★ 4

Food Never looks like it does in pictures.ordered loaded beef nachos,box not filled like pictures,and not a lot of meat and cheese,especially since I minus beans, quac,sour cream,should get more of the other stuff when you minus a bunch of stuff.chalupas and tacos always seem to barely have any meat in them, twice as much lettuce and cheese as meat.and the app today worked like crap.and your prices are getting Ridiculous. Build your own cravings box used to be $5 ,now $9.99.WHAT !!!! I know prices go up for things over time ,but go up $4.99 at once 😠.We used to go there at least every other week if not more. Now ,we go there Once every 2 -3 months, unless there are Specials

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★ 4

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★ 5

Always good food

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★ 1

For the cost of the food you would think they could give you a straw abs napkins.

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★ 1

Hours on Google don’t match real closing time… don’t lie 👎👎👎👎

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★ 5

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★ 4

Where's the cinnamon??? Guy at the drive thru was polite, always is. They're out of the purple mt dew tho 😥.

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★ 5

Most of the times when I go to Taco Bell the tacos are old meaning that they have put the meat in the shells and left them like that until someone places an order then they build your taco order then they will use those meat filled shells to build your taco. Not these guys. They make the tacos as you order them. The shells are crispy and crunchy and dont have soggy bottoms like most do. This place is awesome. Thanks for doing it the right way. They were also made very quickly. As we handed them money at the drive up windou they were handing us a bag of tacos. I appreciate that. You will be highly recommended if anyone is looking for good quality food quickly

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★ 5

Fantastic food and superior service even late at night. While the nearby McDonald's drive-thru is packed with a long wait, you breeze right through the Taco Bell getting your food immediately!

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★ 5

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★ 5

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★ 5

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★ 1

Ordered food through doordash. Taco Bell made the food per request. $40 order. Doordash never delivered, had to up the tip 50% for anyone to touch it. (Not TacoBells fault) But we recieved the food finally, and I just have to say... We have been traveling cross country the past few weeks and this has to be the absolute worst taco bell ever. Food was cold and sloppy. We aren't usually ones to complain about food since we are also in the service industry, but if I could ask for a refund I 100% would. This food was terrible.

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★ 5

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★ 2

If your the one taking orders, you could be having a bad day, but you shouldn’t be taking my order sounding like I am the one who ruined it. I work customer service, use the voice. I shouldn’t feel guilty driving up to your establishment.

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★ 5

The remodel looks amazing inside and outside. I got the mango refresher. It was amazing.! The soft shell tacos was great. Two food came out fast. I highly recommend checking it out.

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★ 5

Fast friendly service. Haven't been to this Taco Bell in over a year. Was impressed with the quick and friendly service I received the day I went there. The person in the drive thru taking orders was very polite and courteous. Handed me my order. Everything was correct and freshly made. Thank you, I appreciate it. I wish I knew his name so I could pass on my compliments to his manager.

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★ 2

I don't know what their hours actually are but the posted ones are wrong. Says they open at 9 on Sundays. Stopped by at 945, place is locked up, lights still off.

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★ 1

Order a beefy 5 layer burrito and they just gave me a blob of beans and said they couldnt refund me

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★ 5

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★ 1

I went through the drive-through. They were friendly when they responded and when I got my order the drinks he had to switch my drink out three times. The first one was flat second one was flat my tea he dropped when he handed to me he didn’t let me grab hold of the cup, and then when I got home, oh and I left without my drink when I got home to eat my tacos, they all fell apart, so don’t get the number one with the hard tacos. It’s not even worth the price I should have stayed with McDonald’s .

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★ 1

Ridic

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★ 3

I don't know how Taco Bell does it, but it's subpar food always seems to hit the spot.

