★ 1

So we just ordered our Frosty swirl for few moments ago, and I asked for more caramel and the cashier Kathy was nice enough to add more on the frosties before giving it to us.

So the manager she had glasses on, I ask who she was she said I'm the Manager, Kathy to give her the Frosty and she started to eat it in front of us, and to redo ours and charge us more, I said never mind on more Carmel, So you understand kathy the cashier was nice, it was the Manager who was rude and unprofessional, poor management skills and frankly terrible customer service. I won't return.
Kathy you should be the Manager, your a better people person!!!!!!

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★ 1

this wendy’s absolutely sucks , everyone in there gives dirty looks and is completely nonverbal. they won’t greet customers and everyone is just completely rude, zero customer service.

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★ 5

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★ 5

Service was slow.

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★ 1

Close this place Down!

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★ 1

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★ 2

Need help 😫

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★ 4

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★ 5

Everytime I come here the soda machine area is sticky, floors are sticky all the time, bathroom is not clean and the floor is sticky as well.
Food is good, but expensive.

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★ 5

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★ 4

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★ 2

I normally enjoy Wendy’s and was excited to grab breakfast here, but this location didn’t leave the best impression. I was actually going to skip leaving a review, but after visiting another Wendy’s with a much friendlier atmosphere, I realized it was worth sharing.

The drive-thru service here felt unwelcoming. There was no greeting, no smile, and my order was simply handed over without much interaction. I had to repeatedly ask for basics like salt, pepper, ketchup, and napkins, which made me feel like I was inconveniencing the staff.

I love Wendy’s breakfast (the $1 biscuit deal is a favorite!), but customer service matters too. A warm, cordial interaction goes a long way in starting the day right, and unfortunately I didn’t experience that here.

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★ 3

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★ 5

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★ 5

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★ 3

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★ 4

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★ 1

Horrible customer service. Nobody spoke what so ever except when I yelled hello. One female says just a minute from drive through. Front cashier not one word even taking our order. Just giving dirty looks. Walks away ignoring my grandson was ordering his own food. Every single work needs a new job if they don’t like working with people. Never again

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★ 5

Everyone that works there is amazing what an awesome crew they put together.

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★ 5

Drive-thru order rec'd hot 🔥.

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★ 3

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★ 1

the worst experience I have ever had. fries weren't even half full and not ...

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★ 5

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★ 4

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★ 1

Made a mobile order for about 10 minutes before closing. Yes, I know it's not ideal but I just got off work and no one else was open that late at night. Placed the order on the app with no problem. Once I got to the store, I was told that everything was already put away for the night and that I needed to cancel the order through the app. Seriously??? I'm definitely not happy!

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★ 5

Food is always hot and well prepared. Service is slow with an employee passing her baby around behind the counter.

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★ 5

drive thru

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★ 1

I ordered a bunch of food 2 of the things were 2 Dave's singles no cheese no tomatoes both had cheese when I opened them when I got home and I called they only offered to replace or refund but either way I'd have to drive all the way back there for only what should have been done right in the 1st place. So now have to waste gas n time n given nothing for the inconvenience. How hard is it to read and it wasn't even busy.mngr on duty was no help 4/24/25 about 8:50-9:00

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★ 5

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★ 4

God good but always put of coke and have to ask for it

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★ 5

🔥

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★ 3

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★ 5

Thanks, Wendy’s. I stopped by the store and picked up a crispy chicken sandwich. It was hot and tasty and the service was excellent. I can understand everybody and somebody came around from our behind the grill and greeted me. Make me feel well at home. Thank you Wendy’s for the great experience and the good food

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★ 5

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★ 5

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★ 3

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★ 4

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★ 5

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★ 2

Large fries have the same amount of fries as medium size.

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★ 4

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★ 5

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★ 4

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★ 4

Not bad kids love it for the toys too .only they don't have grill chicken no more

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★ 2

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★ 3

Wendy's is somewhat of a staple in our house (working parents). The service and food appears to be getting better as of the last couple of months. Prior to it has been very inconsistent.

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★ 4

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★ 4

I think that the prices are pretty high, I dig the Biggie Deal. I will complain about how they ask you if you want spicy nuggets or non spicy nuggets, and when I say non spicy they always give spicy ones!!

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★ 5

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★ 1

Rude stafff , cold fries , missing ingredients from very simple burgers , even when I asked them to list the ingredients on the burger .

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★ 2

The Coca-Cola machine doesn't work right and food just was bad

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★ 3

App doesn't work at any Wendy's around me and the managers just say that it isn't there problem and can't reward to discounts on app that doesn't work when you go to check out.

