★ 3

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★ 5

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★ 1

Hi never go here c customer service stinks very bad attitudes.Cut you off while you're trying to make your mind up.But what it is that you want to order\and just sense the attitude even while I'm being nice with a smile , I don't get a smile back

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★ 4

Good food. Didn't get my order wrong.

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★ 2

Food generally is not the best. The service was far better than expected. The atmosphere gets a 0 star. The floors were so greasy u couldn't stand up straight without your feet sliding. Unsafe and un sanitary.

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★ 4

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★ 3

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★ 1

This restaurant is very badly ran. Management is extremely rude. The bathrooms are disgusting. I felt dirtier coming out of the restroom than I did going in. Don't get me started on what they call food here. Everything was stopped together. They don't read special instructions. I'll never recommend this place!

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★ 5

One of my favorite Wendys. Use their app for discounts on food, drinks, desserts 🧁

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★ 1

Been there multiple times. The last three visits, their communication was terrible and they messed up my order. This past visit I ordered two sandwich’s due to their bad communication. They charged me ten dollars for one sandwich that I never received. The second sandwich was made wrong.

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★ 4

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★ 1

Over price food. Purchase 2 bacon burgers.
Dry burger with No taste. Service was awful. Went inside waited close to 10 minutes. Remember when they were hot and juicy? Not anymore. Cold and dry.

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★ 1

The food is always COLD. Wendy’s hire anybody you can have an attitude but atleast serve hot food. Next time I’m tossing it back in the window.

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★ 2

My chicken my chicken sandwich was so thin and oily The service people didn't seem to care

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★ 3

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★ 4

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★ 1

Wendy's app charged my card for my order. Get to the location, and they tell me they don't have my order. Instead im told to call the app number. Then I called the app and they told me to call the store. The manager of this location didn't even want to help me resolve this. Now I lost money and have no food.

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★ 1

This is a horrible place to go to get something to eat based on service and workers attitudes and they will conveniently not give you something that you paid for I wouldn’t recommend to anyone!

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★ 5

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★ 3

Not the worst experience, but not great. Lacadasical counter people, soda machine was out of several flavors, no catsup in either dispenser, no server pleasentries. On the plus side, the restaurant was empty at 1:30pm on a Friday, so finding a seat was easy. Perhaps expecting quality is too much to ask.

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★ 1

Stopped here to get my kids some dinner before I went in the house for the night. It was roughly 1030. They’re supposed to close at 11 whoever was working in the driveway was extremely rude and disrespectful does not belong working in full service needs to be fired, retrained or something. She stated that they didn’t have any food so she didn’t know what to tell me But again before she got to that part, she stated that they were closed how when it says they close at 11

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★ 5

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★ 1

Tons of workers today. They were occupied on their phones. It wasn't busy. Food took forever to be served.

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★ 1

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★ 2

I ordered two 5 dollars meals with regular chicken nuggets with ranch. When I got my food I got fries jr cheeseburger deluxe and nuggets for 11.78 I know 5 plus 5 equals 10 but the the cashier didn’t give me a receipt. Then she told me that one of my meals was 4 dollars the other burger I ordered but didn’t get

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★ 4

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★ 5

Great customer service the young man was so polite

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★ 1

Order was incorrect and was served old and cold food.

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★ 1

Ended up not eating there because their inside dining was closed.

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★ 1

Was going to eat inside but the smell was terrible and a staff member was cursing and yelling on the phone

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★ 3

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★ 5

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★ 4

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★ 1

RUDE! I came on 3/12/25 around 9:00pm I asked for my food to be fresh and all my food was hard as a rock so I called the store to see if I could get it remade and the manager picked up the phone rude as hell telling me it’s not hard it was fresh and she can’t remake it for me because she not going to be there the next day then she hung up in my face. Y’all definitely need new management if you go have a stank attitude find a new job!!

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★ 1

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★ 5

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★ 1

I go to wendys for one reason. For a burger in under 10 minutes
This location cant handle a lunch rush and fails in every regard.

