★ 1

1 star is a compliment, at times there is a 1/2 hour wait in the drive through and a 50% chance your order is shorted.

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★ 5

Dirty

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★ 1

Drive thru was Slow as hell. Where the hell is the cinnamon on the cinnamon twist

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★ 5

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★ 2

I've eaten at this location 2 times. First time was phenomenal. No complaints. The second time the table was dirty, the drink station was a sticky disaster, pop all over the counter along with straw wrappers everywhere, my hard shelled taco shell was in pieces and super disappointed in the crunch wrap supreme, it was pretty empty I might as well have just eaten a taco shell.

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★ 5

You quiro taco bell

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★ 5

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★ 5

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★ 4

Nice staff, clean store

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★ 4

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★ 1

This has to be a joke 4:30pm 9/2/2025

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★ 5

Great service

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★ 3

Food has improved over the last year, but like service at all fast food, automation is taking over and service at the counter is but impossible to get

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★ 1

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★ 1

Well if you want to eat inside don't go here their lobby isn't open at 3:41 pm on a Friday. Guess I'm going somewhere else. Nice job Taco Bell.

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★ 2

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★ 2

EVERY SINGLE TIME I GET FOOD HERE THEY FORGET 1-2 OF MY ITEMS

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★ 5

Like taco bell 🔔

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★ 4

Probably best Taco Bell I’ve been to. 4 stars because, well, Taco Bell. Great service - clean

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★ 3

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★ 4

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★ 5

Always great

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★ 5

Gavin L. Was absolutely wonderful. You can tell he genuinely cared about the work he was doing. Thanks Gavin!

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★ 5

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★ 1

Always taking forever for the food. terrible management

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★ 1

Got a Nacho bell grande with no meat, a small tablespoon of refried beans, cheese and sour cream. Few tomato chunks. Sad that the food would go out this way.

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★ 5

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★ 4

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★ 1

Worst Crunchwrap ever. I ordered 2 and 1 was OK, but the 2nd I took 4-5 decent bites before I got even a speck of meat or sour cream. They didn’t ask if I wanted hot sauce and I guess that I did. They were out of nacho fries, which was my whole reason for going there. And the Cinnabon delights? The worst I’ve ever had. Honestly, I love Taco Bell food but I’ve had more bad experiences at the New Richmond branch than at all the other ones I’ve been to put together. It seems like the staff barely cares about quality and even less about anticipating needs. I’m not asking for mind reading but every other TB I’ve been to asks if you want taco sauce. Typically disappointing experience there. Not just once or twice, I’ve had about 7-8. This was my first time going back in over a year and it seems nothing has changed.

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★ 1

Every single time I order cinnamon twists for my daughter you guys forget to put them in the bag. And when I call you say I can just use my gas money to drive all the way back and pick them up. You are stealing my money!!!!!

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★ 3

Ordered the crispy chicken nuggets to give them a try. They were nasty. Super crispy over done. Rest of the order was good, I wouldn't say great though.

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★ 1

Slowest taco bell I've been to

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★ 1

The last 3 times I have been here the fries are cold

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★ 2

Ordered a 10pc nugget and got this?? 😭😭 there is only 7..

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★ 5

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★ 5

New dinned in.

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★ 3

Taco Bell, like any other fast food joint, is really a privilege, and really, you can probably do better and save more by going to some "Mom and Pop Diner. But since google wants me to leave a review here. So long as this place provides their "Diablo" sauce, I guess it's okay.

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★ 1

Had to leave star so I can leave review! As a person who works in customer service, so disappointed. Unacceptable behavior from the employees and shift manager. Asked for manager contact was told CAN NOT HAVE IT. Did not order food, since the drive thru order taker would not let me complete my order. WOW!! Never in my life have I experienced this! 4/18/2025 do not recommend this location!!!!

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★ 4

Good food. They usually get the order right & are quick to fix any mistakes.

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★ 2

Pintos and cheese are really hard to eat without a fork or spoon. Why can't you remember a spoon? I would have probably given more stars if I could have actually eaten the food.

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★ 5

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★ 5

Si!

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★ 4

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★ 5

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★ 5

I have always received excellent service from this location.

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★ 4

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★ 1

Sucks got sick

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★ 3

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★ 4

Fast good hot food. Customer service was very good.

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★ 5

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★ 2

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★ 3

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★ 3

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★ 3

Bad coustomer service. And after reading other reviews. I'd say corporate needs to hire a new manager. Bad management equals bad service.
Update. Still forget our food all the time but it's getting better, I guess. Not much in town so gotta deal with it... update food and service has gotten better. It has been awhile since I've eaten here so maybe I got lucky or they are better.

