★ 5

Thats the best taco bell I've been too, the food was good, and the service was fantastic, everything was clean and very nice! Slayyyy taco bell

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★ 1

I made the mistake of entering the drive there as the lobby was locked. There were 8 cars ahead of me and took 50 minutes to get my order. I would have left but there are curbs on both sides of the lane and had cars behind me. Absolute joke.

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★ 3

Long story short i had enough time in the drive thru to write this review

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★ 5

Came in a few minutes before close right after a concert and they were very kind and made our food amazing. Shout out to these workers bc I’ve been there and it’s not always the greatest so I really appreciate that kind of attitude and service

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★ 1

The person who claims to be the gm just cursed at me because of them not wanting to serve me my order. And then when I tried to defend and argue back just shut the window on me

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★ 5

Pablo was great and extremely friendly. The store made the food very quickly. Thanks

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★ 5

Are u guys open for dine in let me know

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★ 3

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★ 1

I guess it's very difficult to read numbers and verify orders before they leave. Every time we order, we get shorted food. Try to contact TB through the app, no response other than an automated "here's a free item" that is nowhere near the cost of the items missing.

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★ 5

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★ 2

It takes so dang long to get food from this location! I always hope it will be different and never is. I order ahead in the app in hopes it will be more efficient, but nope. Submitted my order (#951614) tonight at 8:07pm, arrived to the store at 8:22, and did not receive my order until 8:45. At least it tastes fine?

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★ 1

Lady taking orders is super rude

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★ 1

I ordered on the kiosk and while they were making my food me and my friend heard a old white heavy-set guy chatting loudly to his coworkers about how people should stop making up fake names because theyre so damn hard to pronounce on purpose and he was talking about my name clearly cause were the only people and he wagged my food from across the room cause he couldnt pronounce my name. Then later on my friend ordered and one of the coworkers said they were closed (it was 9:00 and other people were coming in) and we have to make it quick because they wanted us out. I do not recommend and I will never go there again, hire more educated employees.

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★ 5

Drive through guy was fantastic. His energy made us smile.

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★ 4

Ok

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★ 5

Our food was made to order and looked like the photos. Staff was friendly and the store was clean.

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★ 1

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★ 1

Terrible service took 25mins to get our food they forgot the sodas fast with taking the money tho

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★ 4

Food was really good tacos were very full and delicious Even though yeah, the cashier stop ringing us up to ring up a drive through order, then came back and finished ringing us up and in turn got one of my tacos wrong which is why you should complete tasks before taking on other ones. But I would still go back They were very clean and the food was very good.

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★ 5

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★ 1

What is going on at taco bell? I've been to three different restaurants and had the worst service at all of them. It shouldn't take 40 minutes to get a food order. And then to have the employees complaining about what I ordered in front of me.

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★ 1

This location used to be the best Taco Bell in Waukesha, now it's easily the worst. Spend your money elsewhere there are plenty of other Mexi-American restaurants in the area that are way better than the garbage served here

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★ 3

It's Taco Bell. However even though they are open late, the lobby hours only go to 9 pm so if you order online for in store pickup after 9 pm you still have to wait in the drive thru line to get your food.

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★ 5

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★ 5

12:44 AM this slightly inebriated artist created the most perfect #7 a man could ever ask for god bless.

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★ 5

I came on June 21st just before midnight and went through the drive through. The person on the drive through speaker was extremely nice and got my food out quick and accurately. The nachos were some of the best I've had in a while. After I parked to eat my food, a line of 9 cars (and one bike) started to build up. While I can't say anything for their experience, the cars still managed to get through the drive through quickly. The person who worked that shift, genuinely deserves a raise just for how quickly they went through a line that large especially for how late at night it was. While I didn't take a photo of the food beforehand, I absolutely destroyed the nachos. Plenty of sauce too. I'll definitely be coming back next time I get a craving for taco bell.

