The Chocolate Factory

Pewaukee, 161 Wisconsin Ave #1b, Pewaukee, WI 53072 | ★ 4.5 (448 Review)

📞 +1 262-264-0015

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Sandwich shop Ice cream shop Restaurant

Description

Locally owned, award winning sub sandwich and ice cream shop that serves the best sub sandwiches, croissant sandwiches, soups, salads, hot dogs, kid's menu, and 29 flavors of hand scooped premium Wisconsin ice cream.

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Reviews

Mark Hughes

★ 5

What a great location and subs are fantastic. I tried the Phoenix sub while enjoying a great view of Pewaukee Lake.

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Amanda Youngs

★ 3

Had the mint chocolate chip cone which he loved put the service was not great the young lady who waited on us was not very friendly I would even say she had an attitude 🫩🤔

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Nat

★ 4

Sub was good and shake was delicious. The music was a bit too loud. And the service could have been more on point, but overall good lunch. I would come back again.

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Mel T

★ 5

10/10 would recommend! Love the food options and the variety of ice cream flavors is great.

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David Nader

★ 5

Ordered sandwiches for a group. Ready on time plus every one was done perfectly and had the individual's name marked. Cookies were fresh baked that morning as well. Friendly staff, great job. Thanks!

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Anthony Heard

★ 5

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greyno1123

★ 5

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Dean H

★ 4

Stopped in for a sub and was impressed with the flavor Chicken bacon ranch.

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Rafi Sitges

★ 5

Great ice cream place in front of the lake.
Good atmosphere and very nice service.
The staff is amazing

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Bob

★ 4

Good Sammy. Jacked ordering process. Would recommend ordering online.

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Kyla Wenger

★ 4

Love a good sub here, but this location is smaller and not always as clean as others.

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Thomas Boling

★ 5

Great food and service.

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Jennifer Van Elk

★ 5

This place was packed but the service was super quick. Ice cream was affordable and came with plastic drip catchers which was fantastic for my younger kids. The cotton candy ice cream taste like lucky charms marshmallows!

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Ram Rajagopalan

★ 5

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Adria Manquero

★ 3

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Kyle Enderle

★ 3

The food tastes amazing and the service is great. I was not happy about the portion/ price. My girlfriend and I ordered 1 sub each on a croissant and 1 small soda. The total was like just over $20. I was just really disappointed when I unwrapped it and it was extremely small. I mean my girlfriend who is a small eater was still hungry after eating it. I felt like it was a waste of money. For that to be worth it I wouldn’t have payed more than $11-$13.

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Justine Liu

★ 5

Good

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jayden autumn

★ 1

customer service is terrible. lady was very rude when we were waiting in line for the restrooms. we planned to buy something after as we knew that there is no using the bathrooms without purchasing anything. we proceeded to tell her that we were going to buy something after. she said that the person before us can go (seemed like she knew her personally) and then “we’re done”. we told her that we planned on buying something after and that i just needed to use the restroom. we have been there plenty of times and never had this issue. while we walked out she said “yeah i knew you guys weren’t going to buy anything”. YEAH why would we when you were rude. very unprofessional and seemed like she just didn’t like us even though we were very nice in the beginning.

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Aryn

★ 3

this location doesn't have oat options! :( it isn't a huge deal, but no one picked up the phone when i called on multiple occasions to ask. i finally decided to just drive over and they didn't even have one dairy-free option, so i left empty-handed :/
also, i saw someone working wipe their nose on their hand in the middle of serving someone 😬

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Mike Shems

★ 5

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Poxie

★ 3

Slowly making food

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Vicki Burnett

★ 5

Always good food and excellent service.

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Laura Malischke

★ 5

What a gem! Sub sandwiches and ice ream - perfect for summer days at the beach.

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Joy Massie

★ 5

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Omayra Nieves

★ 5

Amazing place

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Santos Figueroa

★ 5

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Tim Brennan

★ 5

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Maria ferreira

★ 5

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Delaney N

★ 5

Best ice cream in the area. Love stopping by in the summer and walking across the street along the beach.

