. The food was literally wet, the hard tacos were soft, the drinks were FULLY warm (im not over exaggerating, we're talking not a hint of cold and we did NOT order no ice). There were 2 hairs in my taco aswell like, I'm so upset honestly. I didnt expect to eat invader zim quality food. I just don't understand how anyone, even teenagers, would let this kind of food leave their store. Its not acceptable even for fast food. My expectations were already low and somehow they did so much worse.
I also have to add that it wasn't always this bad. I've been watching the steady decline for a long time. If you work there, just quit and let the location close at this point.

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★ 2

Totally hate ordering off a computer. No one will come to help or get cash payment from us to start order. Asked if someone could help us, lady yelled “Im making food”!! Will never come again.

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★ 1

Love the reviews on this location. Seriously the. Worst tbell bean burritos ive ever had, barely any filling.

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★ 1

For $30 for two meals, I shouldn't have to type my own order in. Get real. Ordered chips and green chilli queso, got nacho cheese sauce. Manger just said "that's our queso" then literally walked away. This is after I had to go up and ask for the rest of my order. People were yelling back there to get their attention and they just ignored everyone.

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★ 2

I feel like every time i go here they are out of the food I'm getting. This time they didn't even make my taco right. They don't ask about sauce or give napkins.

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★ 5

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★ 2

They got the order completely wrong. Had to go up a total of 3 times to get everything fixed. (Missing items, they ignored the added or subtracted ingredients you can set on the terminal, and they gave me the wrong items at that.

They got the drinks wrong as well. Ordered a sugar free Baja freeze drink. Ended up with an empty cup for the soda fountain. Told the guy about it at the front, he just said "the baja soda is over there", turned around before I could correct him and rushed off. I also took note that the kitchen was.... disgusting. There was food all over the ground, and everything was a mess. Turned my stomach, had to put it out of my mind, else I would have thrown my order away and left.

Also, be ready to wait a long time here. The employees are constantly swearing loudly, arguing and fighting. Be careful here if you have children that you don't want to expose to cussing like that.

It didn't use to be like this, which is unfortunate. The current workers there now... If I was the manager there, they'd all be fired. Except the manager currently there is just as bad, so. Yeah.

Source: Google

★ 3

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★ 5

I was fumbling for words trying to remember what cheese roll up was called and the employee knew what I wanted and not only that, I ordered a bean burrito that was cooked so perfectly and had so many beans I began to question if I ever I had correct bean burrito in my life (in Minnesota) UNTIL today!! Taco 🌮 Bell (Wisconsin) you made my day!!

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★ 1

Ordered a nacho bel grande without tomatoes and asked for extra cheese. Got it without hardly and cheese at all on it,

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★ 4

Burrito Supremes

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★ 1

I’ve had my share of bad experiences but my most recent is actually getting me to post a review. I placed an order for pick up this morning and when I got there the store was CLOSED. All postings of hours said that they would be open and I was even allowed to place an order on the mobile app! Didn’t get my food and lost a coupon in the process.

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★ 1

they take at least 20-40 minutes to get your food ready with 3 people in line. just go somewhere else. it’s definitely
not worth it late night.

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★ 1

took over an hour to get through the drive thru

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★ 2

This place is soooooo god damn slow 🐌

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★ 1

The last 3 times I've been there in person they've turned away my order saying that they're super busy" and only taking doordash orders at the moment. I know have placed 2 door dash orders that have been turned away, the driver this time told me "thier internet is down" Id believe them if this was the first time, but it's not.

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★ 4

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★ 3

Thay gave us the wrong amount of money back. Thear was no silverware and we ordered the nacho fries and got chips instead.

