★ 4

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★ 2

Went here the other night and the service was terrible. Ordered 6 standard things and it took 35 minutes to get my food. There was 1 person in the lobby ahead of me and 2 cars in the drive thru. From what it looked like there were 6 people in the back working. I've never waited this long for food from a Taco Bell.

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★ 1

Order takeout five taco Supremes received five tacos without tomatoes! When I called the gentleman who answered the phone hung up on me after I told him what happened!! Never going back to this one here we go again. It was bad when it first opened then got better. Now it’s back to being bad again. Terrible customer service.

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★ 5

I went through the drive-through and they have great customer service here. Thank you for allowing great customer service.

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★ 5

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★ 3

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★ 2

The single most disgusting bathroom I’ve ever been in. Literally poop on the outside door handle. And not fresh like fossilized from being there so long. Pee all over the floor absolutely gross

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★ 3

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★ 1

the girl working drive through is quiet I couldn’t hear her, and they forgot one of my steak quesadillas.

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★ 1

So slow (est)

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★ 4

I arrived at the busiest time of the day and the drive thru was backed up and the inside was packed. I still got my food after the longest wait. The workers looked stressed but glad they remained calm. Congrats. Ice machine was broken but they still offered ice. Food was hot, clean, and super delicious.

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★ 5

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★ 1

Went there to pick up my order due to the door dash didnt have the correct address because on there site its a wrong one
So I called the store and asked them if they had my order and they said yes and I told the manager since door dash cant find you I will be on my way. So on my way my order was canceled but I still went there. Once I got there I approached the counter where a female came up to me and asked me what do I need I explained to her that I called and would like to speak to a manager she just starred at me and said k and walked away from me so I stepped to the side because someone else came up to the counter and some other guy came up to the counter and asked what I needed and I explained again waiting here to talked to the manager and this guy literally said okay whatever like really no need for the attitude. So the manager came up to me and I explained who I was and I was the one that called and the manager did a great job. But the other employees the mean mugging me and the way I was treated was uncalled for. I was polite the whole entire time not once was I rude. So going foward like location i will never be coming to again n will never recommend someone to come here.

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★ 1

Very bad service at this location. They seems to always be out of menu items at this location and it always takes way longer than it should to get your food. I'm not proud of this but I love taco bell and visit them often and the last time I went to this location what sounded like a very young boy and girl refused to take my order. Said I was being rude when all I did was ask why it took so long for them to take the person's order in front of me. There was one person ahead of me in the drive-thru and it took over 5 minutes for them to just take their order! Even if somebody was training or the place was jam packed, how could it possibly take that long? Looking at other recent reviews there seems to be a clear pattern of children messing around or avoiding orders at the drive thru window. If you like taco bell its worth your time to drive 5 minutes south down 1-64 to the Pewaukee location. Different ownership better service and you will probably get your food faster.

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★ 5

I mean it's Taco Bell. Of course it's good. Especially at midnight after a night out.

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★ 4

Great location and food quality, but super slow service even when not busy.

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★ 5

These people get it! Great service with a smile! Food is always on point! And drive through is always cruising! They even ask how you are doing!!! I mean come on!

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★ 1

Waited in line for 10 minutes to place our order at the counter and was completely ignored by 3 different employees and ended up leaving and going somewhere else. If you’re going to be open, staff your damn restaurant.

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★ 1

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★ 1

When you come here make sure you add an extra 30-60 minutes to your schedule. This place is never fast and efficient whoever manages this place should be fired. Waiting in the drive through time and time again is just absurd. As I stated before whoever is the manager should be replaced. I hope they're also reading this review. Cooperate should be involved at this point. I get a few times but it's literally every damn time coming here during my work lunch break that's maybe once every other week. I think I'm an idiot for coming here at this point.

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★ 5

Love me some taco bell!!