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★ 1

Only drive through available, dine in is closed

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★ 1

My son wanted spicy chicken nuggets for lunch between his basketball games. Well, when we pulled in, there was only one car in the whole parking lot (this was at noon on a Saturday, mind you), so I was questioning if they were even open, but a car was pulling away from the drive, and there was a car going to the drive-thru in front of us. The car in front of us sat at the speaker for a few minutes. The employee finally said something that I didn't hear, and then the car drove around. I thought the exchange was too quick, but I pulled up to the speaker and waited, but nothing. My son was getting irritated since we had a limited amount of time, so he said hello, is anyone there? And then finally, someone responded, saying that their "registers were down." I questioned that as we drove off. Now, after reading some of these reviews, I don't believe the registers were actually "down," and even if they were, I'm glad since these reviews are so awful. Sounds like this place should be shut down!

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★ 5

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★ 2

Very disappointed. Not the cleanest.. out of half the soft drinks available.. the sandwich was not hot and all the toppings were in the center of the sandwich. I was the only one ther!! Omg!!

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★ 3

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★ 1

Rude and rushed customer service. Got my burgers, and the beef patties looked like boiled meat with ZERO seasoning. Most disgusting burger I have ever had in my life.

P.S. Don't rush me with my order when you can't even cook or season it right.

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★ 3

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★ 5

Went in line. Food was hot and fresh.

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★ 2

Don't remember the last time I ate at Wendy's so I decided to try since seeing those caramel Frostie commercials. Chose this location on Brown Deer for convenience & the first time last week, I sat in a drive thru of 3 cars for 15mins & only moved once. Finally left, disappointed & frustrated.
Tried the drive thru at this location again yesterday & again, 3 cars in front of me though only waited 10 mins. Was handed the Jr cheeseburger deluxe & caramel frostie I ordered but didn't open the bag til I was home. The frostie was very tastie, but in the bag was some type of chicken sandwich. I did try it & at first couldn't tell if it was chicken or fish, but it ended up being pressed together chicken meat-bits, which is SO disgusting.
My receipt shows they did charge me for the correct order so someone else probably ended up w/my burger.
Two not so great experiences here. Since I haven't been able to try Wendy's burger yet, maybe I'll try a different location & see if they're any better. Maybe...

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★ 1

By far the worst customer service experience ever. Shaquila was nothing but rude. I will be reaching out to customer service.

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★ 5

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★ 4

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★ 3

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★ 5

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★ 1

Don’t waste your time using the app. Doors are locked. Forced to wait in drive thru to get order. Hey App Develop….maybe consider putting a caution on this store that pick up counter doesn’t exist?!

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★ 3

We just ordered drinks, and the young lady running drive through got rude and spoke under her breath about us using our rewards. The drinks were a $10 purchase.

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★ 2

We were just there and the woman working the drive thru was rude. When we pulled up to pay (we just got iced coffee and a lemonade) made a stink about us scanning the app for just drinks. The coffee was super watered down and didn't have any carmel in it like we asked for. There was barely any ice in it so it wasn't cold. Super disappointed in the customer service.

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★ 5

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★ 3

The floor was sticky, shoes sticking to the floor. Tables dirty

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★ 5

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★ 5

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★ 1

This place was disgusting!!! I made the mistake of going to use their restroom and it was covered in grime and dirt. A restroom is a reflection of your kitchen, and this restroom was disgusting!!!! The bathroom toilet was filled with I don't know what. But it appeared to have mold on it. The dyson hand dryer was covered in gunk too.

The food made me and my friend sick. It was so bad.

The service was okay, but I think the food made me and my friend sick all day and night.

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★ 3

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★ 1

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★ 1

I placed an online order after 4 attempts it went through. Husband goes to pick up the order has to wait for over 10 minutes for the order. Whatever. He asks where's the lemonade and the girl at the window tells him it's in the bag. He gets home, no lemonade. The 5 sandwiches are dripping grease through the bottom of the bag, and the apple slices are so brown they aren't edible. I try and call the store. No answer. I try to do the feedback form online. It doesn't let you do it without a store number which is supposed on the receipt that we didn't get. Seriously bad all the way around.

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★ 2

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★ 1

Waited 10 minutes with 1 car in front of me and they still couldn't get my order correct. Asked for regular nuggets and got spicy. Thanks for making me pay for food i can't eat.
At the drive thru window I saw 5 different employees. This shouldn't be that difficult.

