★ 5

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★ 3

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★ 5

Food is delicious first time definitely not my last time eating here

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★ 1

Had a DoorDash order put in when they first open up for the day and my dasher got there in time and they still didn’t have no food up and running! And they call themselves a fast food restaurant. If you open up at 6:30 am food should already be made and put out by atleast 6:45 smh

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★ 1

The chicken on my salad was so old that it had turned rock hard and changed colors. It had to be a day old from the look of it. I drove back to get a replacement and at first the woman offered for me to pick off the chicken and reuse the salad... absolutely revolting.
By the time I got home the rest of the food was cold.

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★ 5

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★ 3

You don't even get a full bowl of chili when you order one. It's about an inch from the top at least, but at least you get crackers. I just measured it. It's an inch and 3/8 from the top of the lid which seems like a rip-off. $11 and some change for a single burger and a 3/4 of a bowl of chili.

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★ 5

The Wednesday meal came out and omg out of all the collaboration meals, this is by far my favorite!! I hope/wish for the frosty flavor to stay around!
I love going to this Wendy's specifically because of the dog lady (i always feel so bad that i dont know her actual name 😓) our ariel adores her and even recognizes her voice! Always puts a smile on our faces when we show up and shes working!!

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★ 5

Food is great, and the service at the drive thru is fast and kind.

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★ 5

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★ 5

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★ 4

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★ 4

Went through the drive-through. They were busy but there wasn't a long wait & vehicles went through steadily & friendly service too

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★ 1

3rd time in a row they mess up my order.

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★ 4

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★ 4

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★ 5

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★ 5

Buss down

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★ 5

Very good new chicken sandwich not bad

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★ 5

I wish I could give more than 5 stars for the survive that we received at Wendy’s today. My son has Autism and I always feel like I am a burden when going to restaurants with him. Today without being asked the staff recognized that he was holding his ears and offered to turn the music down. On top of that they just made us feel so welcome there. It truly was emotional for me and I just really appreciated that level of support without even having to mention anything. Thank you so much. 10 out of 10. Food was great and fast as well :-)

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★ 5

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★ 3

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★ 4

Consistent quality of their food.

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★ 5

Very clean. Great staff

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★ 5

Food is very good. Chocolate frosties are yummy. Prices are more than reasonable. Service is always quick and staff make you feel like valued customers.

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★ 5

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★ 5

Love Wendy's biggie bag Hot food

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★ 1

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★ 4

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★ 5

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★ 1

The manager was very rude she was most definitely racist when I walked in and asked for a cup she looked at me as if I was crazy and then I had to tell her I was gunna buy something I just needed a cup because my coffee cup had a hole in it and wasn’t being rude to the white people who walked in after me greeting them with a hi guys; also after giving that review I noticed a raw fry in my food CROSS CONTAMINATION and she tried to give me a junior fry when I ordered large I don’t even wanna eat any of it anymore

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★ 4

Chicken ranch sandwich was terrible! Frosty was the BOMB

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★ 5

I always experience great customer service from the young man LC? I believe his name is. He works all the time. Very polite, and is always working hard! If you wanna laugh definitely go to this one while he is there😂The man deserves a raise

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★ 3

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★ 1

Did an online order. Went to pick up, and they told me to pull ahead after they gave me the drink.. They forgot about the food for 20 minutes. I knocked on the doors.. Tapped the window . By far, THE WORST service ever! I get it's a busy time, but this was at like 9 pm by the time I left. The food was cold and just overall- let down. Do better Wendy's.

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★ 5

If you like Wendy's burger's, then Wendy's is probably the best place to get em. #DUH#WHATCANISAY#MADEABELIEVEROUTOFYOUYET.

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★ 5

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★ 4

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★ 5

Friendly efficient service

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★ 5

Typical Wendy's experience

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★ 1

cinnabons were old and hard, chicken nugget garlic parmesan sauce was water, Girlforgot our drinks and we had to remind her. Chili was good. Only redeeming thing!

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★ 5

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★ 3

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★ 3

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★ 5

Ordered the Krabby patty meal and it was one of the best meals I've ever had! 10/10 highly recommend you try it out if you haven't already!

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★ 5

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★ 4

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★ 5

Fast and fresh

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★ 3

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★ 4

Not bad for a fast food place

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★ 1

Worst experience ever. They made us order beverages when we didn't want anything to drink and as soon as we arrived to the front window they slammed the window hard and left. They forgot our straws for drinks we didn't even want in the first place, and now I have the worst food poisoning of my life.