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★ 1

food is cold employees are lazy just throw the food in the car and slam the window but end up taking atleast 10-15 minutes a customer it’s always like this at this location

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★ 1

The food is amazing. Nothing better than a Crunch Wrap. The service at this location sucks and the employees do not address you, don’t say hi, take forever on orders. I sat at drive through while they fixed my order and never said anything to me.

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★ 4

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★ 5

They do a good job here and never screw up my annoyingly custom online orders. Thanks guys

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★ 3

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★ 5

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★ 5

I love Taco Bell 🤤

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★ 4

As far as the food goes, its TB. The staff was very friendly and efficient

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★ 1

Waited no one helped me not worth it anymore

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★ 1

I waited in the drive-thru line for 30 minutes, no exaggeration. I finally tapped on the window and the girl said, “it’s coming up soon” and closed the door. In the end I got 2 free taco coupons for the wait, some cold food, and even colder service. I’ll never be going back to that location.

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★ 4

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★ 1

I waited at the counter to place my order. Nobody came. Then I decided to enter in my selection on there kiosk. Got done elected to pay the counter. However another guy had walked in waited at counter and just started his order as I finished placing mine. He was still making up his mingle in what he wanted, then to add to it he was on the phone waiting for his friend to say what they wanted. Then the employee goes back to drive thru. So I asked, since my order is placed but I have not paid for it is my order being made up now or does it wait for me to pay. I was told they wait til the order is paid. So not only did I stand at the counter for 5 min waiting on attendant but then I had to wait another 10 min for this attendant to come back from drive thru and then wait for the guy to finish ordering what his friend in the phone wanted. Before my food would even be started. So 15 min of waisted time. Idk how the food is, I decided to leave go to another restaurant where service matters. Good luck. I would not recommend coming to this location, unless you have 15-20 min time to kill.

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★ 5

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★ 5

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★ 1

Food poisoning guaranteed on each visit! So go for it. Worst managed, worst employees. Want to wait on line for 30 minutes? Yeah, your food has been sitting even longer. You will die if you eat here.

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★ 5

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★ 5

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★ 1

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★ 1

After 20 minutes in the drive through, I FINALLY got a Cantina Chicken Bowl. There was literally 5 beans ( i counted each individual bean in front on them) and a teaspoon of cheese. As this is the only thing I ever get, I knew these portions were wrong, so I asked them to remake it. Instead of obliging, their "Manager" Tony proceeded to catch an insane attitude, and when I fed it back, threatened to call the police on me. Unacceptable. Don't spend your money here with Qdoba right across the street. Also, as an ex employee, I KNOW this isn't their policy. 0/10 will not go again.

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★ 5

Had a large order as my son and I were picking up food for a larger group. The staff was very friendly and kind. They let us know they were working on our large order and about how long it would take. Only 2 people were working so really appreciated the extra and thoughtful communication. The food was prepared very well with generous portions. They did multiple things during our visit that was above and beyond which was unexpected and demonstrated amazing levels of customer service.

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★ 1

The server who took my order today was disrespectful in the drive thru order window, tried to overcharge me to pay for her own meal until i caught the act and requested she change the order, called me a racial slur I will not repeat at the drive thru window, got every aspect of my order wrong or missing, and there was an unpleasant substance in my pregnant wife's food that made both of us physically ill. We will not be returning to this location again, BUT we will likely be seeking legal action for the awful treatment me and my wife received while we were placing our order. Please do not eat here if you do not want to be harrassed, potentially robbed, and made ill by the awful food and staff provided by this location. Simply intolerant behavior from the drive thru staff.

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★ 5

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★ 1

The slowest food service on this earth. Take the extra 15 minutes and go to a different location if you are craving it. 100% not worth it. Do not give them service

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★ 1

I know that Taco Bell is notorious for long waits, so I waited in the drive thru line for 15-20 minutes. When I finally get to the window, the girl was really nice and no way is this about her. However, when I did get my food, they not only filled my nacho fries 1/2 way in the cup, but they were cold. Then I get to my taco….. cold. Like it had been sitting on the counter for a long time. Then I resort to the chips and cheese. Well they forgot to give me chips….. I was so frustrated, and I wasn’t about to wait another 20-30 minutes for them to correct it.

