★ 5

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★ 5

Very fast

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★ 4

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★ 4

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★ 2

Ordered inside to dine in. I was not greeted not acknowledged upon entering. Received my order and was missing my side order. I asked for sour cream and the worker gave off energy like it was a problem although I didn't even get what I paid for. Ordered the Cinnabon coffee, HORRIBLE! The coffee tasted like sour water and had 3 ice cubes when it was supposed to be an ice coffee. The service was not great and definitely not a location I'll ever come back to.

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★ 5

Un poco lento

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★ 3

Whoever was working the window at 9/5 you did a great job gave me sauce that I wanted and actually listened to my order great job sir thank you so much

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★ 5

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★ 5

On line order was just the way I asked it to be !

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★ 4

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★ 5

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★ 1

Not similar to McDonald's

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★ 1

Gave me half my food and told me to drive safe. I pull away and check the bag ... 4 items are missing. I pull back around and tell them I didn't get my full order. She says she has it and to pull forward. As I'm waiting for the two cars in front of me, I watch her hand my missing food to the car in front of me who takes it but then rejects it. As that car pulls away I get handed my food now that nearly 10 minutes has gone by. By this time you should have offered to remake the whole order. Total BS.

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★ 1

I've been waiting in the drive thru for 25 minutes already and only moved by about 4 car lengths. I will never return. If I didn't already order and pay on the app, I'd leave.

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★ 5

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★ 1

After an hour of waiting when ordered on the mobile app they said it'll be done in 10 mins. I've asked 3 times and they started making it after an hr of waiting.

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★ 5

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★ 4

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★ 5

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★ 1

Food poisoning every single time, no more

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★ 5

Always friendly staff.

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★ 3

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★ 3

Thought I was walking on flypaper when I walked in, but the floor is always sticky. I must've forgot. Taco was fine, but a little light. Chicken quesadilla was fine, but also a little light. The chicken "strips" were runts, may as well have been called nuggets. Totally not worth it for the chicken strips. $16 in food and I'm still hungry, and now, as I'm leaving, I don't want to set my feet down inside of my car because of how sticky the soles of my shoes are.

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★ 5

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★ 5

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★ 5

They helped me at last 10 mins of the shift.

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★ 5

Been here a few times, always good service! Oh, and....friendly drive thru staff!

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★ 5

Dear worker who put tomatoes on my pizza on accident: Please don't worry about it! It happens all the time. You remade it really fast. I realized maybe you and your manager thought I was upset when you saw me taking a picture of my taco bell bag. It wasn't to complain or anything! You see, I recently came out as transgender and when you asked my name for the order out of habit I said Michelle when I meant to say Mitch. For whatever reason you put Mitchell on my order, gendering me correctly when even I myself failed to do so. I was taking the picture to post to my trans discord group to share my joy.

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★ 5

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★ 3

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★ 1

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★ 2

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★ 3

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★ 1

My entire food order was incorrect. Several missing ingredients. Upon unwrapping one of the burritos, its contents were a tortilla smashed flat covered on dried refried beans. I called Taco Bell, and a male employee answered and told me to return for a full replacement of my total order. First of all, it took several phone calls before they answered, and they weren't that busy. I returned to pick up the replacement meal only to be again dissatisfied. I didn't receive all of the items I ordered. That which I did receive was more visually appealing. However, the ingredients were incorrect and incomplete.

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★ 1

Waited for over an hour to pick up my online order in the drive thru. Don't know how they're still in business.

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★ 5

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★ 1

It never fails that this location is at least 45 minutes to an hour wait for drive thru. That’s insane!! It doesn’t even make sense how that can be? Taco Bell corporate really needs to do something about this and how they’re running things there.

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★ 5

Amazing service from a Taco Bell. Quick/reliable/always makes it right/and a cheap option as well. If they mess up anything on your order they'll quickly do everything they can to fix it. Ever since I've discovered the double stack taco and that I can get 2 of them for less than $4 and get it in usually less then 3 minutes here is awesome! Kudos to the day team here that is always friendly.

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★ 1

Very horrible just horrible I've been in the Drive-Thru over 30 minutes and the line is not moving it is 1:40 a.m. I know they're only doing this because it's closing time please get more professional this is ridiculous

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★ 5

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★ 1

There is only one person working she is taking orders cashing out orders and making food without changing her gloves hope no on gets sick

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★ 5

Fast service, great experience. Everything was done correctly & efficiently.

