★ 5

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★ 3

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★ 1

The workers don’t wear gloves when handling food and the service is always slow. Please do better

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★ 1

On 10-5-25 between 8pm and 815pm I order 10 junior bacon cheeseburgers through the drive thru. I only received 9 I realized I didn't get a receipt so I went back in to complain asked they told me that they only got 9 jbcs on the order I asked them to make me a new receipt they said they couldn't as it was broken. Had to buy a new 10 th one pretty sure they charged me for an extra jbcs. Beware shady practices

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★ 1

They gave our food to the wrong person and then accused us of getting our food and then once confronted, they caught an attitude and didn’t apologize for them being rude or messing the order up.

All while letting teenagers destroy their sitting area.

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★ 4

Employees are always kind. Food has always been good. Their prices however are a bit much. They have the app, it doesn't always register for the discount. Frustrating.

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★ 5

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★ 1

My wife went to the restroom and there was no toilet paper. The female staff kept using the men’s room instead of restocking the women’s. While we ate, a group of loud teens came in cussing next to my 4-year-old. Staff did nothing. Please restock bathrooms and keep the dining room family friendly.

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★ 4

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★ 1

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★ 5

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★ 1

Went through the driveway, ordered the #4, chicken and biscuit, combo and told repeatedly did not want the honey butter. They still put the honey butter on and then just scrapped it off so it still soaked the biscuit and chicken. Also had to wait about 10 minutes "for my potatoes" they told me, just to get luke warm potatoes. Will not be going back since this is not the first time this place has messed up.

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★ 4

This Wendy's location is pretty flawless during the day. The food is decent, the employees are really nice and have great attitudes. That being said...I've never had a good experience during the night hours, especially the late night. They're rude and tend to close whenever they feel like it. Should one point out that they don't close until 1 a.m., they'd be met with some disrespectful attitude that doesn't line up with any type of customer service. Maybe the night crew has changed, it was been awhile since I tried to go there. Daytime? Fantastic. Nighttime? Dismal and frustrating.

***Side note*** breakfast biscuits are $1 right now. They're the ones that come with meat, cheese, and egg, too!

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★ 1

This is the second time they messed up my order. I work to earn my money and I just feel it’s wasted everytime I go to Wendy’s on Sheridan. Both times asked for bacon, multiple times. Said that I didn’t not like sausage please make it bacon. Well both times given sausage. This time I feel on purpose. Why play these games? I am a nice person and treat people kind and for this to keep happening is so unnecessary. When talking to the manager the first time he talked over me and didn’t let me get a word out. There’s never no business in the morning so wouldn’t you want to stay busy? But I hope your days are long and your checks are short because karma is coming. And PS why is the coffee always cold!? Have the day y’all deserve 🙂

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★ 2

I had to repeat myself after almost everything I was saying to this chick through the speaker. I had to wait 6 or mins for them to get my food ready and then after all that annoyance they forget to give me my fries I ordered.

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★ 1

The employees here are rude and ALWAYS get your order wrong.
You ask for a hamburger, they give you a cheeseburger. You ask them to fix it and they give you attitude.
You ask for them to put ice in your cup because the ice in the soda machine on the floor isn't working and the girl has an attitude about that.
Seriously are you paying these people to drive away business because it's working.

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★ 3

An employee at this establishment used extremely rude words and slammed the drive through window in my face. If you don’t enjoy being at your place of work maybe you shouldn’t work there hun. Besides this incident the service is usually great and the employees (not including the stank one I was speaking of ☺️) work really hard to make sure the customers are happy.

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★ 1

¡avoid/avitar!
New manager or owner needed!
Slow service, order had missing items, and fries were cold. Worst wendys I've been to in a while!
¡Se necesita nuevo gerente o dueño!
Servicio lento, faltaban algunos artículos en el pedido y las papas fritas estaban frías. ¡El peor Wendy's al que he ido en mucho tiempo!