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★ 1

Drive-thru order, which is always risky unless you check your food before you drive away. I took a chance and hoped that maybe this was one of the times they got it right. NOPE. I literally asked the clerk at the speaker "what is on the Nachos Bell Grande?" and she literally told me everything that was on it, including the tomatoes. Are there tomatoes? Not a one. Not a seed. Nothing red in there at all. All there was was a pile that resembled a bunch of burnt and broken chips, with a slop of lukewarm beans, maybe a small teaspoon of beef, and very little nacho cheese sauce. No effort was made to even make it look nice. It looked like a disorganized bowl of slop. And the Burrito Supreme? No bigger than a soft taco, and cold, for 7 bucks. The whole order was 15 bucks and I'm still hungry. What a fricking waste of a building this place is. There are people in the world who care about their job and the work that they do - they just don't work here. Now I remember why I only go there once in a blue moon - because that's how long it takes me to forget how utterly awful this place is. Always has been. Can't believe it is STILL there. AVOID - AT ALL COSTS!

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★ 4

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

We eat here often. ALWAYS fast, friendly service. Never messed up an order.

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★ 1

I had a very negative experience here. I tried to order a meal and the guy taking my order loudly complained and sweared when explaining how the drink machine was broken. My food was practically thrown at me and the door was shut in my face. I don't normally write negative reviews, but I've had countless experiences of rude customer service, and the employees here need an attitude adjustment.

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★ 3

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★ 2

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★ 5

Very friendly staff, clean dining room and bathrooms

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★ 5

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★ 5

I am a door dasher and they are very efficient with the orders I pick up. Sometimes I even stop for lunch here too and it's delicious. Nice location

I would like to add that the manager Chris is phenomenal. Always smiles and has a pleasant attitude. More managers should be like him.

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★ 5

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★ 5

My son and I were traveling through Hartford on our way home and stopped at Taco Bell at 1:30pm for some lunch, and it was hands down one of the best Taco Bell experiences we've had in a long time. The counter worker was friendly, and welcoming. The food was hot and fresh, the store was clean, and they had great music playing. The woman working the counter even came up to us to ask us how our meal was, which was a wonderful touch. Your location will be our stop whenever we get a chance to come through Hartford again. Awesome job today everyone 👏

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★ 1

Pulled up drive through, mobile app girl was good but after saying no to her for app; the guy took over and all he said was “what do you want” in the most unprofessional way possible; as if he was bothered to be doing his job. I just drove off, didn’t bother ordering that isn’t how you act.

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★ 5

I love this place. Good food, good vibes, good time.

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★ 5

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★ 3

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★ 5

amazing workers, always treat us so kindly and get my food so quick. here so often the managers know me and i love them.

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★ 5

Amazing and friendly staff! General manager and workers were very understanding and patient my last visit, would definatly eat here again!

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★ 1

Very poor service. Order 3 soft Taco Supremes and three bean burrito Supremes. Got 3 soft taco's with the lettuce on the outside of the taco wrapped in paper. Only got 2 burritos and not once did the girl at the window say one word to me. I will polite and greeted her paid and not word ever said. She handed me the bag and said thank you again and all I got was the ok sign with her hand and the window got slammed shut. There was no one else in front of me or behind me. Guess I should have known that something was wrong because I was there at noon and no customers 😡

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★ 4

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★ 1

Dining room closed only drive through available 😡😡😡😡😡😡🤬🤬🤬🤬🤬

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★ 1

There food was gross this time. Need to check there Mexican pizza shells before serving it

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★ 2

Where are the tacos at. It’s been like an hour.

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★ 1

Poor customer service. Forgot to post our order up on the board, workers were socializing with each other thus the $30 order that was after ours was ready before ours. When I asked what the problem was, they said it was not posted on the right board thus they never made it. I continued to wait. Then when I returned it still wasn't ready. I asked that we should get our money back and get our order made. They refused so I said I wanted to speak to the manager, who was the person I dealt with all along. Finally we decided to take our money back and they ended up dumping part of our order that they were still working on. I then told the manager he should be fired and we walked out. All we wanted was our order in a timely manner and good customer service.

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★ 3

stopped by this restaurant yesterday (10/19) around 330pm. no customers inside or in drive through. there was 1 female standing near registers who greeted me with saying "i can't help you" and then left area presumably to get some one who could help but that was not the case. there was a male wandering around kitchen who apparently could not help me either. minutes later a different girl came into area and was working with cinnamon sticks. she finally saw me and was very apologetic and took order. she also made order (correctly-thank you) and apologized again as i left. there were 2 female employees sitting on sidewalk who overheard me telling husband why took so long and one identified herself as the manager. i believe she misunderstood my complaint. i want to be clear that the girl who helped me was literally the only one of the 4 employees that was actually working and was very nice.

