★ 3

Using the mobile app to try to get your food quickly is useless here

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★ 1

Inside is dirty. Sticky nasty floor. I got a salad that had moldy cheese. I threw up as soon as I saw it. Disgusting. Im so mad I spent 9 dollars on a moldy salad I couldn't even eat.

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★ 2

Ordered delivery which was delivered on time and food was warm, but that’s about all that was good. Nuggets were hard, fries lacked any salt or additional flavor, and the drink i got requires either a spoon or a straw and i got neither. Drink itself was also not great.

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★ 4

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★ 1

Terrible

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★ 1

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★ 5

I've been enjoying Wendy's frosty's for decades. The restaurant staff was super polite and accommodating to my order. Definitely a well managed location. Moreland Blvd, Waukesha Wisconsin 53186.

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★ 4

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★ 2

I wouldn't call this a fast food place. From the tine we entered the line to the time we received our order was at least 25 minutes. Then to top it off they gave me regular chicken nuggets instead of spicy chicken nuggets. I get that they cook order once they get them at the speaker but this was ridiculous. Whats worse is staff regularly don't park orders which will take an extended period of time (>3-5 minutes) to fill.

If we had gone to a traditional sit down restaurant with table service we likely would have gotten our order faster.

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★ 3

I got somebody else’s food, and didn’t know until I was half way home. The frosty machine did not work! Which is a real bummer in summer time. Although there where some faults the worker was very friendly.

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★ 1

Don't eat here. We should've used the drive thru so we didn't have to witness how dirty it was inside. The service was slower than slow. The employees were slow and poorly trained. The food was edible. We got food that wasn't on the order and didn't get food that was. The owner should be ashamed and humiliated to have this restaurant associated with their name.

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★ 1

The order was incorrect. There was no ice tea available even though they offered it. And it took 30 minutes and three return requests for missing items.

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★ 1

Very slow and everyone here seems to have an attitude. I would give 0 stars if i could. My burger had a hard bun and the lettuce was gross and brown.🙄

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★ 1

Went in with my wife and daughter to get some food. First attempted to order at the kiosk which didn't work because we kept getting an error. Decided to try and order at the front counter but that didn't work either since no employees working acknowledged that we were even there. I stood at the counter for a while waiting to order as employees kept coming to the area but never saying a word to us. I got tired of waiting so we just left.

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★ 5

Very delicious 😋

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★ 3

I ordered a 4-piece spicy and a 6-piece regular. While the employee who took my order appeared to understand it correctly, I received all spicy pieces instead. The only staff member who demonstrated competence and provided assistance was a gentleman named Andrew; however, he was not the one who handed out our order. I am disappointed that the individual who did handed out our order made this mistake

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★ 1

Burger patties seemed to be very old, and re heated several times (dark brown and crunchy). Disgusting. The girl at the drive thru obviously didn't like her job, she was impolite and rude, guarantees i will NEVER go to this particular Wendy's again.. Worst experience ever.....

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★ 1

Workers sucked and had horrible attitudes and attitudes took 10 minutes to give me my fry’s

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★ 4

Food was delicious, service was quick and friendly

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★ 4

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★ 3

The takis combo is great. Still paying for it the next day though. Sloooow service for a lunch rush of maybe 10 people.
Back in my day, we could fun 150-200 cars in druve through alone. Order ahead or have some free time. It was clean though.

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★ 5

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★ 3

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★ 5

They were so kind to me and my kids. Even got the baby a tiny baby frosty. Would go back again for sure.

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★ 1

absolutely sucks! The worker who was working the drive thru, a plus size African American with glasses was very rude and had no class whatsoever,she most likely will be working there for her entire life with that attitude .They served me a few uncooked fries with my meal. You all need to hire better people and actually answer the phone when people call about an issue.No wonder you have bad reviews.

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★ 5

Ok

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★ 3

The fries were cold and the order received was incorrect, and the order taker was extremely rude.

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★ 4

Food is generally consistent. Sometimes issues with orders.