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★ 1

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★ 5

Great place

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★ 1

DoorDash/Uber Ears drivers avoid this place like the plague! Took 20+ minutes to get me the order and they had all of 5 cars in the drive thru. They did all 5 cars before completing my UE order.

Arrived to pick up an uber eats order. The man, who I’m assuming was the manager was cussing loud enough for customers to hear. When another customer mentioned to the worker “wow your boss is kinda being a dick”, that worker responded by saying “say another bad thing about my boss, and I’ll make sure u get kicked out of school”. I asked the customer if he was his friend and joking around after, and the answer was sadly no. A worker actually said that a customer in this establishment. I will for sure be declining any future door dash or uber eats requests to this location.

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★ 5

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★ 1

Zero urgency with the 2 employees working. Standing here 5 minutes, still waiting to be acknowledged..(doordash order) just Watching as a car continues to wait in drive thru that was there when I pulled in... the guy working has been restocking doritto shells the entire time and the girl working is making A taco while eating food from the fryer. Needles to say, I won't be eating here anytime soon. Thankfully after 10 minutes, the guy is making the order in here to retrieve

Oh nice, she's digging in her ear as she drops more fries. Not sure what the purpose of gloves are at this point. YIKES

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★ 1

Been doing deliveries for 5 years. I order my dinner nightly from whichever convenient fast food line I'm already in picking up food for a customer. It's called multitasking. Financially I can't afford to take a break so I have to sneak my dinner in during a pickup. Needless to say, this is the first time tonight anyone has ever told me that I am not allowed to order my dinner when picking up for a customer. And that I would have to drive around a second time. I let the girl know that I've been doing delivery for 5 years and I order daily from whatever restaurant line I'm in and not once in 5 years has anyone ever told me that I couldn't order food and I'd have to go around a second time 🤦 I've come to the conclusion that the female in question does not know how to ring up an order, and take payment at the window for a said order, while handing off a delivery. It just seems like it might be too much for her to comprehend how it's done. These children they hire are getting dumber and dumber every year, please go back to school, and maybe get a babysitting job because you are not smart enough to work at a low-level teir starters job for children that are a little bit smarter than you.

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★ 1

This is probably one of the worst Taco bells in Waukesha they need to bring back their old managers cuz these ones that run it now simply suck..

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★ 5

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★ 5

I had a bad experience waiting in the drive through for a longgg time. The manager Tony called me THAT NIGHT- probably 20 mins after and apologized and gave me a credit. With life being crazy he called again and made sure I’d stop back in. We just picked up tonight and I have to say- he truly changed my mind on fast food. He was very kind & friendly. Also may I add the new chicken nugget sauces are 🔥

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★ 4

Standard Taco Bell, friendly employees

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★ 5

I order on line to get the special deals. It's easy and my food is always hot.

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★ 3

Fun

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★ 5

This place is what a Taco Bell should be, the staff was friendly and the food was hot! The Manager on shift was also a very nice guy, thank you Tony and keep it up! Way better than the Sunset location.

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★ 3

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★ 1

U know what ! I just move from Florida to here ! Fun fact about taco bell all the store same drama same story! Long wait slow crew !

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★ 5

Everything was great. Service. Food. Atmosphere.

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★ 1

I have had so many bad experiences here, that I'm seriously the fool for continuing to come back I guess. We have come for breakfast many times after giving up on ever coming during dinner time (because of extremely long wait times and often stale food). The breakfast items are delicious and we truly have had good experiences getting the food several times.

Today finally pushed me to write a review. We waited 10 minutes in the drive thru for 2 breakfast crunch wraps and 3 breakfast burritos. They finally let us know that our food was burned and they were out of eggs. We got a refund which took another five minutes. I'm never coming here again.

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★ 1

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★ 5

These guys hold it down. Went there late night tonight, not only was my food correct but it tasted great too. Can't say the same about the Sunset location unfortunately.