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★ 1

Breakfast starts at 6:30 a.m, A BIG HUGE SIGN PROMOTING IT. NO DOORS OPENED AT 7:23 a.m.. I don’t understand I just don’t get it . Why prompt something that is false advertising. No surprised just rather disappointed.

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★ 3

Yikes! Drive up the road if you’d rather not deal with attitude . I’ve had one too many experiences going into the restaurant and getting attitude from the girls who are at the register. The other employees just stand and stare while they wait for someone to help you & don’t say anything to u while u wait. I know they are kids but the management needs to teach them all customer service asap ! They also don’t like to fill ice or clean the bathroom. Women’s toilet is horrendous . I’ll be driving up to 52nd from now on . Please teach your kids manners if you’re only gonna hire teenagers .

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★ 5

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★ 1

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★ 1

After waiting in line for 25 mins to get the online order to pull away check and they shorted me items. I waited back in line for another 25 td the gentleman at the window what I was short he seemed so lost and confused about it and we had ro repeat it at least 2 more times to him for him to tell us to pull up when they already had a car parked there was no room to pull up. Then to have an older women come to window and re ask what the issue is was just beyond me. They have no clue what they are doing at this location after 45 mins my foods cold we didn't even wait for shorted items we were over it by this time. Quality of food is not so hot either I ordered asiago bacon sandwich club no bacon no sauce smashed down. Bacon fries soggy.....never again Wendy's. This location is just not ran correctly at all!!!! Do better if you want business!!!

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★ 4

Excellent quick stop.

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★ 1

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★ 1

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★ 5

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★ 5

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★ 1

Dirty lobby, dirty lobby, terrible customer service.

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★ 5

Jr Baconator, fries and frosty hit the spot

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★ 1

Took 20 min for them to take drive thru order with only 3 cars

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★ 1

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★ 3

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★ 1

Went to pick up my order waited almost 20 minutes inside the manager was handing me drinks, and she dropped the drinks on me which spilled all over my phone and feet completely soaked, and nobody did nothing about it

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★ 2

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★ 4

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★ 5

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★ 5

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★ 5

the morning crew here is awesome and super friendly

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★ 5

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★ 1

No don't like the rude workers

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★ 5

They could do better on their service at the drive thru & why does 2 large fries cost $7.38 ????

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★ 3

Drive through service a bit slow today

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★ 4

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★ 2

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★ 4

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★ 3

This location has been open for a long time and has always been a good spot to stop for a quick bite. It is opened late/early hours and the food is always hot and ready. The only thing I have a problem with is the grease, I have to dry my burger before I can eat it . The deal bag is always a good quick and cheap meal. The location is good as it's between plenty of shopping and residential areas.

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★ 1

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★ 4

Great food!!

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★ 1

The young lady was rude as ever. Gave me the wrong 3 meals 2x in a row! Then the manager came and gave me even nastier attitude. I just want the food I paid for. Customer service was TERRIBLE! I don’t recommend anyone go there and spend there hard errand money to be disrespected

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★ 2

Mediocre at best and now I find out that they'll be using AI to take orders. If you aren't providing jobs I don't need to spend my money with you. #EatTheRich

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★ 5

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★ 1

Always having to be parked when there aren’t even busy 🙄 so called fast food 👎🏻

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★ 5

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★ 5

We had cookies 🍪 😋
The staff was very friendly.

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★ 2

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★ 2

Worst customer service in a drive thru I’ve had in a long time. The wait was long (to order and get my food), the young man taking my order was very terse and never said a kind word. He was so focused on getting me to order as quick as possible, did not respond to me in the window when questioned about my order or myself saying thank you for the food. Didn’t even give me a receipt for my meal. Very disappointed

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★ 5

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★ 1

This is the worst location I have been at !!! 3rd stop this year and doesn't improve. Staff is slow, no one watching the counter and food is cold

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★ 1

Every time I order form here on door dash I 1 never get what I fully order. My sauces will always be missing along with other food items alot of the time. 2 the food also will be ice cold alot of the times even though it was just picked up.

