★ 1

forgot a whole burrito on my online order then when i came back and told them what was on my order they messed it up again. horrific employees

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★ 5

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★ 2

Have to use screen and order, no counter ordering only to pay cash

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★ 1

Just went there to get food after shopping, haven’t been to this location in a couple months. Went down hill, poor order modifications and just seemed to have thrown stuff in the box and were stingy on the condiments and something’s wrong with their sauce packets. Shouldn’t be this separated. Truly freaking disappointed

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★ 5

Me and my sister went through the drive through tonight and had a great experience! The employee working the window/taking orders was so friendly and very efficient. The restaurant was very busy and this employee managed it very well and was very kind to us!

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★ 1

How do they continuously get a food order wrong I should start asking for my money back!!!!!!!

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★ 1

1 and a half hours stuck in the drive thru and the order was not even close to correct! Excuse was there is only 4 people working. How many people does it take to make tacos.Should have closed the place down if dont have the help Never going back. Needs to be negative stars

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★ 5

This is good

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★ 5

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★ 3

It's Taco Bell. It's just like all the others. The staff have always been pleasant and helpful.

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★ 1

I don’t think I’ve ever waited in a FAST FOOD drive through for so long before. Absolutely insane for a basically empty drive through and store for it to take 15 minutes to get a rather simple order.

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★ 4

The person at the window Rarely says thank you.

I had an issue with my order and they wouldn't help me. I sent a contact us message through the website and never heard back.

Updated. Someone reached out via email and resolved the issue. Rating updated

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★ 5

Its Taco bell

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★ 3

Food not as good as I remember a few years ago.

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★ 2

This particular location has been really hit and miss lately. Today they had people pull forward and wait, only to deliver the wrong items and bouncing from car to car to figure things out. Been really slow depending on crew.

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★ 4

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★ 4

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★ 1

On Sunday Aug. 31st. The doors were locked at 12:30 pm. What is the difference if we wait inside for an order or the long line in drive thru? We left there and they lost are business to Burger King 🤴

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★ 1

The guy told me they didn't have bacon just sausage when I ordered their breakfast then when I got my crunch wrap it had no sausage in it and he told me that they were out of sausage when the other crunch wrap I ordered actually had sausage on it I can't believe there's restaurants out here that love to lie to you and then not do anything about it.

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★ 5

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★ 1

Stopped on our way home from Minnesota. It was 12:54. They told us they were closed. Thanks for wasting our time getting off the Highway. Hire people who aren't lazy and close early.

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★ 1

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★ 4

For the most part, this TB is always good. Yes, sometimes it depends on the employees working at the time, they can make a huge difference. The food is always hot at those location.

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★ 4

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★ 5

When I walked into the Taco Bell at Crossing Meadows, I wasn't just looking for a quick bite; I was looking for a satisfying meal. My experience was even better than I'd hoped, especially after a small hiccup with my order. The team here is phenomenal. My order initially came out wrong, but before I could even bring it to their attention, an employee noticed and swooped in to fix it. They were so professional and apologetic, and they quickly had my correct food in hand. But they didn't stop there. As a truly generous gesture, they gave my guest and I two free drinks for the trouble. It turned a potential frustration into a moment of genuine appreciation. My Cheesy Gordita Crunch was perfect, hot and fresh, proving that this team cares about both quality food and top-tier service. This location sets the bar for how to handle mistakes with class and leave a customer feeling valued.
Live your best life!

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★ 5

Best taco bell in the area

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★ 5

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★ 5

Always have the nicest experience coming here!

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★ 5

Really good food and the training of a new employee was on point. As an assistant manager in the food industry, I can respect and appreciate the effort. The store is doing well it seems, and it was a good tbell stop for the wife and I.

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★ 4

More expensive than I anticipated for the 2 chalupas and a taco.

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★ 5

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★ 3

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★ 1

Slow (no) service, loud, obnoxious, and smart ass employees. No excuse for this. Obviously poorly run.

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★ 5

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★ 1

I've never reviewed a fast food restaurant, and I never bother to review places in general.

We went here for the first time today because it had the highest rating of the 3 taco bells in the area.

I'm pretty easy to please and not overly critical, so the bar is not that high with me.

The portion size of the food was absolutely a joke. Totally missing all the rice from one of our burritos, and the steak quesadilla looked like it had been run over with a steam roller.

Pretty pathetic honestly. I've never experienced that kind of portioning at any taco bell in my life.

