★ 1

Made an order at (approx.) 7pm, the app said it'd be ready at 7:43, pretty long, but that parts fine. Entered the building at 7:35, waited until 8:03 before we received our order. I had realized i'd forgotten something, so I asked if I could get it; while paying the employee taking the remaining of my order had an unnecessarily poor attitude and proceeded to toss my change at me rather than handing. For a reasonably staffed team, the wait time is beyond ridiculous. Even when the order is FINALLY received, they give an attitude. Its a problem.

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★ 1

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★ 3

3 stars but anything is better than old grog

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★ 3

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★ 5

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★ 5

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★ 1

Over an hour in the drive through for 4 items

Never again

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★ 1

Llevo mas de 40 min esperando un mal servicio no tienen personal suficiente nadamas por q no puedar menos estrellas 🌟

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★ 2

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★ 5

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★ 3

Please stop giving me Baja blast when I ask for a regular. Stop folding quesadillas and shoving them in the smallest bag possible. Mr.taco tactic must not work here anymore because it is no longer tacotastic.

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★ 1

It was the absolutely worst food that I have ever had. I’ve eaten at a lot of Taco Bells and the food at this one is the worse.

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★ 1

So slow expect hour long wait times

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★ 1

0 starts would be too nice. Took over an hour in the drive through. AND they forgot most of our items. DO NOT GO HERE.

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★ 1

Currently sitting in the drive thru, I've been here for 40 minutes on a mobile order

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★ 4

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★ 5

Great, only once in while we run into problems but typical ones depending on time of day.

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★ 5

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★ 5

Consistency.

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★ 1

Slowest Taco Bell ever. They prioritize inside over drive thru. Just sat in the Drive-Thru for 40 minutes to pick up a mobile order. No idea how they're this slow when they look fully staffed.

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★ 5

Went about 11:30pm got a #1 thought it was taco supremes, got regular tacos, but I don't care, they were friendly, fast and the atmosphere was good, workers working together, girl at window was professional.

They deserve more than most greedy people give them credit for. Mistakes happen. And I could be wrong on what I thought I orderd. I rarely ever eat fast food. And they work hard for little money.

Good job, Menasha Taco Bell 😊

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★ 5

This is the best location in the Fox valley. Always well made food. No crunchy rice. Very polite staff. If they all made the food this well, I’d probably eat there almost daily.

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★ 2

used to have good tacos, but recently they've tasted off.

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★ 1

They skimp on every food item we got, not a lot of chicken or even sauce, 3 sause packets. I didnt even get some of my food. $30 worth of food. I will NEVER go to this taco bell anymore

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★ 1

Been sitting in the drive thru for 20 to 25 mins with just 2 cars ahead of me.

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★ 1

Took forever and terrible service

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★ 5

The Double Stacked taco, or Cheesy Bean and Rice burrito are my go to items. Usually with mild or hot sauce.

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★ 5

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★ 3

Just asked for sauce and didn't get any. I will pay more attention before leaving the line.

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★ 2

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★ 2

Stopped for breakfast today, wasn't busy, so why were my steak crunch wraps cold and the cinnamon bites too? This place has gone down hill. Is it because of all the road construction going on?

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★ 1

Took 45 minutes for two bean burritos. Ridiculous.

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★ 5

Love it here. The service is phenomenal, we've been going to this location for over 2 years now . We recommend the food as well. They always have our order correct and the food is fresh .

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★ 1

Don't even bother making an online order. You'll be waiting forever regardless.

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★ 1

They ate my order and charged me. The worst restaurant I have ever been to in terms of poor staff and unprofessional treatment.