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★ 1

I wanted some Taco Bell at 8:30pm so me and my sister decided to go. When I got there there was two cars one at the window and one behind them. I sat and the order screen for like 5-7 minutes. Then sat behind the other two vehicles for like 10-12 more minutes. And then once I got to the window we sat for like 15-18 minutes. And once we got our food they forgot one of our tacos. And the doors to the inside were closed. Once we got our taco we left and went home only to have some of the worst tacos I've ever had in my entire life. Never going here again.

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★ 1

Waited in the drive-through for 20+ minutes, my order still hadn't been taken. So I left. I had a long drive home and couldn't waste any more time. The guy working said sorry, they were taking care of kiosk and dine in orders. You might want to figure out a different way to rotate taking care of customers.

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★ 3

Value menu items are priced well for the quantity of food.

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★ 5

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★ 4

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★ 5

The driver thru girl was so sweet and polite.

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★ 1

The amount of time you have to wait for your food is herendious. Let alone getting the lazy manager guy to fill a drink for you. To busy staring at the ceiling. And you basicly have to pray all the items you ordered are there. Get it together!

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★ 5

honestly bowls are good

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★ 1

Went through the drive- through. Guy at the window I don’t know who he thinks he is, but he was very rude. He sticks out of his hand for my card in a very rude way, not even acknowledging me. He hand me my food keep and starts laughing while closing the window and doesn’t even say anything. So Monday I will get corporate involved. Who ever that was should learn that us customers are the reason he gets a paycheck.

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★ 1

Employees swearing . Shift lead or manager unprofessional. I understand that they are short workers, but still no reason for the behavior. The employee who was doing most of the swearing, swear at me when I said something

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★ 3

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★ 1

Never gets the order correct. Thought we would give it another chance. Forget it. Staff are more concerned with what music they can jam on their portable speaker.

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★ 1

Had a bunch of workers sitting around doing nothing while waiting on an order for one thing. Unless you want to wait for 30 minutes I'd recommend going somewhere else

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★ 5

Employees were nice and food was correct

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★ 1

Ordered like $50 worth of food call them and tells me that oh yeah we’ve been warned about you. You complain about this a lot, but it doesn’t do anything to fix their mistakes about messing up orders. Where is the customer satisfaction I thought you’re supposed to put your customers first

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★ 1

Why is the food so expensive? It seems like everything there now is over 10$

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★ 3

When I pulled into the drive-thru, there were 6 vehicles in front of me. I thought that maybe they were really busy. Then, after waiting for 5 minutes and 2 vehicles in front of me left, now 10 more minutes have gone by, and i hear that Taco Bell was sorry for the wait from cars ahead of me. 2 more cars left ahead of me as they got to the order screen. Once I got to that spot it to order it took another 5 minutes before I was able to give my order and then waited another 5 to 10 minutes at the window to get my order.

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★ 1

Dont go here if you want cold food. The time we waited in like las over 20 mons to receive our food that was completely cold. The meat on the tacos were cold like it just came out of the fridge, i would love to serve your employees this food that thwy think is acceptable. HEALTH INSPECTORS CHECK THIS PLACE OUT.

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★ 5

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★ 5

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★ 1

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★ 1

I ordered a soft shell beefy taco supreme, received a regular soft shell beefy taco, also ordered a pinto and cheese, today was the first time since 1979 there was corn inside the beans. What is going on? You guys are way off the path that made you good.

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★ 5

It was quick they always get my order correct.

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★ 3

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★ 5

Assistant general manager is awesome! 😎 Foods always hot and fresh.

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★ 5

The manager at the store seems to really care about his restaurant he puts his employees on check and makes sure they are doing a good job and that customers are treated well. This locations are always clean aswell . Good job to the restaurant manager.