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★ 4

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★ 1

I don't know what's going on in these places. We ordered an online order from Wendy's 30 minutes before we arrived at this store. You saw that we had to wait 15 more minutes, we were missing orders on the list. Then an employee comes out with a marijuana cigarette in front of the store. Wow, where's the hygiene?

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★ 1

Horrible food and the place was dirty. Food was cold and fries were soggy.

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★ 1

Will never go back I have never waited 15 to 20 minutes for food

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★ 1

Drive thru very, very slow.

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★ 1

Extremely slow drive thru. 2 cars ahead of me, 20+ min

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★ 1

Drive thru only

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★ 1

Why is chicken HARD and they don’t answer when u call?!?! Understaffed who CARE and that affects quality as well as waste and time. These pix r CHICKEN that is ROCK hard!! Tried calling NOTHING!! Will call tomorrow morning! Rock hard chicken AND romaine which has turned!!! Oh and my receipt says EXTRA Caesar try only ONE!! This isn’t an employee problem this is a MANAGEMENT and QUALITY issue!!

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★ 2

So incredibly slow

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★ 5

Drive thru got the family size chili ... they didn't have the bucket so substitute wasc4 large chili's YUM. I called ahead to make sure they had buckets ha

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★ 4

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★ 1

Waited in line for 10-15 minutes with only about 5 people ahead. Multiple problems with other customers orders ahead of us in line. Bathrooms dirty, overall condition of restaurant lobby was disgusting with lids laying all over counter, napkins out of stock. 2 out of the 3 employees working behind counter had seemingly no work ethic, not trying to hurry up to send orders out to please customers that have been waiting for over 20 minutes and restaurant wasn't really busy at this time. Multiple people asking for refunds for having to wait over 20 minutes to receive their order. I waited over 30 minutes for my order of two Jr Bacon Cheeseburger biggie bags. Was going up to counter to ask for refund when food finally came out. Left restaurant to eat in vehicle after being extremely disappointed and dissatisfied with customer service. Removed items from bag, and one burger was falling out of the wrapper, because it was not wrapped correctly. Jr. Bacon Cheeseburger had two microscopic strips of bacon on burger. Small fry containers barely half full and lukewarm. Half of chicken nuggets small and deformed. While eating in vehicle, saw multiple more customers walk out of restaurant visibly frustrated and upset. This location needs a lot of help, cleaning up, and training. I do not see myself going to this Wendy's anytime soon after this experience. Have never had this bad of an experience at a fast food restaurant.

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★ 2

Chicken was definitely overcooked. My stomach was very upset afterwards. Idk if it was the caramel frosty or the chicken..

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★ 5

We stopped in for lunch and Terry was wonderful! Very nice and helpful, customer service was 10/10!

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★ 1

Pulled up to window and No words said after I said hello. Then just handed me the food again no words said. Received sandwhich with 1 little piece of lettuce and no mayo as requested.

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★ 1

Wendy's must hire individuals who can take a simple drink order and get it delivered. That didn't happen, and staff person at the window could not make change, and gave us $1.05 back. Our change should have been .95 cents. We waited 15 minutes for 2 frosty's. Totally uncalled for.

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★ 5

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★ 5

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★ 5

Very clean, fast service..

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★ 5

Just came from the hospital.. Andy was awesome and made my night just by being a great human being.. I'm a server and he took our order got everything right and was very pleasant..thanks again Andy..

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★ 5

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★ 4

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★ 1

Stopped by Wendy's 4, the Son of Baconnator, 4 $3.00. It took 25 minutes to get through the drive thru, then the burger was old and dry, and the bacon was overcooked! Total waste of time!!!!

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★ 2

Slowest Wendy's I have been too. Definitely not fast food. The tables weren't clean, needs some repairs. Food was average. For taking so long I would think food would be hot and fresh. That was not the case, bun seemed like it just came out of the freezer, burger was cold cheese not melted. Fries were barely warm and soggy.

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★ 5

I recently Fell in love with Wendy's. Why? Their Saucy Nuggs. They are multi-purpose mix em in your sandwich. Use it as a sandwich dip. Fries. Salad.