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★ 4

Good location. I was disappointed with the cinnamon twists though because they tasted burnt which doesn't seem to happen at this location. Otherwise, overall good food for taco bell.

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★ 1

The longest I have ever waited in line at a fast food restaurant in my life.

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★ 5

the dude who took our order was so epic, mega shout out to this staff

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★ 4

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★ 1

I don't even consider this location. I was excited when they built it but every attempt to go here was met with locked doors and nobody present.even though the hours said it was open. Based on the other reviews it sounds like I dodged a bullet. Management, if you are going to build a restaurant make sure you are going to have people in the building.

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★ 1

Terrible slow drive through experience. Have been waiting over 20 minutes and I am trapped with 3 cars behind me and cannot get out. Never never make the mistake of going here.

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★ 1

You guys never get an order complete and when I brought it up today they said thats weird and hung up

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★ 5

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★ 3

Been there quite a few times through the drive through and I always ask for sauce and they never give me sauce so every time I have to walk in and grab it myself. These kid's are not cutting it.

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★ 5

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★ 1

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★ 2

Food wasn't that fresh

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★ 2

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★ 5

The management on staff was kind, courteous and helpful

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★ 4

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★ 1

took 20 minutes for one burrito. the food was sitting on the counter the whole time when they claimed they couldn't find my order after asking for the order I was waiting on two times

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★ 1

Online hours and hours listed on building say they open at 8 am but they would not serve us till 9am. I had placed an order on the app that was confirmed for pick up at 8:25, I called and asked if I could cancel the order and they said no, I had to go through the app. When I tried to cancel through the app it logged me out and would not let me back in. I understand they don’t control the app so I’m not mad at them about them. Ive had to wait here for 45 minutes now because I had paid for the order and at this point wasn't leaving without it. Please update your hours / don't accept orders before you're open.

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★ 1

the worker at the window was rude and argued with us when we tried to change something in our order, they didn't get a single thing right in our order, and everything was cold.

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★ 1

This was by far the worst experience I've had in a drive thru. I ordered the new Cheez It crunchwrap and a cheesy rollup through the mobile app. I waited for my food for at least 30 min before I went inside the lobby to see how much longer my food would be. There was about 4 employees from what I could see just standing around. This is where I was told they were out of ground beef so I could instead get steak or chicken to substitute it. I said steak and a couple mins later got my food with no apology for the long wait. I drive all the way home which is about 15-20 min away to find out they gave me the tostada. I called multiple times with no answer. Normally I wouldn't care at this point but the combination of the wait time and the fact that what I ordered costs more than what I got made me decide to drive back and get what I came for. I explain the situation at the speaker and the cashier was very nice and apologized to me and they made what was supposed to be the cheez it crunchwrap. I get home again and they gave me the normal crunchwrap with the ground beef that they told me they ran out of. At this point it was 10 pm and I didn't feel like going out of my way again so I sucked it up. I know that this is just Taco Bell so I'm not expecting 5-star food or service but come on. The only positive thing was the cheesy rollup but thats just melted cheese on a tortilla shell. This seems like a failure to staff properly, especially knowing that they have been hyping the cheez it collab since the beginning of this year. Do better.

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★ 1

I would give a zero star review if I could! 45 mins waiting in the drive through after placing a mobile order 20 mins prior on a random Thursday night. There were only 2 cars ahead of me. For 45 mins

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★ 1

order was completely wrong and the guy that works there is very rude and unprofessional.

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★ 1

For the second time now they have gotten our food wrong. They have no included a receipt in the bag after being asked to. They don’t pick up their phones either. This place is notorious for literally not caring at all. Just close already

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★ 1

They completely messed up our order and gave us the wrong person's food. They told us to wait in the parking lot so they would remake and give us our food and we ended up waiting for 30 minutes. It took us going in there and arguing with the lady who later called her manager to complain about us. She was swearing at her coworker and he swore back at her too. They tried to avoid giving us our food. Food was alright.

