★ 5

Personal favorites are the bacon cheeseburger and chili with cheese and onions. Wendy's offers chili sauce that tastes excellent on their burgers too.

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★ 5

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★ 3

Frostys were good.

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★ 5

Them spicy nuggs had me transcending history and the world. A tale of souls and swords, eternally retold.

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★ 5

This restaurant never gets an order right. They either leave ingredients out or totally forget items that you’ve paid for. I’ve tried to be patient and not single them out since there’s barely competent management over operations, but today was it. I’ll never recommend or buy with this franchise again.

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★ 5

Insufficient number of staff but they were providing the best service they could.

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★ 3

The food was good. I waited more than I would like to in the Drive-Thru but I would still recommend.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

Order was wrong, of course. Service was rude and quite frankly uninviting. I will never EVER go to this location again.

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★ 1

If i could give them zero stars I would. It's very clear they don't care about the customers at this place. We were waiting in the drive thru and the car that was waiting to order pulled off(who knows how long they were waiting) then the next car pulled up and someone asked them what they wanted, they told them then no response from the worker, the lady waited a few minutes then she went inside. I called and asked if they were having problems with the drive thru and they just hang up on me. Some of the worst customer service ever. If you're busy just say that. Couldn't say someone will be with you shortly or something, no just ignore the customers. I DEFINITELY DON'T RECOMMEND THIS PLACE.

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★ 4

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★ 4

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★ 5

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★ 5

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★ 3

Somedays its good some days horrible

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★ 5

Accurate. Rude server.

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★ 5

This was amazing the food was awesome I love the workers they were kind patient and really weren’t like they were they to be paid they acted like they wanted to be there we are on a road trip and that was amazing stop the only bad thing was the bathroom smelt a little fishy but other than that n o complaints

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★ 1

Food is hot or cold pending the time of day you visit. (Inside dining closed for remodeling still )

drive-through takes over 15 minutes to order. Order was wrong food was cold. They told me to go back around and re order….

Revisited just now and left because drive thru kept asking everyone to wait for 7-10 min before taking their order. 7/1/25 barely any cars in line.

7/22/25. Took 13.24 to order a single burger in drive thru w 4 cars total.. this is crazy slow for FAST FOOD most of my 30 min lunch was spent waiting for her to take my order w no cars ahead of me.. @1:21 pm it’s crazy slow consistently

*8/6/25

Ordered a single burger again w 1 car in drive thru took 15 mins

Still no improvement in service here.

Gave it a few solid chances . This will be my review on them. It’s not worth wasting heartbeats here . Go to another location to enjoy the food.

I’ve given it a few tries out of kindness , but the service is way too slow for a single item.

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★ 1

Absolutely the worst Wendy's I have ever been to. The employees are all very nice but the food is hit or miss. Every time I have ordered a Frosty it comes to me soupy. I finally asked them why are your Frosty's always melted because they never look like the picture. The response? Our machine isn't working properly. Are you kidding me? Fix it? Who wants a soupy Frosty?

Terrible.

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★ 5

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★ 5

Great service from the employees

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★ 1

We were in a long drive thru line. When we got to the point to order, the manager refused to take our order. It’s not even 12:30AM yet.

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★ 4

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★ 5

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★ 5

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★ 4

I was surprised when I could order just a burger and just bacon. I am allergic to buns and fries.

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★ 5

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★ 4

What happened to the dining room? Prisons have more atmosphere. Food was good as always though

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★ 5

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★ 1

window guy was super rude. (this wendy’s is so bad it made me never order wendy’s again, i’m typing this 13 months later)

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★ 5

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★ 4

Quick, efficient service

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★ 5

Great, fast and tasty is all i can say

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★ 2

Went for breakfast (8am) waited 10 minutes inside before just deciding to order off the app because no one was working. We were going to dine in and changed our minds because the place was a mess and got it to go. Whoever closed the night before apparently didn't clean at all. Very disappointed

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★ 5

I ordered the Alaskan Pollock combo. The fish was great with the panko coating. Sure beats McDonald's Fish filet...and BK fish. Please keep on the menu.

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★ 5

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★ 3

햄버거는 무난히 맛있지만 다시 와서 먹을 정도는 아닌듯. 딸기 바닐라 swirl은 밀크쉐이크 좋아하는 아내도 별로라고 했다. 바닐라에 인위적인 상큼한 잼을 가득 넣은 느낌이라고 한다. 매장 내부는 너무하다싶을 정도로 깔끔하지만 삭막하다. 드라이브쓰루만 신경쓴듯. 직원들은 친절함.