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★ 5

went just before they closed and they got more order right and even threw in a bit extra. worker at the window was very polite and food was fresh

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★ 1

Anytime I go the light skin female manager ALWAYS has an attitude. I tried to order she keeps saying they don’t have it. No biggie I found something else to order. This last time I went she told me just go and shoved my food into my hand slammed the window and kept running her mouth. I waved my card looking confused bc I didn’t pay she waved her hand and yelled at me and said JUST GO!!! Now I don’t think I’ll ever go back and I’m convinced something is wrong with the food bc the whole situation is weird. I was scared she was going to choose violence if I asked why so I just left. Not sure if it was free bc it was tampered with or if it was her way of being nice bc they didn’t have anything but her attitude made me feel that wasn’t the case and I don’t want to find out.

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★ 5

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★ 5

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★ 4

Employees were busy with personal stuff.

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★ 3

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★ 2

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★ 1

Today I'm there getting me a biggie bag I see a women sitting in their office digging in her nose and rolling BOOGERS.🤮🤮🤮🤮🤮🤮that was so filthy and disgusting

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★ 1

We tried to pick up an order and when we got to the window the employee yelled at us, literally yelled, that they were closed. Online it says they were open to 11 and we were ther at 10:30. It's no big deal that they closed early but ridiculous that we were treated that way when we were just trying to pick up an order.

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★ 5

Main area looks like it was recently remodeled. Looks nice. I like the Coke machine that lets you choose different varieties

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★ 1

Omg there was mold on my bun & the customer service was horrible. The person working drive thru this morning literally said “I can’t get nothing done” in the mic :( the lady who threw my order at me did not greet me, say thank you… nothing. And did I mention there was mold on my bun?!?

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★ 2

Food is always pretty good, but the past 4-5 times, the 20-25 minute wait is ridiculous. It's gotten to the point that if I see even one car in the drive thru I won't stop

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★ 5

This restaurant has made a lot of changes for the better over the last few years. The order was correct, and food came out fast and hot. Inside, the seating area has a clean, refreshing minimalist feel. Staff was very pleasant.

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★ 5

Love the zero sugar soda options
It's a little pricey, but... food is just okay.

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★ 2

The dining room was locked up at 745pm on Sunday night. Only drive through.
Very disappointing.

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★ 1

Apparently employees are allowed to smoke weed in the bathrooms. Floors are sticky from dirty mop water, and bathrooms are disgusting

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★ 4

Food was very fresh but the cashier at 2nd drive thru widow was a bit rude!

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★ 4

Quite good for fast food. For instance they serve maple bacon chicken on a good biscuit

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★ 5

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★ 5

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★ 1

Went to drive through, sat at the microphone over 5 min with nobody in front of me and nobody talking to me. Drove around to the window and none of the workers even acknowledged that I was there. Decided to just leave and get food elsewhere.

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★ 5

Excelente servicio,muy amable como lo atienden,rica comida fresquita,100 eficazes

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★ 1

FIRST OF ALL THEY CLOSES THE LOBBY WHENEVER THEY FEEL LIKE IT. ONE DAY ITS 7PM THEN 8PM MAKE YOUR MIND UP WHAT IS THE SUMMER HOURS.

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★ 2

Dinning room floor was very sticky and grease. It look loki they use the same water to clean kitchen and dining room areas. Walls tile need more cleaning.

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★ 3

Great food 😋

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★ 1

Doors locked at 11:20 AM. Went to Culver's down the road instead.

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★ 4

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★ 5

This is the best place I ever ate at as a Wendy's I gave you guys five stars

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★ 1

Poor customer service! Ineffective management which impacts the service provided my staff.

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★ 1

I haven't been here in years, but decided to atop today. The salad was good. My main complaint here is how filthy the outside drive up window always is. It doesn't seem to get cleaned.
Please clean it up! I won't be returning.

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★ 4

Very friendly fair price and great food

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★ 5

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★ 5

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★ 4

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★ 3

Food was good but staff were not very friendly and definitely needed more customer service training

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★ 2

Normally this is a great place to go eat. But this day this experience was the food. The hamburger was dry. Almost cold like it was sitting on the shelf for a while. And fries were cold, so it was not a good experience.

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★ 2

Gave us flat soda and wouldn't give us something else. Who wants to o drink flat soda?

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★ 1

Unfortunately this visit was not good. I ordered a cheeseburger, number 1 I think and I wanted it plain. I was in the drive thru. The burger was cold the meat was dry and the bun was also cold and almost stale and besides that it had everything on it, ketchup, pickles, mayo and romaine. When I got back to work I had to throw it away. A wasted $4.95
UPDATE - I HAVE BEEN TO WENDYS A FEW MORE TIMES AND HAD NO ISSUES. EVERYTHING WAS GREAT.