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★ 1

I’m not the type of guy to complain but I just worked a 12 hour shift of eating nothing all day to get some t bell and all they could do was frozen cheese and cold steak, wait time is always terrible but the Baja blast was really good. Not super stoked about this one boys

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★ 5

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★ 1

I was missing food so i went back through drive through and had my receipt and they refused to get me what i was missing from my bag and the worker was yelling saying he knows what he made and didn’t get me what I was missing. Terrible attitudes don’t recommend going here

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★ 1

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★ 1

Wanted a quick drive through. Took over 30 minutes. Shorted us one item and every other item (except 1) was wrong in some way.

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★ 1

As a delivery driver l was picking up an order for a disabled customer Taco Bell said they refused to make the order for the disabled customer first said another delivery driver took the customer’s order. After l called the customer to ask if they received their order the customer said no. Taco Bell employees refused to remake the order later claimed someone stolen the order while l was on the phone with the customer. Taco Bell employees yelled at the customer and me while l was on the phone with the disabled customer. Get it together Taco Bell take a chill pill you all stressing too much you all could have at least made it up to the customer.

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★ 5

Healthy food. Great prices. Okay sodas could be cheaper

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★ 1

Got our delivery they forgot the pizza that was supposed to come with the 2 "burritos"which were mostly lettuce and both were cold .can definitely tell the difference during the Day than at night .

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★ 1

If you order after 5 pm. You will get the wrong item IF you get them at all. Worst location in town. The day shift is on top of things. But the evening/night shift is horrible and doesn't even care that they are horrible!

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★ 1

The slowest Taco Bell drive thru I've ever been to and there's no customers even in the restaurant. If you're looking to quickly go through a drive thru to grab a bite DON'T come here, I've been waiting over 15 minutes for me order when there's only 1 car ahead of me in line.

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★ 1

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★ 1

I have been sitting in the drive thru for about a half hour now. Nobody will take an order and I literally cannot leave. What the hell is wrong with this place?!

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★ 1

Out of Baja Blast. Just a true crime. And they are just terrible. Worst Taco Bell in ec.

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★ 1

This is the worst place to get food. ANYWHERE is better. This place is so dirty and run so unprofessional. They don't pay the employees. The staff eat where the prepare food they have no dress code. They have food made in the morning served at night and they throw nothing away that is why you food looks so disgusting. As someone who worked there for less than a week I can tell you that it's is not safe to eat anything here. Not to mention the lobby is falling apart there is a 🕳️ hole in the ceiling and they still serve you the dog food they say is food like it's no problem. Chris the GM needs to be fired. He has no clue what he is doing. I hope this helps you avoid this place.

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★ 5

I used the app to place my to go order. My meal was correctly prepared and available at the scheduled time. I was greeted by a friendly employee on my arrival.

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★ 2

Came to get food, restauranr was empty. Food bad and drink not made. Im so sad and it took foreverrrrrr. 😔😔😔😔😔😔

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★ 1

Worst ever

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★ 1

This Taco Bell is consistently bad with customer service, but today was a new low. I ordered take-out for pick up in the restaurant and waited over 30 minutes before I was even acknowledged. That’s when an employee told me through his ~8 brown teeth that he “thought I was just here to sit on my phone.” When I finally received my order, I had to remind another employee that we had two drinks with our order (which he forgot for another customer’s order shortly after), and when I tried to get a refund for our horrible service, they refused and tried gaslighting me into believing that I ordered incorrectly, which I proved false. This is the first time I’ve had issues with the method. When our party ate our food, we found missing straws, missing condiments, and missing ingredients in nearly all of our items. This is a nightmarish franchise for a corporation that consistently disappoints with customer satisfaction.

Source: Google

★ 1

placed and in app order for pickup in store. waited in store for twenty minutes after pickup time with no update, talked to the worker at the counter who said i had to check in. waited another 30 mins after pickup time until my food was ready, but they forgot the drinks. when i talk to them about the wait, they were rude and tried to tell me i had placed the order wrong and asked why i didn’t say anything sooner. they made no attempt to apologize for the wait, and just brushed us off to talk to another customer. the whole point of pickup is to walk in and pick it up. i’m very disappointed in this visit, and felt the staff was condescending when i was trying to explain the issue.