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★ 3

Drive thru took time giving me my card back & needed to verify my 2 drinks

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★ 4

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★ 3

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★ 3

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★ 4

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★ 1

Over 30 minutes to get through a 5 car drive thru line
.. WHAT A JOKE

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★ 5

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★ 4

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★ 5

Fast service

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★ 4

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★ 4

Very clean!

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★ 5

As a person of size I always feel seen and respected at this Wendy's.

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★ 4

맛있어요

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★ 1

Service sucks n food wasn’t even fully cooked

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★ 1

Ordered a ghost pepper chicken meal on the app ... french fries lukeworm soggy like back in the day before, change the recipe. The chicken was a lukewarm not crispy like a mcchicken sized at mcdonald's .. employees chilling... should of gone to popeyes for the sandwich meal a block away
Only good thing the coke zero taste like it.

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★ 3

No good

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★ 5

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★ 4

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★ 5

Good food, everything you expect from a good Wendy's.

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★ 1

Walked up to the register, the lady just turned around and started talking to her coworkers(as we waited almost 5 minutes before someone finally took our order), most tables were dirty, and both the men's and women's bathrooms were pretty gross.

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★ 5

Good food at a reasonable price

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★ 3

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★ 1

Be prepared to wait up to an hour just to order your food. This place makes the sloth from Zootopia look like the Flash. It's doable at breakfast.

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★ 2

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★ 4

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★ 4

fast friendly

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★ 3

In town for work. Stopped by .

Was a hassle to use the Wendy's app.

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★ 3

I was disappointed to find out vanilla frosty's aren't available.

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★ 4

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★ 5

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★ 5

This is the only Wendy's in Madison that I go to. The service is good, the food is good and put together. This is the only Wendy's that I have gone to in Madison that the burgers and chicken sandwiches are just sloppy thrown together.

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★ 3

Tables dirty, front counter person too busy to take orders. Automated order taking machine not working. Soda counter filthy.

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★ 2

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★ 1

I think it's time Wendys started offering some decent pay and benefits, because they clearly can't staff their restaurants adequately. I just waited 30 minutes in line at the drive through. I had to leave before I could even order because I had to get to work. I don't blame the staff, they were clearly overwhelmed and didn't have enough help, but damn it's pretty frustrating to leave for work early, think you might as well use that time to grab a treat, and you spend so long in line you don't even have time to go to a different restaurant instead. Don't go to this location if you're looking for fast food.

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★ 4

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★ 1

Do not order from this Wendy's. Ordered offline of the Wendy's app for a JBC, Large Fries, and a Crispy Chicken Sandwich and they put in two regular chicken sandwiches. When I called to ask about getting it delivered they said it wasn't there fault because they don't deliver even though they are the ones to pack the meal and should have read the receipt and checked items. Person on the phone talked back to me as if I was incompetent over the fact they had my order as wrong. And told me I have to go through the app to get a refund of where I got it delivered even though I went through the Wendy's App. Don't even waste your time.

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★ 5

Just got a frosty and delicious as always!

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★ 5

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★ 1

Las personas que están atendiendo por el servicio de auto atienden de mala gana cómo que no tuvieran ganas de trabajar mal servicio

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★ 3

If you go during lunch time they are on the ball and get people through the drive through quickly like it should be for fast food. Go after 6 PM and it's extremely slow. I have had numerous times where there were 3 or 4 cars behind the order screen and it took me 20 minutes from when I pulled up to get my food.

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★ 1

They need to put more friendly people to serve because the person who served me was unwilling and yelling at me

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★ 5

I love me the strawberry lemonade 😭♥️

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★ 1

I was the only one in line and waited 15 minutes only to figure out that they refused to take my order or even talk to me

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★ 5

I have been to this Wendy's several times before but this time was extraordinary the store manager Yolanda was very attentive she took my order and presented it to me within a minute or two everything was pleasant you guys could use more managers like her she was very polite and I will be coming to this store more often

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★ 4

Great choice in the fast food industry. Solid whole food!

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★ 2

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★ 2

The lady taking my order was rude, when I said thanks you she kept scowling, not to mention the actual restruant looked like a a bathroom

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★ 5

I’m a frequent fast food takeout customer, and this Wendy’s location has the best customer service by far! The staff is always incredibly accommodating and pleasant, even when I place last-minute orders at the drive-thru window. They go above and beyond to make every visit enjoyable, and the food is consistently delicious. This Wendy’s deserves 10 stars out of five! Keep up the great work!

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★ 3

Ate there yesterday and the hamburger bun was so dry it was almost dust. The burger itself was nearly 2 hockey pucks. It was the stalest burger I've ever had. The crew seemed overwhelmed because the dining room was closed and the drive through line wasn't very long, but food took about 10 minutes.