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★ 3

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★ 5

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★ 2

Not at all like I remembered. Tasteless potatoes and spicy fries.

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★ 5

The Food was good. My kids and I had fun here

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★ 3

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★ 3

Slow drive thru service.
The peppermint frosty was good; worth the visit.

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★ 5

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★ 5

They were very busy when I went so the food took a little longer than expected. Overall good experience

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★ 3

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★ 5

Great Kind Reguards. Great Customer Service🍔😁👍🇺🇸🌍🛸

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★ 5

Adorable value meal hit the spot

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★ 4

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★ 1

The cashier needs to find a new job because customer service isn't something she should be doing. The cashier doesn't greet you or say thank you. I'm sorry, am I an inconvenience. The potatoes were luke warm, and the bread on the sandwich was damp. The cashier couldn't smile at the customers but showed every teeth in her mouth for the UPS driver. She left my food at the drive-thru to run to the door to greet the driver. Yes, there were others in the restaurant who could have gotten the door for the driver.

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★ 4

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★ 5

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★ 5

Consistently excellent service and accuracy on orders! All fast food restaurants should be run this well

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★ 5

Been here twice. Something about that Wendy's hits different. In a beeter quality kind of way.

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★ 5

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★ 4

I really appreciate how they are very helpful

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★ 4

Went there for breakfast but they didn't have a discount meal I wanted.

Inside was STILL closed.

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★ 5

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★ 5

The food is good if you like eating at Wendy restaurant.

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★ 2

If you are having a shift change, the awaiting cutomers should not have to suffer.
Also the lemonade don't taste the same.
And there was an accident in the drive thru.

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★ 2

Only thing I don't care aboutyes how can they tell you How many sauces or sour cream you use on your own food? I'm not saying supply my house but if I like 3 sour creams on my baked potato? Who are you to tell me that too much?

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★ 5

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★ 1

They turned off the outside lights of the sign and the parking lot at 7:30. Really??? 7:30? This isn't a bad neighborhood...why?????????? Service sucks

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★ 4

The girl in the drive thru was very pleasant and even seemed to be happy to be working!!! Her voice was very friendly and efficient!! Enjoyed being helped by her. 🙂🙂🙂

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★ 4

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★ 3

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★ 4

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★ 4

Good food...

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★ 1

THIS WENDYS SUCK! DON'T GO HERE! BAD SERVICE RUDE MANAGER RUDE WORKERS!!

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★ 2

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★ 3

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★ 4

Drive thru was quick and friendly

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★ 5

Quick counter service, food was better than expected.

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★ 5

Food was good; service was a little slow.

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★ 1

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★ 5

Restaurant was clean and quiet. Staff was attentive and friendly. Food was hot and fresh.

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★ 5

This Wendy's is very clean 👌

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★ 4

Fast n Friendly service!!

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★ 2

Visited 6/22 at 9:50 am went through the drive thru. The woman who took my order was very rude. I know someone taught you customer service during an orientation. Instead of asking, "Is that it?" Over ave over, how about asking would you like anything else? Or maybe wait for the customer to tell you their order is finished. Also maybe try not to huff and puff as you take the orders. The only reason I'm giving this a 2 is because the food was fresh.

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★ 2

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★ 3

I felt rushed while placing my order, I was buying food for three people. After each order was placed, I was constantly asked, "Is that it...Is that it?" I didn't appreciate that as it made me feel as if I was taking too much time to order (I wasn't). Needless to say, the food was fresh and we enjoyed it. My advice would be to improve your customer service.

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★ 1

The slowest drive thru I have EVER AND I MEAN EVER experienced and this is every time even when their is t a line. It’s terrible

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★ 3

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★ 4

Double Dave burger was on point

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★ 5

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★ 3

Can be a little bit too long of a wait in drive thru, otherwise good!

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★ 4

Was a good burger, had the $5 goodie bag, asked for and paid $6 for the Chicken sandwich, but got the burger instead, was still good and a great value.

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★ 1

3pm the lobby was closed. The drive thru was backed up. I understand most restaurants are short staffed but giving customers cold fries and the wrong food isn't acceptable.

Was told I had to pull around to get the right food. In this area Wendy's is the only restaurant and im telling everyone to avoid it.

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★ 4

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★ 3

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★ 1

I was in the drive thu for 21 minutes with only 2 cars in front of me.. i wish I could give them -10 stars.. chick filA would neva!! With 20 n front

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★ 1

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★ 3

Wendy's isn't quite my thing but the place was alright. Service was decent and I got my food. About all I can say about it.