Also, you can't go wrong with Dave's number 1.

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★ 4

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★ 4

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★ 2

Ordered a regular baconator. Got no bacon

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★ 2

Slow drive thru, food only lukewarm. I was only one in drivethru also. Had food been hot would have been acceptable. Will not return to this Wendy's.

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★ 4

Overpriced!

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★ 4

Wendy's is Wendy's the burgers are what you would expect. I did recently discovered the sausage egg and cheese McMuffin. I will say wow impressive. I'll even say better than Webb and the rest. Try it you might freak.

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★ 2

Slow!! Plan on 25 minutes in the drive thru, even for simple orders.

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★ 1

No comment is needed. Just look at what I received.

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★ 5

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★ 4

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★ 1

This was today at 3:30pm. My daughter and I decided to stop for a frosty and fries because we were early for an appointment in the area. When I got my order, the woman in the window screamed over me to another employee who was coming back into the building then she slammed the window before I could ask for spoons for the Frosties. I waited a couple of minutes hoping she would realize I hadn't pulled away, but she never came back so I parked and went in. At the counter, I could see an employee leaning over on a counter around the corner, but he didn't move when I cleared my throat. So two times I said "Excuse me?" yet I was still ignored. Finally, I said "Hello? Is anyone back there?" so the employee slowly stood up and asked what I wanted. I asked for two spoons and couldn't hide the disgust from my face at being blatently ignored, so when I turned to walk away, the employee started to yell after me and curse at me!!! I said nothing to him to provoke this. Such a disgrace for you to have an employee like that, including the woman I. The window who was more concerned with talking to her coworker than ensuring her customer had everything she needed. I will NEVER return to that location.

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★ 1

Wife and I began throwing up and having diarrhea shortly after eating from there. On top of our order being wrong and missing things with cold food. Our food c showed signs of being reheated.

I have contacted the health department in regards to the food borne illnesses.

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★ 5

Great service, great food, and even better staff!

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★ 5

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★ 1

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★ 5

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★ 1

It was 8pm when there was one other vehicle in the drive-thru. I waited for over 5 minutes before anyone said anything over the drive-thru speaker and the only thing they said was that they were only taking cash. Not a "we'll be right with you" or a "sorry for the wait".

I won't be back.

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★ 4

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★ 4

Frosty.... need U say more?

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★ 4

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★ 4

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★ 5

Derek? May be the best Wendy's employee ever! Great service. Friendly. Positive. He made this fast food stop wonderful. Great food. Positive atmosphere. Great overall experience.

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★ 3

Had to go back to the counter twice for missing items. Got the wrong burger(not what I ordered). The place is disgusting maybe instead of having the employees talking to someone on the phone while working they should put more effort into trying to hear the guest and clean something.

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★ 1

No one in the place and it took 15 mins for a combo. Sandwich and fries were cold. Save your money. Go some were else. Not valued as a customer. Poor service.

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★ 4

The service was very good though they seemed short staffed.

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★ 3

I went inside for service. As I waited for service, a worker from the kitchen area looked at me several times but never spoke to me. Nor did he alert anyone that there was a customer up front. After about 3-4 minutes I eventually tried the self-service options at which someone from the back came forward and offered to help. I appreciated this because I had questions on the menu items. He was very nice and polite. My food was prepared rather quickly and everything was hot, which was great. I tried the new garlic parm nuggets, and they were very good.

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★ 3

They need more employees. The computer kiosk ordering machine makes the whole process slow and confusing. I watched 4 people ask for the manager to fix their orders after using the machine. Honestly, the employees were nice 👌 they just needed more.

Robots don't belong on customer service.

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★ 1

Shady, gas lit, and appalled:

After making a mobile order, I had ordered a Krabby Patty meal. I had noticed the sign that had said that availability for the product may be in limited supply, which was fine if it was not available.

After receiving my order, I had received the wrong sandwhich, was a bacon chicken sandwhich. After going back to the store to have the order corrected, the manager points out on the digital receipt that it says that I have ordered the chicken sandwhich and that it explicitly says it on the digital receipt, which to my surprise, it was there.

