★ 1

Closed in the middle of the day unreal

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★ 5

Great place to stop driving from MN to IL and vice versa. Filled up our tank and got a bite to eat, plus we were able to sit inside to feed our baby, too.

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★ 5

The drive-thru was a little confusing, but the breakfast crunch wrap was just what I needed on my roadtrip.

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★ 3

Poor service if you are paying cash left standing there until I went to counter an asked for help

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★ 4

How to know when you're in Wisconsin.......

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★ 1

I order four soft shell tacos and they were so soggy and nasty I go back to get new ones and then they didnt put the fourth one in worst experience I ever had the manger basically saying well sir their soft tacos they going to drip he had no professionalism at all they should definitely have someone from cooperate there again WORST EXPERIENCE EVER !!!

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★ 3

The new y2k foods have the flavor for the most part, but the mini sizes...Chile no cheese burrito smaller than a taco? The 7 layer was about taco size.

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★ 5

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★ 5

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★ 5

Very good food out of other taco bells this one is the best

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★ 3

The Food Was Okay The night shift lady was so nyc I m truck driver i just stop looking fof eat something

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★ 5

Always nice and get my order right

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★ 5

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★ 5

Very friendly drive thru lady and she was able to describe the new items in detail for me and my daughter is so thankful she actually got "no jalapeno cheese sauce" as she ordered on her quesadilla. PERECTION!

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★ 1

Ordered Cantina Chicken Burrito and it was far away from an usual taste of other Taco Bell. Not satisfied

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★ 1

Food is below average
Chalupas are hard as brick

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★ 2

The general Mangager at this location who worked today, July 29th at 3:48pm was EXTREMELY RUDE from the jump. It was like she was trying to pick a fight and we were VERY disrespected. We did not appreciate her lack of customer service including her tone, use of vocabulary and lack of desire to resolve the situation professionally. She honestly shouldn't have come to work today if she didn't feel like handling the most simple tasks

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★ 1

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★ 4

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★ 5

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★ 5

While it's true that they have been very short staffed at times in the past, they can't be faulted for that. Every single employee I've spoken to here has been so kind and genuine. I appreciate their hard work very much!

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★ 2

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★ 1

Very rude and disrespectful

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★ 5

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★ 3

Decent food. Forgot to give us a fork.

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★ 1

I’m still waiting after 45 minutes for two burritos nacho fries and a taco…nothing fancy not a single substitution, we got two drinks spent $24 so don’t want to pull away. This is insane. Now they brought someone else’s food out that was behind me that had two bags of food. Ugh. Taco Bell please get this one in Mauston together.

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★ 2

It would be a great place the problem is it has the slowest service around I now go to Lake Delton or the dells even tho I live in the Mauston area It's too bad because they have great attitudes and it's a welcoming place Slow service takes so long for food

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★ 1

For fast food you take 15 to minutes to get your food and soda machine was broken you should have more staff especially on holiday weekend since went in there on July 3rd. About 7 pm the drive through was 9 cars deep waiting for there orders and line of 7 to 8 people waiting inside and there was a few people asking for refunds cause it was taking so long

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★ 1

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★ 5

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★ 4

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★ 5

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★ 5

We stopped here on our way through in a road trip. Great experience, one of the best, if not, THE best T-bell we've had (and we've had a lot). They ran out of diced potatoes for our order but offered a supplement and through in an extra side . Our food was delicious and packed with ingredients more than normal. Great bang for your buck here and friendly staff.

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★ 3

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★ 5

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★ 2

We ordered at 6:11 pm. It said food ready at 6:48. Got our food at 6:54 pm. They had no forks and were out of mild taco sauce for the 2nd time in a month. What is going on with this restaurant? We’ve never had issues like this at this place.

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★ 1

Burnt food and packaged sloppy

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★ 1

I’ve went to the Mauston Wisconsin location for food numerous times in the past to order food, recently there has been nothing but messed up food and hair in my orders and I’m truthfully FED UP with this location. If HR sees this invest in hair nets and gloves no one else wants to be eating hair 🤮🤮

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★ 1

Slowest service ever

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★ 4

Let's not get too carried away -- it is still Taco Bell food. But hear me out: Gavin gave me the best service that I have had at a fast food joint in probably the last 6 months. He identified that I was looking for something healthy, and preferably dairy free. I don't think I even said this, he just picked up on it. He started recommending healthy items that were not even on the menu. Also, the place was reasonably clean as Taco Bell goes. I will return when I'm in the area.