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★ 3

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★ 3

They mess up orders from time to time but the employees are usually nice and the service is better than some of the other fast food places in the area. Can’t really speak for the food myself as I am vegetarian but family likes it. Would recommend if you are in the area and need to grab a quick meal

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★ 5

Very helpful and fast.

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★ 5

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★ 3

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★ 1

They asked me to repeat my order 3 times in the drive thru. Took 30 minutes with no order completed. I ended up leaving. Not coming back to this location.

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★ 3

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★ 5

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★ 5

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★ 5

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★ 3

It's fast food. Chicken mozzarella sandwich was dry, not great, wouldn't repeat.

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★ 5

Actually fast all other Wendy's in hood suck

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★ 2

The nicely remodeled restaurant is probably an awesome place to sit and have a meal. Too bad the doors are STILL locked. Wendy's....COVID protocols are done. If there are more than 2 cars in a line, I want to stop in. If not, foot on the gas and on to the next restaurant in the area. I will say that recent quick drive through experiences on short line times have gone well. Young man at window was friendly and engaging so the extra star is for him. If you think you are saving labor dollars by being closed, this is short sighted. You are losing drive by dollars who just skip you. No one wants to feed their family of 5 in the back seat of a sedan.

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★ 1

Food was so damn dried up and hard that it was terrible.

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★ 3

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★ 1

Horrible late night service time and time again. There is no way it is managed correctly. Has closed 20 minutes early multiple times and hardly gets the order right or taste as if it has sat out for hours

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★ 4

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★ 4

Love the food and prices but roads are all torn up right now 😫

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★ 3

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★ 3

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★ 1

Got the Biggie Bag for $5. Chicken nuggets were tasteless, as was the Jr bacon cheeseburger. The big fancy self serve beverage dispenser produced awful tasting sodas - many customers were complaining about it. The Dining Room has very uncomfortable wooden seats, most of the floor was sticky. The room was so cold that french fries became cold and hard halfway through the meal. Not going back.

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★ 1

Dinning room is closed!😕

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★ 1

Slow service and garbage food location needs better management or something.

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★ 1

No sauce with nuggets. No other condiments in bag. LONG wait.

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★ 2

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★ 4

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★ 3

Non professional

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★ 1

Avoid

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★ 2

They keep the doors locked even in the middle of the day at 1:30pm, so you can't go inside. Drive-thru is the only option and it took 30 minutes. Nuggets were cold and soggy, double stack was okay. Probably stick with the burgers if you want something cooked recently, or better yet don't eat here. Sketch.

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★ 5

The food was fresh and hot. Very rare for some restaurants these days.

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★ 5

Love they baconator meals!!!!

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★ 1

We came to them last week since they were the only ones open after a late visit to the ER, and immediately there were red flags. First they tell us the card machine is down and they can only accept exact cash, though we're pretty sure they were just trying to deter customers. No problem, we pulled off, ordered online, and got back in line. Once we pull up they tell us that they've taken down the frosty machine for the night, but they couldn't change my online order, so they made me substitute for a soda even though I paid extra for it. After all of that, they didn't even give us the large drinks we ordered, and when asked they tried to play it off as not having large cups, but again, we still paid extra for that and got nothing. Horrible service, complete scam, the girl in the window had attitude and there was an employee outside smoking a blunt.

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★ 5

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★ 3

Ordered at the menu and had to reorder at the window...a little unorganized but the food was hot!

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★ 5

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★ 3

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★ 4

Even with the road construction, this is my goto place

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★ 4

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★ 1

There lobby wasn’t open like all rest are. They are slow been waiting in line for 30 min while everyone is standing around doing nothing. My food was cold as hell when you ask for fresh nuggets or fries they wouldn’t put it down for you. Never again come to this one until you get your crew and manager some training

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★ 4

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★ 1

Placed an online order for pickup. When I arrived to pick it up, they said they never received it so I had to place a new order. Funny though, they charged me for the new order I placed AND the original order they supposedly never received. Both orders were charged from the same Wendy's location. Watch your bank account when going to this place.

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★ 2

Baked potato had been under the re-warmer *way* too long, and clerk made a $10 mistake on my change (tho it was corrected once I got hold of a manager.) Drive-up only. Don't think I'll be back.

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