Firstly, if I am not able to have my order fulfilled, I should be notified that my order will be changed to accommodate my order. Neither the app nor the cashier has stated that my order has been changed. If I had ordered an item and have been swapped with a different item, this is bait and switch. Highly immoral and also illegal.

Secondly, although the manager was cordial, I did not appreciate that he had tried to gas light me into believing I had made that incorrect order and proceeded to tell me to look at the digital receipt. It is hard to believe that I had made an incorrect order for the Krabby Patty meal as my bag had fries, frosty (which I was substituted with a drink after I had to notify the cashier I was incorrectly given a drink instead of the pineapple frosty) and a 4 piece chicken nuggets, which comes with the Krabby Patty Meal. I know I did not accidentally order the fries, drink, sandwhich and 4 piece chicken nuggets manually on my app, so the manager had explicitly lied and tried to gas light me into believing I had incorrectly ordered my order.

Thirdly, although not applicable to me, but maybe to other patrons of particular religious beliefs, I am even more appalled at this Wendy’s because I have not been asked for any accommodations to my order. If I were in the shoes of certain religious beliefs were eating pork is forbidden, and was given a sandwhich that had included pork without my knowledge as well as the manager telling me I had accidentally ordered a chicken-bacon sandwhich, I would, and am, be appalled.

I would like to reiterate that I am understanding when there are no availability to certain items and okay with there being mistakes and being apologized for, but I am not okay with being lied to, gas lit, and being dealt with illegal and immoral practices. I will never be eating at this location, and so should other patrons.

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★ 5

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★ 3

This is the slowest Wendy's I've ever been to. Employees have been nice though, and they do make a great sandwich.

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★ 1

Drive through order process was horrible. Some guy (manager maybe but not in uniform) was walking food out to cars and he came out to my car and attempted to tell me something and was rude and I was so concerned with how he spoke to me that I left without my food because I was afraid of what he would do to it when he brought it out.

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★ 4

This store needs more staff.

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★ 1

Just went through the drive through. The guy working the window-heavier set guy-was VERY unprofessional. Cussing up a storm, talking about the customers coming through, saying that it’s non stop people. But saying it all in a way that was demeaning to the people coming through the establishment. I was going to call and complain about him when I got home but noticed he didn’t even give us our receipt. My husband was the one driving and I thought he had it since he paid but nope. I am truly annoyed about this experience here. I understand being frustrated, exhausted and such from working in fast food but to have that all on display ESPECIALLY in front of customers is a HUGE NO in my eyes.

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★ 4

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★ 2

I had to wait for my food...they're brought it to my car...everything was cold..I said no salt on my fries they had salt on them...the fries they gave me was mostly brown..I won't return to that Wendys

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★ 2

At 1 o’clock on Saturday it took me over a half hour to get my food going through the drive-through. They must be really shortstaffed or something. It should never take that long to go through the drive-through.

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★ 1

Abandoned during lunch time. Great job Wendy’s.

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★ 5

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★ 5

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★ 5

Love their French fries. The fries was season correct an HOT or shall I say FRESH.

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★ 5

I used to avoid this place because the food and service were awful. But we've had a few visits in the last few months and they've all been great. Good food at a reasonable price!

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★ 5

It's 👍 the employees mess up youre order some times

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★ 5

The weather started to look gloomy so I decided to go big instead of home

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★ 4

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★ 4

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★ 1

Worst place in the world. They need to close

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★ 3

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★ 1

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★ 1

Update: 25 days later and another attempt to reach out with no response. We have reached out to our credit card company and issued a charge back for the money Wendy's has taken from us.

My husband and I ordered through the app on July 1st for pick up in the drive thru because we both had covid. When we got to the menu board we were informed we could only get our order inside. (App even let me chose drive thru) I informed the employee we had covid and asked if we could just get the good through the drive thru. The employee informed us that it was story policy we had to come in so asked the employee how I could cancel the order. He then shut his headset off and did not respond to me saying hello a few times. We ended up driving away. When I went on the app to cancel it showed they had processed the order. I tried calling corporate the next day and was informed this is not a policy of wendys. They told me they'd have their district manager contact me and refund me within 48 hours. It's now been a week and I haven't heard anything and I would really like my $22.97 back.