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★ 1

This location needs to be shut down. There is clearly no management happening here unless it's specifically just telling their employees to skimp as much as possible on the amounts of ingredients. It's a total scam. My husband's quesadilla was as thin as a single tortilla. My burrito, which I paid for extra ingredients, was the smallest burrito I've ever had from any Taco Bell location. I have never experienced a taco bell being this bad in my life and I used to love the location in our last city where we moved here from. These employees are either being told to skimp on ingredients or they hate their jobs and their customers. Will never return and I recommend no one go here so they get closed down because it's what they deserve because they are scamming people- literally.

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★ 4

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★ 5

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★ 5

I haven't had taco bell in a very very long time and decided to have a bite today with a friend. 5 stars across the board! Thank you Nicholas R for taking our order in the drive thru! Your positive energy was the reason I'm doing this review. Keep up the great work! We will definitely be back to this location.

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★ 3

Our order was wrong. We ordered no tomatoes and still got them. I ordered a hard shell Toco and received a hard shell.
Music was really loud, and employees were trying to talk over music while getting ready for a staff meeting.

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★ 5

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★ 5

Good place to sit, relax and enjoy tacos

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★ 1

Only care about drive through, once drive through got caught up they still left 20 people in the lobby waiting.

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★ 5

Food was great. Service was great. Not sure why but it was really cold inside. 👍

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★ 2

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★ 1

All the tacos had lettuce, when we requested none, no sauce. It’s really not that difficult.

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★ 5

Best Taco bell in town rather drive to Ona then go to lax ones.

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★ 4

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★ 2

Quesadilla cheese was not melted. Shouldn’t be that difficult..

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★ 4

Always good, but I am not sure why I can't order through my app anymore

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★ 1

I have never in my life gave a review of a fast food restaurant because it's fast food and quality is usually not great at any regardless of brand because the main employee base for all of them is high-school students new to their first job.
That being said, I do not recommend this location to anyone in the La Crosse area. Like other comments have said it has decreased overall quality for the last 6-12 months and today was their bottom by far.
DO NOT GO TO THE ONALASKA TACOBELL PERIOD, FOR ANY REASON, REGARDLESS OF CIRCUMSTANCE, EVEN IF YOU ARE MOMENTS AWAY FROM UNALIVE LAND DUE TO SEVERE STARVATION. AVOID AT ALL COST.

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★ 5

One of the best experiences I had at a Taco Bell, from customer service to the food.

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★ 1

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★ 2

This used to be the better of the 3 taco bell’s around here but lately everything is made incorrectly or they just don’t give you it. Every time I try to customize my order they either won’t do it or get it wrong.

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★ 5

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★ 1

This location has progressively gotten worse over the last 12 months. I rarely go to Taco Bell anymore as is but I saw the new ad for the crunch wrap sliders and decided to give them a try. Definitely not worth $9 for what was mostly tortilla. Also I asked for diablo sauce and got fire sauce? This location in particular I've noticed has slow service, terrible portion sizes, (I swear they are rationing meat and sauce packets for an apocalypse) missing or wrong items from order, drive thru is a nightmare and the lobby is hardly ever open. Don't waste your time here.

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★ 5

Fantastic experience as always!

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★ 1

when i got to the drive-thru the lady was extremely rude off the bat and continued to be irritated when we asked simple questions. couldn’t even order because she couldn’t understand what we were even saying.

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★ 5

Fill your cheese sauce better, this isnt 50 cents worth

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★ 2

Ordered luxe box supreme and the chalupa was hard and had little to no meat the 5 layer burrito was sloppy and poorly made also cold.

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★ 1

Bad experience with the drive thru. Took well over an hour.

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★ 1

The lobby is never opened and you sit in the drive through for 10 minutes and nobody will take your order there service is crap and should be shut down

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★ 2

I go there often and things have really changed in the last 6 months.
Now the staff usually won't say a word when you get to the window to pay and get the food. At least should say the dollar amount so I know you have my order and say thank you. I'm not expecting a conversation.
The drive thru can take up to 30 minutes. At least 10 minutes of not moving at all. I have seen one employee wandering around doing nothing while cars are lined up into the road.
Food quality and quantity varies depending on who is working too. Sometimes the food looks correct but is missing rice or other ingredients.