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★ 1

I placed an order on the Dash app and the general manager Simon refused to release my order. He claimed a pick up order on the Door dash app needs to be picked up by a Dasher which is false. He said that Wendy's have a new agreement where the Dashers have to get pick up and delivery orders. I explained to him he is mistaken because a Dasher would not have any knowledge of a pick up order. He told me he was going to cancel my order and to contact DoorDash for a refund. Bottom line he lied, I contacted DoorDash, and had no reason as why he denied my order being released. He was hostile, disrespectful, aggressive, verbally combative, extremely argumentive, and a liar. I won't spend a penny at this locationever again.This experience was horrific and elevated my hypertension, and made me lose my appetite after not eating all day. This location needs a visit from their regional manager or corporate. Horrible customer service. Oh and there workers dig into the ice bind with their bre hands to eat the ice, I also witnessed this at this location also. Don't eat from this location.

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★ 1

Food was cold and fries half filled they almost forgot to give me the soda

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★ 4

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★ 4

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★ 1

Tired of ordering larger sizes for higher prices and still getting same amount of food .. can't even deny it either no way this is a large fry .. I mean it's a large fry box .. buy that's same amount if i order small fry

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★ 1

The breakfast was terrible the bread was like layered wet paper towel the only good thing was the cholula

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★ 5

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★ 1

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★ 5

Food was great but not quite as good as Culver's, the burgers are a bit too square for my liking, got food from the drive through, pretty good service, would recommend the baconater, and if they have the pretzel bacon pub burger that's really good. Excuse any spelling errors, I don't know how to spell pretzle cause spell check isn't working. I'm kinda trying to get enough review points to level up so that's why this review is so long. Anyway Wendy's is my second favorite burger place.

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★ 4

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★ 4

50 nuggets for $14.99 shut the kids up for a while!

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★ 5

Wow their customer service was exceptional and the soda machine just completely wild me as well. They have every type of flavor everything for everyone anything for anyone if you need real quality food with real means definitely want a quality meal for low prices. Come to the Wendy’s on 75th St. in Kenosha Wisconsin they are amazing and their staff is amazing..!!!

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★ 1

I use to love this Wendy’s. Food was always right and hot and the staff was more pleasant than most places. But recently the staff is just young adults that think messing with people and being rude is fun. I went and all I ordered was 3 chili baked potatoes. Had no real issue ordering and no issues paying. They asked me to pull up which was fine with me. Made a few calls while I waited and noticed it had been 25 minutes of me waiting there. I looked in my mirror and I could see the staff looking at me and laughing. I decided to give it 5 more minutes and still nothing. So I went back around and just asked for a refund. The manager tried to tell me they went out to look for me but I wasn’t there. They never came out looking for anyone. It took me 1 minute to circle the building and ask for a refund after 30 minutes. The manager then tried to convince me to take the food that I no longer wanted. There was no sorry for the inconvenience no little compensation for waiting 30 minutes for some potatoes. Just tried to tell me that they looked for me and then tried to get me to just take the food. All while the rest of the staff is standing there smirking and giggling. I would have been fine with them just telling me to circle back around because they didn’t want to walk outside. This situation and just coming a few times and the food is not hot and orders being wrong make this Wendy’s not worth coming to anymore you’re better off going down a block to the McDonald’s.

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★ 5

Just went through drive thru 10 mins to close sorry guys but oder the garlic bits and 10 mins to close and them nuggets were fresh and enjoyable I appreciate that guys thank you

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★ 3

Saves single almost burnt n was cold

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★ 2

The guy at the drive thru taking our order was purposely repeating the wrong items back to me, I could hear laughter under his breath. Then when I get to the window, a whole different person had to come and retake my order. Even then, when I received my bag, I had to ask for what I asked for.

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★ 3

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★ 5

I made a large and random order in the drive thru & wasn't missing a single thing! Very impressed 👏

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★ 5

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★ 5

I love the Wendy’s
The best burger and service,thanks

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★ 5

This Wendy's location is exceptional. They are always courteous and respectful compared to the one on 52nd and Sheridan. I love the French Toast and the potatoes.

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★ 5

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★ 5

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★ 1

The person at the window insisted we don't sell singles we only had Junior burgers Dave single dates Double Dave's triple sorry we only had Junior burgers worse window person I've ever had I hope they let her know that she's not working at McDonald's will try it again in a day or two

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★ 5

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★ 5

Employees very polite and store very clean

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★ 4

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★ 1

So rude today. I definitely won't be going back to this location.

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★ 5

The staff is always smiling and friendly! I stick to my usual when ordering. I like the new flavored drinks. I wish they would make them into a slush or smoothie.

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★ 5

Buena atención al cliente, rápido servicio y comida excelente 👌

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★ 5

Daves doubles are great !