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★ 1

Placed an online order which took 50 minutes longer than expected. When brought up to an employee they tried to tell us the order was "placed wrong" on the app. Absolute childish nonsense.

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★ 1

This could quite possibly be the worst establishment in the upper midwest. Every worker here acts like it isn’t there job to serve you, the drive through is always closed, and then they proceed to also lock the doors to the restaurant so you literally cannot get food. Never in my 20 years of life have I ever seen such a terrible food chain. Whatever you do, go to the other taco bell in eau claire, either way your food is taking 30 minutes minimum at Craig rd taco bell so you might as well go to the other one 10 minutes away.

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★ 1

The drive through was down and was told we had to order outside on the app. Worst Taco Bell I’ve ever been to.

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★ 2

Anytime i get something without lettuce, without fail, there is always like one peice of lettuce. One obvious strip of lettuce each time. Its happened like 3 times over multiple peices of food. Im starting to wonder is someone is doing it on purpose. Lol. Its at the point where i always check first, and its been consistently true. Not the end of the world, but annoying none the less.

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★ 5

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★ 5

my order was perfect and ready when I got there!! The Cantina menu is 🔥

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★ 5

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★ 1

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★ 4

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★ 1

To say im dissatisfied would be an understatement. When I got my food, it was cold, and just thrown together in the bag. If you want Taco Bell, I’d suggest you skip this location.

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★ 5

Great store great service

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★ 5

For a fast food place I can’t complain. They did their job.

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★ 4

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★ 1

1 star is too high for this taco bell, just ordered a doordash, and they forgot a whole cantina chicken quesadilla, and the guacamole. They didn't even bother checking their food before delivering.

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★ 1

The staff wouldn't even look at us. Only waiting on drive thru apparently.

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★ 1

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★ 1

PATHETIC!!!!!! These women working are an absolute joke. We came and spent $30. Not only was one of the taco's wrong, but they also didn't give us two of our items. We went back to get our food. Which, no big deal? Right? Nope. The girl didn't even look at our receipt or anything! In fact the girl looked at us and slammed the drive through window. A "manager" came up to the window while the original girl stood behind her screaming. The manager was SO rude. She wouldn't help, no refund and no food that I already paid for. So we went inside. It took multiple people walking past us before a gentleman came up and finally helped us.

DO NOT GO TO THE TACO BELL ON CRAIG RD IN EAU CLAIRE WI!!!!!!!!

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★ 1

Seriously? I have given them multiple tries multiple different days. Between missing food items in my orders and their machines breaking down i figured it was just the luck of the draw. But today was the last straw. My boyfriend has anxiety and low blood sugar. He went through the taco bell drive through line at 9pm today hoping to get something to quell his shakes. It started out normal and he had asked for a minute to gather his order (he was going to bring food home for me) and the female had granted him the time. After a minute or so he was ready and asked for a number one combo and a deep mans voice came over the speaker stating a loud "no" before the girl came back giggling asking him to proceed. For someone with crippling anxiety that's terrifying. At this point this place just needs to shut down.

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★ 1

If you value your time DO NOT GO THERE, IF YOU ARE IN THE DRIVE THROUGH, YOU ARE TRAPPED. I was waiting for 20 minutes, thank God that the other 3 cars decided to leave so I could get out and back to work. I submitted a complaint on the Taco Bell website 4 years ago for the same issue, they sent me a coupon for a free taco. Shame on me for thinking they got better.

Source: Google

★ 1

Went to go order and just got met with rude tones from an older gentleman. I didn’t hear him speaking due to his equipment. Gave me the worst customer service experience. He told me to listen and why can’t I understand that at all. Proceeded to hand me the food and what do you know no sauces like I requested. Very poor customer service and quality.

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★ 1

workers were not polite! :(

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★ 1

Placed order, watched all the employees stand around for 10 minutes before anyone came to cash us out. Ordered 3 cheese roll ups, customers behind us got their food before us. Very dissatisfying.