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★ 1

Put in an order in around 750pm, when we arrived tonight 8/24/2024 around 817pm, we found out they gave our order to someone else, so they had to redo our order. When we got home. Our saucy nuggs had no sauce and the spicy honey BBQ had a few squirts and sandwiches looked like they were just horribly thrown together. Workers didn't even apologetic. We love Wendys food but tonight's service was absolutely terrible.

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★ 5

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★ 5

Last minute dinner and the staff tonight was amazing sweet caring and fun! Definitely made mine and my boyfriends night better!
Thank you to the ones working late tonight!

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★ 3

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★ 2

We have been to this location a couple times now and both times the employees seem very unattentive and almost annoyed. The soda machine was also not working well, the button was sticking causing a mess on and around the machine. The food wasn't bad ut the experience/service was poor.

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★ 1

Slowest fast food place on earth, takes them like 20 minutes to get a 10 piece chicken nugget out

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★ 5

Talked to a guy. Grandpa was mad about square patties. Awsome people don’t cut corners. extra meat 💯💯💯🔥🔥🔥

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★ 5

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★ 1

There's something wrong with these guys. When talking to them, they keep saying yeah while bobbing their heads instead of listening to issues you're having on your app or ordering in person. They should make them into bobbleheads you can get in kid meals.

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★ 5

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★ 1

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★ 5

Wonderful. Good food and I really enjoy south side of La Crosse

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★ 5

Great service from the drive through attendant ( LC ) was very polite and friendly, food eas good, hot and fresh. Loved the orange dream frosty 🤩

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★ 3

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★ 5

Best wendys in town by far, the late night crew is super cool.

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★ 4

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★ 3

Service inside was very slow. They seemed to need a few more staff to cover the counter and drive thru.

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★ 4

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★ 4

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★ 2

This night could have just been a bad night, and I get that. I just didn't appreciate that my girlfriends wrap had a whole hand print. Like I get having fun at work but maybe don't touchdown slam the wrap in the bag.

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★ 5

Quick, hot, and tasty.

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★ 2

Dining area and bathrooms need attention. Service okay. Food was cold.

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★ 1

The guy running the drive through was an absolute jerk. Yelling at us. Being snobby. Just not being friendly whatsoever..
The person driving didn't hear them say "One moment please" and so they said "yes I'd like..." And before he could finish the person at the window yells "I SAID GIVE ME A MINUTE" so we waited a few minutes finally "can I take your order ' and my driver said "yes we have two orders actually " and the person on the other side in the most snotty tone "I'll take one order"... So we were like okay.. never heard of that being a problem but okay. We did our order and then waited at the window... Paid and waited for a bit. Finally got our food. And we asked for straws and the person at the window clapped back "I TOLD YOU THEY WERE IN THE BAG" never have I ever been so disrespected in a drive through. I will never spend my money here or any Wendy's ever again if this is the kind of trash they employ....
William at this location is not who you want dealing with your customers.

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★ 1

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★ 4

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★ 3

Dated. Tired. Blah. It’s been a long time since I’ve been to Wendy’s and will be longer before I go back—at least to this one. My kids first Frosty’s. Th y weren’t that excited—I guess because they’ve had Culver’s shakes before. Places like this make me appreciate the quality that Culver’s is delivering, because I remember when Wendy’s was in the same league. They aren’t anymore.

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★ 3

It's okay. Pretzel baconator was great. Otherwise ordinary.

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★ 3

Workers can't stand their job and it SHOWS

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★ 4

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★ 4

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★ 5

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★ 4

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★ 4

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★ 4

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★ 5

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★ 2

Asked for T. rex and was denied because short staff vary displeased

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★ 1

Sitting in the drive thru line for over 20 minutes. Why do people come here for an overpriced meal? One meal should not be $15.00

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★ 5

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★ 5

The food was actually super good this time! The fries were perfect and fresh and I think the peppermint frosties are sooooo good this year!

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★ 5

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★ 4

Didn't go in

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★ 5

Love the big bag.

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★ 2

Smell and taste of chicken sandwich was undesirable

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★ 5

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★ 4

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★ 4

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★ 5

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★ 4

The Biggie Bag is the best, topped off with the best Frosty in town!