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★ 1

Pulled up to drive thru they came on and said can I take your order. I say my order, silence, they come back on can I take your order, I say my order again, silence, they come back on and ask me again again I say my order and again there is silence and on the 4th time I left the drive thru! If your having problems with the hearing out at drive thru maybe you should put out of order on it or put a happy faced employee out there to take the orders!!! But seriously I will not be back. Gammon road madison if I could give no stars I would.

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★ 5

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★ 4

Omg food is heaven I would love to give a 5 star but there is none in my home city

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★ 3

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★ 2

Drive thru Young lady was rude, 4 minutes ago. Basically thru my change in hand, and was tryn to ask for ketchup for frys and just shut window so she could get back to her conversation she was havn

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★ 3

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★ 1

Went in to get some food and stood at the register for a few minutes. Nobody would come and take my order. There were workers there too and none of them even acknowledged me. I just walked out and went across the street to Subway instead. I normally love Wendy’s and it’s my go to fast food. However I would not recommend this location in particular.

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★ 2

It's really unfortunate that Wendy's has good food but poor services most of the time. I've been there and I've had good service.But tonight I went there and had crappy service. First I was rushed taking my order through the drive through and there were no other cars in front or behind me; Next, at the window, the server was extremely rude. It was a female and she not only didn't look at me once. She just handed me my items through the window without even looking at me and holding on a conversation with one of her co-workers and I could hear It. It wasn't a wor related conversation so they were just chit, chatting and forgetting where they were and what they were supposed to be

doing and how they were supposed to be doing it! I ordered some chicken nuggets and they forgot to get them to me. I almost had driven off before.I realized it and then what made matters worse, after I left I realized that I do not get the ranch sauce that I ordered!

Unlike the service , the food was very good! I ordered a burger and fries And I ordered a small chicken nugget for the first time. It was all very good and I really , really enjoyed the lemonade!
I would usually get the pineapple mango lemonade, but for some reason just didn't want that tonight.So I had the plain lemonade and I think that's the first time I had it and it was so so good!

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★ 5

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★ 5

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★ 5

I like it here.

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★ 5

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★ 5

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★ 5

Enjoyed my orange dreamcicle frostie!

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★ 1

Chile this drive through is a damn mess!!! Unprofessional to say the least, if you pull up to this drive through, clear about 30 minutes of your time!!

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★ 3

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★ 1

The inside was filthy, shoes stuck to the floor with pop on the ground and the tables were filthy dirty. The food was mid Wendy's has fallen off burger King is better.

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★ 4

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★ 5

Good service and fast.

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★ 1

Most incompetent fast food restaurant I’ve ever been to and will never go back after this last time. Incompetent staff every single time. Crazy slow and disorganized.

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★ 2

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★ 1

Guy at the window was rude, they didn't get our order right, had to go back and then they were really rude

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★ 5

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★ 1

Slow. Employees getting yelled at by other employees.

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★ 1

There is a black friend working there. This is not doing its job very well. You employ people there. It's not a good thing. He is very rude and doesn't even interact with people. He doesn't even look at anyone's face. It's like he's doing his job by force. Please look into this matter.

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★ 1

This is the worst Wendy’s I have been seen at night there is worker he is not working he is not clean also he doesn’t like to talk to work there he is so rude he just told me why you here at this time time was 11 I was hungry please take care of this guy you are losing costumer

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★ 1

Slowest drive through I have ever been at still sitting here 15 minutes later after being told 1 second after the person spoke to me and rudely said "hello 1 second" then started talking on the phone.

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★ 3

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★ 5

The customer service i have received from Corneil far exceeds most establishments in fast food. Corneil’s attitude has always been positive and put a smile on my face.

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★ 1

There’s always a wait and I’ve never gotten the correct order.

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★ 1

Woman at the window in the morning is very rude and still messed my order up

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★ 1

I waited almost 15 minutes, and nobody was running the counter after the woman left to count the drawer in back. Was I supposed to go through the drive-through and order it to stay inside, then park and come in to dine in the lobby? To think some of these folks said they were worth $15 an hour 5 years later and now at $19, many don't even seem worth minimum wage.

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★ 1

This place stinks so bad there's no way I could fit in here and actually eat food secondly your signs up to say that you have toys for your kids meals for kids under three but your employees know nothing about that. Take the sign down managers or train your employees just. Yeah and my kids french fries taste like fish. Grosse

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★ 1

Difficult people. Difficult process. This franchise is a disgrace to the chain. Better off starting from scratch.