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★ 3

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★ 5

Love the taco salad. And the chili

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★ 1

Saturday, February 24th at 11:10am I was trying to order at the drive through and the girl couldn’t even speak English or understand our order.. she got our order completely wrong so then when they had to fix it some guys helped us out but then she kept giving us very dirty attitude filled looks as she came to the window to give us the right sauce after 2 times of giving us the wrong sauce and dropping it out of the window.. please learn how to understand your customers language correctly.

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★ 2

Place needed to be cleaned, pop machine most flavors were out (cherry, vanilla) food was warm but not freshly made. Disappointed

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★ 2

The pop machine did not work well. There was no ice so the pop was warm. The place was filthy. Not one clean table. The hamburger had the wrong toppings. Waste of a meal.

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★ 3

Food was fine. Owner/manager? seemed cranky.. But the worst was the place was disgustingly dirty. From the floors to the walls to the soda machine. Disease waiting to happen. Don't ask.about the bathroom...ugh

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★ 1

Do not eat here. Went for lunch and got food poisoning. I was one of the sickest I've ever been I know it was from this Wendys because I hadn't eaten all day besides this wendys and the night before I had freezer pizza rolls from Costco. I called the manager and he told me that wasn't possible. I called corporate and they said they would look into it. No response.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 3

Went here for a late 1 pm lunch. There was no one inside dining. Drive thru was steady. The employee that waited on us was friendly. We got our food pretty fast. The food was warm, so it probably was sitting there for a while. Fast food is not like it used to be after the shutdown plandemic.

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★ 3

Food ok but the service is so slow

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★ 4

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★ 4

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★ 5

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★ 2

I came here with my friend Lucas to pick up some biggie bags and i can say we did not enjoy the food the food was hot and fresh it was more warm Lucas and Lisa will no longer be eating in

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★ 5

always good for on the go and quick, affordable breakfast always hits the spot.

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★ 1

I ordered a 4pcs kid's meal and a Baconator meal. What I got was a 4pcs nugget a Baconator 1 fry and 2 drinks.

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★ 1

The person taking my order was pre occupied keep in mind no one in the driveway thru but us and no one in the dinning room they forget food I paid for again and the so called manager didn't even take my name to replace or refund what they forgot

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★ 3

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★ 5

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★ 5

The 5 and 6 dollar biggie bags are a great deal.

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★ 3

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★ 1

Horrible. Horrible service. Waited in line. Kept saying hello. They refused to even respond. This is at 5pm on a weekday. I waited at least 5 mins before I finally left.

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★ 5

Pumpkin spice frosty was great, chili cheese fries were delicious too.

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★ 5

Clean. Friendly.recommend all Good Food

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★ 4

Service was extremely slow despite lots of staff

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★ 5

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★ 5

Stopped in and got something to eat.

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★ 2

Horrible service place was clean but employees did not care if they helped customers or not

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★ 1

Bunch of idiots working there!

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★ 5

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★ 3

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★ 5

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★ 5

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★ 1

Quality of food-Below standard
It's the workers

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★ 5

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★ 1

If I could give them no stars I would. This use to be the only Wendy’s that I would purchase food from but never again after having a bug attached to my nuggets.

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★ 5

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★ 5

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★ 5

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★ 5

I love Wendy's the people are always so respectful and professional...

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★ 1

I placed an order online paid for it so I could pick it up after a 14hr shift, starving & she says I don't HV it I say I HV the order # & what I paid response nothing I can do you'll hv to deal w it thru the app. Then in a nasty voice she says what was your order, & I said w that attitude no thanks I don't trust u w preparing my food. I live close to often but never again.

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★ 1

Near a half hour wait time at the drive thru, which is understandable with short staffing, but the drink order was wrong and what should have been a burger came as a chicken sandwich. An iced tea and a Coke somehow turned into 2 Dr. Peppers. Seems like they slapped together whatever food was already warmed up. Couldn't go back to correct order because they stated to be closing in 5 minutes, 2 hours before their posted hours. If you're going to be slow, at least be accurate! Avoid this location!!

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★ 5

Yo bro sup bro so bro I was at your restaurant and I'm just apologizing for staining the toilet seat, sincerely - Bartholomew Demetrius lll

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★ 3

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★ 3

Of course, the baconators are always awesome. Services could be better when they have enough employees.

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★ 5

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★ 1

I have never experienced someone so rude I order on the app my food was cold i waited 30 mins when I was in. The line wasn’t moving for 15 mins I asked to bring it outside she didn’t t want to even tho it was done she said I don’t care I don’t care I don’t care in a rude tone never experience such a rude experience don’t come here save your money!

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★ 5

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★ 5

They were polite and answered my questions. We had immediate service.

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★ 1

They refuse my order plus 10 other customers

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★ 5

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★ 5

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★ 5

Drive thru wait b too long but food b on point

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★ 3

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★ 1

I don’t think I EVER have written a review in my life but this deserves it. Usually, when we go here the service is bad but we always usually come back hoping it’s better next time. This time I ordered a pretzel bun burger, I started eating it and in the middle was a paper… legit paper. I tried to call and they wouldn’t even pick up the phone. I will never come here again.