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★ 3

It's still Wendy's

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★ 1

Terrible service...i ordered a daves triple burger and a baconator sandwich. Took forever to order and then when i scan my rewards for the free baconator the guy taking orders says you wanted a baconator with 1 patty.... what? A baconator comes with 2 patties... sheesh. Then his manager tells him to tell me that it's not working right now... the scanning. So i ended just paying for my triple burger. This location is trash. To top it off... my daves tripe was cold. Definitely not fresh 🤦

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★ 3

Went for the new salted caramel frosty and they only had chocolate

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★ 5

I always get good food and service at this Wendy's

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★ 5

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★ 1

You couldn't go to a worse fast food place!!! Each times I went they took forever( 20min) only 3 cars. And they forgot some of my food!!!! Never again.

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★ 2

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★ 1

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★ 4

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★ 1

The service was good, but having good service and terrible food is unacceptable. The fries were cold and stale, the sandwiches were cold, one was a double, when a single was ordered, the frosty was melted. Awful. We didn't call an complain, because what is the point. Quality should be the goal all day every day. We will not go back.

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★ 5

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★ 5

I love the sandwiches

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★ 5

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★ 1

This store will rip you completely off. They will charge you for a frosty in addition to your meal. Making you pay for a drink you don’t have.

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★ 5

Kids loved it

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★ 4

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★ 3

This restaurant has many minimal or non English speaking employees at night. It can really hinder ordering and communicating some days. I frequent it often and it is very hit or miss. Some employees are fantastic,clear communication, up selling,hand washing and being excellent. Others stare and miss what you've said. Leads to mistakes and a harder time. Food is typically fresh and I come at least twice a week. If it was more consistent I'd rate them higher, but it is just way too hard to know hot or cold. I wish them well and will continue to come in, but owners and or managers are pretty hands off and it shows.

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★ 5

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★ 4

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★ 4

Everything's okay to the wrong type of customer start coming in

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★ 5

The employees were very polite dinning room area was very clean restrooms very nice and clean

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★ 4

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★ 1

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★ 4

The food was nice and fresh! Good service.

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★ 4

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★ 1

We’ve ate at Wendy’s on our trips to the states many times. Sounds strange but with my wife being vegetarian Wendy’s is the one place we know she can get a good salad till now. While we were waiting to order another customer was asking for a replacement burger because he had ordered it without cheese but was given one with cheese, that should have gave us a clue. My wife asked the young man for the cobb salad with no meat, then explained she is vegetarian so no meat on the salad he said he understood and it wouldn’t have meat on the salad. We decided to get our food to go as the restaurant didn’t have a nice feel. When we got back to the place we are staying and opened our food my wife said straight away “they’ve put meat on it “ I offered to take it back but said it had put her off and she couldn’t trust them to get it right after breaking it down to a point that a toddler would know she doesn’t want meat. I hope the staff at this Wendy’s restaurant have Velcro straps on their shoes because if they have laces that’s an accident waiting to happen.

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★ 5

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★ 5

I only went through the drive thru but I had excellent service and very prompt. Loved my chicken sandwich and to top it off my coffee was free!

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★ 5

Great services and food was delicious 😋

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★ 5

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★ 3

Service was friendly and quick. I bought a $3 deal breakfast, and the food and coffee were fine. Egg was fresh. I'm not expecting fine dining, just quick hot food.

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★ 1

How are you “open” but the doors are locked garbage place

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★ 3

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★ 1

My mother was verbally attacked by the young female manager and a young man working 6/20/24. After purchasing her food and sitting in the lobby to eat. She used the restroom, after utilizing the restroom she informed the manager that the toilet was clogged and that the restroom needed to be attended to. The managers was then rude, cursing and argumentative to my mother all because she made a statement of the condition of the restroom. The young man who was working as well decided to get in the conversation and argue with my mother stating the manager is a grown lady and that my mother is gross. I don't understand the need to argue with someone let alone a customer that is just making the manager aware of an issue in the restroom. If the workers don't care about the new place looking clean I can only imagine how the kitchen is and looks.