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★ 2

Slow!

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★ 4

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★ 5

What can I say it's taco bell. I know what I'm getting every time.

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★ 3

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★ 4

They didn't have enough employees only two on shift . I feel the staff done great a job per the situation . They were pretty busy .

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★ 1

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★ 1

I don’t know why they call it fast food there is nothing fast here form the service to the employees. I wouldn’t waste my time waiting for an employee to take your order if you do come here because you will wait 20 minutes for one to come up and take your order and then another 20 for your food

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★ 3

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★ 3

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★ 4

Friendly service, very clean restaurant, hot and fresh food.

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★ 2

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★ 1

Cold food and workers acting like complete fools. Stay away

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★ 2

Ordered a cheesy bean and rice burrito, and the beans were old, dry, and had some random hard pieces in it. Gross.

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★ 2

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★ 1

Got 2 different mobile orders and they were both messed up I ordered no beans in my 5 layer and there was beans we added toppings and it came with just cheese lettuce and meat kinda sad. Also the hard shell tacos were falling apart and had barely anything for meat it was all cheese and lettuce. I work fast food as a manger this is extremely sad

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★ 4

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★ 3

We visited Taco Bell on 2-11. There were three guys working in the back. Two of those men were having a seriously in-depth conversation about their Pokémon decks. One guy, Damian, was making the food, and running the register and the window. There was a line of people at the window and in the store. One item in our order was missing, and one item was rancid, but with one guy trying to work the whole store, I wasn't surprised. Damian deserves a raise, the other two should be fired.

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★ 1

terrible costumer service. they handed me cold food multiple times. they have also gave me broken tacos ,cold and soggy taco and no taco at all. I don’t suggest getting a slushie either they are either too frozen or melted. I really don’t understand how a place gets to this point. I’ve called to let the manager aware of these issues a few times but she seems to be apart of it as I have received messed up orders from her herself. I’ve been told no that they will not remake my food when they hand out cold fries per ethan a lead shift Supervisor. the people they have working for this location are ignorant and don’t know basic respect or customer service.

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★ 5

Great food, made perfectly. Delicious.

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★ 1

I keep ordering and feel like I'm getting ripped off. It's a big spoon of rice and beans, not 1x but keeps happening. Cheap out cause now I'm not coming back. Plus lots of mistakes I just chop up

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★ 5

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★ 5

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★ 5

When I arrived there was an extremely nice young man mopping the floors. He saw that I was with my kids(I’m in a wheelchair)and he immediately asked if I needed a hand. Made sure my order was right and went the extra mile. Awesome young man 🙏👌

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★ 1

2 o'clock in the afternoon, 5 employees one of which was out in the parking lot with a couple of guys, not enough people to open the lobby and no walk ups.. went to the window and the the girl told me no walk ups 4 kids in there giggling and running back and forth... no adult supervision and bunch of kids that don't want to work....would give 0 stars but can't....

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★ 4

We had to wait a bit for our food, so groups or big orders are encouraged to call ahead their orders as they usually only have 1 cook at night. All said and done they handled everything really well. Gold star on customer service tonight for our family!!

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★ 5

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★ 1

We got there and stood there waiting for someone to help us and they just ignored us, an older gentleman walks in and then they come and help him right away. HORRIBLE SERVICE

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★ 4

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★ 1

Beware of using your card here. I ordered food for my family after a long weekend of moving and we paid with my card. Our order was wrong and my husband went back in to get it corrected. The shift lead, Brad, was rude when we asked for the order to be corrected. Then an hour later my card was charged several times for online purchases. Pretty big coincidence since my card is very rarely used for any purchases and it happened only an hour after a bad interaction with an employee.

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★ 2

The slowest taco bell drive thru i have ever been through. The people working here don't know what they're doing and don't know you're supposed to get drive thru first then inside. There was a line of 6 cars with me. Ridiculous. Learn how to train your people and how to properly run a FAST food place.