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★ 1

I could have gone to a sit down restaurant and got served quicker. Sat in line for at least 20 minutes before moving. Terrible service and will not be going back

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★ 5

The man at the drive through on May 9th gave us a whole bag of hot sauce and I think my friend found her soul mate

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★ 5

Very impressed with the professionalism of these workers tonight. They were dealt a curveball when someone ordered a 61 item order on door dash and still managed to fulfill that order + the orders inside in a timely manner. Please reward these fine individuals for their great work.

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★ 2

First 2 visits great. This visit waited 35 min for nuggets and potatoes. Wendsday 7pm all 3 times.

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★ 5

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★ 2

45 mins in the drive thru is unacceptable.
Staff your restaurant appropriately.

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★ 1

I go here often to grab food for work. Today I overheard a worker say very loudly “How can people order 6 items all for themselves, that’s disgusting.” Pardon me? Maybe that’s someone’s breakfast, lunch, and dinner? And to say that loud for the entire restaurant to hear is disrespectful. Shame on you. Whoever this was that was extremely embarrassing and I hope management's has a talk with you.

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★ 5

I’ve been coming here every week for a few years now and this place has for sure improved. They have a new person in charge of this store which seems to be pretty good. They get pretty busy tho during some lunches but A LOT of dinners too. If you go with intentions of “fast” food, expect to have a little longer wait times but the food once you get it, makes up for the time. I see everyone here tries to make sure the job is getting done as smooth as possible, given that during 11am-12pm is the busier lunch and 5-7 is the busier dinner rush. I’ve been apologized to for the long wait times due to big door dashes that cannot be controlled when they come in. I’ve witnessed a couple door dashers who just walked out because they didn’t want to wait. I get it, but with more people coming to these fast food places then there are workers and with the bigger orders that are put in, they should be given a little extra patience.

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★ 5

The drive through worker (I believe his name was John) was by far one of the nicest people I have encountered in fast food! He was so kind and friendly and makes you want to come back for the nice service!

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★ 4

Went through the drive thru. Staff was kind over the speaker. Learned they were short staffed and one person was doing the orders, cooking, and cashier duties. Despite all this, he was still very kind and the food was tasty. Love the cheesy fiesta potatoes.

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★ 5

Best service ever. Dawn the manager was very helpful.

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★ 5

Fast, friendly and accurate order!

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★ 5

First time here using the drive-thru. Super nice employees and the food was served hot and quickly! Tacos were filled and not just overstuffed with lettuce. The way it should be. I will definitely be back.

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★ 3

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★ 1

Absolutely ridiculous waiting in line for over 20 minutes at the drive thru and still have yet to order. 6 cars in front of me have yet to get their food.

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★ 5

Really nice workers gave us a free coupon and free cinnamon twists after they said we would have to wait a while to get our food it ended up only taking 2-4 mins to get it amazing place

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★ 5

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★ 4

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★ 5

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★ 1

Worst Taco Bell ever. Have serious food safety concerns that this establishment isn’t keeping their food warm enough. Soft taco disgusting . Cantina quesadilla disgusting . Cold food stale tortillas

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★ 5

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★ 1

When I pay extra to change the options on an item, I would expect the changes to be made. Especially when I said no beans and got a burrito filled with beans.
0/10

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★ 4

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★ 5

It's Taco Bell, you know what you are getting. This location very rarely mixes up my order, reasonably fast, and good portion sizes. No complaints.

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★ 5

The best Taco Bell I have been to I got hot food at Taco Bell for the first time in years the service was great had to wait but they were very busy didn't wait very long just a few minutes the orders were going out the windows non stop I really thought it would be a much longer wait I am still shocked that as busy as thay were my food was very good and HOT if you like Taco Bell you will love this one and the workers very nice a lot of times when a store is busy the workers can be let's just say not nice but all were smiling and do the job like that really wanted to be there definitely recommend this Taco Bell

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★ 5

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★ 5

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★ 1

9/12 Cinnabons 👾🙌🏾

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★ 4

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★ 5

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★ 5

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★ 5

The taco-bell and its service is great at this location. Including the manager their whole staff is really great. I been going to this location for last 2 years and never disappointed. I would definitely recommend this location anyone who is looking to eat quick meal or drive through.

