★ 1

New owners have no idea how to run a food chain service is always slow and honestly hostile not to mention repetitive mistakes and lack of willingness to fix the mistake unless in in another town or a new owner takes over probably won’t even eat at Wendy’s in general anymore would recommend going elsewhere

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★ 3

Food was great. But needed to change the baby and no changing tables in the restroom. Had to go to my car to do that.

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★ 5

The food was very fresh and reasonably priced. Update: September 28th, 2025
Omg the food was so fresh and really good. I've been sleeping on Wendy's breakfast. The manager and gentleman in the grill were so kind and helpful because I had no idea what to get. She deserves an award for patience and customer service for dealing with me. Overall, the best fast food experience I've had.

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★ 5

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★ 3

Just your average experience, fast food. Finally feeling a little bit of value

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★ 5

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★ 1

Served me fries still wet with grease.

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★ 4

Nice fresh burglar.

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★ 5

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★ 5

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★ 5

They're Triple burger basket was very good but almost too much to eat. Will get the double next time.

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★ 5

Love the frostys!!!

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★ 5

So for context, i had a terrible experince at a bowling alley today, but i just wanted to say Elizabeth is so sweet and really just nailed it, and the food is fire, thanks for bringing the joy back to my night!

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★ 4

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★ 5

Out of all of the fast food restaurants in the Fox cities this particular Wendy’s and Wendy’s in general is our choice for fast food. We usually come by late at night right before they close …The staff is always helpful and in a good mood. They have obviously great management and training. Delish SALADS!!! Love the new remodel- thank you all for your time and hard work.❤️‍🔥

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★ 5

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★ 2

The kiosk didn't work so we went to the counter and nobody served us. In fact they looked at us and did nothing. Only one girl said she had no numbers to get our order. It would have been much better if the kiosks worked so I wouldn't have been stared at like I'm an alien .

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★ 5

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★ 4

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★ 4

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★ 5

Just got picked up a mobile order and I really appreciated Bill for taking the time to make sure everything was correct before sealing up the bag. What a professional.

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★ 5

A great place to grab a bite of fast food, as well as one of my favorites, they have great chow as well as great prices with there biggie bag meals, there definitely worth the stop if you need chow

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★ 4

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★ 5

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★ 3

They must have hired new people because this young woman was extremely polite.

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★ 5

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★ 5

Probably the best fast food visit I have had in years. The woman taking our order was kind and chatty. The same could be said about the woman cleaning the dining room. The restaurant was super clean and the food was really good.

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★ 5

I just had to write a review after eating lunch here with my girls today. While waiting for our food a woman checked in on us to make sure we’ve ordered. Although she called my name to come and get my tray she came out and offered seller service helping get napkins, ketchup and a high chair. The food was hot and good. And the place was pretty clean for being so close to lunch rush! Glad we stopped in today.

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★ 5

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★ 5

Great service and great food

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★ 3

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★ 1

the last 2 times we have came here “mia” has forgotten to put lids on our drinks and basically threw the drinks on me and then laughed in my face. TWICE. and then she proceeds to screw our drinks up. absolutely ridiculous. thought this placed upgraded all of their employees? teach them to put a cap on their drinks. you should also mention laughing in a customers face after THEY messed up is rude as well. get different employees.

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★ 4

Been awhile since able to eat here. Frosty is always a win and everything here was fresh and correct. Got 2 for 1 on frosty because of a sweet customer so we paid it forward and made an elderly lady's day. My 5 year Olds idea! Was a great day!

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★ 3

Getting there is not easy doesn't seem like they have their computer system ready we sat and waited to order just an order of fries for probably 5 minutes after we were able to order it was ready fast and the service was good

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★ 1

Never eating here again. Missing food and wrong sandwhich. GET IT TOGETHER WENDY!