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★ 3

The younger servers working the drive thru accused me and my also teenage friend of saying insulting things or offensive things. We cannot recall anything we said that was offensive, I may have made a joke about myself being Filipino but that's it. If we offended anyone we didn't mean to and are sorry, but next time please fill my Baja blast all the way to the top, I like Baja blast and I'm Baja sad that I didn't get it all the way full. They also didn't give me any hot sauce.

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★ 1

Usually great place but the portions are hilarious small now, paid nearly 30 for pretty much nothing. This is bs.

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★ 5

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★ 4

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★ 2

If the menu says you serve breakfast till 11 and 1/4 of it is dedicated to it, then I should be able to order it at 10:33. Just totally get rid of it if your not going to serve it when you say you are.

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★ 5

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★ 5

Nice Crunchwrap supreme, guys

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★ 3

Generally pretty good at this location but I had to share this 😆

This is the new menu item of 2 grilled cheese burrito dippers.

$5 for 2 of these "burritos"..

I've never felt more lied to in my life 😆 don't order this folks lol

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★ 3

I love the deals you can get but both of my local taco bells have mediocre or bad service depending on the staff

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★ 5

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★ 3

I normally come here cause it’s the best Taco Bell but recently the guy working drive thru has given me the wrong food, wrong type of freeze, forget forks with my cheesy potatoes etc. handing out the order is one the most key parts especially when they’re always mobile orders it’s not like you heard something wrong or didn’t put the right item in.

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★ 2

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★ 1

Asked them to redo the Baja blast because the ice melted in it and made it flat. The lady at drive through never spoke, rolled her eyes, and handed the cup back without even replacing the drink. This is from 635 pm on January 21st

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★ 5

Excellent service. There was one woman in there this morning (I didn't see anyone else in the kitchen). She was so efficient and got orders done quickly. She was very courteous and went above and beyond.

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★ 5

Service here is always very quick especially at the drive through. Good ol' taco bell 🔔

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★ 3

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★ 1

Pulled up for breakfast at 9 am, the doors were locked even tho it says they open at 7 am. Pulled to the drive through, someone said using your rewards, and that was it. No one after that.

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★ 1

12/23/24 - not sure what's going on with them, but I'd go to a different location until they fix it. Was there Saturday around 9pm and today around 630 pm. Both times, the lobby was close so the drive thru was packed and their drive thru has always been painfully slow.

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★ 1

Food is alright, hire some people and open the lobby, clearly poor management, been like this for to long. Better off going to Holmen T-Bell.

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★ 4

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★ 4

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★ 5

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★ 3

OIL TASTES OLD Mexican pizza would have been great otherwise. Fried tortillas tasted rancid from old oil.

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★ 1

Trash place. Inside never open and drive thru is always slow and backed up.

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★ 1

The place is closed inside and I had to wait in drive thru line 15 min to pick up a door dash order. If they can't provide for this service efficiently, why not pause it until the store opens back up.

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★ 1

We went through the drive through.We ordered two of the seven dollar boxes. When we arrived home after our pickup through the drive through, some of our meal was mismarked, and we received the cheese, but no nacho chips. Try to who contact the restaurant and no response by phone. Maybe want to double check your order before serving Some did not have hardly any meat and minimal lettuce.

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★ 5

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★ 1

Forgot the crunch part of the crunch wrap. Whole thing was falling apart and had wilted brown lettuce. Figured I’d eat it since I was starving and we had cranky kids with. Just to find the flat bread melt wouldn’t hardly come off the paper and at ripped apart

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★ 4

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★ 4

The food is good for fast food.
You get a lot of food for the price.
The staff are supremely service oriented and fast. I'm always amazed that they never get frustrated when I ask for a fresh batch of nacho fries.

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★ 1

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★ 2

Every time we use the drive thru, they always forget something, whether it be the sauces or a whole taco. Happens every time without fail. This is ridiculous considering the prices of the food now.

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★ 4

Fun staff

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★ 3

Always a great place to cure that Mexican food craving

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★ 1

going inside took 40 minutes and food safety was horrible

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★ 5

We went with our friend here and they completely lost her order. Took almost 20 mins for them to make it and it was only 4 things... they were taking care of customers in front of her even tho they forgot her order completely. We were done eating by time she got her food. Very unprofessional

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★ 5

Drive through. Food was good.

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★ 5

This taco bell is the only one in the area with any accuracy to your order, and the workers are always so much nicer.

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★ 5

Im from Minnesota. The best on all!! Every single time we go here for lunch or dinner, the employees are cheerful, happy and polite. It makes me want to come back.