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Juliana Alvarez Argote

★ 5

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Josh Goodman

★ 5

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Scott W

★ 4

Been here a couple of times. This time we stopped in after having dinner in the area. It's a good experience but not outstanding. The staff did good job helping us out with our selection, and offering up their favorites.

It was 8:30 on Wednesday, we were the only ones there. They started cleaning up all around us, vacuuming and taking the rugs up. Definitely felt like we were in the way. So we hurried up without cups of ice cream and left.

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Jeffrey Poplawski

★ 5

Great bread. Nice relish bar super views

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Paul Prediger

★ 5

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Jane Ayer

★ 5

Devon was so nice and helpful. A wonderful blackberry turkey sub! A fun vibe in there and all workers were so friendly. Thank you!

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Christina McCanna

★ 1

Ordered and our food and one of the orders was made wrong. The staff member behind the counter proceeded to argue with me that they made it correctly even thought they didn't. Absolutely ridiculous that they made it seem like I was in the wrong for their mistake.

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H L

★ 5

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Tom B

★ 5

Very tasty sandwiches if not a little on the small side. Malts & shakes second to none.

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Jimmy Rodriguez

★ 4

We stopped in for ice cream and were promptly greeted. We sampled a few flavors - all delicious - and LOVE that they also have dairy free options! The vegan oat milk ice cream was second only to the friendly service. We are greatly looking forward to our next visit.

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Peyton Guyot

★ 5

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Daniel Martinez

★ 5

Really good food, really nice view, and not too expensive. It's definitely worth another visit.

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kevin danahy

★ 5

Brittany was exceptional, informed and fun, you're fortunate to have the best employee, well maybe not the best but none better!

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Becca G

★ 5

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Stacy Levenhagen

★ 5

Friendly staff, very clean and great view of the beach! They always have new flavors of ice cream for me to try and many unique offerings. Small local business at its finest!

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Linda S

★ 1

I can't rate the food yet. It's now 50 minutes after I ordered on line. I have watched them fill orders for people who arrived a half hour after I ordered. I can't understand why orders aren't filled in the same order they're received.

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Melody Li

★ 5

I live quite close, so my family occasionally gets some ice cream for my brother. They have many great options for the ice cream, and they also sell other options, such as sandwiches, subs, chips, and so much more.

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Paola S Acosta

★ 4

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Justin Eagen

★ 1

Horrible customer service, staff was horribly rude. Obnoxiously telling me I was being impatient after waiting 20 minutes with little to no line. Marcus and Lola are the one people who actually tried to make the experience better.

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Thad

★ 4

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Elizabeth Ridge

★ 5

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Elizabeth Halloran

★ 5

I have always thought their food and ice cream were very good. The service is good. They do get extremely busy in the summer months because the beach is just across the street. Lots of teenagers and family go there for lunch. The Chocolate Factory is always a destination expected whenever I have children visiting. It is one of the many gems located in downtown Pewaukee.

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Ruby Peot

★ 5

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Kathy Pica

★ 5

Picked up food. We pick up food often for our office

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anis sabri

★ 5

A ne pas rater

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Debbie Knee

★ 5

Only came in for ice cream but it was really good. Service was very friendly and they had the flavors marked with what was gluten-free. Also offered to get a clean scoop which is very important to anyone worth severe allergies. Thank you!

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S B

★ 5

Love this place they have the best subs esp the turkey black berry jam yum

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VaTriese McFarland

★ 5

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Theo K

★ 5

Amazing ice cream amazing waffle cones and i like that they serve Sprecher root beer in the soda fountain

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Icewing

★ 5

As someone who grew up in this town and still does, this is the #1 place to go to. I had some today, aswell. Got the monthly shake: it was amazing. Only problem today is i might of accidentaly been given the wrong sub. It’s still a very good place and this is the only time i’ve gotten one wrong order

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Chittaranjan Sethi (Chitta)

★ 5

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Vanessa

★ 5

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Parker Licari

★ 1

6 months ago they forgot to put cucumbers on my sandwich

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Shawn Aldana

★ 5

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Ganesh Salunke

★ 5

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Alaina K

★ 5

This place always has my favorite flavor, and I love to visit here after I’ve had a long day! A worker named Emily helped me out today and was so sweet!!