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★ 5

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★ 1

Was in line the other day..for probably 25 minutes with hardly anyone in front of me. Could hear someone scream at the girl taking orders for three minutes straight. F bombs this and that. I honestly thought a weapon was coming out soon! I don't know what this issue was about but there must have been a reason. Craziest thing I've seen in awhile. What other people say about wait times and people getting ignored is all true. It's almost as if this location wants you to drive off before you pay. Litterally 20 plus minutes in line..felt longer. Its too bad..what has happened to this place? It takes alot for me to write negative reviews like this. Fix your restaurant

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★ 1

Today is Saturday April 27th at 9:29am. I was turned away because the lady in the drive through says they are not opening until 10 am today. This has happened to me countless times since moving to Hartford and is unique to this location. They have employees inside yet choose to turn away/ignore customers. I’ve had this happen 3 times now and one time it was nearly 11 am and they ignored me at the drive through until I went away and the doors were locked. Worst Taco Bell experience ever.

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★ 5

Very friendly staff! Enjoyed the Cantina Chicken Bowl.

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★ 5

Ok. I enjoy my Taco Bell but seems to me the service has decreased. I always order my nacho bell with no beans no sour cream and extra meat and cheese. I get charged for the extra meat and cheese but why is it that I never get the extra….. had thought maybe different servers or something but this has been happening regularly and it’s frustrating. May I get a reasoning for why this is happening?

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★ 3

Nothing special about this place, it's a Taco Bell

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★ 1

This location is just awful. The customer service is mediocre at best. Either half of my items are missing or I have half of someone else’s order. Also, without fail EVERY single time I order something that requires a spoon fork or spork, I don’t get it with my order, napkins either. So I’m forced to finger eat my potatoes with nacho cheese and sour cream and then wipe my fingers and mouth with what?! When I call to complain I’m greeted with the infamous “we’ll do better next time” from the manager. I really really recommend avoiding this location if possible!

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★ 5

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★ 1

They got half of my order wrong. I asked for no lettuce on 4 tacos, and they gave me 4 cold tacos with lettuce that a small spoon full of meat that didn't even take up half the width of the taco shell.

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★ 5

Awesome hometown employees working to serve their customers.

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★ 1

Wrong tags on bags for door dash to pick up ---- got wrong order couldn't eat it even - and 2nd time bad experience - will NEVER order or eat there again -- good thing Quedoba moved in

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★ 5

Fast friendly service and food was delicious. This is one of the nicer taco bells I have dined in. Will definitely be going back.

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★ 5

this location usually is careless at about 10:30 pm and the food is usually gross and barley eatable but tonight i had a better experience

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★ 5

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★ 5

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★ 5

Food is very good and they you a lot. Prices are very reasonable. Employees are very kind say thank you, hope to see you again.

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★ 5

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★ 3

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★ 5

Wonderful experience, great food. Fast and efficient.

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★ 5

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★ 2

Be prepared to wait. Often it's over 10min wait. Even ordered ahead in app, waited over 15min past the pick up time for it to be ready.

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★ 5

Everytime i go to this Taco Bell, the lady in the drive thru (Julia? Julie? Always has fun colored hair!) is always so upbeat and perky. Love her attitude and she always answers my questions without making me feel stupid. I told the manager tonight how great she is and I’d figured I’d share my experience on here. And the food was awesome. Love me some Taco Bell.

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★ 3

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★ 2

Ordered the steak Chalupa combo w/ crispy taco. I always park & eat the taco right away while still crunchy, and after checked the chalupas to make sure they were steak. Both were cold and the shells felt like cardboard; had to microwave at home nearly a minute to soften them up. Paid extra for spicy ranch and got jipped on the amount. It was late night, but that’s no excuse for producing subpar food.

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★ 5

Love the taco value meal and the newish beefy melt burrito. Love to use the new kiosk to order very convenient.

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★ 1

They stole my money and I never got my food. When doordash called, the employees hung up.

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★ 5

The people having a good attitude would make the experience good. (I do miss the personal interaction of an order-taker.)

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★ 5

Bit of a skeleton crew 10-28-23 but Camilla and company got it done! Thanks guys!

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★ 3

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★ 5

Tyler and Madeline are the best! Thank you for always having a clean store, fast and friendly service!

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★ 1

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★ 1

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★ 3

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★ 5

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★ 1

Sat in line 20 minutes at 1030pm Saturday. 4 cars ahead of me, after one car finally had its order taken and pulled up, I left.

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★ 1

Dining room locked with people sitting in there.