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★ 1

Placed an order online and they accidentally gave me the wrong shakes which is fine! I called and Traci/Tracy/Tracey raised his voice at me saying I can come back and get it or he doesn’t know what he wants from me and attempted to hang up on me! I had to say “wait wait wait” and I asked if he could send me a coupon as I’m at work and I can’t come back, and he said “I just offered you to come back right now, why would I do that???” He said he’ll write my name down and on my time I can come back and get it on my own time. So rude! I could not believe it!

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★ 5

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★ 5

My son has special needs and eats different plain & simple. And he eats a lot of things he likes for a long time. Well he loves Wendy's cheeseburgers plain, meat cheese and bun. They make it with no fuss or complaints, because yes sadly many places complain and it's apparently hard to make without all those extra toppings... They accidentally screwed up all six of our cheeseburgers, which were plain. They had accidentally made all six of them normal. Now usually, you'd hear a lot of barking about this. But she was as cheerful as she could be and I was all around grateful for that experience. I never went inside mind you, so I can't give my official 5 star for everything. But the awesome service through out my drive thru experience. I appreciated them and their wonderful attitudes with smiles too☺️

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★ 5

Everything was amazing and most importantly the service is unheard of anywhere these days! Both of the ladies that were at the counter were amazing. But in particular one server Elizabeth is amazing! 😍😀 She was so nice, it was my daughter's 8th birthday and we had NINE yes 9 people with us and she heard it was my daughter's birthday so she gave us our frosties half off! Will definitely be back next time we're in the area. Thanks so much Elizabeth. You're amazing. 💜

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★ 4

Food was good, place was little dirty, staff very friendly

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★ 5

Meal and service were amazing! Thanks Elizabeth who took our order with a smile and made sure everything was right and good

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★ 5

The last several times, the food has been great, the way Wendy's used to be. Must be the new management. Keep up the good work!

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★ 5

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★ 4

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★ 4

Sandwich was okay, but the fries were insanely large, super fresh, and crispy!!

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★ 5

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★ 4

Our order got messed up but we went right back and got taken care of and the manager was who greeted us at the window very happy with the service

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★ 5

Very nice people and a great $3. Hamburger w bacon!

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★ 5

Chanteas went above and beyond when drive through made a mistake during a lunch rush. This place's customer service has came up. These guys are great.

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★ 1

In line 35 minutes so far
3 cars have pulled out and left ...
What is going wrong here?

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★ 1

Went there. It was closed.

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★ 4

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★ 5

Fast friendly service, and the lady who took my order, she rock very friendly and owned it!! Great job!

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★ 3

Our first time there and people working were almost rude when I asked a question....Don't think we will go back....food wasn't that great.

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★ 5

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★ 4

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★ 4

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★ 5

Delicious food better than any fast food places

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★ 3

Long wait times

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★ 5

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★ 1

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★ 5

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★ 5

The lady at the drive thru window was amazing! Customer service was 10/10 and food was great too.

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★ 1

I just moved here from california, and I came through the drive through with a question about the key tags I purchased yesterday. Now, being from california, i'm used to rude people, but i've never had anybody be as rude to me.As the person was just now at eleven eighteen on monday morning. That delightful soul slammed the window in my face. Bless your heart babe.

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★ 5

This place is awesome since it was redone !! Great team work and great food !!

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★ 5

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★ 4

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★ 1

If I could give no stars as a rating I would. The Wisconsin Avenue evening shift drive-through is absolutely horrible. I’ve gone there three times and it’s the same man who says he’ll take your order and then you wait until you can’t wait anymore and end up driving away. Whoever it is, they’re losing a lot of business with him.

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★ 5

I love Wendy's, just wish there was one close to me. Got the free Frosty because the Bucks won!

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★ 1

Just re-opened and already flops. I've only gone a couples times since the reopen, and something was missing or made incorrectly each time.