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J Z

★ 5

We stop here for dinner whenever we visit Pewaukee. (It's not a candy store, as the name implies.) Right across the street from the water, it is a convenient place to get a tasty sub, fresh salad, or mouth-watering ice cream. We’ve had the delicious roast beef, turkey, and ham and cheese subs made with their fresh, lightly-crusted, Italian sub rolls. The oregano gives them a unique, pleasant flavor. And of course we get their delicious ice cream that comes in many flavors, such as Moose Tracks or Strawberry Cheesecake. Parking is on the street or at their spacious lot in the back. We look forward to our next meal there!

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Diana Echevarria

★ 5

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Sampath Redlam

★ 4

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Mark Forgette

★ 5

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Kat M

★ 4

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nick p

★ 5

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mikal robo

★ 1

Poor took 25 min for 1 sub soda machine backed up not when busy terrible experience

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Maia H

★ 5

Perfect lunch spot in the summer / nice weather season. This is a go-to spot for work lunches. Nice outdoor area with a perfect view of Pewaukee Lake. Sandwiches and salads are good, and they have a great selection of ice cream.

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Andy Portale

★ 5

always good - place was dirty however

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Anita Blakeman

★ 5

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Charlie Petersburg

★ 5

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Maria Alicea

★ 5

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SumRose79

★ 4

Try the turkey and blackberry jam sandwich. Just works so well. Soups good as well. Sure everything else is pretty good too, I just always get that sandwich. I'd like to buy their bread.

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Shira Gui

★ 5

This restaurant is very good for quick bites of lunch. I’ve had the tuna sandwich here. Of course, more well known and ordered are the wide variety of ice creams. It’s great to go here on a hot day and also visit the lake/beach right outside.

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Angela Brzeczkowski

★ 5

Love the tuna on a croissant. The service is very quick and the clean up crew is on the spot!

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Surwat Ahmed

★ 5

Great service, quick and friendly. I ordered Oreo espresso and it was delicious!

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vamsi k

★ 5

Amazing ice creams...the flavours are unique and very special.
It's difficult to choose one, not just for kids but even adults.
Each and every flavour is a must try. Get one each time you visit the pewaukee lake, walk over to the beach and sit down to enjoy.
The waffle cones are served in "the buddy system" which prevents the molten ice cream from dripping over your hands...but you can drink it up.
Pick a single scoop for 3$.
Totally worth every penny.
Love it, especially with the great service from the team!
Never miss a chance to pick up an ice cream no matter where you see this store.

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Josh Reahm

★ 5

My fiance and I go to the chocy factory almost every week at least once and have literally never had a bad experience. I ordered a gumball shake, and the dude says, "Nobody has ever ordered that before" and proceeded to make the best gumball shake of my life. Thank you chocolate factory for delivering every time

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Tom Price

★ 5

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Lewis Sellers

★ 5

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Evelyn Rivas

★ 5

The subs and Ice cream are really good. I love this place.

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Timothy Smith

★ 3

The food is excellent, but it is overpriced as the portions are way too small. The regular size sub I ordered was the same size as a small sub at most other restaurants.

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Jean Grant

★ 3

Need to tell these young girls they need to wear a cover up over their skimpy bikini

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Jax Lasecki

★ 2

Expensive and not worth

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Dan L

★ 3

Decent place for ice cream but everything is priced more than it should be. Do not get the gluten free bread, costs more and shrinks your sandwich size by about 40%

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Laurel Braunreiter

★ 4

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Sarah Gerrard

★ 5

The Phoenix sandwich truly is delicious!

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Cansin Ozsoy

★ 5

The location is perfect, and the staff is friendly. The ice cream is absolutely delicious.

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Louie Salads

★ 5

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Gabriel Bey

★ 5

What a unique shop! Our family went there for ice cream. A quaint setting by a lake with plenty of leisurely traffic enjoying the end of the weekend. Honey cones were the favorite with plenty of room for several flavors to lock and share! 5-stars.

