★ 5

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★ 4

Quiet open view dinning area.

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★ 5

It was good

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★ 5

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★ 1

DO NOT GO TO THIS WENDY'S!! The service is terribly slow, and rude. Even the customers are rude. This is supposed to be fast food, but they make me late for lunch.

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★ 5

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★ 1

I don't trust the workers so I don't trust the food!!!!! They really seem upset in there and the manager the black lady who's going bald really be rude for no reason 💯so for people to just be upset for no reason with the customers shows me I shouldn't trust the food...... customer service is before sales!!!!!!

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★ 4

Limpio y organizado

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★ 5

You always get what you're paying for it's always good always hot sometimes they're busy and they apologize if they're they make you wait

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★ 2

Ordered bacon double stack biggie bag only onion. Got a jr bacon with lettuce and tomato and onion. Took it to the counter let her know it wasnt a double stack, argued with me that I ordered a jr bacon, which I never have and never do anytime I come to a wendys. Confirmed I only wanted onion on it and replaced. Got back to table and it had lettuce, pickle, tomato and ketchup. Took it all off. Wasnt gonna go battle her again. Not a good listener and had an attitude. Wont be coming back to this wendys.

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★ 5

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★ 1

I got the Wednesday meal the other night and it was totally disgusting

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★ 1

Good food, workers were rude and snotty when I messed something up with an online order and had a massive attitude. I snapped back but I wouldn’t have been so upset and rude myself if the lady at the counter wasn’t barking at me.

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★ 5

Honestly when I do stop in I dread coming here but with Sylvia in the store she takes all that anxiety away fixes anything that’s wrong and she understands and make sure everything correct

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★ 1

Service was nonexistent. Stood in line for 10 minutes while the one lady in there working is talking on her cellphone, while attending drive thru. Hire some competent people please

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★ 5

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★ 1

Decided to go in and order to use the bathroom instead of doing drive thru and a lady let us back in saying “as soon as we walk out there’s customers” complaining already as we walked in. She then asked another employee to take our order and the lady looked at us , rolled her eyes and lifted up her eye brows. we just said our order and took our cups. Don’t be complaining about taking customers order when that is quite literally your job. You working at Wendy’s got nothing to do with me, decide better life choices and maybe working at wendy’s wasn’t something you had to deal with. They were two older ladies and one was definitely a manager or a shift lead. We didn’t even get our full order.

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★ 2

Took forever to get one sandwich. And the lady wasn't very friendly.

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★ 4

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★ 5

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★ 2

It appears the entire crew hates their jobs and their customers. Bad attitudes for C+ food.

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★ 5

The food is always great but there can be a bit of a wait here. Much longer than other fast food restaurants. The staff are very nice though!

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★ 1

I have tbi so I keep coming here and every time I come I remember they have bad customer service after one of these rude open they mouth. I wish I could remember because I leave without Food every time.

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★ 3

This Wendy's was different from what I remember. The lady at the counter was a salty old grandmother type person. Not really too nice but definitely in charge. The burger was served so quickly I'm thinking it was made ahead of time. It came very sloppily with lettuce, tomato, sliced onion, mayo and ketchup. Fries on the other hand were perfectly done and had skin left one which I really enjoyed.

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★ 5

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★ 1

Rude staff that’s all ı can say .

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★ 5

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★ 1

They messed up the simplest of orders. Single with cheese and bacon hold lettuce and tomato. There was no pickles or onions on it. I will Never eat there Ever Again!!!! Rose Fridley US Navy Veteran

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★ 1

Drive thru 10pm, everything I ordered was far from fresh and horrible... Fries were limp and barely "warm", nuggets were dry and hard, and my burger tasted like it had been sitting under a lamp for 10 hours, all crusty... One of the worst fast food experiences I've had

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★ 5

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★ 3

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★ 2

Went through the drive through and we received our food and then our drinks. We had Coke to drink but it was really light so we tried it before we left and it was terrible. Before I could say anything Ray said they looked at everything and the soda is working fine. I said did you run it after adding the syrup he said "It's fine" it wasn't.

Then we looked at our food and the fries were over done. The cheeseburgers were cold and the nuggets too.

So we went in and returned the food. No I am sorry. No is there anything better we can do.

He was nice and so that's why I gave the two stars and the store was clean

Food is terrible

The one in Sun Prairie is excellent, fresh and people are friendly. So if you need the Wendy's fix I would go to that location

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★ 1

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★ 1

Tasha took my order, I simply ordered my food, no problem, when I got to the window, she was being lippy about me using apple pay, said “shoulda said you were using apple pay” then continued to be snarky when I was confused why my apple pay wasn’t going immediately n how I was trying to adjust my phone to get it to work, I asked for barbecue sauce that was not given after I very directly asked for it and she told me “you can have a little” like bruh why y’all holding back on the sauce Tasha, give me my gosh dang sauce, i’m beyond furious how stupid and avoidable this was

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★ 1

Worst staff ever rude rolled eyes missed a 4 piece of nuggets and a large fries when I called they hung up on me the dude didn't wanna listen and everything was thrown spilled in the bagged I know it's only 6.55 out but still why is fast good gone down hill and everybody got attitude about working

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★ 5

Bathrooms were nice and clean!! The came out fresh only a small wait. The lobby was really clean too!! The floor was a little sticky in the lobby. But other than that everything was nice and clean. They give you a little for fry’s which is nice. I ordered a medium and it was actually filled up all the way!!