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★ 4

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★ 3

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★ 1

This place is horrible. The food is not fresh and whoever is working in the kitchen needs to be fired because that person does not know how to do their job. Very disappointed

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★ 5

This is likely the best location in Waukesha. Clean, efficient, generally friendly. I always enjoy my burritos. I rarely use the drive through. I like eating inside. They could turn the music down a bit.

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★ 2

This is thevsecond time they forgot something inour order.

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★ 1

one star is far too generous. this location Is inexcusable. DON'T make an online order.

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★ 2

Ordered online for pickup. Waited in the drive thru for 45 min. The gentleman working was very rude. All but threw my food out the service window.

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★ 2

29 minutes in the drive-thru is not "fast food"

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★ 1

Have been waiting in the drive-through for over 20 minutes. Can’t leave based on driveway status

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★ 1

I hate to give low reviews, but when you spend 40 minutes waiting to get to the speaker/ get your food, it fully warrants it. I honestly expected there to be 1 person working, but there were at least 2 people. Each order took roughly 10 minutes to make from what I could tell. If I hadn't placed an online order that was already paid for I wouldn't have waited and would have gone to the Pewaukee location, which I've never had an issue at (and I wouldhave gotten back home with probably 15 to 20 minutes to spare). PLEASE get this store staffed or close it!! You're putting a ton of strain on your employees and pissing a lot of customers off based on similar reviews.

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★ 3

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★ 1

The slowest Taco Bell I’ve ever experience; and not just one time, but every time I go.

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★ 2

My order shouldn't take over 15 minutes to get....

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★ 1

My husband picked up take out soft tacos. I wish I could attach the picture of our tacos. Tacos had sprinkles of meat and cheese the rest was filled with lettuce and sour cream. Absolutely awful! No way would I recommend this taco bell.

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★ 1

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★ 1

So the store manager Andrew is telling customers that he has a gun on him and will shoot them intentionally being rude, asking customers what else do you want and expecting them not to get upset very disrespectful his tone and his demeanor is very disrespectful if you don’t like your job get a new one I will be calling corporate as well you should be careful how you talk to people you never know how someone is and what someone is going through this whole situation could’ve been on the news tonight because you wanted to be stupid and ignorant and the fact that you said this wasn’t the first person that you got into it with tonight is crazy just crazy

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★ 5

The food was reasonably priced, service was good and quick.

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★ 5

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★ 3

This should be 3 1/2 stars. Pretty typical for a Taco Bell. We did have to wait a little bit because their computer system went down while we were in the drive-through.

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★ 3

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★ 3

Dude these reviews waiting an hour in the drive thru… that’s on you for being that stupid waiting that long. You got about 8 mins before I drive away.

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★ 2

People were nice n polite, but there was a very long wait n all I ordered was 2 bean burritos n only 1 person was ahead of me n he waited just as long. 🤔

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★ 1

Spare yourself the hour drive thru times and drive the extra 5 minutes to the Taco Bell down the road. Waited 50 minutes and saw the employees goofing off in the store. A wait is understandable when these stores and understaffed and underpaid but this is absolutely unacceptable.

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★ 1

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★ 1

Title: Frustrating Experience at Taco Bell - Time Wasted with No Service

Review:

I visited the Taco Bell drive-thru this evening, and to say I was disappointed would be an understatement. The situation was utterly disheartening. I found myself stuck in a seemingly endless queue for over 20 minutes, with just two cars ahead of me ordering and another one at the window waiting for their food. The wait was so prolonged that, in the end, I chose to leave without placing an order.

This issue seems to be a recurring theme at this Taco Bell location, likely due to chronic understaffing. It's not just about the inconvenience but more so about the inability of the staff to manage even simple orders efficiently. Being a corporate-owned restaurant, I expected better organization and a smoother operation. However, this experience was far from it.

During peak times, when the restaurant clearly struggles to handle the customer flow due to staffing issues, I genuinely believe it would be more considerate to temporarily close the establishment. This approach could prevent customers like myself from wasting 20 to 30 minutes in line, only to leave with no food and a significant amount of frustration. It's an unpleasant situation that could be managed much better with proper staffing or, at the very least, some honest communication about wait times.