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★ 4

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★ 4

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★ 5

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★ 5

Love their chili

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★ 1

Drive thru was horrible. Seemed like they had only 2 employees in restaurant but saw what looked like a manager and lead making 4. It took forever to get our food, must not have a working drive thru timer , or don't care.

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★ 5

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★ 1

Ordered a frosty and paid with $3 in quarters. The cashier stated "sad". He was mocking us for paying with quarters. To me money is money whether it's change or bills. This was very unprofessional.

When I called and asked to speak with the manager, he said he would meet me outside. So I asked the black lady at the second window to get the manager. The cashier came out with a smirk. Then elevated the situation as the other employees joined in with him and told us not to come back. They also hollered out the window when we were leaving you racists, mind you I'm Native American. I was also called a Proud Boy.

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★ 5

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★ 1

So slow

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★ 5

The baconator was great

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★ 3

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★ 2

My family and I usually love Wendy's. In the past I've gotten salads and they were relatively good. The chicken was processed and spicy, but I didn't get a Tex Mex salad, in the past it was grilled chicken like their sandwiches. My kids were also disappointed with their kids meal hamburgers, they didn't have pickles.

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★ 4

Very slow service

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★ 3

OK food

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★ 2

The food was cold, even waiting about 5 minutes at the window!

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★ 4

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★ 3

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★ 4

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★ 5

The Night Shift employees are very friendly and always make good hot food

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★ 1

The employees didn't say a single word to us the entire time. We ordered 25 minutes ahead of time to pick and still has to wait 5 minutes for out order. While we waited 2 employees were standing around doing nothing. Overall very poor experience!

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★ 1

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★ 3

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★ 5

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★ 5

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★ 3

Inside dining not available 0nly drive through service was very slow. Requested 3 creams in coffee got no Cream🤣🤣

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★ 1

Terrible service, took almost 30 minutes for our food. Gave my order to the wrong person. Can't imagine a place telling people that they can't take more orders.

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★ 1

Rude drive thru. Really bad

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★ 1

Guy that took our order from the drive thru window was super rude. It took forever for the food to be ready and when it finally was, he told us we looked upset (even though we didn’t say a word and patiently waited, i got the impression he was high) and that we should have gone to McDonald’s if we wanted it fast. I think we will take his advice. Wont be coming back.

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★ 2

i hate the new tables and chairs....so uninviting...so cold...worse than an old army mess hall .

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★ 4

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★ 5

I like the Grilled Chicken Wraps Wendy's has.

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★ 3

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★ 1

The person at the window First of all said they couldn’t make our drinks we understood that they were busy and didn’t have time to change the syrup. We chose new drinks and moved on. He gave us out food but not our drinks. We were also missing one of our frostys we kindly asked for it. We showed him receipt to show that we did pay for it. He still continued to say we were lying to him about it.

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★ 5

Great burgers. The breakfast sandwich was a little spicier than I like.

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★ 5

Good burger fries and frosty.

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★ 1

Worst experience at a Wendy’s ever. Ordered the baconator and asked for no mayo. My receipt even said no mayo and my burger came loaded with it. When I called to see if there was something we could do about it, I was asked if I was sure as the person had made it themselves very rudely and then was hung up on. Absolutely terrible customer service.

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★ 3

Went through the drive thru, food was hot and tasted good.

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★ 3

Slow service.

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★ 4

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★ 3

A little bit better than last time

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★ 5

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★ 5

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★ 4

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★ 1

Updating for another bad experience Zachary is very unprofessional and didn't know how to apply coupons correctly so I didn't get my free item from being a frequent customer. Another guest walked up and said her fries were not good and he took one out and ATE IT INFRONT OF HER!! That is so unprofessional and disgusting

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★ 5

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★ 4

Kitchen needs cleaning

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★ 4

I have never seen b4 an empty dine in as I witnessed that day. 😳

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★ 4

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★ 1

Beef was over cooked and not fresh, bread not fresh, fries are cold.

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★ 4

Wendy's has changed, just like the fast food industry.

It's a clean facility. Sometimes the food is warm, sometimes it's good.

Guest service and getting the order right has improved immensely at this location.

I’m impressed!

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★ 4

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★ 5

Wendy's is always good.

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★ 4

Estaba desolado pero el servicio y la comida muy buena

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★ 4

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★ 5

I take my elderly Father to Gunderson Hospital LAX for his checkups a couple if times a year. The High-Light of our trip is being able to stop by this Wendy's for their Delicious Burgers❣️ Don’t forget the Frosty❗️Thanks Wendy’s Crew 😍

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★ 1

Terrible service

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★ 5

Good french fries and family-sized chili.