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★ 2

this isn’t the first time that we’ve found HAIR in our FOOD. It’s not our hair because right when we open the wrapper there it is. The cooks in the back, specifically this white old chick had the biggest attitude when THEY got MY order wrong? Like why are you mad at me for a mistake you did, not paying attention when packing orders. Most of the time they make the food messy. Don’t even get me started on the drive through, they can’t multitask, give out orders and take orders. Was in the line for 45 minutes last time. Ridiculous. And I’ve worked fast food, drive through it shouldn’t be like that.

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★ 4

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★ 1

Unhealthy food. Stay away.

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★ 5

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★ 1

So I go and I get my way in the door with my wheelchair I order about $26 worth of food and do you think and it made me wait 10 minutes while they're wiping off tables and chairs okay so I wait get my order and do you think they would hold the door open for me hell no I had a struggle to get through both doors myself

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★ 5

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★ 5

very kind staff, funny, fast #JT #BiggestOrder

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★ 1

Waited 20 minutes in the drive through for none of my cheesy Gordita crunches to have sauce on them. That’s the best part! For how much I paid and how long I waited I’m very disappointed.

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★ 1

Experience at this tacobell was terrible and disgusting. First, we dined in and they didn't even have the heat on. Had to be 60 degrees in the lobby with the vent blowing cold air. While we were eating there was a worker that was cleaning the tables and seats with a dry napkin. No cleaner whatsoever. 🤢 Food was mediocre at best after we had to wait for atleast 5 minutes before someone came to the register. Not going back.

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★ 3

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★ 4

Drive through and great staff. Was good as usual.

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★ 5

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★ 1

Why does it take 25 min for your drive.

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★ 5

How can you not love the hospitality of Iesha!! Her customer service skills are on point and the food was hot & fresh tonight!!

Update: 1-22-25 avoid going in the evening because service go down tremendously. I was in line just for a $1 freeze only to be charged 3.69 because I had to wait for her to take care of 2 cars over 5 mins.

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★ 2

The price exceeds the quality. Was a staple for late night fare. Now it's no even making the list.

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★ 3

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★ 1

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★ 5

I got my food quickly. The food was fresh and hot.The person serving me was very helpful and polite.

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★ 4

The food was delicious, but they messed up my order. I didn't notice until I got home.However, they corrected it without giving me a problem.

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★ 1

Idk what happened recently but this Taco Bell has gone downhill Ive had a couple things slide but this is my breaking point so i come in and I’m pretty patient waiting at the line to order unfortunately i ended up walking out i waited 15 minutes in line and there was someone else waiting inside for their food too and i know the workers saw me waiting but they were only helping the people at drive through so after waiting almost 20 minutes to order i simply left and too add there were plenty of workers in there too so someone could of helped me but unfortunately nobody did

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★ 5

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★ 1

Asked for no tomatoes on my chulupas and the lady repeated it twice and they still put a lot of tomatoes on both them also forgot our empanadas. Barley any meat in all our food, Taco bell has gone down hill like the rest of the fast food industry.

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★ 5

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★ 4

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★ 2

Tables and the floors were super sticky and gross

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★ 1

Service is garbage. The lady in back had an attitude about me asking for my food after other people got served before me when I had my order in before them.

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★ 5

I LOVE their new chicken cantina menu. Also, that avocado salsa is AMAZING!!

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★ 3

Decent place

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★ 3

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★ 5

I just have to say that I had the best Doritos Locos tacos at 8:30 this morning at this location. They were made well, fast and were delicious. Also, the woman at the window was very friendly and greeted me with a smile!! I was happy that I didn’t have to get breakfast.

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★ 4

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★ 5

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★ 2

❌ ... This Taco Bell is OK, slow services ... ❌
Hard Taco getting worst.
Order 5 but 10 minutes later at home.
4 Tacos bottom stick in to paper wrappers must use spoon to get meat , cheese from wrapper ... ❌ .... Bad ..!!!