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★ 1

Waited in the drive thru lane for 20 minutes after ordering. Got up to the window and wasn't even acknowledged. Waited another 5 minutes and gave up! Horrible service. I get that people are busy and short staffed, but if we were even acknowledged, it world have been a different story.

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★ 2

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★ 1

Went last night 12/15/23 around 8:45p...Closed
This is either the 4th or 5th time I have tried to go there and they have been closed hours before they should be. Have the hours changed and I'm just not aware???

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★ 1

Paid $12 for a tortilla with cheese , they didn't even gave me what I order, the only thing I like was the drink . They couldn't mess that up !

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★ 1

This is by far the worst experience with a drive through in my life. I have been here 1 hour and can’t even leave. This company needs to have better salaries and benefits and maybe then they would have enough employees. Why even open? To have someone wait 1 hour?

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★ 1

Taco Bell does the impossible, taking 30+ minutes to make food that should take 2. Literally typing this from the drive thru window at 6:45 when I placed my order at 6:05. Usually I’ll give them a break, but you’ve finally managed to get more than two employees in there and it’s still a problem. BFFR!!!!

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★ 1

Was told to wait at the speaker for a few minutes before I could tell them I have a mobile order. Then waited 15 minutes with only 2 cars in front of me. Once at the window, I heard them yelling that they never started making the mobile order, so waited another 5 minutes. Once I received my food, one of the items was missing, so I had to go inside to get it. And this is not the first time I've had a similar experience at this location.

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★ 1

They need help badly!!25 minutes in drive thru is ridiculous for fast food!

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★ 1

Waited in line for 30 mins in the drive thru..ridiculous

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★ 5

I go out of my way to come to this taco bell.
The service and quality of food/order being correct is much higher than the Taco Bell thats closer to me.

Keep up the great work guys!

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★ 5

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★ 4

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★ 1

i mean it was fun while it lasted now its worse than sunset .. oh and its closed at 1030pm. i guest now to .. i swear waukesha has the worse fast food employees ever .

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★ 1

Sat in the drive thru for almost 30 min. My rolled chicken tacos were burnt to a crisp. Not even edible

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★ 5

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★ 1

Hands down one of the worst Taco Bell’s I’ve been to. The establishment itself looks great but wow does the service suck. Everytime I’ve been here the women in the drive thru have an attitude and/or get the order wrong. And God forbid they get your order wrong, because if THEY do, THEY will give YOU a hard time about it. Insanity. Not to mention just how slow and uncaring their work pace is. I love T-Bell and have been to a numerous amount, but man does this one need new management.

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★ 5

I just took a long time because I think there was only one worker

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★ 1

The Manager and employees are lazy and Very Rude. Rather than remaking an order they would rather argue with customers and give them their money back. The Drive Thru Lady smart Mouthed My Husband and said the order was all there when items were still being prepared and missing.

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★ 3

Pricey drinks and they didn't fill the nacho cheese for nacho fries. I am thrilled they have large size fries now

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★ 5

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★ 4

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★ 4

Great late night stop.

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★ 1

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★ 3

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★ 3

No napkins at all the workers were great 😃👍

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★ 5

I had several items and a box.. pretty much everything was customized through mobile order, and they made all items correctly, and also remembered to include my sauces (which sometimes happens).. employee at window was friendly and polite :) They’re consistently good at this location..
Thank you Taco Bell!

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★ 5

Everytime I go to this Taco Bell I feel like everyone who works here is so friendly. I always feel welcome. My food is always hot, and great tasting. Customer service skills are great!

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★ 3

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★ 5

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★ 4

Honestly really solid place to go late at night. Place was clean and empty. The food for me was some of the best Taco Bell I’ve had.

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★ 3

Drive thru can't take an order correctly & have yo repeat yourself over and over

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★ 4

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★ 4

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★ 4

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★ 5

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★ 1

I waited for 33 minutes to get my order. Imagine sitting in the lobby for 33 minutes for FAST FOOD.