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★ 5

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★ 1

Long line and food was cold though I live down the street. Not enough sauce for nuggets.

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★ 4

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★ 5

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★ 5

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★ 4

Convinced when on a budget or on the run

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★ 3

My “sauced” nuggets barely had any sauce.. asked for ranch and got honey mustard.. Dr Pepper was very flat.. positive note, the service was quick! Judging by other reviews, seems like this is all a common issue..

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★ 2

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★ 1

This is the worst Wendy's I've ever went to! I tried several times thinking it would get better I went there today food was horrible, horrible, horrible, sandwich cold as hell, fries cold, chicken nuggets cold. I will never ever go BACK!!! FOOD HORRIBLE, SERVICE HORRIBLE HORRIBLE, ATMOSPHERE DEFINITELY NOT CLEAN!

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★ 1

My sister ate here and there was a ROACH in her food. Never coming here again!!

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★ 2

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★ 1

Ordered one combo and 2 biggie bags. How they got my drinks correct but forgot all my fries and nuggets and one of my sandwiches is beyond me. Just terrible.

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★ 4

Idk what's happened to wendys and fast food in general but it's been so long since I had a good experience that having one felt worthy of leaving a comment. Wendys on Sheridan is the only one in town that doesn't ignore inside customers for drive through and gets hot and fresh food out in a reasonable amount of time.

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★ 1

Hire people who actually work. Went yesterday and it took 10-15 just for them to ask if they can help me in the drive thru, spent 45 minutes in total to order and get my food, most of that ordering. Tonight went with my mother and younger sister, they were talking and laughing while we were trying to order then would ask "what?" We pulled away without even finishing the order after 5 MINUTES of having to repeat their order, and when we did they FLIPPED US OFF. You just lost a customer.

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★ 1

This Wendy’s location is the worst customer service I’ve ever experienced, no good communication skills, they’re constantly getting order's wrong and being rude while taking your orders.. not ran under good management which is ran by Manny and employees do like to escalate issues with customers and calling customers Liar's when you tells them that they got the order wrong.. I warn you not to go to this location, go get better customer service at the Wendy’s on 52nd ..

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★ 5

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★ 5

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★ 5

Amo comer en Wendy's y su limonada es única!

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★ 2

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★ 3

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★ 3

I could not go inside the building because apparently it was just drive thru at the time though I just saw lots of people come in and out. Which that's fine, I had it happen a few times. It may just have been too late. But we did try going in and got kicked out right after two people can out the door. They were probably the last costumers. There was a leakage in the soda machine, don't know why? We asked if we could order and if it was open. As far as I could see while we waited almost 2 whole minutes for someone to tell us to leave, the kitchen was pretty unorganized and messy. Yes everything pretty much had a place but some things were just scattered around. Once we got through the drive thru, the employee who served me charged us when we clearly asked to use two coupons from School for free frosty and biggie bag. Our total was $15 but then they realized they messed up. They got their manager who didn't look very professional and proud of what he's doing. They eventually got it all sorted, and added the coupons too Our total. Our total was still a bit overpriced in my opinion. A large chili ( which looked very very small ) and a large fry which was huge and very delicious. The food was amazing! But service wasn't the greatest. Could do better, much better, but I've gone here and had an almost exact same thing happen to me last time too. I expected chaos. Great food though! 👍

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★ 5

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★ 5

Love placing order on their app.
Employees are kind and accurate with their food. Thanks.

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★ 5

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★ 1

Unless you feel like waiting in line for 30 minutes I do not recommend this location and the soda machine in dine in always has mold bye wish there was a 0 star

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★ 3

Order was all wrong but the sweet tea.