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★ 5

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★ 2

Got a sausage egg and cheese muffin, the muffin was so tuff I ate the egg cheese sausage and threw muffin away

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★ 5

Much better since new management and renovation has happened. Food was all edible, fresh, order was correct, & it was hot. Customer service was great. Overheard employees talking and seems like a good team, a lot of team work happening. Happy to know we have a decent Wendy's again! Keep up the good work!

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★ 5

Good breakfast!

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★ 4

I ordered a spicy chicken sandwich with a frosty and the Cinnabon pull apart. The frosty and sandwich were amazing only thing I was disappointed about was the Cinnabon once I got home opened it to eat I couldn’t it was hard as a rock so I tossed it wish it was fresh 👎

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★ 4

A little slow but great food and pretty clean.

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★ 1

Gross

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★ 4

EDIT: The last time I came here I threw up violently. I ordered a double cheeseburger and that's it. Didn't have much else of anything that day either.

Old review.
I've been here 3 times since it's reopened. All 3 times, great service, Extremely fast line, and fresh, hot food. Cooked right. Don't think it deserves the recent 1 stars after it's reopening

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★ 5

I got good food. The girl at the counter was friendly. It looked like they were dealing with a mes but were working to clean it up. The people all seemed to be having a good time. I can't complain.

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★ 4

Newly reopened store. I went for $1 any size soda. The employee sounded disappointed when I only ordered a soda, but the drive thru was busy when I was there. Glad to see it open again because last time I wanted a frosty it was closed down.

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★ 5

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★ 5

People are always friendly and attentive to our orders.

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★ 1

I hate leaving this negative of a review but I feel it needs to be done. Just left Wendy's on Wisconsin Ave. On 10-31-2024 at 10:15pm.

Pulled up to the drive through. Listened to the automated message. Went to place our order and there was dead air. My wife and I smelled the telltale odor of marijuana and by the back door behind the drive through sign are two employees passing a joint, giggling. One was the girl with the headset on just looking at us still passing the joint back and forth and giggling like no one was there.

This business just reopened and I'm sure the knew owner doesn't want the atmosphere to go down this soon. We ended up leaving without ordering as all we got was dead air and a sickening smell.

If you go do so during the day shift.

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★ 4

Fries weren't just cool they were I e cold. The pull apart cinnamon things were hard as a rock but warm. The pretzel Baconator was excellent. Great clean place, people were awesome. The food left me very disappointed.

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★ 5

I just bought a Frosty
And it was good

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★ 1

Had my order placed to wait 50 minutes to be told that my order wasn’t able to be fulfilled. Yet the first time I went here since they opened my burgers were raw. Won’t be returning.

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★ 5

Muy buena

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★ 5

Muy buena atención🥰

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★ 5

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★ 5

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★ 5

Great experience hard workers

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★ 5

So happy that there is a Wendy's back in Appleton! Thank you.

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★ 1

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★ 5

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★ 5

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★ 1

They charged me an extra 75 cents to have the sauce of a burger on the side. Ridiculous. Will not be back

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★ 3

Spicy Nuggets are always a hit

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★ 1

Krabby Patty let down!!!!
Onions/ tomatoes taste sour
Sauce tastes sour too
Meat was so pink

The only thing was "okay" was the drink but small for a $10 meal... smh

Just left at 12:20ish today... smh
What a waste.
Mc. Donalds should have been given the Krabby Patty task... it probably would have been done better.

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★ 2

Got charged for the wrong order then refunded then charged for my correct order. Received the chicken sandwich but it was the wrong one and ordered a 20 piece chicken nugs and only got half the order extremely annoyed they couldn't even get my oder correct after messing up with my payment first

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★ 2

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★ 5

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★ 5

1000x better experience under the new ownership!

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★ 5

I just left Wendy’s September 19, 2024 at11 AM And I must say the service is impeccable, beautiful people, very courteous, and the New remodel is quite nice. Wendy’s has out doing their selves, especially since Burger King don’t Have the spicy nuggets with the sauce they have the dry nuggets. Wendy is taking over the chicken nugget game. Thank you for the hospitality. And I most definitely will keep coming back as long as you have the saucy nuggets

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★ 5

So happy to have a Wendy’s in Appleton again!!