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★ 4

The staff is friendly, and the fast breakfast food is better than Micky-Dees and Burger King.
The eating space is clean but spartan, utilitarian.

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★ 5

We went there to get me something to eat and my mom some fries.

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★ 2

Gu6 at drive thru was on his period today. Asked him to take something off of order and add something else, and he got an attitude with my girl. I should of went in and slapped him, but I didn't want the Wendy's crew to jump me. I'm standing on business!!!

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★ 1

There was no one taking orders at the drive through. I waited over 5 minutes in the drive through line with a few cars a head of me and it appeared no one was taking drive through orders. It also appeared that there was not that many people inside the restaurant. This also happened one time before to my husband and I. I don’t think we will ever be going back to this Wendy’s again they don’t know how to take drive through orders!!!!

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★ 5

Most awsome food for fast food.must have agI
Got the baconator hamburger meal.quanity good for price,a d super fast service.

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★ 1

I've been here a small handful of times and every time it has been a bad experience. I have been given the wrong order and watched them take it from me and immediately give it to the right costumer. Like ew. The most recent time while we were ordering when the worker started to yell at us for not specifying the flavor of poweraid immediately. It got to the point one of the kids in the car with me started crying because they were scared. And I love Wendy's, but I will never be getting this one again, which means I am way less likely to get it at all.

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★ 3

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★ 4

Wendy's is pretty good. The food is really good, and they have a lot of drink options, but the dining room is not great and it's pretty messy.

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★ 4

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★ 3

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★ 1

I ordered a meal in the drive thru and got yelled at for asking for a drink

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★ 1

Food made me sick, employees smelled like weed, homeless in the parking lot.

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★ 4

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★ 5

Friendly helpful employees. Great manager.
I ordered coffee with my meal, and he quickly started a fresh pot and brought olive out to our table when ready

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★ 2

Long long wait. Ordered two biggie bags at 1:32pm had three vehicles in front of me. Finally paid for my order at 1:49. Was given cold food at 1:50. Horrible execution.

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★ 1

Ordered ahead to pickup at midnight. When I arrived I was told to "hold on" at the drive thru speaker. I waited 20 minutes before being told that they didn't have my order. When I showed my receipt they told me they had already closed to kitchen.

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★ 2

Poor drive thru experience. Took nearly 10 minutes for the person in front of me to get the order taken. Frosty desserts were very runny. The order sat by the window with two employees passing it several times before handing it out.

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★ 5

It’s been a while since I’ve received genuine and wholesome customer service from a fast food establishment.
Yolanda made my morning with her kindness.
Wendy’s, please promote this gem.

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★ 4

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★ 5

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★ 5

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★ 5

I go through drive- thru for lunch about once every 8 weeks for a couple of years-
The service has been outstanding every time! The fries are ALWAYS hot & crispy, you don’t even need ketchup- the burger and Coke make it a perfect treat to look forward to!

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★ 4

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★ 5

Had a great chat with the manager about Coronation Street, he made us feel welcome and understood with our accent.

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★ 5

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★ 3

Went to Wendy's on a Thursday night. We ordered on the mobile app. I pulled up in the drive thru and the lady greeted me on the intercom. I told her I had a mobile order, she interrupted me, "Can you just come inside to pick up? I'm preoccupied. I'm in the bathroom at the moment and I'll be a minute." I was speechless. I eventually said, "Your answering the intercom while you're in the bathroom?" I then just pulled up. I thought maybe she was alone or something in the restaurant but when I entered the building, there were five to six workers back there. No one could cover for her while she was in the bathroom!? I'm not expecting a ton of professionalism from a fast food establishment, but at least some!? Everything else was fine and we enjoyed our food. I just can't believe this happened.

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★ 4

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★ 5

Food was cold 🥶

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★ 1

Came through here 2 different days at 7 p.m. Both times was told to "wait a moment" at the drive thru and then waited almost 10 minutes. Line of cars backed all the way up to the road. Avoid at all costs.

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★ 5

The Baconator is delicious 10/10

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★ 1

Gave wrong order

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★ 5

Went through drive thru for breakfast. Food was hot and came out quick.

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★ 4

Buenas opciones de menú para diferentes gustos, Atención precisa y a tiempo, Buen espacio de estacionamiento

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★ 4

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★ 1

I was served a raw hamburger in my doublestack

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★ 2

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★ 4

Great burger as usual. Nugs were tasty. The new grilled chicken wrap was excellent.

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★ 3

Im surprised they make any money since most nights they shut off all their exterior lights and signs. It's 8pm and it's dark but they are open...