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Devon Steinke

★ 5

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MHStephanie

★ 5

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Chad A

★ 5

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Pankaj Ghawte

★ 5

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Michelle Lenz

★ 4

Very friendly , eating icecream looking over lake view .

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Dave Loderhose

★ 5

Nice place for food and icecream right on Pewaukee Lake.

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Carlos Nava

★ 4

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Josh Goodman

★ 5

My favorite subs ever and so pumped they have italian beef all the time, even though it's kind of an addiction:) Can't beat the ice cream either.

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DonnA Hodgkins

★ 5

Took my grand daughter and her dad there we all split 2 banana splits which was very delious

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Lori Schmidt

★ 5

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Brii Shockley

★ 5

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Kenneth Mathew

★ 5

Certified banger

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L A

★ 3

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Paige Borchardt

★ 5

I went the wrong way through the line with a big stroller and everyone was very nice about it!

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Shawn Lewis

★ 4

Good food and good atmosphere as well as a view of the lake.

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Mercy

★ 5

Enjoyed delicious ice cream

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Bruce Buerger

★ 4

Good sandwiches and ice cream selection.

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Vishal Chaudhari

★ 4

Great place to have an ice cream with a very good location, just by lakeside

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Bob M

★ 5

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Joseph Thomaschaske

★ 5

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Bond 007

★ 5

Awesome!!! Great Food Excellent Staff!!!

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John Sopina

★ 5

I love this place! I go for the Phoenix and the hot pepper relish! The ice cream is great too!

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ENID ROSA HERNANDEZ

★ 5

I just love it 😊
⭐️⭐️⭐️⭐️⭐️⭐️

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Spencer A. Collins

★ 5

Great ice cream at reasonable prices. The location is right across from the beach so you can take your ice cream out with you and sit in the sand.

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Maija Ochs

★ 5

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Cloud C

★ 5

Got the turkey croissant sandwich which was really good. Also love the ice cream. Will definitely go back to try some more!

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Elizabeth Jentz

★ 5

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Michelle Triplett

★ 3

I have mixed feelings about this restaurant. I have ordered two times through Uber Eats and twice have been shorted food. The receipts from both orders clearly shows that the order was entered correctly, but the missing items were not ticked off as packed. The second order even had a note to the restaurant to double check that all the food was accounted for before giving the order to the driver.

On a positive note, the food is tasty and portion sizes are generous. It's a good value overall, but The Chocolate Factory needs to work on quality checking orders.

Food rating = 5 stars
Customer satisfaction for the order received = 1 star

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brian holzhausen

★ 5

Great food!

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T BP

★ 5

Good food, excellent gluten free bread and knowledgeable staff.

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R E

★ 5

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Katie A

★ 5

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jodie krawczyk

★ 1

Subs were ordered for a baby shower, moldy bread gross.

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Gary Moilanen

★ 4

Ice-cream was great on this beautiful day.

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David Crosby

★ 5

Great ice cream and kind employees. Quick and helpful service.

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Jes Rami

★ 5

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Chris Pevytoe

★ 4

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Young Lettuce

★ 5

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Jennifer Timm

★ 5

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Dr Ron Campopiano

★ 5

No problems with The Chocolate Factory. Grandma and Grandpa with little Hannah getting our ice cream fix on - delicious 😋

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David Chermak

★ 5

We make it a point to stop here for lunch or an ice cream. The staff is friendly, the food is good and I love that they are on Pewaukee Beach.

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Paul Kolvenbach

★ 5

Great sub.

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Paul Faraday

★ 5

tast y ice cream.

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Jake Rady

★ 5

Always great! Subs served on a nice toasted roll

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Natedogz7

★ 5

The Chocolate Factory is amazing and highly recommend it for People that love subs and ice cream!! I’m not a huge fan of subs but the chocolate factory in all locations are amazing especially this one. Great food and service!!!!

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Adam Snarski

★ 5

Ice cream was delicious. Plus great views of Pewaukee Lake!

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Animesh Dwivedi

★ 5

The croissant sandwich is delicious and the best ice cream in town

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Susie Krause

★ 5

I enjoyed a club sub and a chocolate malt freshly prepared by friendly people! The bread was especially fresh and delicious!