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★ 2

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★ 5

Good Taco 🌮 😋

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★ 3

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★ 4

Today their food was above and beyond. Well made and fresh ingredients. Staff were goofing around alittle and on their phones often but the food did make up for the service.

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★ 1

I got all my foodand it was good but you guys forgot part of my fiancés food. And we called to complain and you didnt answer.

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★ 1

I have now ordered 5 volcano combos and none have came with the volcano sauce I really would like to try it, this last order I even specified not to forget said sauce and still no sauce

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★ 5

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★ 3

It's Taco Bell, if you don't get the runs....feel blessed.

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★ 4

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★ 5

Jon and another girl with neon hair went above and beyond to make sure that i got what i needed even though they were slammed. Thanks!

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★ 1

DO NOT GO TO THE ONE IN HARTFORD! Me and my SO have lived in town for 2 years and have never gotten an order correct. Service is slow as can be, management doesn't care for the store or for training employees. They gave us a quesadilla that was basically a toasted tortilla with a few shreds of cheese in between. Absolutely unacceptable, we drive to beaver dam if we want taco bell now. If you're in the area and want fast food just hit Jimmy John's or McDonald's, or even better yet Kwik Trip!

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★ 2

Something to be said about returning a 1 item order 3 times to get it right.

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★ 5

This Taco Bell has great staff! Every visit they get the order right and serve perfectly made food. One of the rare drive thrus where staff seems happy (or at least not hating life) when you pull up.

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★ 4

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★ 1

Never really open anymore

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★ 1

Guy lied about being closed. Said he was out of product. 1 out of 10 for that

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★ 1

This location never gets my order right

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★ 4

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★ 5

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★ 1

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★ 5

Great Workers Also Food Is Very Fresh

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★ 5

Kids loved their tacos ans burrito

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★ 5

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★ 5

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★ 5

Came through after pulling up to McDonald a and finding out open 24 hours is a lie. Order on app didn’t work but not surprising as TBells app hasn’t been working all week. Anyways, food was hot, fresh and quick, dude who took the order and did window service was top notch for it being midnight. Kudos to y’all, give your late night crew a round of applause for showing up and working well

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★ 2

Slow

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★ 1

We had burritos and Chalupa. The chalupa edges had steel hard crust. Very small amount inside. The burritos were terrible wrapped up dough in a little tiny hand full of vegetables. Very disappointed very bad food. Never go back there again.

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★ 1

They are having doordash drivers who are not food safe certified fill your drinks. That's just Disgusting.

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★ 2

Use to come here a lot and it was my fav one to go to. Now the food is terrible, no better than the Milwaukee locations. Burritos are a shell and a bean lol. Terrible. This is why no one goes out to fast food anymore. Entitled kids thinking they’re worth $15 an hour but don’t have manners and can’t scoop cooked meat onto a shell😮‍💨

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★ 4

Store is never open inside and every time I do a mobile order something is always missing.

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★ 1

Unprofessional team. We went in for dine in and began to order at the self serve kiosk as the team member began to loudly and aggressively tell me, my wife and another customer that the lobby was closed and we somehow broke in the locked door which was not locked and no signage was posted stating they were closed at 715 pm on a Friday night.

1/10 would recommend.

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★ 4

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★ 4

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★ 1

Food is poorly made slop, unprofessional, rude, very slow. Closed the lobby early on a Thursday evening. Doordashers have to pick up from drive thru. Can't handle a little rush of 4 cars at 830pm.

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★ 3

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★ 4

Love the burritos.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Friendly service and accurate order in the drive thru.

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★ 4

Dined inside, the food was good. Staff was friendly, and the service was good. Overall, it's probably a better experience I've had at a Taco Bell.

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★ 3

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★ 3

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★ 1

Horrible workers

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★ 4

Drive thru lane was a bit slow, but the food was good and hot.

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★ 5

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★ 2

Truthfully what's to say , taco bell is what it is. Sorry excuse for mexican food but they keep plugging away

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★ 4

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★ 4

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★ 1

this taco-bell is outrageous. they don’t work hard at all. they have a line of 12 people and there’s no sense of urgency. they usually mess up your order 8-10 times and are very rude when giving your food. hire some people who know how to work and fire the slackers

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★ 4

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★ 2

They just give you whatever lol. Got two steak chalupa meal and got one beef chalupa and cheesy Gordita crunch with a nacho cheese shell.