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★ 1

So this place is supposed to be open till 11 am. At 10:30 when we got there to go inside and eat. The doors are already locked. At the same time there is a couple eating inside while i just got passed up in line by three cars trying to head inside. So on top of wasting about 30 min before i get to order, another 15 or so to finally get the food. Making a fast food order take 45 min-a full hour to not even follow instructions on the order. The night staff is a bunch of lazy teenagers who arent qualified to work at a Taco Bell. Its an easy job children. Get your staff in order, or hire new staff completely. The Menasha TBell has really gone downhill in the last few months

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★ 3

Gets the order wrong evertime

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★ 1

Food is normal but the service was slow and came with much attitude from the worker at the drive through window. She told us they were changing the lemonade syrup then proceeded to complain when I didn’t swap my drink choice. The then handed me water and mutter your welcome under her breath

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★ 5

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★ 1

how hard is it to hear my entire order at the drive thru and give me everything i order this is the 5th time it has happened wont come back

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★ 1

Fat pile of ants on the both in the corner

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★ 4

Extremely busy restaurant but service is slow and employees lack motivation or personalities

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★ 1

Got all the way home for my oder to be WRONG can't I don't have time to go back very upset

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★ 4

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★ 1

If you want to wait for over 1 hour in the drive thru when there are only 5 cars ahead of you - go here. Unreal. This has been the norm for over 6 months, and they havent done anything to make it better.

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★ 5

Keep those 2 guys working today, they made the best food I’ve seen from Taco Bell!

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★ 4

Mmmmmm yum

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★ 2

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★ 5

The gentleman that checked me out was very kind very sweet - complimented me on my coat which I thought was very nice

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★ 1

Expect to wait 15-20 minutes for "fast" food and workers to be short with you. There were 3 cars in the drive through with each spending 5 minutes or more at the window waiting.

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★ 1

Every time I get food this taco bell messes something up and after the 5th time I'm done. I say no tomatoes they add extra tomatoes, my tacos are cold within 2 mins of leaving the store to get home and I only live 5 mins away.

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★ 1

Probably the worst Taco Bell in the United States. I know some have poor service but this one tops them all. I’m currently waiting in the drive thru and it’s been 20 mins and no one has moved with 4 cars ahead of me.
Quality control is also a weakness. Half my order wasn’t in the bag in previous times.

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★ 1

Trash employees and management, took my money for a online order and they closed early..can't make an order right anyway

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★ 5

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★ 3

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★ 5

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★ 1

the workers suck and don’t make the food good. horrible service and they take way to long for delivery or pickup. not only that but everyone there is cussing and super rude i hate it there do better taco bell.

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★ 1

Done ordering from all the taco bells, they skimp on every food item we have gotten and to bring home $40 worth for absolute garbage is sickening.

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★ 5

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★ 5

Awesome service

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★ 1

Night shift has a nasty attitude. Skimp out on portions (let’s be real, your portion sizes should be bigger than 3 pieces of steak on a taco or a plate of nachos. Then they have the audacity to say their portion sizes are different during the day? What could be any less than that? There was also hair in the food. Then when you call and ask for a name, female refuses to give up her name. I get it you hate your job, but don’t take it out on the customers that pay your way. Keep your business for the day time they have a better attitude.

Her name is Whitney and she’s the GM. I get you don’t want to give out your name but the store WAS running very well up until recently, your attitude doesn’t help.

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★ 3

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★ 3

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★ 5

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★ 4

You know what you're getting at tacobell, don't act like you need a review.

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★ 1

Do yourself a favor and just go to any other Taco bell in the valley. This place is awful in every sense of the word. It is not Fast Food. Waited 30+ mins only to get much less than I ordered. Wrote a message hoping they'd rectify it and have not heard back in over 2 weeks. SCAM business that is always charging more for somehow even lower quality food. Save the headache take your business elsewhere.

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★ 1

45 min wait

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★ 3

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★ 1

Didn't get my food, but I did get to stand there while your employees made dun of my outfit like I couldn't see or hear them. Poor excuse, with this being a regular at many taco bell locations, I think it's time to close

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★ 1

Understaffed and Un caring. Messy slow and unmanaged

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★ 3

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★ 1

As a doordasher, whenever I see this place to stop at, I cringe. Extremely slow service, and shutting down the inside of the restaurant as well. It seems like a staffing issue as it looked like only 3 people working a supper shift, but they also don't seem to have much pep in their step. When the inside is open, you are surrounded by other people confused as to why their food is taking half an hour or more to receive. The McDonald's right next door very rarely has a long line, whereas everytime I come here it's long enough into the parking lot it impede normal traffic flow. Currently writing this review in the drive thru line... I do like taco bell, it is one of my go tos, but if I lived near this one I would eat anywhere but there. There's plenty of local Mexican restaurants, all more authentic than a large chain with "live Mas" as their logo, maybe the "Mas" (more) is referring to the wait times? Just a thought.