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★ 1

If you're ordering in the lobby you are the least of their priorities. They keep filling drive thru orders non stop until the drive thru is empty. You'll wait for an order no matter how long it takes. I've been waiting nearly 30 minutes as I'm writing this.

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★ 1

The worst taco bell ever, horrible customer service and attitudes, manager present to witness it all yet every customer is treated as a burden and talked to disrespectfully. The food was ok but the whole experience was just terrible and I'm not speaking as if someone had an issue with "me" but every order taken, everyone talked to, was just awful

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★ 5

Reading all the complaints about staff issues is not the managers fault it’s pretty hard now days for any restaurant to keep steady workers or get anyone to work in the fast good industry, it’s not a fine dining restaurant, but I love the manager always in a positive mood and knows me from being a regular yes sometimes the food takes a little longer to come out but it is what it is at the end of the day there is young kids working here getting use to the line will continue to come here and people should learn to have patience… Julius

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★ 5

For a taco bell, I love this one. Staff is friendly and always own up to mistakes. I appreciate them here.

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★ 4

Not so much for the food, but the young lady that took my order was just perfect. She was friendly and accurate. Was a very nice person.

Source: Google

★ 1

I hope management sees this review. I went through the drive through and ordered 2 crunch wraps with fire sauce. I recieved no sauce, the food tasted warmed up, no reciet, and the food runner was SO RUDE!! he told me to pull up to the doors, and when there was a line behind me in the one lane road, i pulled into a spot. He lazily and slowly walked to my car and told me i wasted his time and that "i thought i told you to to pull up to the doors." He looked very unhappy to be there. Not friendly at all. Looks about 20, blonde short hair, acne, flamboyant. He deserves to be fired. I am very displeased with this establishment and lack of passion for customer sevice. I will not be coming back.

Source: Google

★ 5

Source: Google

★ 1

If I had the choice to either order from this location again or starve, I’ll starve. This establishment is the definition of a disaster. I ordered online for carry out and when I arrived it took over 10 minutes just to be greeted. Eventually the “manager” came over and I told him I had a pickup order. He tells me they are super backed up and I’ll have to wait because other people’s orders come first. (Mind you there is NOBODY in the restaurant besides employees and NOBODY in the drive thru). I then tell him I don’t plan on staying here all day to wait and he responds with; “That’s your problem you can leave if you want”. Luckily I caught another women’s attention that worked there and she walked in the back and grabbed my food within 10 seconds. The food was freezing cold but I couldn’t stand to be in there any longer to complain. This place should have been shut down before it opened.

Source: Google

★ 1

Waited 45 minutes, even then they messed up our order and completely lost our friends order. Then, he had to convince them to get a refund for the order he didn’t receive. Argumentative and rude :(

Source: Google

★ 4

Source: Google

★ 1

Good food but very slow service. This location often has 20+ minute wait times, which is completely unacceptable. Upper management/owner needs to do better with this location.

Source: Google

★ 5

First rate - thanks for carrying!

Source: Google

★ 1

Tacos we're so crushed and broken I done even know how they made them. Horrible. This is the third time this happened at the Grandview Blvd. Location in Waukesha WI.

Source: Google

★ 1

Ordered online for pickup. Went inside, did not receive my food until 45 minutes after. Once I asked for an update on my order after waiting for 40 minutes, worker rudely told me it will be up. Received my food at counter with attitude, told worker I had 2 drinks, he proceed to question me as if I was lying & walked around looking at other orders before handing me 2 cups. Left, my food ended up burnt & bread/tortillas/shell were all stale/hard. What is the point of ordering online if they dont even start making your food right away? Might as well go thru drive thru. & if you’re gonna do your job LATE, might as well make it right SMH.

Source: Google

★ 5

Source: Google

★ 5

Actually got tacos that had a decent amount of food in them 🙌 my local TB sucks but this one did a great job

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

This place can not stay staffed at all. Last 3 times I have ordered ahead in the app to avoid the line. Lobby is closed and only manager is working the window. Second time I had to wait inside 30 minutes after I was told my food was ready. This is not the employees fault by any means but the management. If you can not get staff THEN CLOSE THE STORE. Do not over work your employees and under staff the store. Will not be going back to this location anytime soon until management can figure out staffing.