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★ 1

The people that work here are complete looser drug addicts. Update 1/10/25 ordered some taco supreme’s today and these incompetent clowns can’t even make a taco.

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★ 1

workers gave such bad attitude while ordering. bad moods. bad attitudes. bad employees. LAZY. forgot sauces, forgot forks, forgot napkins, and quesadilla wasn’t cut. also, since when can u not make two orders. mind u nobody was in line behind us and lobby was empty.

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★ 2

Sub par service. Does not carry ketchup when other Taco Bell’s now do due to breakfast and chicken nugget additions.

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★ 3

Orders have been wrong many times and feel I have to check my order every time now. Very frustrating.

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★ 1

Literally shut this one down at this point. First off whoever the manager is or whoever is the older man is rude ALL the time. They aren’t even open past 2, and now apparently you can’t order food here unless you have the app ? I’m sitting here in the drive thru at 11 PM stuck behind cars because they won’t allow me to order food. I don’t even like Taco Bell in the first place but this one has actually got to go. Waste of space.

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★ 2

waited in line forever just to receive food that was cold and not even put together correctly. staff always slow and takes forever in drive through. i understand if they get understaffed at night but we shouldnt be waiting in line for almost half an hour.

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★ 1

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★ 5

𝘛𝘢𝘤𝘰 𝘉𝘦𝘭𝘭 is the excellence of XXX-ECUTION!!!

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★ 5

Taco Bell breakfast is hands-down, the best fast food breakfast. Y'all need to bring back the waffle taco, but I can get by on AM crunchwraps, I suppose. This particular store fast fast service and a clean drive-thru. Thank you for being one of the last places that doesn't make me pull off to the side and wait for my food.

Source: Google

★ 1

Food was regular but, man was so rushed he didn’t let us finish telling him our items and he then yelled at my friend whom was driving the car “just listen to what i tell you,” when we did not hear him say to not pull forward. horrible customer service, standards should be risen. even in a stressful situation you shouldn’t make your guest feel like they are unwelcome.

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★ 1

incredibly rude staff, i understand stress of lots of orders but as someone who works in food service- you never talk to a guest that way! borderline got yelled at by an older guy working because i couldnt hear him properly.... very very disappointed

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★ 1

I work 10 hour work shifts that end at midnight. I ordered my food at 12:23 on DoorDash. The dasher picked up the order at HOUR later and then decided to get ANOTHER order from the already very busy Taco Bell. I did not end up getting my food at all.

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★ 1

Probably the slowest fast food establishment I have ever been to. (one single car in drive thru and ordered ahead 20-30min prior still not done) They ignore customers after they fail to give them their drink cup. Rude workers. 11/2 10:50am

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★ 3

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★ 2

Very rude and not flexible at all when it came to substituting sides.

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★ 1

I do not think I've received my exact order at this place EVER!!!
They will repeat my order back to me and everything, yet ever single time I recieve the food, the order is wrong, it's like they don't even care

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★ 2

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★ 2

I was treated very strangely and the food order was a mess. One item was clearly smashed into the bag, crushed. The order taker was oddly rude and short, never sounded professional and acted very strangely.

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★ 2

Had to use machine to order it was not working and asked for help they cryed Wolf didn't want to take the time to help me. I will never go back there

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★ 1

Scammed me out of like 10 bucks and has done nothing to fix the problem :(

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★ 5

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★ 2

No drinks were given, and didn't get our geleto. Waited to ask and no one helped us. 🫤 Food was okay

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★ 1

Just terrible and would not give us service

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★ 5

Friendly staff and fast

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★ 1

Waited in the drive thru for a long time, then was told they won't take two orders per vehicle. 8:40 pm.