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★ 1

I went with my wife to withdraw an order that no one understood at first, then we went to the window and saw how badly they were treating a new employee, others who were there were in a lousy way, even one closed the window with anger when he saw that the new boy was confused, he would not return to this Wendy's, the food is good because everywhere it must be the same but the service and the atmosphere must definitely improve.
Fui con mi esposa a retirar un pedido el cual nadie entendía al inicio, luego pasamos a la ventanilla y vimos como estaban mal tratando a un empleado nuevo, otros que estaban ahí estaban con un modo pésimo, incluso uno cerró la ventana con rabia al ver que el muchacho nuevo estaba confundido , no volvería a este Wendy’s , la comida es buena porque en todos lados debe ser igual pero el servicio y la atmósfera debe mejorar definitivamente

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★ 1

Terrible service, unwelcome people

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★ 1

This has to be the worst location, I have ever been to. I would be willing to go to another one way farther of it meant I could get someone who honestly was concerned about customer service. I honestly did feel unwelcomed and the person I did speak to was just rude and just overall unpleasant. I'm not going to say that every experience I've had here was bad, there has been very nice and polite staff but, I've had more cons than pros here.

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★ 1

Terrible service!!! Waiting for a long time and won’t able to place a order on line my app didn’t let me place a order and I have to go inside of the restaurant also the manager couldn’t help me out and have to place the order in register and manager was taking care of the rest of the people first instead of me and didn’t have any clue how to fix the problem and also poor customer service skills because I want a baked potato and after ordering it he told me they don’t have it anymore. Also in the on line package of a sandwich a frosty was included and manager told me that can’t include it in the store. Also my sandwich was requested plain and had everything on it !!!To many things together!!! Poor service!!

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★ 1

told us the ice cream machine was broken

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★ 5

We went and tried breakfast this morning. Sooooo delicious. Service was good. I will absolutely be back for breakfast

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★ 5

I stopped by to grab a bite to eat. Nice Employees.

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★ 3

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★ 1

Awful late night service, worst in Kenosha, wi.

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★ 5

If you ever want to make someone's night a little extra special, order them a Large Cherry Vanilla Coke Zero and a side of Wendy's famous cheese fries!

Especially the queso fries! Talk about an experience! This is Wisconsin, after all, right?

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★ 5

The staff on Sheridan and 52nd are always nice and it is the fastest Wendy's I have been too and I appreciate that. I love me some chocolate frostys lol

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★ 3

SLOW

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★ 3

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★ 1

Late night still takes a long time for service. Dining room locked as early as 7 pm some days. 15 cars in drive thru. It's so unfortunate they never have support staff. This happens often here.

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★ 5

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★ 2

Ordered with the mobile app for drive-thru pick up, which was on only available option at the time. When I arrived about 5 minutes later, there were no other vehicles in the drive-thru, I was greeted by an employee who said to pull around to the window. We waited for a few minutes and handed our frostys and drink. The drive-thru employee was engaged in conversation with lots of laughter with someone else inside. Meanwhile, we continued waiting for our food. Was told sorry it's the chicken, trust me it's the chickens fault. A few minutes later we received our food. We live within 2 minutes of this Wendy's, so after all the waiting we got home and although the chicken sandwich tasted great, it alone with the fries were barely room temperature. Not surprisingly the frostys were melted.

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★ 1

I order from them tonight through Uber eats and when I went through my bags I saw that I was missing my 2 10 piece nuggets and my Baconator fries. I’m very disappointed at this location and the food I received is not very warm and is disgusting

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★ 1

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★ 3

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★ 5

Told girl I was looking at menu and continued to ask if I was ready to order. Then rudely handed me my food “have a nice day” smart mouth. 0/5

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★ 5

Great sandwiches

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★ 5

Peppermint frosty is AMAZING 😍

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★ 5

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★ 5

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★ 5

Very polite. Thank you

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★ 5

They support local sports and give free frosty if they have their jerseys/team uniforms on....