Source: Google

★ 5

Ever since the new GM has taken over this tacobell has had a huge turn around. Drive through takes a little time but my order is always right. Speed will come with time.

Source: Google

★ 5

the workers and manager were very very friendly and nice, the place was clean as well :)

Source: Google

★ 2

The sevice was fine unfortunately the quality of my food was very disappointing. My chicken quesadilla was burnt, my burrito kinda seemed under cooked.

Source: Google

★ 1

Customizations were not honored on app order

Source: Google

★ 5

Source: Google

★ 1

Terrible service. Gets your order wrong almost every time and you can’t go in because they are so slow and the lines are so long.

Source: Google

★ 5

Go out my way to come to this Taco Bell. Christopher has always been who waits on me for over a year now, and this man is THE MOST positive person.. the food never fails either. Never had customer service from a fast food restaurant like this ever. This man deserves a raise.. his own store with royalties.. something.. Never stop being the positive ray of sunshine you are.

Source: Google

★ 1

By far the worst service I've ever had. Takes over an hour to get food. Shuts down randomly at night. Avoid this place is you can! Unreal how bad the service is.

Source: Google

★ 5

I'm gonna give this place 5 stars ONLY because there was only 1 employee here!! Drive through was packed, and this girl rocked it!! When you stop ask for La'Tanya you're AWESOME!!!

Source: Google

★ 5

Went here on Valentine's day, there was probably 8 cars in the drive through line and ended up waiting about 45 minutes BUT Christopher was extremely nice once I got to the window. I've had him twice now and both times his customer service has been incredible! He definitely was working his butt off on Valentine's day, I wish he could get a bonus for how hard he was working. Thanks Christopher!!

Source: Google

★ 3

Source: Google

★ 1

We ordered through the app and came to pick it up and there was only *one* person working. His name is Christopher and he is the manager. I felt so bad for him. It was 5:50 PM and there were over 9 cars in drive through and 6 cars parked. Four of them came after us. The worker said no one showed up for their shift…..leaving him all alone to do drive-through, pick up, dine-ins, and make the food/hand out orders. I gave it one star because that worker did the best he could. Otherwise we are very, very disappointed. Upper management really needs to step it up.

Source: Google

★ 5

Awesome service!! Awesome food!! Pretty sure that was the prettiest looking Mexican pizza I ever gots :) Yall shoulda put that on a commercial:)

Source: Google

★ 2

Only notable due to the possession of a powerful feeling for the duration. Ground beef needs to be more than 30% beef, eating sand is less than ideal.

Source: Google

★ 5

Ordered two big burrito/taco boxes at 9pm on a busy Thursday night. They had them hot and ready by the time I showed up! Great work by Christopher and the T-Bell crew.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Shout out to the girls working on the day after Christmas. They were very friendly and prompt when making the food. Give them raises!

Source: Google

★ 1

Ordered online via the app, they forgot to make my order. Then they gave me a cup for a free drink, when I asked what the cup was for, a worker yelled at me.

Source: Google

★ 2

Source: Google

★ 2

20 min in drive thru, unacceptable!!

Source: Google

★ 5

Anthony is the reason why I’m giving 5 stars. He is the best guy ever. I wish he was my second brother!!

Source: Google

★ 4

Christopher was very polite and professional best service there ever

Source: Google

★ 1

Guess the workers decided they wanted to close early. We pulled up at 11:30 and they didn’t let us order stating they were closed. According to google, they close at midnight

Source: Google

★ 5

Fast food, hot and ready, very polite window guy!

Source: Google

★ 1

Place is garbage wrong orders all the time and staff just sucks ..

Source: Google

★ 5

Employees are wonderful. Very hard workers.

Source: Google

★ 5

Great service! Latanya was so kind!

Source: Google