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★ 4

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★ 1

Food is great service is absolutely horrible and the worst in the area. I went here last week and I waited about thirty minutes in the drive through for a mobile order I placed an hour ago… a few cars left behind me because it was just so slow and careless..

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★ 5

Wendy's never disappoints! Always fresh, always hot.

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★ 3

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★ 5

I want to thank this Wendy's for being so supportive of students and art education! The Crayola kids meal crayons are perfect for explaining instruction and color families. The nice man behind the counter gave me a different color in the kids meals so I could have one of each, instead of just throwing in random colors.

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★ 5

Last night I was with my husband and son making a late night food run for everyone while my mom is in hospice. Emotions were running high and we were all exhausted and walking through life numb. In steps Terry at the drive thru. I can't say enough positive things about him! He was patient, helpful, kind and funny. God sure does put people in our paths when we need them. Thanks so much Terry. We really needed you last night❤️

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★ 3

Frostys are the best. But service is declining. I place an order in the App. Go to Wendy's. Wait in drive thru line behind 4 cars. Pull up to get order and I am told I must go into restaurant to get my Mobile App order. WHAT?? That's crazy. So I go in, and wait 15 minutes for my order!!! I'll think twice next time. Not happy.

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★ 1

I wasn’t even going to do too much, but something really needs to be done with the customer service here. People order door dash for many reasons. One of them being its convenience. The fact that I ended up having to leave home anyways because they neglected to put dressing for my salad in the bag is insane. The staff is very disrespectful and rude. They don’t know how to communicate. Very much so ghetto and unorganized. Please fix this IMMEDIATELY.

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★ 4

Fast quiet service and good food

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★ 4

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★ 1

First and foremost the service at this place is terrible. They rude and disrespectful. They don’t know how to communicate with their customers. My order was complete wrong and I wait in line to long for my order. I order some spicy honey bbq nuggets and they was pain. I order a large strawberry lemon and go a middle. This is the wrong place to come to and I regret it.

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★ 5

great prices and amazing service

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★ 1

I stopped in for lunch in drive through I payed for it girl @ the window said pull up they will bring it out to me I did so all was good. Well four cars behind me payed got there meals & left, so I went in & I told the woman @ the counter what had happened I was not upset,I understand things can happen, she was very rude she had a chip on her shoulder, she packed up my meal tossed it across the counter and left. She did not smile, no I'm sorry, no have a nice day. BAD experience. It was the Germantown WI location I will avoid that on for sure.

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★ 4

In person is much better, orders via door dash etc are frequently incorrect. Good food, just slow and bad deliveries

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★ 1

Don't know why we came here again. Family in town, and they wanted Wendy's. The food is always good, the service is slow, and now they have a kiosk for ordering. That's fine, but you can't use the app or coupons with the kiosk, and the woman working wouldn't take our order and said she can't help with the kiosk. She refused to take our order and advised us to use the kiosk. We had 6 people in our group, and the kiosk was super slow. The frustrating thing is that while we were using the kiosk as we were instructed to, multiple people came in, and the women took their orders. In the past, we waited for 20 plus minutes and eventually asked for a refund. Figured that service would have improved, but guess not.

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★ 5

I haven't been to this location in a while because the last few times the food was terrible. Cold, rock hard buns, mayo everywhere. Decided to try it again 5/6/24 for lunch (drive thru) and although it took a bit, it was fantastic. Picture perfect. Burgers and chicken sandwiches were hot and well built, even the wrapping of the food was top notch.

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★ 4

Sometimes it takes forever to get through the drive thru, but!!! The team is always so friendly and working to do their best.

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★ 4

Service was lackluster but the food was good.

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★ 2

The Wendy's App NEVER works and the manager of the store was no help. She just shrugged and said I'd have to order at the register and couldn't use any of the app deals.