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★ 1

If I could give this location 0 stars I would. While waiting for our food there were 2 other customers in front of us who needed drink cups because they didn’t put them out and the old guy who works there like slammed them on the counter and then threw their food box on the counter too. I’ve been there before and he always has an attitude of some sort. I got my food and there was a bag of chips missing (which isn’t a big deal) so I went to the counter to ask for it since I paid for it, i did end up getting it but everyone seemed to have an attitude.

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★ 1

The person who took our order was super rude. And when I asked for some medium sauce she rolled her eyes and when I said thank you for the sauce she rolled her eyes again and huffed. I work in customer service as well no need to be rude.

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★ 1

Bad service and unsanitary. Takes too long

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★ 1

Food was cold and the worker wasn’t very nice..

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★ 2

Employees are cold but... It's fast food. Lobby is clean for a taco Bell. Only had a manager and employee at 20 till 6. Food is good. Soda machine had neon mold?!?

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★ 3

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★ 3

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★ 1

I got my order delivered, however when my food was delivered everything was cold. It takes maybe 7 minutes to get to my house so there's absolutely no reason for it to be cold! When I called to complain the person who answered the phone was so rude! When I asked him for a refund he told me I need to contact doordash. I'm the area supervisor of a pizza joint, and if he was my employee he definitely wouldn't have a job anymore.

Source: Google

★ 5

love me my taco bell

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★ 1

terrible service! i wouldn’t recommend nor come again. i felt disrespected and insulted all in one. took a good hour for our food to come. we had to go around and around to get our food through the drive through. super inconvenient.

Source: Google

★ 1

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★ 1

Their lobby closes at 9. We tried to get in, and before it was even 9 someone was locking the door and we were told we had to go through the drive-thru. We ordered through the app (5 orders total) and were told there was a limit of 2 orders per vehicle and had to go through the drive-thru 3 times to get all our food. There was an excessive wait, and there were 4 employees simply standing at the window - most of them not doing any work. Despite the lobby being closed, we saw a total of 4 people walk into the lobby (excluding food delivery drivers). They forgot to give us one of our friend's food. Overall, we got to Taco Bell at 8:58 pm and left at 9:51 pm. Awful experience. As someone who has worked fast food before, their service, timeliness, and treatment towards customers (talking badly about us in front of us), and cleanliness (no beard covers being worn) were absolutely atrocious. I would rate this establishment 0 stars if possible.

Source: Google

★ 1

Only car in the drive thru and it took over 15 mins to get a chicken quesadilla… which wasn’t even cut. Guys were swearing and making lots of noise inside. Completely ignored me while I waited. Before I could ask for some mild sauce he slammed the window closed and walked away.

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★ 1

I walked into the lobby, only going to use the order kiosk. I have an audio processing issue when using drive thrus, so normally I go into a restaurant to use the kiosk. With no signage on the door to tell that the lobby was closed, I walked in. One of the workers behind the counter started yelling at me, barking "the lobby is closed" multiple times. As we were leaving another employee apologized but I will never be coming back to this location.

Source: Google

★ 1

Watched an employee behave borderline hostile towards a person grabbing their food

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★ 2

I went to Taco Bell last night expecting to have good food and good service but when u got home all my food was upside down in my bag all the toppings fell off my taco. The drive through order taker was very rude very short with me even though I was being nice. Out of Baja blast soda I was very disappointed in my experience and probably Won’t go back for quite awhile!

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★ 1

Food was absolutely disgusting! All of my tortillas were cold and stale, the quesadillas we ordered wasn’t cut, and much more. So disappointing in the experience at Taco Bell today. Never again am I going to this Taco Bell. Shame on the staff for putting out low quality food.

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★ 1

Just leave order out on the shelf without no receipt so no one knows whose order is what.

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★ 1

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★ 2

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★ 4

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★ 1

Ordered on app. Drive thru headset batteries were dead so I had to sit and sit and sit and finally pulled up to the window then got this excuse like no. Opened almost 2 hours ago and this is how you treat your customers. Went to pull my items out of the bad the tacos weren't close so went all over the bag. Got a bacon breakfast crunch wrap someone took a bite put of it and gave it to us! Had to walk in to get it fixed took over 15 minutes to get remade. The employees do not know what they are doing or lack of supervision or care. Will not come back! You give taco bell a bad name! Everything is sloppy and just thrown together.