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★ 4

It's tbell y'all foods alright. Service at this restaurant in particular is outstanding.

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★ 5

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★ 4

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★ 5

Very fast

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★ 4

Great food and friendly drive thru

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★ 3

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★ 5

Best Taco Bell in the area! I cannot praise the staff enough for their hard work and customer service. I don’t normally post because of social issues but I felt morally obligated. I was eating in the dining room the other day when another regular forgot there isn’t a military or senior discount offered. He caused a scene and would not let the staff or anyone else help him. I noticed he was protesting outside now and asked him about it. He said he was being discriminated against for his veteran status. When I encountered him today he said he was protesting because his wife was treated poorly. He told me since he has retired he has protested at many businesses. I just hope his children are aware keeping an eye on him.

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★ 1

I am leaving a review on behalf of a veteran man who protested outside of this venue, who was alienated and discriminated by the manager. Date of incident 7/23/24

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★ 1

Dismal treats their help like garbage and pays slave labor. Don't recommend it

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★ 5

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★ 5

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★ 4

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★ 5

The staff here is always very friendly to me and the portion sizes are always consistent. Also the cleanest taco bell in our area by far.

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★ 1

Worst taco bell you could ask for. Either a 30 min wait for drive through or a 25 min wait inside with 0 customers...... Purely pathetic, will never return to this location.

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★ 5

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★ 1

No lettuce or tomatoes no sauce and was given the wrong order

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★ 1

2 orders per car? What a joke!! Lock your doors up. Never open it up again. Maybe a Taco Johns will move in.

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★ 3

I like Taco Bell when you want something quick, interesting, and inexpensive. Unfortunately, when we pulled up they had a note on door that the inside was closed and drive thru was the only option. Too bad. We skipped it.

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★ 5

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★ 3

The number 1 tasted old. The shells tasted kinda moldy.? Now number 2 is great. The hard shells between both the number 1,2 taste is VERY noticeable .!? Definitely 2 is my personal choice!

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★ 5

This location is THE BEST Taco Bell I've ever been to... and I love me some Taco Bell! Lydia is my favorite person in the whole wide world and I wish I could hire her as my personal taco chef. She's an absolute delight and should probably run for president.

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★ 5

Good manager at this location.

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★ 5

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★ 3

Lady at the window is always careless about handing you your food

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★ 1

Ordered 2 Chicken burritos, opened to put sauce on them and was only 1 tiny piece of chicken in each burrito. I called tgem abd ge apologized,,saud they had run out. Smh!!!

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★ 2

Food is always incorrect, or something is corrected from the order. Typically fast though.

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★ 4

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★ 1

Apparently no one works the counter and the self order board doesn't work. Couldn't get past dine in or take out. Could hear people talking to each other by the grills. Apparently they have enough business and can afford to have customers walk out.

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★ 1

The tacos were really bad they were called did not have much on them they're terrible

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★ 4

This must be the only Taco Bell in the country that charges $.50 to add red sauce and doesn’t have chili

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★ 4

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★ 3

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★ 4

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★ 4

This is one of the better Taco Bells in the area. The staff is always great, lately they have been extremely friendly and make me smile with their witty remarks. The food is always warm and flavorful. Speedy, friendly service!

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★ 5

Give Julian a raise and a commercial he’s awesome

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★ 3

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★ 3

My nachos Supreme didn't have enough nachos. Too many toppings for the amount of chips. Very salty.

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★ 1

They gave me someone else’s order. I had to go through the drive-thru again (their dining room is closed) to get my order and then they said they were out of chicken and then they forgot something on my order. I won’t be going back to this Taco Bell!

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★ 5

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★ 5

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★ 5

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★ 2

Lights out at 10 now? Food is wrong about 50% of the time. Order extra sauce...end up with no sauce... except you pay extra. I will say the staff is usually friendly and professional. The woman working drive thru around 630pm 1/8/23 is consistently the best tbell worker!

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★ 5

The guy at the window was so kind and gave us 28 hot sauces 😁🔥

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★ 5

Fast clean very friendly

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★ 5

They make my chicken bowl just right

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★ 5

Have went through drive thru multiple times to get food before work. Ever time I had the same person. They were extremely kind, friendly, and cheerful! They are amazing!!!!

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★ 4

Food was wrapped. But all over in the bag.

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★ 3

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★ 2

I ordered Monday and didn't get two packages of the items I ordered and didn't know til I drove 40 minutes home. Went back tonight to order food and asked if the same two items that were missed just be given today... well I got two beef roll up things when I ordered a spicy potato soft taco both times.... to make it worse the attitude of the gal tonight was just very rude so I just didn't turn around to get the right items.