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★ 5

It was a pleasure. Food was good and as a veteran they gave me a free drink. Very much appreciated

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★ 5

Everyone was super nice & they did a great job on making my orders quick and correct

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★ 5

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★ 3

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★ 4

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★ 1

Ordered a 12 pack of cinnabons and it was very clear they were just microwaved. Inside was cold outside was hot and they were hard. For 7 dollars was expecting better.

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★ 5

Went for a quick dinner. The young men were very friendly and food came quick. They were working hard! It was actually really good😊

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★ 5

I have been asked how you can give 5 stars to a fast food place, well if you haven't been to this particular Taco Bell then you have no idea. This place is always absolutely spotless, the staff is friendly and outgoing, the food is always correct, hot and tasty. Taco Bell is one of my go to's when fast food is in order and this is by far the best Taco Bell I have ever been too!

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★ 1

Terrible customer service, my husband went in to order food, stood there at the counter with 2 employees ignoring him. The manager came from the back and told him he had to order off a kiosk, he had no clue how to do that, no one would help him. He left without any food, done with this place.

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★ 3

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★ 3

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★ 3

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★ 4

It hits the spot for the taco cravings i get

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★ 5

Some of the best Tacos I've ever had. I know, I was shocked too. Best Taco Bell location, I've ever experienced!

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★ 2

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★ 4

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★ 5

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★ 1

6/21/22 ; me and my boyfriend went to Taco Bell and spent $35 on food. We get home and half of the food isn’t there. Plus there was nobody in line for them to mess up an order. We try calling and the phone lines are disconnected. Why? Clearly won’t be getting any answers. If I could give 0 stars I would.

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★ 1

6/21/22: purchased $35 worth of food and half our order was not in the bag when we got home. Tried to call but the line was disconnected. There was one other person in line... the order should never have been messed up so badly.

2019: A bit slow but they gave me a free taco for the wait. Nice staff.

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★ 5

Always great service

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★ 5

Always great here very polite and orders always right

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★ 1

Order was wrong wife had nothing to eat. Called told to bring my receipt?! Sure I want to drive all the way back on my wife’s lunch break after being asked to repeat my order multiple times. Now my wife is upset which makes a rough day for me. Fix the problem for the guests don’t debate. I may no unreasonable request when ordering to be questioned do I have a receipt. Here’s the receipt. Maybe now you can help. Idk. It’s tacos not A5 Japanese Wagyu goodness sakes.

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★ 4

It was the drive thru and it was good.

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★ 1

This place will take your money and not give you the food you ordered. Staff literally couldn’t care less that the company steals from you. They also change their hours randomly. I was one of 4 cars in line, only to figure out instead of opening at 8 like they used to, their hours got pushed back to open to 10. Save your money or find a different Taco Bell. There’s nothing but issues from this location. And if you try to talk to a manager, they just won’t even get back to you. Worst Taco Bell ever.

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★ 2

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★ 5

The service was better than usual

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★ 1

In my option one of the worst Taco Bell’s in the franchise….I recently visited after boycotting the fast food franchise…Still a disappointment…customer service was the worst through the drive in…never greeted or even looked at, order was massively incorrect. Wow, It’s hard to believe this location stays in business. So disappointed!!!

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★ 4

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★ 1

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★ 5

Ordered online and it was easily to drive throught and get my order. They are always friendly there.

Source: Google

★ 1

Can we just go ahead and close this place down? They don’t want your money anyways. How can a site say they open at 8 and you show up at 9. Car at window employee hanging out talking and says to me at the box we don’t open for another 5 minutes?! This isn’t the first occasion. Employee needs to be fired. (Female employee) when they are turning away business. I’ll pass on this place with the loser employee.

Source: Google

★ 4

Source: Google

★ 1

Wow, where do I start. I took my kids in there to eat and there was a verbal altercation between the employees and they were screaming at eachother. The dining room was so messy I almost took the kids and left but we found one clean table. We were the only ones there so no reason 1 out of the 5 people working couldn't wipe down tables and sweep floors. This place is poorly managed!!!

Source: Google