Source: Google

★ 1

Never got my food. Waited 30 minutes, tried to get refund and that took another 15 minutes,

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★ 3

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★ 1

This location used to be great but wow did it go downhill. Today I did a mobile order. I came in and saw my bag and no drinks (I ordered 2 drinks, a soda and a specialty). Nobody would give me the time of day. People in the back looked up at me then quickly looked down to ignore me. Finally I got the attention of one of the slackers there and asked if my order was ready. He said yes. I asked where the drinks were. He tossed two cups my way and said we don't have the specialty drink. Not at all offering me a solution or refund. I was in a great mood and didn't want to deal with drama of a lazy coworker so I just filled up 2 fountain drinks. Peeked in the bag and looked like everything. I got home, and our dessert wasn't in the bag (my bad for not checking every single thing in the bag). At my nachos Belgrade which I upgraded so it was about 8 bucks for just the nachos. Stale. Very very very stale. I could tell they were sitting under a heat lamp for over an hour. The other 3 tacos I got were very plain tasting and I could tell they were thrown together in a hurry (FYI, when I was there, there was me and another customer waiting and no cars in the drive through so they were not busy). Not only will I personally ban this location, I will tell my friends and family of this experience and tell whoever listens to stay away until they hire people who actually want to make customers happy. (For what it's worth, about a year ago I went there often. The service and food was great, so great that I gave the team a 20 dollar tip. But it's went downhill since). Taco Bell, either close this location or get some workers who have some pride in their jobs. Until then, I highly recommend not going to this location. There are plenty of local places to eat around the area, support them (I wish I did today but was in a taco bell mood.....). Usually the owner is working at local places so the workers have more pride and are eager to put out good food and service.

Source: Google

★ 4

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★ 1

We stopped by at this location while our way back to home. The oil used for frying seems to be very old and all our order tastes very different and bad. We can literally sense the oil is very old and bad.

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★ 1

Probably been close to a year since I've had a cheesy gordita crunch because every time I order one without sauce they put sauce on it.

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★ 2

Slow Slow Slowest service I've seen at Taco Bell. Was going to Dine in on a hot afternoon. Unfortunately no air-conditioning. Food was OK at best

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★ 2

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★ 1

Ordered on line to be picked up at 5:15pm . We got there at 5:22pm an no order ready. Its been 30mins and we are still waiting for them to make it. Terrible service!!!!!

Source: Google

★ 2

For the price I paid I would've hoped I'd get my whole order. I'm usually pretty forgiving on mistakes but we ordered online to give them time to make our food, had to wait anyways cuz they had to make some stuff new which is fine it was a pretty specific order. Then get home only to discover MY food wasn't even in the bag, I can get over wrong ingrediants being used but just the drink and sides?! It wasn't even busy we were literally the only people in the drive thru so I can't even make the excuse that they were just being overwhelmed by orders. I live in the country, driving back is pointless. So now I go to bed hungry knowing I spent 40$ on hot air.

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★ 1

Terrible service always forgetting stuff making you pay again when they forgot something

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★ 4

Burritos weren't as full as my usual taco bell in virginia. Additionally gouging your dollar menu, into a value menu; so that you can charge double the price to reduce the value, pretty lame.

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★ 1

Came in 20 minutes before close and they turned us away and told us they were closing 20 minutes early.

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★ 1

Waited 45 minutes, just for a breakfast crunch wrap.

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★ 2

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★ 5

I love this place. Despite the fact that they are busy sometimes and short staff, they can still get the job and orders done.

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★ 2

They have given me good food before but lately it has been straight trash. All the workers look miserable and they literally messed up my order the worst I have probably ever seen, didn't even make the items that were normal correctly. Do yourself a favor and go to the Menomonie location, it's 1000 times better.