Update: I waited 25 minutes in line for 1 of my 2 doordash orders, then they told me I had to go through the line again for the other one 😅 we will see how long this takes, but quite incredible.

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★ 1

Let's not act like Taco Bell is super high quality... How are they only completing 10-ish orders in an hour?

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★ 1

Waited in the drive thru for over an hour

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★ 1

I am a food deliver driver and your menasha wisconsin and neenah wisconsin locations refuse to make orders for delivery drivers until no other customers are in drive thru line or inside which forces us to wait for sometimes over an hour. Your online customers are receiving their orders way laterer then the expected time. I'm tired of being forced to wait long wait times for 5 dollar orders because these locations hate doing online orders. Please do something about this or stop doing online orders. If I have to I'll bring this matter to a state or location media outlet and maybe bad publicity will help change the mistreatment in delivery drives. Thanks for your time. I would like a response of what will be done about this.

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★ 5

Get a taco 🌮 surrounded by a taco 🌮 then fold it into a quesadilla then insert into a chimichanga and you have created a taco taco quesochimichanga

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★ 5

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★ 2

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★ 4

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★ 3

Under staffed for a dinner rush drive threw took forever long lines

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★ 5

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★ 1

Ordering or without the app it is slow and taking one car at a time doesn’t make anything better

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★ 5

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★ 5

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★ 1

Horrible service and wait for food thru Drive up . Even had someone walk in and was told didn't matter it would be a long wait. Took over 45 min to go thru Drive thru and when we got the food it was cold. At least train your employees to apologize for delays rather than be rude and slam the window shut.

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★ 2

order was missing a few items. not worth going back to complain. should have asked for my receipt

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★ 5

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★ 1

went there got 2 5 layer burrito 2 of them and 4 taco supremes xtra sour cream on them and a coke med they charged me 37 almost 38 dollars for that so i checked the prices myself was only not even around 25 dollars they ripped me off and ya so mad tryed telling the girl but wouldnt listen to me and ya would like my money back that she jipped me and was around 6 pm on dec 15th

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★ 4

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★ 5

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★ 4

It's taco bell

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★ 5

Messed up order. Mexi melt no meat. So just pico and cheese. Didn't check order rite away. Had to go back. Was told to drive up to window. Store leader had to take order. He understood and repeated order back again to make sure they made it correct. Even went over to tell person making food. How it was made. Only other complaint is. Never get napkins with order. The last few times were that way. 1 napkin per item ust to be how drive thru was when ordering.

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★ 4

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★ 5

IT’S 12:20 am and THEY ARE STILL OPEN AND SERVING FOOD YAYYYYYYY!

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★ 5

It took just a tad longer than the other taco bells ive been to, but the food at this particular restaurant was better than the rest of the chain, that ive eaten, my whole life. I loved the Grilled Cheese Steak Burrito I had today with a Baja Blast. It was absolute perfection. Thanks again!

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★ 1

Very disappointing experience as always.

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★ 1

No offense, but don’t come here if you want FAST FOOD.

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★ 5

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★ 5

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★ 2

If you go to taco bell expect a wait, we've been in the drive thru line there for over a half an hour before and once you get in you're trapped

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★ 4

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★ 2

I’ve been eating at Taco Bell my entire life, and in the past few years have seen a substantial decline and the quality of food and staff. You have to be very careful which menu items you get and you need to have very low expectations. It is still one of my favorite fast food places, but getting a good meal is quite difficult at any of the Taco Bell‘s in the Fox Valley. Dining in is a complete joke as the weight staff doesn’t even want to help you check out they tell you to go use the computer in the corner.

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★ 1

Took over an hour to get through the drive thru.