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★ 1

Literally forgot the meat and Lettuce on 2 of my 3 soft tacos yea. Just cheese and tortilla . And the 3rd I got dry burnt meat that tasted like it was days old.

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★ 3

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★ 5

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★ 2

I am so disappointed. Prior to my visit I checked the menu to decide what we all wanted and upon arrival was told they couldn't actually do the classic box even though it was available on the app and were extremely rude about it. When our food was handed out rather than taking her time she stacked all of our food on the one box we got resulting in it all falling on the ground then proceeded to say it probably was fine but "I guess we could remake it if it's ruined" the ground was covered in slush and the bag ended up soaked

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★ 4

The bell is always a decent option for a quick lunch break. This location was clean and friendly staff.

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★ 2

What a rip off! I would make my own before going there again

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★ 3

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★ 5

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★ 1

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★ 5

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★ 5

Best place to work, management is really nice. And the pay is really well for the amount of work you have to complete. The team feels like a happy house

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★ 3

Food is pretty tasty service is good most of the time and the atmosphere could be better.

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★ 3

Normal taco bell. Food was hot. Service was fast. Order was accurate.

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★ 5

Always Great Staff Service.

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★ 5

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★ 5

love taco bell

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★ 3

The restaurant is clean and the staff is friendly. The food is almost comical at this point, especially for the price!

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★ 5

Staff is always friendly and food is good.

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★ 4

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★ 5

I go here every Tuesday and the staff is always on point and friendly.

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★ 5

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★ 5

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★ 5

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★ 1

Gotta love paying extra for add ons and getting nothing. Also gotta love when a request for no onion is made due to an allergy. Good thing I didn't bite into it or that would have been a hospital visit. Super disappointing.

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★ 2

Blah as usual. Dirty tables as always!

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★ 2

Always seems to take sooo long. Not sure why.

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★ 5

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★ 5

Always good

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★ 2

Taco shells were stale and had hardly anything in it.

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★ 5

The gentleman at the drive through window was very polite tonight. Thank you. You don't see that too often

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★ 5

Shout out to the Friday night/afternoon crew! My family and I usually end the week with Taco Bell Friday and everyone at this location is always very patient and so nice when we place a pretty large order! We love coming here to end the work week and this location is definitely top notch with our custom app orders and does a really great job!!! Thanks guys you're the best!

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★ 4

They didn't give me my Diablo sauce when I asked for it. :(

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★ 4

Taco bell

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★ 1

Attempted to order via the app, there is no notice as to when the inside of the store closes and when online ordering becomes unavailable. We lost the ability to submit an online order minutes before arriving, wasting our trip as the bulk of our order was online only deals that the store was unable to honor. Please list these times somewhere. Most of these issues are with the app and not necessarily the store itself, but I wish they weren't issues at all.

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★ 1

Horrible service they told us we didn't place an order

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★ 1

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★ 5

I went through the drive thru so there wasn't much inside contact but the people working the drive thru were very polite and courteous. Had kind of a big order and they were patient with the time that I was taking to order and make sure that everyone was getting what they wanted. When I got up to the window most of the food was already there and waiting. It was maybe a minute and a half and the rest was there too. They had gotten the order correct and that was a nice finish on the visit.

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★ 5

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★ 3

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★ 5

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★ 4

Nice variety of good at a good price compared to most other fast food places.

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★ 3

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★ 5

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★ 4

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★ 4

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★ 4

i like the burritos, good customer service, good price

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★ 5

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★ 4

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★ 2

When we go there to get food they never get the order right we have to go back and get the right order the employees need more training on how to read and what's on the order and make the order right we will get this place one more try and if it happens again I will never come and I will tell everyone never to come to this taco bell again

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★ 5

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★ 3

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★ 1

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★ 5

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★ 4

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★ 1

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★ 5

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★ 5

Great service! Lobby was super clean! Shout out to Tony! For giving my dauther a free slushy,he could tell she wasn't feeling the best and. Brought one to the table for her! It made her whole day!

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★ 1

Dirtiest bell I've come across

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★ 1

At 1130 out of beef and chicken 2 of the main ingredients in tacos

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★ 5

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★ 5

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★ 5

Absolutely wonderful service. I ordered off the app in their driveway, got an apology 3 minutes later when I walked in the door, and they hadn't started my order yet.