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★ 3

I haven't been around their drive through for a decade or more, so I thought we'd take a try at the late night bite after shopping in a nearby city. It was about 9pm when we ordered the double "Baconator" and a regular chicken sandwich, not the spicy. I was told to pull up to the second window to order. It seemed like EVERYONE is told to order at the second window as a line had formed ahead and behind us. They must be making just one car order at a time as we waited for two different sandwiches to be made and paid for then handed through that same window. It could've been low staffing issues and I couldn't really tell which sandwich was which so I had to unwrap each at home to see.
The sandwiches were still warm enough though and the bacon was crispy and the meat and overall sandwiches were not dry or terrible and we liked them. It was a bit greasy though on the bun so it's probably the entire situation for everyone's order, idk...
They did have a line of cars with us in it so the location, hours and unique iconic quality of it must be part of the distinctive areas burger culture. My more local burger chain culture is different too and that's exactly why some burger joints seem to be working.
Wendy's is interestingly good and possibly your relief for that late night bite idea, "hangry's" or 1st time social media discovery or burger cravings, or whatever you need to fill in that drive through gap in this area! js...

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★ 2

Just another Burger joint.

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★ 3

Late-night grub run. Ordered a spicy chicken with a couple changes: I requested a sour cream and chive baked potato instead of the fries. However I received a baked potato with chives. No sour cream. Everything else was as ordered, and delicious as expected; Hot, and quick service for 11 pm. I'm just a little sour about it.

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★ 4

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★ 4

I was expecting this place to be not pleasant because it wasn't in exactly the best location but I was surprised. The crew worked together flawlessly, my food was fast and hot and the order was correct. The people that were working rock!!!

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★ 1

This place gets zero stars in my book. The lady's restroom was absolutely disgusting!! No toilet paper in one of the stalls, urine on the toilet seat of the other stall, the same toilet was clogged, trash bin full, nasty smell...
Lots of people working behind the counter yet they weren't very busy and dining area was dirty 🙄
I will not return to this place ever.

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★ 5

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★ 1

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★ 5

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★ 1

Very heavy smell of weed at the counter when we walked up. I don’t have an issue with smoking, but if it’s that heavy then makes me question the cleanliness of hands, clothes, etc on someone when prepping food I’m gonna eat. We left.

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★ 1

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★ 5

I mean... A frosty with your kid's meal? Yes please. And yeah I guess I should have one with mine too. I think Wendy has upped her game recently, it's good stuff!

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★ 5

I tried the ghost pepper fries, they are very good.

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★ 5

Wendy's is always great!

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★ 5

I haven't been to Wendy's in awhile and in fact, the last few times I was there was for a salad and I think occasionally went to the drive through for a frosty. So it'd been a while since I tried any type of sandwich. I tried their new--well actually, I don't know if it's new, but it was a chicken sandwich. It was the # 4 on the and it's really, really good! I fell in love with their fries and that pineapple mango lemonade is just absolutely deliciously addicting.

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★ 3

It's a decent quick meal.

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★ 1

Always super slow and rarely get my order right. And I usually only order a couple things.

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★ 4

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★ 1

This location always either closes hours early or has a problem. Once they said they weren't taking orders for an hour because of "change of shift".

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★ 5

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★ 5

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★ 1

The manager watchyme walk up to the counter to place my order and turned away from me and told me to wait a moment while he talked to an employee. Hard pass.

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★ 1

Bad Area, Wrong Orders Often, Staff clearly don't care.

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★ 1

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★ 3

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★ 1

Drive thru is extremely slow!!

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★ 5

Always great fast food - Asking nicely for extras or something you're wanting goes a long way.

Remember most employees would rather not be working at Wendy's. Not a bad place but it's a fast food restaurant. Be extra nice

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★ 3

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★ 5

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★ 3

Took a bit longer than normal. 6-19-2023 We were in drive thru for 10 minutes this time.

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★ 5

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★ 3

never had a wrong order here, though shortages and system outages are kind of common. Lot isn't safe at night, had the same person approach my car to beg for money on two different nights

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★ 1

Would have loved to order food after driving all day and about to hit a hotel, but instead they close early after making people wait 20 minutes in line because their job is too hard

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★ 1

It was nasty place

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★ 4

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★ 3

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★ 2

Food was good overall. All of the floors were tacky from the bathroom to the main floor (gross). The soda machine looked like it hadn't been cleaned in weeks (nasty). If it wasn't for the remodeling they did I'd say it was a dump.

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★ 5

Chocolate frosties are the best!

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★ 3

The new outside of the building is nice but it looks pretty bland inside. The floor is sticker than I'd like

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