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★ 1

I waited for an hour for my food. And its not the staffs fault. They were polite and working as hard as they could. They were shortstaffed and the owners were nowhere in sight.

They probably had 10 people that had to cancel their orders through third party apps. When I asked why they couldn't turn off orders on third party apps until they caught back up, I was told it was because they get yelled at if they do that.

If the owners cared about their business and more importantly their staff, they would let them turn off orders and/or being working right next to them. A ship without a captain isn't much of a ship.

Don't give them your money. I hope the workers walk out.

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★ 3

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★ 1

Over 1 hour wait AND COUNTUNG... waiting for my food in drive thru. Only 7 cars ahead, 3 actually backed up because of the ridiculously long wait. I'm still waiting. Over 15 mins per vehicle to get their order. Will never come back again! Need refund...

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★ 1

Never order food from here again! They called the cops on me. The second I walked in. They refused service at the counter. I got a little angry. I walked out the door as an angry customer should. You should not pay $13 for a meal or even $6 for a burrito (value menu chicken burrito turned to a 6 dollar item). I know it's fast food. But it's not worth it. They have employees trained to refuse to give a name for management to a customer, it seems, or what they tried to indicate to me.

I recommend some cheap gas station food. Local gas stations that are open 24/7. It's not much worse than taco bell. They wont refuse service at the counter!

If you are going to pay $14 for a meal. Go to a real restaurant. It's ridiculous.

I don't spend much when I go there in the first place. I get one item. Why stand around at the counter if you refuse to take orders? It didn't seem like they were too busy. Literally no line at all when I got back there.

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★ 1

Waiting 30 minutes for an online order is ridiculous. Serious and obvious mismanagement at this store. I can't remember the last time a simple order didn't take me 30 minutes, or more, to receive. Worker told people to order at the kiosk because they were understaffed and didn't have someone to work register and that the only 2 people in the store had been working since 6 am when I visited at 6 PM twelve hours later.

Horrible mismanagement is hurting the customers here AND the employees, something needs to be fixed here.

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★ 1

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★ 1

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★ 4

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★ 5

My favorite taco bell in the Fox Valley area. They always get my order right. Last week they had issues with the app and open hours, but they got that all sorted.

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★ 2

Food is great but I rate it as a 2 becuase service is ridiculous horrible. I’m one of those people who go late night. So of course the line is always long. But everything i go it takes too long get my food and all i order is the nacho fries and bean burrito, it took 30mins! For me to get my food. And that’s for every single car waiting in line. The Taco Bell in menasha. WI(the only1 in the city) be taking their time making their food. I heard rumors that the store owner boss limit how much people can work night shift because they’re not willing to loose money.Not only in menasha but all of Appleton too. I’m sorry but this is a huge flaw and ur loosing ur customer too.

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★ 1

I can't believe this is a Taco Bell in a small town because it sure seems like it is in the bad part of town in a large city! I have been here a few times because my sons insist on me picking up food here. Otherwise I would stay away from this place! The employees are almost always rude! The drive-thru line is long. The dining room and bathrooms are dirty! Do yourself a favor and skip this Taco Bell location!

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★ 1

Very unfriendly and rude.

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★ 1

No longer can order inside. Waited over an hour in the drive thru (8 cars) as online ordering and Doordash/Uber have priority. Avoid at all costs if you are ordering through the drive thru. EDIT: I ended up waiting 1h45m in the drive thru. It was another 30 mins once I made it to the window.

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★ 1

Today, June 6, 2024 around 8PM, I have been waiting in drive through for one hour and still have 4 cars ahead of me. Many cars left because it was taking 1 hour to send 4 cars.

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★ 2

Waited 30 mins to be told we are closing. Not once but 3rd time it happened.

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★ 1

Waited in drive through for an hour watching employees walk aimlessly, talk to each other / teenage customers inside the store while there was drive through lines going out of the parking lot. Finally received tacos that were greasy and half filled. This was my go to spot but they dropped the ball

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★ 2

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★ 1

Waited in drive through for half hour.while I was there 10 cars backed out of drive through and left including me. Hardee's Frisco burger hit the spot!!