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★ 5

Long line in the drive thru but the food is amazing

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★ 5

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★ 4

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★ 2

Lobby is never open. Drive thru line is always wrapped around the building. Parking lot is way too small, even for a compact car. If the lobby is open by chance, you can never get in or out of a parking spot due to the length of drive thru line blocking you in. Every time I stop it’s over a 20 min wait, which shouldn’t even be considered fast food anymore.

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★ 5

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★ 5

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★ 1

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★ 5

The atmosphere was bright and welcoming.. Sodas were cold and food was warm and cooked very well. The crew did a great Job. (Former shopper for TB).
Frances

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★ 2

Did not give me all my food

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★ 5

Amazing place great food

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★ 5

Amari was a rockstar! We are from DC and were here for a family wedding and they were super accommodating. Food was prime Taco Bell quality too. Would highly recommend!

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★ 5

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★ 5

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★ 5

Food was almost too hot lol. Visited at 10pm. The staff was very accommodating and friendly.

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★ 5

My local Taco Bell has always been good to us. The food is what we order and the price is good.
I like using the app to order so the food is ready when I arrive and I don't have to wait in the long drive thru line. We have been eating here 2 times a week on average for years!

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★ 4

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★ 5

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★ 1

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★ 5

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★ 5

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★ 4

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★ 1

General management is special. The worst service I think I've had by far. And I hardly visit fast food places.

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★ 1

Worst taco bell ever! Why can't they EVER get an order right. They get 1 out of every 8 orders correct. Why is it so hard to make an order and hand it out

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★ 5

Great food and place.

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★ 5

Lovely store

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★ 5

Hadn't been to Taco Bell for awhile. But everything went exactly as expected. Enjoyed it very much.

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★ 5

Food was hot... service was good!

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★ 2

The girl in the drive through was short with me like I had ruined her day by even being there. It wasn't busy at the time and I was polite as can be. No "thank you" or "have a nice day". Actually didn't say a word to me at the window for the entire transaction, just stared at me to indicate she wanted my payment. Then I got a cup of ice and a cup of coffee instead of iced coffee so apparently iced coffee is DIY now??

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★ 4

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★ 1

It was my first time door dashing and came to this place to pick up 2 orders. Waited in the drive thru and told them I had 2 orders and gave them the names. Pulled up and they gave me 1 order and the guy said the other order didn’t exist. Came around again and a young lady with an attitude came up to the window mad because I didn’t stop at the speaker the 2nd time around and preceded to argue with me over it while I’m trying to explain that I didn’t understand what was going on and then her strong protector came to the drive thru to give me the order that “didn’t exist” and a side of attitude to go along with it. Amazing work by the 3 stooges there. I was never rude just confused because the original guy I dealt with said the 2nd order didn’t exist. 3/3 employees I dealt with were terrible. Never going to new Richmond T-bell again for door dashing or food of my own. It’s an amazing world we are in where the employees mess up and get mad at you for it.

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★ 1

Bad

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★ 1

Libby is unbelievably rude and when you tell her it is not okay for her to talk to her employees is such disrespect, she slams the window in your face and give you the finger.

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★ 4

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★ 5

Very good tacos and pocket friendly prices

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★ 5

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★ 5

Awesome staff, friendly, and funny

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★ 5

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★ 4

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★ 3

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★ 4

I mean it's Taco Bell. The service was pretty awesome! And for a Taco Bell the food was pretty good! Thanks guys!

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★ 4

Was going through the drive-thru the other week and literally saw a girl worker picking her nose profusely through the window.. Then she went back behind the counter.. 🤮 I left. C'mon man. Have some respect while you're at work for f**ks sake. Disgusting.

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★ 5

Two guys in drive Gavin and Aaron seem like genuinely nice guys. They asked how my day was and I asked about theirs Gavin stated he can’t complain. He’s got a great job with great people to work with. I asked him his name and he said if you’re going to fill out a review, it’s honestly a great group not just me. Normally you don’t get those kind of pleasantries at a fast food but I will say it’s much appreciated thank you Taco Bell group keep up on your positive attitude it really does good for all of us!