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★ 1

Wendy’s has always been a hit or miss with food my go to is the spicy crispy chicken sandwich and when it’s made right I love it. But the store just re opened and I got one today and it had to be the worst one I ever had the meat was like rubber and the breading wasn’t crispy at all. Bummer I was really looking forward to it. Also we got what was basically a half order of fries the box was hardly filled, I don’t expect overflowing but I mean it was more empty than anything.

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★ 5

Since you have re-opened I have been there a few times. Busy times and jot so busy times. The food is fresh the tast is great. Whatever you did to change keep it up. I will continue to be a loyal customer.

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★ 5

Got the spicy chicken with ghost pepper nuggets, which was very good. The nuggets had a great flavor, but where not spicy. service was fast and the employees were very nice. Will definitely go again

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★ 4

The Classic roast beef sandwich is my go-to.

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★ 5

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★ 1

Wrong drinks, wrong order, cold, soggy, disappointing! Thought the server was going to bite my head off!

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★ 5

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★ 4

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★ 5

Didn't seen like they ever wiped tables or swept in dining room.

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★ 1

When we pulled up to the drive thru it was questionable as to whether or not the screen worked. After waiting several minutes and not being acknowledged, we decided that the screen must not work, so we pulled up to the window where one typically receives their order.

There were no other cars in the drive through, or parking lot for that matter, so we bypassed the first window (there wasn't an employee there) as we had paid and ordered through the website. When we got to the window we saw several employees going about their business.

After several minutes of being purposefully ignored (my wife was even waving her hands, saying mam, sir) another car must have been able to order at the (apparently not broken ) order screen. After they paid, someone finally came to the window and tried to give us their order.

I told them it wasn't our food and that we had a mobile order. A woman snapped back at me "YOU HAVE TO TELL US YOU HAVE A MOBILE ORDER!" As my wife was trying to tell her we were not being acknowledged, she closed the window on me.

Another employee finally asked us to pull forward and wait. Several minutes later we were brought our food. The order was accurate and the food was good.

We have been to this location a few times in the past, and every time there is a problem. We like Wendy's food, so every now and again, against our better judgement, we order food.

I prefer online ordering but I very much wish I had not ordered online from Wendy's. If I hadn't already paid (I can't imagine the nightmare getting a refund would have been) I would have left after your employees purposely ignored us.

The building is always dark at night, as is the parking lot, which gives off a closed vibe. I seriously believe that the employees would prefer that nobody eat there. I've always felt that I'm an inconvenience every single time I go to this location.

I'm assuming that you typically give someone like me some coupons or free food, but unless you can't provide either of those for a different restaurant, go ahead and keep them as I will never eat at Wendy's again. Why is that location even open?

There were like seven employees in there and the restaurant was not busy at all. Everyone looked confused. Everyone. I don't even know how that's possible, but it's the honest truth. Whomever owns this location should spend some time there, or close it down, because apparently neither they, nor their employees, give a damn.

Then their survey says " be as specific as you want " then limits you to 1200 characters after you're done.

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★ 4

Good food, nice crispy bacon. Service seemed a bit slow for fast food during a slow time of day (we didn't get any fried food, so we weren't waiting on that). Everything tastes great, restaurant was quiet. We watched a football game on the TV. Bathroom was clean.

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★ 1

I'd stay away from this Wendy's. Food and service are not good.

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★ 1

avoid at all costs. drive to the one of the other side of town if possible.

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★ 5

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★ 5

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★ 1

The food was terrible. The person taking our in the drive thru was very pushy. The outside of the building looks terrible. During the day they look like they're out of business. The parking lot looks terrible along with the grass and bushes outside. Nothing is kept up around the outside.