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★ 3

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★ 2

Bathrooms were nasty. I'd I would have seen the restroom before ordering, we would not have eaten there.

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★ 2

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★ 4

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★ 5

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★ 2

Very rude and short with me. While placing my order at the drive through I would pause between items to allow the order taker to catch up. As soon as they caught up they just say, "pull forward." Happened twice while I was attempting to order.

Food was alright except for the sausage gravy biscuits. They were disgusting, I don't recommend merely slicing up the sausage patties and sprinkling them on top. They were dry and tough. Also took almost 10 minutes at the window even though I was the only person in line.

There are a lot of places for growth here, starting with hiring the right staff. Can't say I'll be back anytime soon.

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★ 3

I went there and patiently waited because I like their pineapple mango lemonade.

On days I don't have time, I will pass because drive-thru service is extremely slow.

Today, I waited about 30 minutes on drive-thru just to get my 1 drink.

If you have an item that you crave for and have time to wait, it's good. Otherwise, I can see myself not returning if I don't have the crave for that 1 item.

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★ 3

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★ 5

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★ 1

I highly recommend to avoid this place especially the drive through. If you go here anyway I recommend not handing them your debit card and ordering online. Someone there has a stealing problem.

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★ 3

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★ 5

The biggie bag junior bacon is awesome.3 slices of bacon, just the right amount of smoky flavor .

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★ 5

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★ 5

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★ 5

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★ 2

This is Delivery order. Order was completely messed. Delivery person told me coffee maker was down - so no drink. I ordered Breakfast Baconator combo + Bacon, Egg & Swiss Croissant with a coffee. What I received is 5 Sausage biscuits and no coffee. No call from Wendy's about the coffee or replacement drink.

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★ 5

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★ 1

Here at Wendy’s right now as we speak 3/11/23 12:19 pm. Here picking up a door dash and what do you know the doors are all locked and they won’t let me in to get my order for my customer. Now the order is going to be late and I’m sure cold as well. There’s no reason for the doors to be locked especially now it’s lunchtime. I knocked on the door and they told me get in the extremely long line outside. So here I sit in line waiting to get one simple order to deliver. This is ridiculous and they need some better management because this just ain’t working. All these food places are going bad in this area. Won’t be dashing or eating from here anymore.

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★ 1

Worst Wendy's ever. Drive through line was exceedingly slow, and they managed to screw up a simple taco salad order (with no modifications requested - just the regular menu item )

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★ 2

From out of town, Could be a one off. 🌯 Wraps could be wrapped tighter so half don't end up on your lap. If you eat on the go

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★ 1

Went there to order the speaker was off so waited while they proceeded to take the orders at the window and then the people waited at window for food instead of making them move up. Didn't understand how stupid it is to not have people move up together more orders left because some people have to get back to work this was the Wendy's in Germantown WI on county Q Rd. Won't make that mistake again

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★ 4

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★ 4

Good food great attitudes from staff but just a little slow.

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★ 4

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★ 5

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★ 5

This has been a new fav of ours lately.Food is always hot and cooked right.Fries are cooked in clean oil and not salted and the service is fast.Love the biggie bag deals

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★ 5

Good staff the best double Dave burgers

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★ 3

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★ 3

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★ 4

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★ 2

Came for biscuits and gravy 2 days in a row and didn't have them what a disappointment

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★ 4

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★ 1

Sat in the drive thru for over 20 minutes.... Im disabled and needed a gift card. Going in isn't easy. They took one order at a time. Delivered the order, then the next car place an order, then that car pulled up and they waited to deliver the next cars food until they took the next order. Whats the point of fast food if you are too lazy to even do the job.

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★ 1

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★ 1

Currently in the drive thru line, been 18 minutes, I'm the cars away from even ordering. Steer clear of this location folks.

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★ 3

There is always a long wait here, always-but the staff has always been really sweet when I go through. My food has always been fresh and I personally have never had anything missing from my order.

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★ 3

They were not familiar with their menu and could not answer basic questions about their food. They were not focused on taking my order, they engaged in multiple other conversations. My food was thrown together and my fries were cold and rubbery. I was not happy especially after waiting for about 15 minutes after I ordered my food.