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★ 4

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★ 5

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★ 3

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★ 1

Worst wendys .

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★ 4

Drive through is usually very slow. If there's more than a few cars, I wont go. Food is almost always hot and good.

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★ 1

Horrible customer service and there was hair in our food. I’m so disappointed.

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★ 2

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★ 5

French toast stick weren't cook well

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★ 5

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★ 5

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★ 5

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★ 1

I have been here for many times but Im always I’m disappointed. Line is always long,they get my order wrong every time and it really needs a dine in

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★ 1

Fries tasted like fish and so much grease please save yourself and make food at home

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★ 1

Web site says dining open and doors locked. Be professional and update the webite.

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★ 1

Food is always banging but the dining room is closed and drive thru lane takes 5 years

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★ 1

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★ 5

Didn't go in just went through the drive -thru. Food was good, service was friendly.

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★ 1

* Long lines- over 20 minutes
* Rude customer service - not friendly at all
* Kid toasting the buns was not wearing food safety gloves, makes you wonder if they handle all the food with bare hands
* I don't understand why they don't open the lobby area? It's been three years now since the pandemic and it's not even considered a 'pandemic' anymore so that excuse is old now. Customers should be able to order food inside now, it'd definitely cut down on the long lines. I use to like going to this Wendy's as they were fast, had friendly service, and the food was always fresh. Now it's been going downhill for the past couple years, teens seem to be running it as I don't see adults there anytime I go. What's going on Wendy's? Get this place together!

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★ 3

The lobby is no longer open. Waited so long in drive through food was cold before I got out of parking lot. Couldn't go in to get it fixed because lobby was locked.

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★ 4

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★ 1

Went to this location last Friday and again this Friday after work. Customer service is a joke, not friendly at all. Don't know what is with the staff, but they screwed up my order both days. I'll give the location out by the interstate my business from now on, even though this location is closer to home.

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★ 1

They are never open when they say they are, either their internal store or any drive-thru service. It's been YEARS since I've been able to get service from them of any sort. Store hours claim to be open to midnight? Nope, they stop all operations once the dinner rush ends, and that's the literal ONLY time of day you can actually see any service from them. Lunch rush? Nonexistent. Afternoon? no-one is there. Wendy's newer breakfast menu? Forget it, they've not shown up. This pre-dates the Pandemic and was a problem in 2019 as well; unless you want to spend their sole seeming hour of operation waiting in your car in a line, you're not eating the food from here.

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★ 4

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★ 1

I waited 25 minutes in the drive thru! Terrible service, unfriendly person at window..I didn't even want to give it a one star!!

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★ 3

It was freezing cold there *
It was soso or was ok*

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★ 4

There understaffed like everyone so nothing good or bad to say.

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★ 1

Worst service I have had in a long time.

Did an online order and sent my daughter in to grab the food. They ignored her asking where our food was

I came in 10 mins later to find them holding it behind the counter for no reason. It was cold by that point

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★ 5

Honestly I think this Wendy's deserves 5 stars! Took my order right away got it correct they forgot a soda but I went back around to get it. Fry's were hot an very good!

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★ 3

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★ 5

It's a normal Wendy's.

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★ 1

Rude employees

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★ 5

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★ 4

Very unorganized

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★ 3

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★ 1

Order was not correct. Food was overcooked and dry. No care was put into constructing the sandwiches, put together very sloppy. Staff just isn't friendly.

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★ 5

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★ 4

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★ 4

Very unorganized and under staffed...I don't blame the workers..I blame upper management.

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★ 1

Pesimo servicio, no hay entregas en el auto, tienes que recoger por la ventanilla, lo cual es muy incómodo. Segun pides curbside y nunca salen a entregarte nada.

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★ 3

They don't have much traffic in the area so my mistake was going at a time when they were not so busy and they were not prepared for what I wanted but I don't blame them

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★ 5

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★ 1

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★ 5

Very clean and always able to get in and get seated quickly

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★ 4

This location redeemed a good rating. They have struggled a while to provide efficient service and the indoor dining is still closed but today the drive thru was on point today. Quick, accurate, hot, delicious

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★ 1

How do you mess up 3 bacon fries? Zero cheese? Thanks again wendys

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★ 5

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★ 5

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★ 3

Inside and outside totally redone.

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★ 2

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★ 4

Chili is always good. Bummed they got rid of their side salad.

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★ 4

A couple burgers and a frosty makes a happy wife.

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★ 5

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★ 5

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★ 1

The lobby opens at 10am and they serve breakfast til 10:30am? Had me waiting 3 times outside 👎

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★ 5

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★ 5

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★ 2

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★ 3

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★ 1

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★ 4

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