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★ 2

Here on a Saturday but only a few people ahead of us - service is extremely slow. Waiting over 15 min for 2 items is just not acceptable. No one in the kitchen seems to be in a hurry. Wish we had gone to Culvers instead.

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★ 2

Fast food made slow.

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★ 4

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★ 1

Why drive-thru only? Your doors are locked midday, seriously?

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★ 3

Check your food before you pull away!

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★ 3

This taco bell location employs 12 year old children. Didn't know that was legal?

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★ 5

This location is SO MUCH BETTER than the one on County Line Rd. The service, food, and CLEANLINESS of the place was just night and day above what I experienced at the other one. KEEP IT UP!!!!

Here's a suggestion:
Please make an option between 2 pieces and 10 pieces of Cinnabon Balls because 2 is ALWAYS never enough and 10 is WAY too many. Thanks 😊

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★ 4

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★ 4

Taco Bell was in and out and got what I wanted

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★ 5

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★ 4

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★ 5

I'm telling you; customer service, true to form customer service is dying off everywhere. It seems like everyone is ok with it. I am not. My money goes to those that show me they want it. The guys working drive-thru here get it. They treated like a friend would since my first visit. I hail from West Bend, two Taco Bell locations. I recommend neither one. The one in Sussex though? They'll treat you right. Please keep it up guys! You have a regular in me every time I leave work for a bite to eat on the way home. <3

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★ 5

Great employees!

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★ 5

Best Toco Bell around this area by far.

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★ 5

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★ 5

Awesome

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★ 5

Good

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★ 4

This location has improved. Everyone is really friendly and seems to take pride in their work, from what I've witnessed. The food comes out quick and consistent. They seem to try new things on the menu. So you won't get bored, while still being able to order old favorites. Now if Taco Bell could just invent a wrapper that doesn't stick to, and rip the bottom off of, every taco...

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★ 4

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★ 5

It's what you expect from Taco Bell. No complaints. I've been here several times and they have never messed up my order.

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★ 5

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★ 5

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★ 5

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★ 1

No body at the front counter to take an order. Waited for the drive thru traffic to be cleared. Called to the woman working the drive thru if anyone was here to wait on customers, and absolutely no response!! No eye contact or any communication. Filthy inside, grungy looking employees!!! Glad we didn’t eat here. Disgusting.

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★ 4

Food was great, but I can not seem to get fire sauce with my order no matter how hard I try. Getting a bit frustrating! Always get extra Fire sauce

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★ 5

This place is always super fast and accurate.

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★ 4

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★ 2

My order was wrong but the guy at the window had great customer service

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★ 1

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★ 4

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★ 5

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★ 5

Some management change. For the better!

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★ 2

The last 5 times I’ve gone there for breakfast, they either haven’t been open when stated, or they messed up my food.

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★ 4

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★ 5

Mui bueno

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★ 5

Good place for fast grab and go

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★ 1

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★ 4

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★ 4

I mean, it's Taco Bell. It's a nice taco bell

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★ 4

They do get my order correct and it's hot, not warm or cold.

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★ 5

JR was the best at the drive thru window!

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★ 4

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★ 2

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★ 4

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★ 5

I went to this taco bell in Sussex and the food was super good compared to the Germantown store.

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★ 3

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★ 4

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★ 5

This location is the best Taco Bell that I've ever been to.

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★ 5

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★ 2

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★ 5

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★ 5

This is one of the better Taco Bell's I've been to. I live in Pewaukee and I prefer going to this Taco Bell in Sussex. The service is fast accurate and the portions are great.

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★ 2

Usually they give good and speedy service, and i appreciate that! sometimes my orders get messed up here and there but everyone makes mistakes. the night time service on the other hand is almost never good, especially tonight. i sat in the drive thru for about 5-7 minutes and no answer, not even a “can you hold for a second”. so even though i saw online they don’t close until 12, i assumed they closed early. yet, i drove past and saw an employee just chilling on the drive thru window. unless there was something else going on i didn’t know about, that kind of service is terrible.