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★ 3

You can tell this is an older location. It's in the heart of a busy area and just isn't kept up with like it should be. Will only be returning if in a pinch.

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★ 4

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★ 1

Not going back. Burger was dry AF. The drive through is sloooooow and the people at the window barely acknowledged me.

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★ 4

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★ 1

Used drive thru because dining room was closed. Ordered 4 sandwiches but they only rang up and made 3. I didn’t want to do another 30 minutes in the drive thru because everyone’s food would be cold by the time I got home so I parked and I knocked on the door, the nice young man that took my order realized his error after I explained and invited me in to wait while he rang in the sandwich and had it made. As soon as the manager seen me standing there, he started saying, “you can’t be in here. You have to leave. The dining room is closed. You need to get out. You can’t be inside the store. If you don’t leave I will call the cops. You need to leave now! Dining room is closed.” Over and over and over. I tried to speak, tried to tell him what had happened. I couldn’t get 2 words out before he was speaking over me again and again. He didn’t talk to any of the 3 other employees working to find out why I was there or how I got inside. I certainly don’t have my own key. Then he said again that he was going to call the police so I told him to go ahead and call, I hadn’t done anything wrong. If he would have let me talk he would have heard me say 5-6 times that I can’t leave without my credit card. I don’t like to raise my voice or try to talk over people because it is completely useless and you get nowhere. Needless to say, the manager made the employee take the charge for the sandwich he was going to have made for me back onto my card and I left. I was so upset and completely enthralled by his behavior that I couldn’t even bring myself to stop anywhere else to try and replace the missing sandwich before I rushed home. As I walked into my house I just broke down balling to my Mom. My parents can’t drive and I hadn’t eaten all day but now I wanted to give up my sandwich so my Mom could have dinner. I filed a complaint on December 2nd and got a quick email saying we got your complaint someone will reach out to you soon. It wasn’t soon enough for me, so I emailed again about why it was taking so long on the 5th and they said they would expedite my complaint but now it is the 9th and I am still waiting and still in awe that this even happened to me. I noticed that this Wendy’s has a ton of 1 star reviews and I am willing to bet it is because of the lack of experienced management and communication skills that are clearly lacking in this establishment. If things don’t change there soon, this Wendy’s will be the next one to shutdown.

Source: Google

★ 1

Food was trash today…burnt burgers cold chicken nuggets..no vanilla or strawberry frosty’s…doors locked..long lines in drive thru…

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★ 5

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★ 4

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★ 5

Food was fresh and hot but the wait time is bad

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★ 4

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★ 1

All I can say, is that we were very disappointed that the dining room was not open. We left and went to Culver's, so that we could dine inside. We had a 3 yr old that wanted Wendy's. Luckily she likes Culver's too.

Source: Google

★ 1

Not impressed with the dinning room not being open! No sign on the door stating this! Wont be coming here again!

Source: Google

★ 1

Cold and hard fries with cold burgers

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★ 3

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★ 5

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★ 3

The chili tasted really bad but the ladies working there were supernice.

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★ 1

Lobby was closed can't fit ambulance under drive threw

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★ 4

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★ 1

Came to this Wendy’s at 902 sat in for 15 mins for the manager and another worker to tell me they couldn’t make me any food because they had to clean, I said your line isn’t packed and your open, what’s your corporate number the guy closed the window. The manager came to the windows I asked for the corporate number and she said she doesn’t have it google the number. They are very unprofessional, don’t go here if any has the corporate phone number please share so I can call and file a complaint

Source: Google

★ 4

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★ 2

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★ 1

They definitely need to better train their staff in customer service, patience and efficiency. The food is the only good thing about this location, that is it you get your correct order.

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★ 3

Took forever in the drive through. Took 25min start to finish. Burgers I got were half off the bun, so the majority of the cheese and topping were all on the paper wrapper.

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★ 1

The bread tasted like it was delivered 3 weeks ago, it was so hard. The lemonade was not like it was before and that was the main thing I wanted.