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★ 1

Wrong order…again. Nothing surprises me with the lack of attention to detail with this place

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★ 1

My food order was totally wrong

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★ 5

Update: things have changed 😭
Way to sell the new tostada see photo...
My family and I love this Taco Bell. The staff is very nice and friendly and they work very hard even the days they're understaffed. Customers need to have more patience with them.

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★ 5

Nice place, fast and friendly staff. Great food!

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★ 1

Horrible! Ordered a crunch wrap and cut it in half to show how little toppings and meat was inside. The one half didn't have anything. It was so thin. This place keeps raising prices, but decreases the serving sizes. NO excuse for this. Also waited 15 minutes when no one else was inside. They focused on the drive thru.

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★ 1

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★ 5

Always have the sweetest and most energetic people working here !

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★ 5

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★ 1

Waited 30 min never even got my food just had them cancel it. Horrible service.

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★ 5

Good service, decent food

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★ 1

Got my order wrong!!!

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★ 2

I have come here multiple times because it's the closest taco bell to where I live and they have missed part of my order or messed something up almost every single time. Asked for chipotle sauce and rice on my crunchwrap, and no lettuce on my wifes... Got nothing that was requested on either. Ask for 5 hot sauce packets... No hot sauce. These are just 2 of many experiences. Though it may be just a few extra cents per order, I am just throwing money into the trash.

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★ 4

Typical Taco Bell, which is fine!

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★ 2

This was a drive thru order. Didn't get a receipt because I used my debit card. Ordered 3 combo meals, a Stacker box, Doritos taco supreme, and a crunchwrap supreme. Received the stacker box and a bag, asked if everything was in the bag and was told "yes, I promise". Got home, no straws for 4 drinks, one of which was supposed to be frozen. No regular tacos with the crunchwrap meals that I ordered, no extra crunchwrap. Called and told them about missing items, I said thanks, before I could give them any personal info the person on the phone hung up. I don't want to get back in line to fix your error. Wish there was a closer store so I could go to that one instead.
****Update: have been there 3x in the last month, including a free Door Dash order. EVERY order has had something wrong with it. Went today, purposefully ordered to pick up inside, had a manager look at the receipt because of an issue with the app, still received the wrong drinks. Also, they keep stacking things on top of the Mexican pizza box, causing all toppings to be stuck to the box.****

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★ 3

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★ 5

Asked how my day was, separated our orders in 1 bag and it tasted great! What a pleasant surprise with how other taco bells operate nearby

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★ 4

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★ 4

Good mexican pizza and crunchwrap

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★ 4

Buenos

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★ 5

Can't complain about anything. Just a normal taco Bell with good service

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★ 1

This has been one of my go to spots for awhile and it's a hit or a miss but come on now, it's not even 1 am. Went through the drive through like at 9:35 pm & yes I ordered no beans on my noche Bell Grande but man, what's up with these portions? Ya'll need me to hop in there and show the workers how it's done? Cause somebody ain't training right, this is pitiful

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★ 5

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★ 3

This place is great but depends when you go. Daytime 100% great. 5 stars....Nightime.....ONE STAR.....I waited 45min in drive-through with only 5 cars in drive through withal cashier Sierra who didn't seem phased it took nearly an hour. But normally in the daytime the crew is sweet and wonderful and the food is always top notch delish! Even the night I waited an hour....the food was great but there was NO speed when it came to the workers. An hour for 5 cars is absurd. This is not usual but I was pretty upset by the time I left. Otherwise this place isn't bad at all.

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★ 5

I loved the energy Shonda is in the drive thru. She is always happy and upbeat. You feel like she really cares and not just a job to do.

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★ 2

The consistency is somewhat off here. I get supreme tacos a lot. The amount of meat seems to vary from just right to hardly anything. Also, the amount of sour cream they put on is a bit ridiculous. I had a few tacos where I thought was eating a sour cream taco instead of a beef taco. There was sour cream smeared down the outside of a few, as well. I would give 3 stars, but gave a 4th star because the service is always pretty friendly and polite.

Update 2/17/24 2:15pm:
Usually pretty decent service here in my experience. Today...? No cars in the parking lot and I'm the only one in the drive thru. Order taker / cashier rude and cutting me off. I wasn't even sure if she got my whole order. Order was wrong and she acted like it was my fault, then she threw a hissy fit, stomped away and whipped the wrong item into the trash. The whole time I was polite and said thank you. She didn't bother to say thank you or have a nice day. What a pathetic employee.