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★ 4

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★ 1

THEY DONT HAVE THE BREEZE PART. approximately 10:15 on 4/21 I just wanted some nacho fries… I ordered the largest one cause i’m fat. However they gave me it with MEAT. I DONT EAT MEAT. i tried again and they just gave me a side of cheese. no fries. 10/10 would NOT recommend. Cheese came eaten and I still paid $13.42 FOR THE CHEESE. Would recommend the next door mcdonald’s way more. Jared is a G.

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★ 1

To be honest, I’d usually give them a 5/5. They’ve got some really great friendly employees. But those great friendly employees don’t make up for some of the others. There’s one specific employee who ‘banned’ someone from this Taco Bell for pretty much “hurting someone’s feelings”. This person was a regular paying customer who goes in a lot. The fact that they were banned is embarrassing for this Taco Bell location. If your manager gets offended by kids being kids, I’d question what type of leader they are. Especially when they make a young employee inform that person they are banned.

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★ 3

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★ 3

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★ 4

This Taco Bell location is usually pretty fast. They haven't messed up my order once. The staff is super friendly and very efficient. My only major hiccup is their hours sometimes change. I assume it's due to staffing issues.

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★ 1

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★ 5

They are consistent and I enjoy this location. I may have been here 10 times in 2 years and never disappointed.

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★ 1

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★ 4

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★ 4

Typical Taco Bell. Friendly service

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★ 5

The woman who was working today was a rockstar. I guess they had some employees not show up for work and she was swamped. She never slowed down and she was so nice. Whatever you are paying her...it should be more!! Our food was great too!

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★ 4

Angie the manager was helpful and the staff was courteous. They never get annoyed or deny service because they close in an hour.

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★ 1

Paid extra for steak just to get barely anything in my Chalupa. Food was cold, also forgot my drink 😒

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★ 3

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★ 4

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★ 3

It's Taco bell.

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★ 5

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★ 4

Well it's better than the McDonald's near it so it's a pretty low bar to beat.

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★ 1

Was missing half my order. This is a new tactic in price gauging!?

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★ 4

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★ 5

Clean fAt polite

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★ 5

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★ 5

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★ 5

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★ 4

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★ 3

Food was cold

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★ 5

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★ 5

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★ 5

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★ 3

Been going here for more than 4 years. We eat here once in every 2-3 weeks. Food is almost always good and served hot except cheesy fiesta potatoes. Employees are always very friendly and nice. Had a bad experience 2 days ago so writing about it. We ordered 3 cheese quesadillas for my kids with extra creamy jalapeño Sauce. We were given quesadillas with no sauce. Obviously the employee who cooked it did not read the requirement properly. He probably read it as no sauce. So we went back to drive through and asked that fresh quesadillas be made with creamy jalapeño sauce . manager told the employee to give us 2 cups of jalapeño sauce and asked us to eat the old quesadillas. They were already cold by then because of huge line in drive through . The employee was very courteous and noticed that we were disappointed . Obviously we threw the cold quesadillas and went home and cooked something else for the kids. Some are just bad managers. They just lost a long time customer.

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★ 5

Great burrito

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★ 5

Update from one star, today they have a staff of motivated workers who missed our burrito and happily verified the order produced the burrito. Thank you!

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★ 5

Good food. Clean. Friend service.

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★ 4

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★ 5

Speedy service, good food. Friendly staff.

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★ 2

I walked in at about 1:30, it wasn't busy. If it wasn't busy, how come 10 out of 12 tables in the dining room were dirty? The food was good for Taco bell.

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★ 3

The workers today were professional and courteous as I would've hoped for. Miserably slow at 9pm, waited at least 15 minutes.

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★ 5

Nice job!! Wait was on the longer side, however, my order was 100% correct!

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★ 5

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★ 1

This taco bell was too cold!!! They set the ac to 50 degrees and we couldn't hardly eat our food inside.

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★ 4

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★ 5

loved the fast service

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★ 3

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★ 5

The employees are all sweet and hard working. Especially Xavier. He always makes me smile. Although, once I walked outside their door and there was a dead crow in front of it. But they assured me they would give it a proper burial.