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★ 5

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★ 3

Need more details on menu

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★ 5

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★ 5

I never have trouble with taco bell the workers are friendly

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★ 1

Very disappointed. I go to Taco Bell at least 3 times a week and my service is usually great. Very nice staff, quick service, and great food lately! The past few months, the cooks have been very good at making the food the way it should, proper portions and warm food, other than today. I now will go hungry until dinner. I got THREE tiny potatoes chunks on my Spicy Potato Soft Taco. Very filling. Then my Cheesy Roll Up was completed cold, very barely even warm. Gross. None of the cheese was even melted. I don't normally leave reviews, and I realize I only spent a total of $5 at most on my lunch, although it wasn't even a warm lunch. It was a cold snack. A definitely wasn't even worth what I paid for it, even with how inexpensive it is already. Whoever you have cooking today, 1/31/23, at around lunch time, needs to either be trained better to do their job properly or fired given they are barely even doing their job. I would love to keep getting my lunch at Taco Bell New Richmond, but not for the food I paid $5 for today. Worst food I've ever experienced at a Taco Bell. Please train better otherwise this loyal customer won't be coming back for lunch anymore, and I'm sure I won't be the only one. Waste of a tortilla frankly, given I only got 1 bite from my taco.

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★ 1

I came to get a taco from this location, and my taco was cold, old and lots of what I ordered was missing. Awful job new Richmond taco bell.

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★ 4

They had interesting hours during the pandemic. This was inconvenient but of course it was likely due to staffing. Nothing too special, it's typical T-Bell food! Which is great! This location has good response times on mobile orders!

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★ 5

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★ 5

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★ 5

1st time having Taco Bell breakfast and we thought it was great. Lots of choices.

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★ 3

It's Taco Bell. Frankly, they are all the same.

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★ 1

Absolutely horrible! I made an online order. Both Google and the Taco Bell app claimed to be open until 9 PM mind you I arrived at 8:15.
I arrive. There is at least 7 cars there and a young girl comes across the intercom and claims they are closed. I told her I placed an online order. She said well you'll have to cancel that, we can't make it. I don't live in town. I live 20 minutes away. I will NOT ever be returning and I think some KIDS need to not be employed.
I will be speaking with a manager tomorrow. If they even have one.

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★ 1

Honestly, I wouldn't even bother they are always slow, they are rude 😒 worse tocobell ever 😤 it has gone down hill personally

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★ 4

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★ 5

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★ 5

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★ 1

Order food and they didn't send the drink with it. When I called I was told there wasn't nothing they could do about it.

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★ 4

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★ 5

Breakfast options are tasty!

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★ 5

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★ 5

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★ 1

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★ 5

Consistently good food and service.

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★ 1

I waited in line in the drive through for 25 minutes and ended up leaving. While waiting with a drive thru 12 cars deep, I watched an employee cleaning the garbage cans in an empty dining area. Terrible service!

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★ 4

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★ 5

The absolute best Taco Bell I have ever been to. Everyone knows what to expect buying fast food, but my experience here was actually impressive. The care in putting my order together was obvious and made all the difference. Ownership and management should be proud!!!

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★ 5

Can't beat a good Crunchwrap

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★ 5

We have never had a bad experience at this taco bell!! Gavin L was very nice and had a great attitude even though we came 10 minutes before close. Got about 10 items and all were correct and nothing was missing.

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★ 5

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★ 5

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★ 5

Love it,great food and nice people

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★ 3

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★ 2

I understand the world is in a staffing shortage right now, but I would much prefer them to skip breakfast to be able to stay open later. I don’t want Taco Bell until the sun is down lol.

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★ 5

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★ 2

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★ 3

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★ 2

My order is always wrong by missing something or not getting the right modifications marked on order meaning not getting the right thing. Well today both happened they didn't apply the modifications I asked for and also forgot to give me something I was charged for and when I got it it was cold but I gave up and brought it home to microwave

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★ 2

Been very frustrating the last three times I've been there. I don't get the extra sauces that I asked for. Have had to go back in and get them. Which has made the drive-thru pointless

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★ 5

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★ 1

The biggest joke I've experienced in fast food. I mean, some places are bad but tolerable. This place is better off getting sold for the property so something that knows how to run can open up.

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★ 1

Went on my lunch break. Sat in line for 30 minutes and as soon as I got to the front of the line I was put on hold for another 5 minutes because they had other orders to take care of. I ended up leaving and seeking food somewhere else.

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★ 1

Every single item on my online order was somehow messed up.
I asked for no chipotle on anything and they put it on my chalupa (which doesn’t get chipotle to begin with) because I asked for another sauce, instead of remaking they just put both sauces on.
Forgot my potatoes
I like sour cream so I added sour cream to my items and didn’t receive it on anything. My freezes were half melted from the time it took for them to hand them to me out the window.
Go here if you want nothing correct, horrible service, and sloppy food.

Source: Google