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Russell Clark

★ 5

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Lauren McDonald

★ 4

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Mateo Walters morales

★ 2

Its to over price for ice cream or even food. staff is okay and the portions for price to any food is peetty much highway robbery

And .50 cents for a water cup

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Jesse Flores

★ 4

The creosote subs are amazing! Everything else is great as well. Very nice little spot

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Adam

★ 5

Delicious icecream and great service.

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David Osorio

★ 5

Helados y malteadas de diversos sabores. Me gustó mucho.

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John Schroeder

★ 5

Love their club sub.

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Mirr

★ 5

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Mo Patellio

★ 5

This place is super friendly and welcoming. The restaurant/factory is clean and organized. The employees are well trained and ready to help with a smile. They offer great quality ice cream and chocolates. It's located right across from the lake. Check out the pictures associated with this review and follow on Insta @ifooditie.

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Twisted Crypto

★ 5

The ice cream was great. Second time here and will definitely be back!

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Jt M

★ 3

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A T

★ 5

The ice cream is always good... very good.

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Andrea Kernats

★ 5

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James Firzlaff

★ 5

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Tim North

★ 3

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Tasha Piontek

★ 5

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Annelise Worden

★ 1

There was no ice cream that I wanted it would be nice if I could get something else

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Holly Neubert

★ 5

Great subs and great ice cream!

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kerri Friedrich

★ 5

I had the "Exhausted Parent" ice cream. This is a bourbon infused espresso with bittersweet chocolate chunk ice cream. It is very good with a definite bourbon flavor. The place is clean and the sitting area is set up with every other table is closed so there is good social distancing.

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Cheryl Chapman

★ 5

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bk

★ 4

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Elizabeth Schlueter

★ 4

Food and ice cream is great

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Raven O

★ 4

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Leena Lynne

★ 5

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Rick Abreu

★ 5

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Marco Avendaño

★ 5

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Angela D

★ 5

So happy they are open. This little spot on the lake makes a good sandwich. They are fast! Grab some delish ice cream as well!

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Logan Weitzel

★ 5

Was very clean, and right next to the beach.

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Renee Gorton

★ 5

They have the best sub sandwiches ever hands down

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Melissa Smith

★ 5

Amazing people Amazing food!!!

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Ethan Kirby

★ 5

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Rae M

★ 5

Love their sandwiches and ice cream, always really kind staff. Taking good Covid precautions.

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Xander Pearson

★ 5

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Ken Tetzlaff

★ 5

The soup they had there was phenomenal

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Logan Delahaut

★ 4

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Sasha Jet

★ 5

The food was delicious 😋 and the staff was very friendly. I would recommend stopping in for an Ice Cream and Sub-Sandwich.

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Todd House

★ 5

My go-to lunch destination! The staff is friendly and their sandwiches are excellent.

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U Brand Me Promotions & Advertising _

★ 3

Sandwiches and ice cream. Can't bear that. Snd good location just across from pewaukee beach

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Leland Martinez

★ 4

Great food and Service. Follow all guide lines for Covid 19.

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Savannah Brant

★ 5

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John Lopez

★ 5

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Austin

★ 5

The ice cream was awesome here.

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Mary Crane

★ 5

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Collin Karrasch

★ 3

Clean store, quick service an very friendly staff.

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Derek Larson

★ 5

The Buffalo Chicken sub is chronic

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Avinash Vyas

★ 5

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Jeffery Martino

★ 5

Awesome icecream cone! Great scenery, looking out towards Pewaukee lake!

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kyle hopkins

★ 3

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Sammuel Lopez

★ 1

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Dennis C

★ 3

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Dylan Watkins

★ 5

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Joshua Myers

★ 5

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H G

★ 5

Always a great meal. Subs are awesome😎

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kimberly halverson

★ 5

Great subs and ice cream too!

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Kimberly Wellhausen

★ 3

Good selection but need sugar free options.

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Joel Hornbeck

★ 5

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Kaitlin Meyer

★ 4

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