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★ 2

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★ 5

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★ 5

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★ 5

The workers were extremely friendly and accommodating! I love their energy! I would give them 100 Stars if I could thanks so much!

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★ 2

Didn't have problems before, but I do now. My girl ordered a nacho bell grande and didn't receive it in the order, she already disputed it, then I went to take a bite in my quesidilla and it's just a shell.. no meat, no sauce, nothing. Kinda disappointed

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★ 1

Terrible drive thru. No cars in line with me yet asked to park up front.

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★ 5

Prynce made sure our order was right and had a wonderful vibe, treated us right even if it was a large order!!!

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★ 1

This might be the slowest Taco Bell in the world. I have sat in the drive through for 45 minutes before. I now leave the line at 20 mins and get food about 50% of the time. Be prepared for sit down waits at fast food prices.

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★ 4

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★ 2

I ordered a number 2, 3 soft she'll taco Supremes but instead they gave me 3 regular tacos

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★ 1

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★ 5

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★ 1

Waiting on line Drive thru 9:30pm to 10:00pm is getting worse….

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★ 1

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★ 3

My “grilled” Chz burrito this AM. 😋😝

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★ 5

Fast and friendly

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★ 3

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★ 5

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★ 1

Probably the worst experience Ive ever had at a Taco Bell. Waited about 20 minutes for my food. The guy at the window was extremely rude. He tried to give us the incorrect beverage and we politely told him it wasnt correct so he fixed it but only gave us one of the 2 beverages and held on to the other one as he slammed the window in our face ignoring us. This is just sad and very rude. I would take your business to literally anywhere else but here.

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★ 1

Absolutely horrible service and completely understaffed. Have been sitting in the drive thru and watching 1 car served every 7 min during lunch!!! Absolutely unacceptable!!!

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★ 5

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★ 3

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★ 4

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★ 3

Not polite it any way

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★ 3

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★ 1

40m to get food. Really? There is a sit down place across the street. Why would anyone come here with queue times so long. Owner needs to get his head out of his @$$ and staff his restaurant

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★ 2

Took a long time to get food, we were warned that they were understaffed and it would take at least 10 minutes, took about 15 to 20, they did give us free drinks for having to wait. While waiting, something was burning and the place filled with smoke. Seems that they are always understaffed.

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★ 3

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★ 4

This Taco Bell has had its ups and downs. But thanks to Niel, the manager who went the extra mile and making sure our order was correct.

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★ 2

i'm type 1 diabetic, i have to give myself insulin well before i eat anything otherwise my blood sugar could go dangerously high, and it's really bad for my organs. i have lost count of how many times they have given me a regular beverage when i've asked for zero sugar, not only does it suck not getting what i ordered but it affects my health. really sucks you can't trust workers to pour the correct beverage in a cup

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★ 5

My tracks Fresca style were very, very good!

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★ 1

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★ 2

Quesadilla was paper thin and the forgot my Mexican pizza. Double check all your items before leaving that store!

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★ 5

It's life saving Tru.

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★ 1

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★ 2

Ordered my food at 5:10, didn't get it intill 10 to 6
Pm

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★ 1

Absolutely ridiculous. Food was cold and half of our order was missing. Claimed to have made sure everything was there and it wasn't. Not to mention, the employees were all sitting outside when there was a large line in the drive through. Sounds like a sketchy and never coming back.

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★ 1

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★ 1

It seems like there's something fishy going on at this place at night. They only accept UberEats or DoorDash orders, and when I tried the drive-thru, they claimed to be short-staffed and wouldn't take my order. However, they said they'd let me order if I paid cash, but they insisted on a $10 tip per item. Management should be aware of this scam. Obviously, i am not coming back

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★ 4

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★ 2

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★ 5

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★ 5

Excellent customer service

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★ 1

This is not worth the money there are no Meats on any other entrees and very little of the other stuff. Way overspiced on a lot of things too. Not everybody like spices

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★ 3

I waited for over 20 minutes to get my order. They definitely need more help. Staff was friendly, but it shouldn't take that long. On a positive, food was great and order was prepared correctly.