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★ 5

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★ 1

Cold empty dining room,food wasn't the best but ok.

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★ 5

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★ 5

Yummy food per the usual. The baconator can really use some lettuce. Next time I am asking for it.

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★ 1

Worst experience ever. Dining room looked like it hadn’t been cleaned in a year. Over charged us for stuff we didn’t order and forgot the stuff we did order. My bacanator meal came with no bacon and no fries. The baked potato looked like it was 4 years old and someone stepped on it also came with no sour cream. Best thing was the drinks.

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★ 3

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★ 4

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★ 5

For fast food restaurants, Wendy's is the best.

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★ 3

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★ 1

Burger was cold and dry, not very pleasant service. First and last time I eat at a Wendy's.

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★ 1

They made us stand at the till at least 15 minutes, and still wouldn't take our order, until they were caught up! This place needs help!! Walked out and went somewhere else!! We were not going to stand there and wait, and wait. They need a different system!!

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★ 4

The food was great. I didn't care for the woman wearing a mask in dinning area staring at me the entire time I was eating.

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★ 5

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★ 5

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★ 3

Food was good staff was cleanly!!

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★ 2

Very unfriendly employee at pick-up window!!

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★ 4

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★ 4

The best of the fast food!

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★ 2

why dont you hire some good people?? all you got is some back street people that cant speak english n talk slum...

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★ 2

Once I picked up food for door dash and wasn’t sure to waste my time and wait in the long line of people wanting to order food or go up to the side of the counter and let someone know I’m picking up a door dash order. The worker lady yelled at me and said ur gonna have to wait like everyone else she said very rudely. They only start making door dash orders as soon as you get there. So I’m waiting wasting my time in a long line and then waiting for them to start and finish the order. More recently I decided to do a pick up order. Got there and the sign says as soon as you pull in “pick up window” with the sign pointing the direction of the window. Sitting at the window for a while then finally someone comes standing there acknowledged me. Says you gonna have to go to the box. Like what the heck is the box. What is he talking about. I drive all the way around the building and park in an area wondering ok are they gonna come to my car or what then realized he meant the order speaker. So though I was at the window I gotta drive around the building and say I’m picking up an order and I can’t do that at the window which the sign says to go to the pick up window. Not sure why I go to these places anyways. I’m not gonna go back here cause who knows what thing will happen next. It’s obvious which restaurants have good energy and business models and which ones are probably gonna fail eventually because they put money as a priority rather then workers and customers. I will say the manager at this location is a nice guy and deserves a raise.

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★ 4

Nice staf, it's Wendy's 😆.

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★ 2

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★ 5

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★ 3

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★ 5

Food was very good and the service was awesome

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★ 5

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★ 4

Pretty good. They were kinda bored before we got there. When we walked in, they said "We have some real customers!" as they all came out from the back. 😆

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★ 1

The order is wrong over half the time. The high school girl that works there doesn’t even speak, she just hands you the food and slams the window. I get that good help is hard to come by, but come on. Expectations are already low so friendliness should be the bare minimum.

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★ 4

Good food, fast drive through time. But hehe staff could have been more polite.

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★ 5

Love the burgers and baked potatos

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★ 1

Customer service sucked, it was like no one knew what they were doing.

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★ 4

Same as previously posted about another local Wendy's

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★ 1

Came here at 8:00pm with some buddies and the lobby is freaking closed at 8? On the Google maps it said dine in is open. But the employee told us dining room not open

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★ 4

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★ 3

This store location looked pretty nice, but on December 28th, 2022 at 4pm the service left something to be desired. The gentleman that took our order at the front desk did not seem sure of what he was doing, and frankly acted the way I do when I'm high. We were the only ones dining inside, but the store seemed under-staffed and the drive-thru was steady. The men's bathroom was also a bit messy. At least the food was good.

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★ 4

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★ 5

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★ 1

If you want to keep your sanity don't come here for fast food. We were second in line and it took 15 minutes to order, another ten minutes to get our food.

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★ 5

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★ 4

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★ 1

Atmosphere Nasty as Hell.... Restaurant looks Diiiirty.....Manager was nice but Restaurant Fiiiilthy w no customers.... probably why.Makes me want to cook at home more....which I am after that visit.

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★ 5

Great food

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★ 3

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★ 5

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