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★ 5

Mauston Taco Bell I've been in that place many many times in those times has been dysfunctional messy floors not clean tables not wiped down numerous other things has not been filled up but today I walked in there ordered a meal and sat down as I was eating my meal I took notice of the supervisor on duty as I finished my meal I walked up and told her very well done she had her people working for her she had everything in order floors were clean everything was stock up I was impressed how she handled everything this place in mauston has never been like this she did a very good job of handling everything making sure that things got done and stocked up if I was you Taco Bell you better keep her VERY GOOD JOB. THANK YOU P.S. could you bring back the rattlesnake please

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★ 3

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★ 2

The soft shells where very dress dry the cracked and broke. Even the bean burrito shells. Seemed old and dried out

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★ 3

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★ 5

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★ 5

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★ 5

No chili at this location and they charge $.50 for a red sauce. The burrito was fresh folded oddly but super good clean store connected to the gas station BP. It was a little tough to determine that when you pull into the parking lot.

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★ 5

Went late at night with a friend, and I got a free drink. It was a wonderful experience and I will be coming back!

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★ 5

Ann G took our order. I can’t say anything bad about Ann. She has a positive attitude with patience. Ann takes pride in her job. She made our visit awesome.

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★ 3

It was as good as fast food can be.

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★ 1

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★ 3

Food is pretty good most of the times. Depends what on the time of day. Drive through is a little interesting. Causes issues with the main door if you have a longer vehicle.

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★ 5

Great employees and good food.

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★ 4

Great food ! Love thoughs mexican combos!

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★ 5

This taco bell ain't the fastest but it all tastes like taco bell and it has truck parking

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★ 5

The entire family loves Taco Bell. We like the Doritos Locos tacos and crispy cantina chicken with the grilled cheese burrito the most. ( They are the best When they're done right. Preferably When the cheese are melted on them nicely and with a roasted look.)
And SHOUT-OUT TO MS ANN, we always get the best service and we can rely that our orders are all there and are done right, and most of all ARE DONE TO OUR LIKING.

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★ 1

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★ 1

This is a sausage burrito. That’s only about 4 inches long. I got dinner last night from them and it was wrong. I figured I’d try again this morning for breakfast and this is what I get.update. They forgot the sausage on my sausage burrito. I got an egg. What a disappointment. Management needs to do something with this store.

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★ 1

This place is desperately lacking in customer service. I ordered 2 items on the menu and waited 20 mins for my food. There are at least 4 employees in the back laughing and carrying on, and during that 20 mins, not one came up front to speak to the customers. My order wasn't correct. I asked for extra stuff on my food, paid for extra, and didn't get it. Once they hand you the food, they go back, and you won't see anyone until the next order is ready. I won't be back to the location. The photo is to show how many people are waiting and ha e been here for a minimum of 10 mins.

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★ 1

1st of all, we were told to pull ahead then we wait for 15 min. Then, the employee comes out to have us pull ahead more. We asked how long it was going to be. He said he has no idea because they have to make all of the lobby orders before ours. I thought orders were made in the order they came. Anyways, I waited 10 more minutes. The employee asked me to check my order. We were missing a cheese fry. He went back in. Came out and asked for my receipt that they did not provide. Then proceeded to tell me that i wanst gettinf my order of fry. I said whatever. I was over it. Then the chips in my burrito were stale. Never again will i stop here on the many trips i take thru here.

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★ 1

This location was a cavalcade of wrongness from the start: a burrito was missing from the order, the drink machine was missing all but 3 of their beverages, two of the meals contained black beans despite very specifically mentioning that they were swapped with normal beans. To add to the hilarity, there were no straws either and we had to ask for our drinks that we already ordered twenty minutes prior.
It appeared there were only two workers there. While I can sympathize with their stressful condition, they were terrible with communicating properly and were far too silent. Arguably the worst Taco Bell experience, not worth your money or time (trust me, you will waste a lot of the latter if you come here).