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★ 3

Had to wait about 20 minutes for an order I placed in the app 10 minutes before I even got there

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★ 4

Just ok

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★ 5

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★ 1

DO NOT GO HERE , worst location I've been to in my life. Been back multiple times , not once was I served faster than just driving to the store , then going home and cooking a 4 course meal myself. Food has NEVER been presentable let alone even contained within the wapper and spilled all over the rest of your food. If they ever gave you the correct food. Currently 1 in 8 chance you will even get somthing you ordered. If I want taco bell , I would rather drive the 30 min out of the way rather than go to this location

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★ 1

Average wait of 30+ minutes.
No customer service training.

You’d save time and get better quality if you go to a different location.

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★ 1

Constant errors and incorrect orders here. I was once again given somebody else's order. Can't even call to fix it. They don't even have a working phone. Do yourself a favor, if you're getting fast food. Order literally anywhere else.

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★ 5

The Cashier refused to read my name "Anita P" but then read my sister's name which was "Batman" 😒. The food was such a perfect authentic Mexican food. It took me back to my days on the other side of the border. Highly recommend

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★ 1

Worker that took my order was completely rude and had a nasty attitude. I repeated my order a number of times and waited awhile to receive it. Then once I did and left they got the whole order wrong! I honestly didn’t want to go back to even deal with them again but I highly recommend going somewhere else because the service here sucks and they are careless.

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★ 2

I've ordered takeout every month for the past year from here. Almost every two weeks. They always make some sort of mistake or the wait is crazy long even though I order via the app and my order is " waiting for pickup." No tomatoes? Tomatoes on my taco. Add sour cream to two out of my three tacos? Only on one. Extra nacho cheese and meat? You get what I'm saying. It is getting to the point that I'll drive over to the one on 27th or Chicago just because of this. Or worse! I've been going to thr new Taco Johns off of Layton. Guys, please fix this. I loved this location for years

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★ 4

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★ 5

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★ 1

Hands down the worst Taco Bell there is. The workers are lazy and miserable and make it known. They’re is always a long line because they don’t pull customers forward through the drive through. It’s not uncommon to sit at the speaker for 10-15 minutes or more without them saying anything. I’ve witnessed multiply times people having to pull forward or honk and the workers get upset that they have to do their jobs. They food is always bad. It’s either cold, burnt, not portioned right, or just not prepared correctly. If you ask for a modification to an item there is 100% chance that they will get it wrong or just miss an item completely. I ordered a chalupa and it was hard as a brick and hurt to try and bite into. This place is consistently like this. Any review over 1 star is a bot review to stop the average review from being an honest rating.

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★ 5

The lady who works the drive through for the morning shift (Nickia) is an absolute delight, and the food is always consistently portioned generous and correctly. I make an effort to come here over other locations, great staff and service!

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★ 5

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★ 1

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★ 3

Moms food was burnt

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★ 5

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★ 4

Open late and efficient, polite staff.

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★ 1

How the hell at 10 o’clock at night I place the order through the app at this location. It takes my money and when I go to pick it up the lady at the window tells me they’re already closed and that she can’t do anything about the refund.

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★ 5

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★ 5

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★ 4

It's a Taco Bell, the food is ok but the night drive thru guy was hilarious and shockingly made it fun

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★ 2

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★ 3

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★ 5

Best Taco Bell. Tight hard working crew that is always pleasant. A definite work ethic that is rare nowadays.

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★ 2

This location frequently has their lights turned off in an attempt to make them appear closed and deter customers.

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★ 2

So biased post...... not a fan of TB but decided to try again. Service was friendly not the quickest. Ordered nachos bellgrande n taco Supremes. Food was OK. Others liked the food but just not for me. Its inexpensive n u can get alot.