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★ 5

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★ 5

Best T Bell in Wisconsin and it’s not even close

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★ 2

Got the right order the chalupas were old and hard

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★ 1

Got food through the drive through and they forgot the young child's food we had and acted rude about it. Would rather go to another location then deal with a attitude like we did.

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★ 1

Two words Unprofessional and rude.

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★ 1

The last 3 times I’ve tried to come here for breakfast they haven’t even been open. TB breakfast is great… when you can get it

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★ 5

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★ 5

Good food and the service was excellent, the employees were courteous, quick and made sure that our order was correct. We went through the drive-thru but the dining room looked very clean from outside.

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★ 5

Awesome food, tasts delicious!

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★ 5

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★ 1

One of the very few Taco Bells that doesnt offer the SENIOR DISCOUNT but they ask you to donate to their cause 🤦‍♀️

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★ 1

Waited 35 minutes

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★ 5

We showed up to this Taco Bell with the intention of eating inside. When we arrived there was a sign on the door stating the dining room was closed due to being short-staffed. At the drive through the staff member on the intercom was welcoming and asked how I was doing. Service was quick, staff interactions were pleasant, and the food was good

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★ 5

Ordered 3- soft shell supreme, and got 3- hard shell I was pissed!

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★ 3

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★ 4

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★ 1

I can never seem to get either what I ordered or the right amount of what I ordered

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★ 5

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★ 3

We're out of chicken but replaced it with steak which was ok but the soft shell was hard as a rock very disappointed ☹️

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★ 3

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★ 1

Dining room closed, horrible service In Holmen!!! Had to go to Onalaska...way better

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★ 5

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★ 4

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★ 1

Forgot about an item again for the second time in a row and the employees don’t answer the phone. Place is just going downhill

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★ 3

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★ 1

The order menus weren't working so we had to order at the front and literally ten minutes and they wouldn't even acknowledge that we were there! Only ones inside and only 2 cars in the driveway.

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★ 3

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★ 5

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★ 1

I was given attitude by the worker at the window. I was given the wrong order. And when I called to get the correct thing there was no answer after 3 calls and their inbox on calls is full. Absolutely terrible in every way.

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★ 5

The best

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★ 5

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★ 3

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★ 5

Drive thru tacos what more is there to say.

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★ 5

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★ 5

Always friendly and fast

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★ 1

Ordered and wanted to try the new steak chile verde fries burrito but there were no steak added. Didn’t get utensils for my side side either. Disappointed.

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★ 3

I'm pretty frustrated in that the item I have been ordering for years, is now discontinued: the chili cheese burrito. Why, Taco Bell? Why? This has been my go-to for years and now it's gone???? What I don't get is how it can be discontinued when all the ingredients are used for other items; it seems odd to me. I'm not a happy camper, that's for sure! Bring back the chili cheese burrito... NOW, please! The soft shell taco I got instead was pretty sad. There was hardly any cheese on it and yet there was soooo much lettuce. It was pretty pathetic. I felt like I was eating a rolled up tortilla with lettuce, as there was hardly any meat or cheese on it.

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★ 1

Burrito terrible. Kiosks terrible. No receipt.

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★ 4

Your typical fast food Taco restaurant. Something that won't wow you but will satisfy your cravings.

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★ 4

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★ 5

I have always had a pleasant experience at this Taco Bell. The staff is very friendly, happy and helpful. My online breakfast orders on the weekends are always a breeze! The woman working the morning drive thru window is always very friendly and happy! I will continue to order from this Taco Bell.

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★ 5

Fast service and warm food.

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★ 5

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★ 1

Food has really gone down hill

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★ 1

When you're wondering why the car Il in front of you hadn't pulled off after getting their food, its because they know how incompetent the staff is and they have to check the order. I wish I'd have known before I got back on the interstate. Service so bad it pushes you to stop going to an entire chain.

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★ 1

I dont know why they keep asking what kind of sauce I want? Whether it's mild, hot or fire, they never give it to me anyways. The one thing they are sure to screw up on is the sauce. 100% of the time. Even when I ask the lady to double check for the sauce, she assures me it's in there because she put it in there herself.... then I get home, no sauce.

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★ 5

It’s Taco Bell. Staff was friendly. Food was good.

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★ 4

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★ 4

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