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★ 2

Food was no where near the usual Wendy's 😒 "mushy"
The kitchen floor was layered with fries, hair, dust bunnies...dirt crawling out from under the counters. Disgusting.
The usual frosty - pumpkin spice was dull tasting, not the rich and creamy flavor we have enjoyed in the past.
The Wendy's in Green Bay beats both Appleton locations hands down ! A must try in GB is their chili...very good ! Clean facility too !!! 5 🌟

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★ 2

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★ 5

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★ 5

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★ 2

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★ 1

They have really mean employees that screw up your order Everytime.

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★ 1

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★ 3

The building and parking lot are pretty run down. The building next door looks vacant and also run down. We got our food. It was accurate. The drive thru people were nice enough. No Wow factors, positive or negative

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★ 3

Very, very, very slow and the drive thru attendant wasn't very positive.

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★ 3

Great food and fast service! But the dining room was horrible. The floor was so sticky and tables were dirty, and there was no one in the store. It was so hot in their that had to leave because you could not enjoy yourself. ( when it was almost a 100 degrees.)Not a friendly staff and all seemed miserable. The Drive Thru is well recommended. Needs work. To top that ogg, asked for extra onion and pickle. And got no pickles. But had it on the receipt. Seems like they only want a paycheck here.

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

Food and service was amazing. Tre was really helpful.

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★ 3

This location in Appleton had good service, but the burgers were dry, and french fries were cold. Restaurant was not very clean. Very disappointing!!

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★ 3

Visited twice in two days because we love the food, but the order was wrong both times

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★ 1

Stopped by at 8 a.m. today, nobody answered the drive thru (again). A pretty common experience at this location. Lights on, cars in the parking lot but no nobody working I guess.

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★ 4

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★ 3

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★ 1

Food was horrible

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★ 5

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★ 1

Turn off mobile orders if you are going to make people use the drive-through due to being short staffed. The entire point of us using the mobile order system is so we don’t have to wait in line when we only have 30 minutes to take our breaks. Sorry but I’m not going to wait 20 minutes in a drive-through line because you don’t want to keep the doors open when barely any people go inside anyways.

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★ 4

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★ 1

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★ 3

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★ 5

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★ 3

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★ 4

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★ 5

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★ 5

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★ 1

If you like waiting for an employee to finish her cigarette in the kitchen while cooking your hamburgers this is the place for you.

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★ 4

Food was good, service was friendly, overall a descent experience

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★ 1

Put in an app order early and there was no one there at 630. Hard to serve customers when you arent open when you should be

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★ 5

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★ 5

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★ 5

Muy ricos los elados.

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★ 4

Was there Jun 20th at about 6pm. Great food, wonderful cleanliness but some loudmouth jerk running the counter was really annoying. Almost think he might have been management of some type... but I promise if I was working there for or with him, I would quit on the spot.

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★ 1

Waited 20 minutes in the drive thru and left

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★ 1

Very rude customer service.

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★ 4

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★ 4

Clean parking lot

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★ 5

Much better that McDs or BK. The bacon chicken sandwich I had was very tasty and breaded just right. I swapped out the fries for a baked potato with the works. Good decision because my sons fries were cold and stale. Eat in area was nice and clean and the booth seat was more comfortable than the wooden chairs. I was too full to get a frosty so I missed out on that. Also I usually get the chili which is strangely one of the best chili’s around.

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★ 3

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★ 5

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★ 1

Was there Friday and order a Jr bacon cheeseburger and seen that the cook was making my burger with no gloves and I seen him flopping my slice of cheese in his hand hot a refund and left never again will I go to the one on Wisconsin Ave.

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★ 3

The food and service were fine but the place itself felt very sticky from grease. Like the fryers haven't been cleaned regularly nor the floors.