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★ 3

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★ 2

Very unreliable indoor dining. Many times I’ve gone here and the lobby was locked with a sign on the door saying the lobby is closed. Today 6/20/22 9:30 pm it was locked with no sign up. Just locked. What a waste of time.

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★ 5

Always great for a quick bite. They were quite busy and although there was a longer wait than usual, my order was correct and served with a smile. Please remember that all restaurants are struggling with worker shortage. Instead of getting angry, how about saying, thank you!

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★ 1

Lazy worthless employees that don’t want to work. Lights are on employees are there doors are unlocked kiosks self service kiosk is turned on. I walk in start placing an order at the self service and some vial person yells at me, “ we not open!” Why are your doors unlocked and everything on and why are you even there you clearly don’t want to work!? Why do you even offer breakfast food if you don’t open up till almost lunchtime?

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★ 5

Very friendly staff and good food

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★ 5

Fantastic Food! This restaurant took it up a notch lately.
Keep it up guys, I once lost faith now its back again :)

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★ 1

Was on drive thru ready to order when a young girl's voice said, " We are not taking any orders right now". This happened @ noon Sunday 5/22/22. The owner needs to put a stop to this non-sense behavior & poor customer service.

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★ 1

Spent a half hour in the drive thru

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★ 5

Friendly staff, quick services and delicious food

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★ 4

Good but the drive thro employee was very quiet and hard to hear

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★ 1

Went at 9:30pm, ordered online, got to drive through and was told they were “temporarily closed” which I know means she was simply too lazy to make my food. Left with nothing and had to cancel the order online. Over 3 hours til they actually close and they can’t be bothered to make the food I already paid for.

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★ 5

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★ 1

Every time you miss a food ordered

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★ 2

Edit/addition: hours are also wrong or they couldn't get anyone to work... Online ordering allowed me to order, but showed up at restaurant and no one's there.

Even with online order, food was wrong.

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★ 1

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★ 5

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★ 4

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★ 5

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★ 5

Clean fast and friendly loved the employees working there hardest!

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★ 5

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★ 1

Not open when their website says they are open. Sometimes store is locked for seemingly no reason, with workers inside.

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★ 4

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★ 3

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★ 1

Don’t say your open for breakfast at this location if your employees are to lazy to take your orders and actually BE OPEN for breakfast hours.

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★ 4

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★ 5

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★ 1

Rude employees and 0/4 on getting my order right. Including me door dashing for others.

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★ 3

The doors are locked with signs on the doors that s⁶49ay "come on in". 5

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★ 3

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★ 2

Once again, we were shorted on our order! I understand employees are hard to find, but this has always been a continuous problem.

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★ 4

Good

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★ 4

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★ 5

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★ 4

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★ 1

There a sign that says dine in open, and say dine in online, drove all the way here just to find the doors locked. And I can't fit through the drive through

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★ 1

Tried to stop for lunch in the work van, dining room was closed and my work van's too tall to go to the drive-thru.

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★ 3

Employees are a little different there. Food good.

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★ 1

Crunchwrap did not have any meat.

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★ 5

Super fast service and very friendly people!

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★ 4

Just your average fast food, but taco hits the spot sometimes

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★ 2

Day time staff is good. The night time employees tend to be rude and seem to think they are above serving you.

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★ 1

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★ 1

We ordered 7 layer burrito…yea we got it only it was 7 layers of AIR!!
We or power bowl and container was only 1/4 full of food I can’t believe paying $7 and they have to skimp on rice 🙄🙄 terrible portions every time we order it feels like we paid $$ to get tortillas with dab of sauce 😬

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★ 5

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★ 4

Got my order correct, but my bag was soggy and broke open

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★ 5

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★ 3

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★ 4

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★ 1

I heard from someone at their corporate office that the dining area inside is closed is due to all the cockroaches running around inside. They still want to profit regardless of any food safety. This is hearsay so I cannot confirm it.

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