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★ 5

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★ 5

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★ 1

Came here to get lunch with my best friend, my niece and her boyfriend. We placed our order at the kiosk, plenty of employees around behind the counter none of whom acknowledge we where there. We sat down to wait for our food and while doing so this tacobell male employee began spray painting the air vents in the ceiling in the Lobby! My niece asked him to stop and mentioned that she has many years of food service and she is pregnant and her mom has a lung disease. He became a bit argumentative stating that he has to get this down before the big bosses come on Wednesday and that he was told to do it. We asked again if he could stop and he got down an went behind the counter where they make the food and began to spay paint those air vents. During this time a gentleman came in and came up to the counter and was ignored so he walked out. We love tacobell but this was a very disappointing experience. I have a photo for proof!

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★ 5

Amazing food

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★ 1

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★ 1

My order is wrong EVERY time I go there!!!

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★ 5

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★ 1

no straws 😓

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★ 5

The person who took my order was rude

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★ 5

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★ 3

Mediocre but it's decent

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★ 1

We are locals and used to go here often but not anymore. The place has gone way downhill while prices go up. No senior or military discounts and guy at window was very rude. Tacos were cold and a mess. Don't recommend this place at ALL!!!!! Very disappointing and you have lost our business.

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★ 5

Great variery, great prices, like this better than farm and fleet

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★ 1

Rude and when I ordered a meal they didn’t give me a drink saying I have to buy it separately which on the meal it clearly it says on the meal you get a drink and was very rude about it

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★ 5

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★ 2

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★ 1

For a major fast food franchise, you would expect there to be basic standards, food quality, and service across all Taco Bells. However, this one fails to meet any kind of quality customer expectations. The only one they meet is merely existing. In the 20 minutes I have to wait for 2 meals, I feel sorry for myself that I stooped to such low standards just to grab a bite to eat.

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★ 1

Hauling horses to be told they are doing a shift swap and that it will be 20 or so minute wait plus being out of their main soads well 7 employees stand outside the door talking. Also asked for a number to call management to be told no and a window closed on us.

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★ 1

Terrible had a 30min lunch break took over 30min to get my order of 1 did not even have to eat it very sad do not recommend for timed lunches or in a hurry !!!!!!

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★ 5

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★ 5

Very friendly staff and the food was fresh and well put together.

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★ 3

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★ 1

garbage food 20$ in food for it be barley andy meat more cheese than meat. all the workers bunch of weirdos cux hitting your vape at work makes sense. 15 mins for 6 tacos
gm better fix this id say just go to wendys. must be a low pay dead end job and low pay cuz the people there are not the best workers welcome to mauston🤣

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★ 5

Tbell is always the best option

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★ 1

Absolute worst Taco Bell on planet earth. Idiots. But what else can you expect from Wisconsin :/

And WOW that’s a taco supreme? What could a regular taco look like!? Yuck

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★ 4

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★ 3

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★ 5

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★ 5

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★ 1

i’m sure this may have been an error in training which i understand. but when zero items in our order were made correctly that’s a problem. the cheesy bean and rice had chipotle instead of creamy jala and cheddar cheese instead of nacho cheese. the chicken enchilada burrito had beef instead of chicken and had beans added to it? my friend had gotten a power bowl and it had avocado ranch when she had selected none. she added potatoes, those were either over cooked or they sat up in the warmer for too long. i’m sorry, i understand how stressful the job gets especially when it’s busy but at least have one person on the line who knows what they’re doing.

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★ 1

nasty place seen a lady hitting a pipe of some sort in the back while getting food in drive thru food was sloppy was missing food and dint get my drink i will not come back ur better off going to wendys or dennys

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★ 4

Just ok

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★ 1

They ran out of breakfast items, which isn't a problem on its own, things happen. The actual problem is when getting a refund turned into a 30+ minute affair of waiting and hand exchanging. By the time I was actually getting the refund, I just had the entire order refunded and went elsewhere with my group.

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★ 1

I've been here multiple times now trying to give them the benefit or a doubt, but I will not be returning. They messed up such a simple order MULTIPLE times!
Crunchwrap, no sour cream, beef and chicken.
Today was the last straw as I order thru the drive thru and they mess up as usual. I go in, explain the mistake. Hear the guy shout the correct order. Back to my car, and its still only chicken! How hard is "chicken and beef" ?
They always mess up multiple parts of an order, even when i don't get this specific one. They've forgotten whole meals even! It's ridiculous and I'm done and I do not recommend going to Mauston Taco Bell

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★ 1

Terrible service, food was terrible also, I wouldn't let my dog eat this. Also order breakfast food and get tacos and the girl on the phone is like well yeah I g

ave you the wrong bag. I think she has a 6th grade education

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★ 4

This is my 3rd time here and but the first time the food was hot and it tasted well and it look delicious. Thanks.