Source: Google

★ 1

Takes 10 days to get your food but worth it after waiting forever.

Source: Google

★ 1

I honestly don’t know what’s going on with this Wendy’s. I’m going to guess bad management and poor pay.

I love wendys but this branch has ruined it for me. They can’t seem to get my order right ever. I know I can order a single , but they won’t let me do it here. off DoorDash one night and got a burger with NO BURGER on it at all. Not to mention drive through is a minimum 15 minute wait since they only ever seem to have 2 people working at a time.

Such a shame.

Edit: I tried this location again. I tried to order a big bacon classic with no veggies. I was told that this is the same as a Dave’s single. I told them not really since A Dave’s single has lettuce etc and no bacon, but as long as it’s a bacon burger that would be fine. She rung up my order as a cheeseburger. Still had the veggies did not have the bacon. I just left. They weren’t even trying to listen to what I wanted to order.

Source: Google

★ 1

You can't get a large water apparently. I offered tonoat for the cup, she said over 3 dollars,smh

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★ 1

Extremely slow service with no regard. After waiting 20 minutes in drive thru there was no apology for the wait. Food was also cold and hard.

Source: Google

★ 1

Worse Wendy's ever. I always try to give the Germantown location a chance but it never fails. Today the drive thru worker took out order, I didn't think she heard me so I repeated my order as she started finally entering it in the screen just to make sure she got everything. She had the worst attitude and then got the nerve to say she didn't have an attitude and how there's only two people there and she ain't suppose to be there anyways. Okay wth does that have to do with me. You mind as well not have come to work either if the irritation is going to only come out at other people. You may not think you had an attitude but reciprocating on my end it was definitely an attitude along with complaining that I didn't need to know. Service is horrible there. Oh and she still didn't get my order right even after I repeated it! Smh Wild!

Source: Google

★ 1

Went in the women's restroom to wash our hands, the smell almost knocked us out, it looked as it hadn't been cleaned in forever, sink was filthy and didn't work, went to the men's and it wreaked as well. There were men with Wendys shirts on looking suspicious walking in and out of the back just lurking in and outside and when they kept opening the door of the office it looked like more people sitting around, very weird scene. If I hadn't paid first most definitely would have left. Wish I had of, where's corporate?

Source: Google

★ 4

Its wendys....

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★ 1

Messed up order and wouldn't answer phone when calling to complain

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★ 3

Good frosty's

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★ 3

🤔👌

Source: Google

★ 1

**Edit August 2023**
4 years later and this location is still a dumpster fire. Crazy long waits, randomly closed way before 9pm with no notice posted, all the lights in the drive thru still on and they let you just sit in the lane with no communication until you either drive away or pull to the window. If you dare to bother them(during posted business hours) they reply with such incredible snark and rudeness that you would expect you were interrupting their child's birthday or something. All of these years later and this location still cannot find employees with an once of politeness and professionalism. Just sad to see such a garbage location in this area.

This is a great Wendy's location during the day. When night comes, however, it is common to spend at least 15 minutes in the drive thru. Sometimes over 30 minutes which is frankly ridiculous considering how rapidly other locations can process cars through at any time of day. Something needs to be fixed here because it is always busy, every night. But also always slow. More staff or better staffing is severely required.

Source: Google

★ 1

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★ 1

The customer service was HORRIBLE!! Please appropriately train your teenage staff in proper mannerisms and respectful ways to serve customers! Also, confused as to how food that's made to order is served COLD!!

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★ 3

Came in for breakfast in the morning and went to the drive through and had to wait for 15 mins before someone would take our order

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★ 5

Were there at 1:30 and inside was entirely ours. Very clean

Source: Google

★ 1

be aware of scams! i went here at around 9pm one night and they didn’t give my card back at first, so i had to drive back to retrieve it. a few days later all of my money was drained from my debit account with multiple large purchases i did not make, and this is the only place i have used it since before i came to this wendys. I alerted my bank and the cops but still be aware of not getting your card back here!!

Source: Google

★ 3

Slow but friendly

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★ 5

Source: Google