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★ 4

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★ 1

Drive thru only lobby is not open.waited 13 on order before us, cashier veried my order. Asked about receiving a free kid frosty for athletes as advertised, my son was in the car fully dressed in wrestling uniform. She said she had to ask, she ask another worker I could not hear the other workers but I hear her laughing and say "do you want me to tell her that". Then says okay what flavor, my son did get his free frosty. Let the window to realize they forgot our nuggets. Then had to wait in the drive thru line for 2 other cars to not only place their order but receive their order. I informed the drive thru person at the speaker (which is a man, after seeing him at the window I think he's a manager because he was dressed differently from the other crew members) that I was just here but I'm missing an order of nuggets. His exact response "no wonder why I have an extra nuggets just sitting here". No apologies, no can I comp your meal or offer you anything. There were at least 4 workers in that kitchen by the window I don't understand how 1) the orders take so long when you are only serving drive thru orders and you don't park any of your cars but yet there are 4 team members. 2) who is actually checking these orders before they are handed out.
Not really sure what Wendy's is paying their employees at this location but at this point the service is terrible, the food quality is not the fresh or best and the employees are just being paid to laugh and have fun.

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★ 5

Love some Wendy's. Frostys!!

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★ 5

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★ 5

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★ 5

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★ 2

Drive thru order and they forgot half my food. Typical

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★ 5

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★ 1

Rude & disrespectful then to top it off food was disgusting.

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★ 5

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★ 2

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★ 5

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★ 1

Order large meals and get the fries half filled

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★ 4

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★ 3

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★ 1

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★ 5

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★ 3

First time at this location. It was good. Employees were nice. Food was good.

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★ 3

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★ 4

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★ 4

Always go for drive thru service. Sometimes it is slow.

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★ 4

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★ 5

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★ 2

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★ 1

Slooooowest drive thru service. 15 minutes for 5 cars!

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★ 5

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★ 1

Just go somewhere else.

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★ 5

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★ 1

Заставлют ждать очень долго.
самое плохое обслуживание когда либо я видел

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★ 1

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★ 1

Wendy's in Kenosha area are terrible. Stale buns, cold food, wrong orders, etc... I would recommend going literally any other place. Sad too because not all Wendy's in southern Wisconsin or northern Illinois are this bad but these chains refuse to fix a thing.

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★ 3

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★ 1

food was luc warm. service was very slow

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★ 2

This location needs better management and more workers. Having one person on a Saturday is ridiculous!!!

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★ 1

Not sure what wrong with the manager at night but every-time I come to this location is always with an attitude, and
cold food and always Insulted us she does not belong in customer service.

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★ 5

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★ 1

Waited for 10 min in drive thru without a word from staff, which struggled with taking my simple order only to find out as I drove away they had missed it up.

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★ 1

extremely rude, doors are always locked so you have to use drive thru, order taker is always unprofessional and has a rude attitude. last time i went to this wendys the door was locked so i got in the drive thru and the workers let a group into the lobby because “they were friends” i will not be coming back to this wendys and i won’t reccomend it to anyone else

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★ 3

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★ 5

Place to go in Romeoville after 11 pm. Fast service

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★ 4

Not sure on the food for a drink

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★ 2

Only the food was not bad everything else was awful the service really stinks

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★ 5

We got the family pack of nuggets and they were great.

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★ 3

Sometimes, the people are crabby. I get it lunch rush. The floors were just moped and still sticky.

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★ 5

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★ 5

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★ 2

It's Wendy's, what do you expect? Nothing special but took forever to get my food

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★ 4

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★ 1

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★ 3

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★ 5

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★ 1

Just nasty over all. I will never go back. Food was cold. Fries was stale. Drive thru was long and you would expect they would be hot. But it definitely was not. Everything was nasty. Inside was closed. I will go to the one on 52nd & Pershing before I come back to the one on 52nd
& sheridan rd

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★ 4

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★ 4

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