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★ 4

The service is quick and the food is great.

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★ 1

Update: Somehow 45 mins goes by and no food when you’re stuck in the drive-thru…

Long lines, rude cashier, will mess up your order, or give you stale food.

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★ 2

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★ 1

Took an hour in the drive thru and their steamer was broken. Food tasted fresh at least.

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★ 1

I wish I could l could leave 0 stars. it’s been 3 weeks and their steamers are still “down” however it seems they’re only not working when they’re busy. I’m sick of coming and taco bell having nothing on their menu. if you can’t function while open, close. 0 stars is even generous. Taco bell is no longer something to enjoy it’s nothing more than a waste of time and a waste of energy. there’s such a small chance at getting what you came to order and an even smaller chance at what you ordered being right.

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★ 1

The slowest drive thru line ever. 5 cars and it takes almost an hour.

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★ 5

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★ 1

Was absolutely terrible. Only ordered 2 items and was stuck waiting in drive thru for 35 minutes. So not fast food service. I will NEVER be going there again.

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★ 2

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★ 2

Service is horrible, only taco bell 🔔 in my town. One time I found hair in my taco and I called to see if I could get new food and the manager hung up on me because I didn't get a receipt. I went there and brought my food back and demanded it to be remade and said that she hung up on me and she said that I don't have a receipt and everyone wears a hairnet who makes food. No apology for hanging up or the hair in my food. All I got was a coupon for a free taco and the manager is always rude.

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★ 2

Typical Taco Bell fare, but one of the dirtiest locations I've been in. And I had just spent 25 hours in a box truck helping someone move back from Florida.

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★ 5

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★ 2

Broken equipment made half the me unavailable. Service was great for what could be offered.

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★ 1

If you feel like wasting an hour of your life sitting in your car this is the place for you. I pulled into the drive thru with 5 cars in front of me and after an hour I still didn't have my food. After this incredible waste of time I couldn't fathom giving this "Fast food" restaurant any of my money. Either this location hires the handicapped our they are all doing heroin in the back. I will never waste my time coming to this place again.

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★ 5

Whoever made my food deserves a raise! Everything was fresh and hot and the proportions were spot on! Best 5 layer burrito I’ve had in years!

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★ 3

Barely able to eat, no time

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★ 4

Service differs depending on who's on staff at the time. The scruffy faced man at the drive-through window is always amazing and tries to greet everyone with an upbeat attitude and a smile! The woman at the window with the tats is always crabby and complains when you point out that she forgot something from your order. The other heavier set woman is just as bad and seems to hate the world. Wish this place would find a way to get rid of their proverbial revolving door.

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★ 5

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★ 5

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★ 2

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★ 1

In line they saw us but the lady continues to talk on her cellphone.

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★ 5

*Updating my original review, as I had the wrong location.

This Menasha location is the best I've been to, in terms of staff friendliness, accuracy, and ease of order. The food is always quick, hot, and exactly what I ordered.

I go out of my way to this location just to fulfill my Taco Bell cravings.

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★ 1

Ordered 2 soft shell tacos no lettuce and it was mostly just shell couldn't find the meat asked for nachos and cheese got a nacho Supreme can't get order right .food was cold this place sucks. Only went there to give them another chance done with them get something better for menasha

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★ 1

Everytime you come here the girl who takes orders is so rude and just ignorant as all can be. Then they always mess up and argue with you just to get it replaced. Hair in my food for 1 taco and I said I had my bank transaction and came in 10 minutes ago but they won’t replace it or share their name 😒😒 weirddd

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★ 1

Drive thru said only orders are taken on app. It was 2pm. I was the only car and still said only app orders. They were on their cell phone when I drive by the window.

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★ 1

I want to talk to the owner.

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★ 5

I love that this Taco Bell is conveniently by me, and it is one of the best Taco Bell‘s that I’ve been to the veggies are always fresh. I appreciate the hard work of the workers with a smile on their face even though the service can be a little slow I think it’s just low staff.

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★ 5

I’ve always had good experiences at this Taco Bell as far as the food the quality seems to have gotten better lately, too. The only thing I noticed is the service is a little slower, but still friendly.