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★ 4

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★ 5

Good Fast Food option-miss the burbon sauce

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★ 2

Sign on door said dining room is closed due to staff shortages, go thru the drive-thru. My work vehicle cannot fit. Wendys needs to address this, rapidly and staff their places.

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★ 5

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★ 1

Took almost 15 minutes for one order, with 2 cars only in the drive thru , people are trying to make side cash off delivery apps and your consistently being slow and ruining it for us

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★ 1

Tried going thru drive thru at 8am sat there for 5 minutes no one came to the drive thru to take my order employee's were inside sitting at a table in the dining room

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★ 3

Inside was closed because lack of workers. I saw on the website that they had a veggie burger but they didn't have any. My husband and grandkids liked their food but I was stuck with a baked potato with sour cream.

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★ 2

Service was great, food was cold. First time in forever that's happened.

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★ 3

Food is okay but watch out for the lettuce in your salads.

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★ 4

Sadly the dining room was closed due to short staff but glad they kept the drive thru open. We don't have a Wendy's by us and it's my step dad's favorite place. For being short staffed they still got our food to us in speedy manor and were very polite.

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★ 4

Kind and courteous.

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★ 1

They should hire employees who aren’t dyslexic, shouldn’t be that hard to make a burger without cheese, incompetent people.

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★ 3

Fast service but the drive thru cashier sounds like he hates his job

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★ 3

for a quick stop its okay

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★ 1

Three people inside yet closed when says open makes no sense third time this has happend, I've never actually been able to order here

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★ 5

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★ 2

We ordered Door Dash and got a kids chicken nugget meal, plus an extra order of 4 piece nuggets. The extra order of nuggets wasn't included with the order, even though it was on the receipt, so we paid for it. Not happy.

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★ 3

Typical Wendy’s.

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★ 5

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★ 5

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★ 1

The cashier was extremely slow, bad attitude, and couldn't remember anything. The service was terrible. And the place was not clean.

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★ 1

Why does this restaurant always suck? Every time I go. There’s a line around the building and they take forever to take your order. Seems like they work one car at a time. 🤷‍♂️ saw two different team members leave the building with a line around the building. Seems like terrible management.

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★ 3

I love Wendy's and for the most part everything was good, the service and the food, my only complaint is that the trays they are using are a little wide in the inserts and not deep enough, especially for medium drinks and up. Even my small frosties were tipping. My Dr pepper fell out and spilled onto my dining table. I think the trays just need to be redesigned better for sure. Otherwise thank you

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★ 1

was going to get breakfast before work and this location is supposed to be open at 630 am and isn't. tried calling and no one picked up the phone, and they only have one person in there (might be the grill person) 😡😡😡

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★ 1

Just no. One bite into my burger and it was cold. Doors were locked to get in because the lobby is closed. Had to bang on the glass to get assistance. The gentleman was polite but reeked of marijuana. They made both orders fresh which was much appreciated however the burgers were still cold. I’m not sure who is the burger person there but they are just not doing something right. I also noticed one of the people working in the kitchen walking around with his cellphone in one of his hands. He wasn’t in any other area but the food prep/kitchen area and was gloveless so I can only imagine what’s going on there. Truthfully, I accepted the new meals but my daughter and I both refused to eat the burgers over fear of getting sick (because again they were cold which was my initial complaint from the first order). I saw the nuggets and fries made so those were fine. I’m sad as this will again be one of those restaurants that I unfortunately will never visit again due to its decline since the pandemic. Used to be a great place before then!

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★ 5

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★ 4

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★ 4

Friendly staff

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★ 5

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★ 4

Nuggets were cold. Few fries where still frozen.

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★ 5

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★ 1

Fries not hot and crispy but lukewarm and soggy, cheeseburgers cooked so hard, tough to eat on bun that wasn't fresh.

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★ 5

Clean store with regular fare. Entrance is a bit tricky, as well as exit. Use in/out from back on adjacent street which has a traffic signal by the Kwik Trip.

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