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★ 1

The worst ive ever had!

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★ 5

Very good food at OG prices!!! I am a tbell connoisseur and have been to many tbells. This one in particular has longer wait times but the food and the OG pricing make up for it! Good work!

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★ 2

Terrible service, I waited for over 20 minutes to get my food at the drive thru. The girl said that they got busy at the counter inside

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★ 4

Burrito Supreme and the grilled cheese nacho fries were very good.

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★ 1

They forgot one of my menu items, this isn't surprising, their's a reason that the people that work there, work there. Lost a customer

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★ 1

Was the worst Taco Bell experience I’ve ever had. Food was cold. Paid over $60.00 and got $10.00 worth of food. Paid for extras that I did not receive. As soon as I picked up the bag it ripped. Got me a carrier and it ripped spilling everything in the floor of the restaurant. Never again

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★ 1

Hope you like thug music, dirty tables and slow service.
Playing songs like 10 Freaky girls, and Major by Young Dolph, great family atmosphere.

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★ 5

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★ 3

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★ 1

Walked in at 4:30pm on a Friday night. Not a customer in the place. Stood at the counter for 10 minutes waiting to place our orders. None of the 5 employees that were on hand, even came out to help. Finally gave up and Selfed order. After completing and paying for it, we heard someone in the back say “ inside order just placed’. Food was not good. Taco shells were all cracked and ending up using forks.

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★ 4

Usually busy every time I come. Haven't had any issues with the food and quality. The biggest complaint is the wait time. I don't get too bothered by 15 a minute wait, but everyone else who was waiting seemed pretty pissed. When I was there at around 12:15pm, there was only two employees making food for around 12 people plus drive through.

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★ 2

Went to the drive thru and was told to wait because they only had a few employees on the clock, so I waited 10 minutes and was apologized to for the wait and asked if I could order. Nope. So I waited a few more minutes and was finally told to come inside to order, okay, so what's your drive thru for then? Thanked them and went over to Wendy's.

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★ 5

alright but gives u bowel problems

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★ 2

Wait 20 minutes for 2 tacos.

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★ 4

Lately the service has been better and the staff have been more kind. On occasion we get a mistake or the wrappers don't indicate the different kinds of burritos we get but things have gotten better.

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★ 1

Can you guys please label your food. Label the burritos, label the Crunchwrap’s, label
Just for the people who aren’t familiar with ordering.

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★ 1

LABEL THE TACOS AND BURRITOS

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★ 1

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★ 3

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★ 1

Mostly the lobby is closed you have to order through window 😖 its ok if dine in closed but at least for order and waiting they should open the door.

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★ 1

Slow as a Snail DONT NOT COME HERE WE WAITED 30 MINS FOR 5 Tacos

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★ 2

Out of a lot of products

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★ 1

EXTREMELY SLOW SERVICE on a Sunday afternoon at 2:30PM. We ordered and 15 minutes later we still had no food. We were standing around and didn't have our food. All the tables were dirty and full of crumbs.
Not a great place to go.

My food was cold and messy and definitely not worth the price.

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★ 4

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★ 5

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★ 4

Good staff . Fast service.

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★ 5

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★ 2

I ordered 3 items. The two items with ground meat had very little meat compared to in the past when ordered the same items.
Come on now....I'm not paying for just lettice, a little cheese and three tomatoe pieces. More meat next time or won't be back

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★ 1

They randomly close the lobby

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★ 4

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★ 4

good

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★ 1

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★ 5

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★ 5

just went to the bathroom, was nice.

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★ 5

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★ 1

Took 30 minutes to order and 25 minutes to get our food plus the server was disrespectful and rude. if I could rate it below one it would be -5

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★ 1

The worst management you can have is at this location. They could care less about the customers here.

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★ 3

Food is on par with all taco bells. It's what your going to get. I'm glad this location exsists due to being convenient for truck drivers. Whenever I stop here I'll come and get my taco bell fix.