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★ 1

Slooooooooooooooooooow

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★ 5

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★ 4

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★ 4

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★ 2

Customer service really sucks. You can tell the guy taking orders, hates life or his job . Do better. You all get paid way to much. Just horrible.

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★ 1

Rude staff won’t be coming here again other locations are acceptable but not this one.

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★ 1

Bad management and lazy employees.

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★ 3

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★ 3

Employees still aren't the friendliest

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★ 4

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★ 4

Lights were out because they were getting ready to close but, they still served us in the drive-thru.

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★ 2

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★ 4

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★ 3

Took forever to get a doordash order. But I guess they were swamped

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★ 5

Cheap fast food. Chicken burrito is the best. The only thing I eat there.

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★ 3

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★ 5

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★ 3

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★ 3

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★ 5

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★ 1

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★ 4

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★ 1

Slowest taco bell in the world

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★ 5

As of Dec. 2023 Menasha TBell seems to be the best in the valley. Good staff and clean location.

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★ 1

Whatever dude's making tacos tonight, please quit your job and don't ever serve food to someone again. The girl that did the window was spot on and nice but these tacos went straight to the trash. 100% that guy nuked some tacos laying around, those shells don't get that soft any other way and the lettuce showed it too, microwaved lettuce. Wasted $16 and hungry still, please quit.

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★ 3

Parking lot really sucks and they are understaffed. But the did a good job for what they had

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★ 3

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★ 5

Aways liked the Bell! Food was great and hot. Pretty quick to get food for looking under staffed at 10 at night, but I guess that should be expected at 10 pm.

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★ 1

Husband went through drive thru around 1:30am Friday to pick up the online order. They obviously can't even read & hardly ever get an order right. I swapped the beef to chicken on the chulapa & they put both meats on there. The receipt even showed to swap it to chicken. They barely put cheese on any of the order. I'm usually not one to complain, but I honestly don't even know how you can screw up an order so bad with no other cars there. He did go back & tell them they messed up & they made another one & said sorry. Still not happy, but this is a reminder to check your order before leaving.

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★ 1

Went through drive thru, had a bigger order. Specified requirements for the tacos due to an allergy, and they read it back correctly. When we checked before leaving the parking lot they were all made like normal, went in and asked for different ones and told them we specified due to allergies, the manager swore and stated we never requested specially made tacos. Unprofessional, rude management.

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★ 3

The chicken burrito Supreme is the only thing I eat from there. It's pretty good for fast food.

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★ 5

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★ 5

I love they're soft shell tacos

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★ 5

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★ 3

They are open late and they make the food quickly

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★ 3

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★ 4

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★ 1

I ordered breakfast at 10:45 am. It all went through. Went to pick it up. Went inside, no food in the pickup area. Ask employee. Employee says,"we ran out of breakfast food" What? "You couldn't tell me that before I came here?" No way of doing that. "Also, you need to get refund online because it's a 3rd party" They ran out of ALL the breakfast food? No other options? All of what we ordered is gone? Sounds like someone didn't want to cook breakfast at 10:45. Will never order from taco bell breakfast online again. Waste of time, money (that takes a few days to refund) and gas to get there.

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★ 3

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★ 5

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★ 2

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★ 1

Fix your damned air conditioning

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★ 5

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★ 4

This location is great most of the time. Always better than tacobell by the mall.

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★ 4

Good was good as always but the service was very. I def feel it was understaffed

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★ 4

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★ 5

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★ 1

After waiting in the drive thru for almost 30min they had no burritos or quesadillas available, the tacos I got had stale shells. Same with the tortilla chips, the meat was cold and the lettuce was wilted ... very disappointed

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★ 1

After a 40 min wait in the drive thru, got home to a total disappointment. Shell was raw and MAYBE a teaspoon of meat on one end. 30$ order and they all looked like that. Called and went back thru and I will say got my $ back. Do better ! Unfortunately this is not the 1st time... whats up Taco Bell ? Comon!!!

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★ 4

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★ 5

Good selection of menu items

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