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★ 1

the employees intentionally don’t pull cars through the drive thru in order to keep their order times down. absolutely ridiculous

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★ 1

Constant issues with this place every time I go. This time they only gave me half of my order and the food I was given was wrong. No organization or accountability. It's no wonder they are being sued. I was given an empty crunch wrap and another one without the tostada.... The thing that makes it a crunch wrap

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★ 5

Good compared to other taco bells

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★ 2

I can’t remember the last time I’ve been here and they didn’t screw up my order. You have to dine in, otherwise they will likely short you something. If you do use the drive through, check your bag for all the items you ordered, at the window, before you pull away. I asked for no ice for a cold coffee once (because I had a long drive home and I didn’t want watered down coffee) so they gave me less than half a cup of HOT coffee. Unacceptable. For as few people that request no ice, they shouldn’t cheap out and give you only a half a cup just cause the ice isn’t in there.
The prices have shot up at the same time the portions get smaller and smaller. Now I have to order like 3-4 items to get a full meal. You shouldn’t be spending $15 a meal at a fast food restaurant.
The floors are ALWAYS sticky in here. They should be regularly mopping and cleaning tables.
I’m not sure why they even have a cash register because they won’t help you there. They make you give up waiting for someone to take your order so you use the kiosk. The kiosk takes 4 to 5 times longer to order than telling a cashier your order.
Taco Bell puts something in their food to make you crave it, so I’ll probably be back when they come out with a new item. Oh and the Baja Blast

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★ 4

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★ 2

Went for enchiritos not available anymore 😢

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★ 5

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★ 1

Long wait times, (when they're not closed early due to short staff)
7 out of the last 10 times I've been here I either waited in the drive thru line for 45+ minutes
Or
They were out of multiple main ingredients (one time they were out of beef, another time they were out of flour tortillas!)
Most recently I pulled up to the drive thru speaker with one car ahead of me and after sitting there in silence for 10 minutes, a man finally spoke..
only to say that they only had 2 crew members and he wouldn't be able to take my order for 30-40 minutes because they were backed up with orders.
I said I'd wait, and then I was told I could NOT wait because it would cause a long line of vehicles behind me!!

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★ 2

Slowest drive thru ever. I waited 25 minutes on a Sunday afternoon!

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★ 5

Food was done quickly, and there was a great appearance and taste.

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★ 5

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★ 1

Very slow service

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★ 3

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★ 3

Very slow at allowing people to order their food at the drive thru. Sometimes very unprofessional with burping into the mic to the drive thru.

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★ 4

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★ 5

I can only think how busy these employees are any given day. I gotta show them love for that. Oak Creek is literally congested everyday. Hope management's aware of how much work load you all have and appreciates that. I have a great experience anytime I go there.

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★ 5

Whoever was working around 7pm on 9/23 deserves a raise. Best crunchwrap I’ve ever had, and the freshest crunchy taco ever. When we asked for a bunch of fire sauce they 100% delivered. Best Taco Bell ever.

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★ 5

Fast service

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★ 5

Great CUSTOMER SERVICE 💯💯💯

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★ 4

Good food

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★ 5

Not much you can really say about Taco Bell but this particular location the food is really good but the service and I understand it's probably because of the youth and people who really do not care but the service level of this Taco Bell has gone down over the recent time frames. Some are bothered to do special requests like I am an Uber driver and I drive a lot obviously and I would rather not fight with my food on the menu items that I order and unfortunately regularly when I ask for them to do some specific to my food so I'm not fighting with it while I'm trying to drive they always seem to give me an attitude problem with it most of the times I do it but they do give me an attitude problem with it and that's not cool you're in a customer service field granted for most people it's just a job and they really don't care but for the overall reputation of the brand people with attitude and bad customer service usually will destroy a brand

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★ 5

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★ 4

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★ 4

I’ve had several pleasant experiences while stopping in for the Chicken and Steak power bowls. The staff have been friendly and helpful.

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★ 1

The wait was long I didn't get the food that I ordered. Food that I did get was horrible sauce all over the outside of the bag. I tell them one hot sauce they give me a lot. They're just wasting money and ruining the owner's business because I don't think they want you to come back so they don't have to work hard. Definitely need better management.

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★ 1

Orders take forever after 8pm. No reason to sit in your car and wait 20-30 minutes after ordering

Source: Google

★ 1

I would avoid this location at any cost tonight I ordered 3 soft taco Supremes and got mush taco Supremes 2 of them didn't have sour cream 1 didn't have tomatoes none had lettuce the last time I ordered the dipping taco and it was more of a pancake taco I will make a farther drive from now on

Source: Google

★ 1

Ughh.. paid for taco 3 Supremes and NO sour cream!!! Rude man at the drive thru window . Will Not be back ever!!

Source: Google