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★ 2

5 people on staff, lobby closed. Truck driver forced to walk up to the window to order. Two bean burritos. Beans chunky and crunchy. Lots of customers, no reason not to have fresh, properly made beans.

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★ 5

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★ 5

The best steak quesadilla I ever had. Fast friendly service. And they do have truck parking off to the side behind the building.

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★ 5

This is the best Taco Bell in the surrounding area. The food is always great. My order is always right. The staff is always consistent and great with me. Anytime I visit a Taco Bell that’s not Mauston, I regret it.

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★ 1

Truckers beware not open to walk into. If you only have drive through open maybe you shouldn’t advertise otherwise stopped my semi here for a 30 min break just for Taco Bell and can’t order food? This place can’t put a sign outside its next to a truckstop great location but they don’t care. And yeah gas station it’s connected to isn’t worth a visit for food.

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★ 1

The only Taco Bell in existence to close early every chance they get.

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★ 3

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★ 4

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★ 4

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★ 1

Ordered through the app and when I went to get my order they were closed at 8pm. App and door says open till 12 but I guess that's just a suggestion. When I called they answered the phone and said I could pick up my order in the morning. The worst taco bell that I have ever ran into. Still waiting on a refund!

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★ 1

This place gave me and my husband food poisoning, we didn't even finish our food because it had a bad taste, somebody needs to report this store to the health department! We've been sick and throwing up ever since, they ruined taco bell for me.

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★ 1

My food was cold

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★ 1

After driving a distance for a taco fix, decided to go into the place to order. It is attached to a gas station, with a terrible entrance and parking lot. The place was dirty, tiny, several people waiting, no direction for how to order anymore (Can't there be a sign with instructions anymore?). Ugh.
After finally figuring out how to order online, waited and waited to have your name yelled out. (Positive note, the worker appeared calm with all the chaos!)
Soooooo... disappointing.

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★ 1

Closed early

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★ 1

Sucks Bigly

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★ 2

When going through the drive thru, they only take one order at a time, which makes for an extremely long wait. They do not take your order until they have totally finished up with the person in front of you. Also, they no longer have chili cheese burritos at this location.

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★ 1

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★ 5

Tried the nacho fries with cheese sauce, hot and delicious!!! This Taco Bell always makes the food fresh, hot and delicious!! The employees show they take pride in their work!

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★ 1

Ask a question the workers turn their backs on you and walk away. In the last two years people have completely forgotten how to talk to each other. "Oh no! The customer asked a question I don't know the answer to! I guess I'll just walk away!"

I tried giving this place another chance. Decided to dine in. Apparently they were short staffed because when they became overwhelmed THEY LOCKED THE DOORS WITH CUSTOMERS IN THE BUILDING!!!

There was no access to restrooms and NO crashbars on the doors! Customers had to physically unlock the doors to get out, but the lock is cumbersome and some GUESTS WERE PANICKING because they were trapped! We HAD TO CALL THE POLICE because the situation in the restaurant was getting out of control.

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★ 1

It is 10am and it says they open at 8am but both doors are locked.

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★ 1

They open at 8 on Saturday. I drove around and seen 4 employees out back smoking. I went to the drivethur at 8:15 and Me and 2 other cars waited in line for about 8 minutes with no acknowledgement so we all drove off and I seen 4 employees still out back smoking.

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★ 1

Google says the Mauston Taco Bell opens at 8 AM. But when I pulled up to the drive-through at 8:30 AM. They told me that they did not open until 9 AM. Why serve breakfast if you’re not going to open before 9 AM!!!!

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★ 5

Staff is always busy and always polite.

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★ 3

It's Taco Bell

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★ 1

Placed my order online and when I got to the store and checked in they said it would be a few minutes which is understandable. 45 minutes later I ask if my food is almost ready and found out they cleared my order and forgot about me so still had to wait another 5 minutes for my order. Then just a simple have a nice day.

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★ 5

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★ 4

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★ 4

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★ 1

Wait there for 20 min to give a order

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★ 4

Source: Google

★ 3

Slow service in drive through

Source: Google

★ 4

It was ok at best.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Source: Google