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★ 1

Took 3 hours to get food and server was rude

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★ 1

The Taco Bell on Hastings is terrible so I thought I'd give the Craig road one a shot. This one is equally bad. Slow service, food made incorrectly, and the shells had a really odd taste. I ended up throwing away most of the food. The Eau Claire Taco Bells are terrible, do not go.

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★ 1

Horrible customer service. Was instructed at the drive thru speaker to go inside for my DoorDash order. I politely let them know there were cars in front of and behind me, so I could not. Then when I arrived at the window I was YELLED AT for coming thru the drive thru and the worker rudely slammed the window, and gave me the wrong DoorDash order.

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★ 1

My food got messed up and the manager would not fix the issue it was completely unprofessional when I called I got hung up on my whole order is not what I actually ordered I would not recommend eating here unless you want your food messed up

Source: Google

★ 4

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★ 1

This is one of the worst places to eat. They were rude taking our order. We asked for extra meet and we got less, food was cold, they threw our food in the bag and also charged me $1.50 for some guacamole and the cheese sauce that went with my nacho fries. I would NEVER suggest that anyone go there. It's horrible.

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★ 1

Closed for repair work, but still has a sign up at the entry to the parking lot saying "COME IN" also needs to fix online cause shows they are open.

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★ 5

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★ 4

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★ 2

25 dollars terrible made food . Screen said 12 sauce that I wanted . 5 sauce . Burrito Supreme no lettuce or other things besides meat and cheese. Order extra onions paid 1.80 extra no onions extra. On bean Burritos. Thanks for being part of corporate greed . Would think people making low wages would make better food but that why they use kiosks so no accountability. Can't open Burritos in drive lane thanks tacobell you lost my money. Fix it or go broke.

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★ 5

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★ 1

Useless at night

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★ 5

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★ 1

Worst service I’ve ever had. Just needed to pick up an order, no one talked on the speaker for over 10 minutes.

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★ 1

I would rate the food if I ever got any. The line doesn’t move. Sat for 10 minutes and no movement. This location and the other location in Eau Claire are awful. Less than 1 star.

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★ 1

Place is stupid understaffed. Ordered very far in advance and got stuck in a drive thru lane for 30 minutes!

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★ 1

The place have us in the drive thru for a long time.when we paid for order it was the wrong order.

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★ 5

This five stars is ONLY for Nicole at the Craig Rd location. (Forgive me if I'm spelling your name wrong). I had ordered a delivery order from this location. Initially when I got my order, the only thing I noticed was that half of my drink was missing. After first just calling to ask about a refund (DoorDash had told me to call the store, I think they meant corporate though), Nicole was very kind and told me I could come by for a free drink in the next few weeks. After the phone call, I started eating and noticed the food was off as well, so I decided to go to the store just to see if possibly it could be remade. Nicole was INCREDIBLY polite and helpful, and went above and beyond to make everything right. I no longer need a refund and I also got the right food - Nicole made sure everybody won! I seriously cannot thank her enough for making the whole situation a lot less frustrating.

Source: Google

★ 1

Waited in the drive thru line to pick up my order for 40 MINUTES WITHOUT MOVING. I’m usually a very patient person because I have worked in fast food, but this was absolutely ridiculous. Cars in front of me were literally cutting through the grass to get out of line it was that bad. I stuck it out because I had already paid. Unprofessional and incredibly disrespectful of customers’ time and money. The reason the staff gave for the wait was that they were short-staffed and had a ton of DoorDash orders, but shouldn’t the customers that are actually at your establishment come first? Just awful.

Source: Google

★ 4

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★ 4

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★ 5

Toco Bell is still holding strong.
our food was hot,and fresh

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★ 1

Waited in line forever, food was ice cold, and we didn't even get half our order. I recommend going to the next town over if you want your food to be warm or if you actually want everything you ordered. Will not be coming here again!

Source: Google