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★ 5

Fresh ingredients, quick service and polite window attendant. Easy to hear ordering area without all the extra. I'll be back.

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★ 1

I ordered the $5 biggie bag. Bacon Jr cheeseburger, nuggets, fries and a drink. I'm glad I stopped and checked my food. No bacon on the Jr bacon cheeseburger.. ok I go i and tell them there's no bacon on my burger. So they are going to remake it. Come back with another one. Now it's s special order burger no tomato or lettuce add ketchup. WTF. It's s regular jr bacon cheeseburger, is it that hard to make. Very disappointed with Wendy's tonight.

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★ 5

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★ 1

They will spit in your food and corporate won't do anything about it

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★ 1

Worst classic chicken sandwich ever it was about a quarter inch thick. I specifically asked if it was crispy. It was not it was limp. The fries tasted like they’ve been sitting around for hours. Just a strange taste, not fresh and then when I called her, the lady hung up on me twice when I asked to talk to a manager. should’ve went to Culver’s

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★ 4

Great Chilli

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★ 5

I really like the beautiful Iris's on the side of the drive-thru. They are great looking and super fun to see!

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★ 4

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★ 3

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★ 1

They don't listen just give you what they want old burgers cold fries and cold shoulders

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★ 1

Food was cold and nasty

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★ 5

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★ 1

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★ 5

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★ 5

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★ 1

ALL of the staff that work the drive through are rude, if you don't like the job don't work there. It's unfair to push terrible service onto customers because you hate your job.

Came back 5 months later, and got yelled at by the manager and the woman behind the counter. I told them I ordered Frostys and they told me I didn't, and proceeded to hand me my food without a receipt. Only after having to argue with both of them did I receive the Frostys. This sucks and I'll never be back.

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★ 4

My go to for a quick meal. I can’t recall them ever getting my order wrong. Half the staff seems a bit unpleasant but the other half are very polite, especially a Hispanic guy that usually tends the drive-thru.

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★ 5

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★ 4

Good breakfast

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★ 3

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★ 5

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★ 5

The food comes out well made and looks better than most fast food places I've been to.

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★ 4

Good food, frosty was great

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★ 4

The food is always good at Wendy's. The service was fine. The atmosphere was different in that basically my wife and I were the only customers there in the restaurant, but others were going through the drive thru. The restaurant was adequately clean.

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★ 1

Came here today after college classes, decided to get three biggie bags, the cashier at the drive thru told me my total, I unlocked my credit card while he told me my total I get to the window he tells me my total I hand him my card which I have plenty of money on by the way with no restrictions! The guy had my card for at least a minute or two he kept swiping my card in the terminal for what reason I DONT KNOW! He then opens the window and ask me if my card is unlocked I said uh yeah! He said well it won’t go through on the computer I said that’s a lie because my bank told me that a transaction was made in the amount of 17.41 and in the amount of 7.06 dollars once I showed him proof he told me he didn’t know what I was talking about and that the charge wasn’t from the correct store which was a lie! Because by the charge it states the whole address. I was getting extremely frustrated because my kids were hungry! He tried to tell me to get out of the drive thru or he would call the police I simply told him I’d call the police for him because he charged my card 2 seperate times when he wasn’t suppose too i told him to just give me corporates number. Once I got out of the drive thru and called them the number wasn’t even a real number! I will never ever do business here at this location again!

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★ 3

Been a long time since I have been to Wendy's. This one wasn't the greatest experience. My go to used to be a double stack and fries. Did a double stack biggie box. The double stack was dry and light on condiments. They forgot sauce for the nuggets. It took a bit longer than expected for fast food (longer than Culvers) with only one customer in the store before us. The restaurant was mostly clean.

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★ 2

Meh the burger fell apart

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★ 4

Quick to get my meal but it wasn't fantastic. Also wish breakfast was available for longer.

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★ 5

Food was good, and great service

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★ 5

I love the fresh burgers with veggies & the fries at Wendy’s. Thank you.

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★ 3

Freshly made orders and prompt services.

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★ 3

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★ 1

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★ 1

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★ 1

Went in to pick up order. Staff was on personal phone call. Didn’t help with order. Watched another customer walk out without being waited on. I will definitely recommend the Wendy’s on Stoughton Road.

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★ 3

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★ 5

I had breakfast for the first time at Wendy's. It was reasonably priced served hot and tasted great. I'll be going back, I'd definitely recommend to others for a quick breakfast.

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★ 1

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★ 4

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★ 1

Received raw and soggy chicken. Never going to Wendy's again.

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★ 5

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★ 5

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★ 5

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★ 4

We hadn't been back until a month ago, and the order, despite being large, was made perfectly. This surprised us, so we went again two more times in the past few weeks, and this place has really turned it around.

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★ 5

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★ 4

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★ 1

They charge different prices than what the menu says. No one was willing to help by offering a refund or so. Cashier said “ I DON’T CARE” when I told him that I’m going to address this issue to the corporate

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★ 4

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★ 1

Asked for a cup of water in the drive thru and the lady said “ you could’ve came in and gotten it yourself”. That was not really friendly.

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★ 3

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★ 5

This is our favorite Wendy's. They always make the food great and it's always an abundance of it, unlike some places that skimp on the ingredients. Staff is very polite. I would definitely go back and recommend it

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★ 1

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★ 5

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★ 4

Hands down best breakfast in fast food!

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★ 4

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★ 4

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★ 5

Food was delicious and hot!

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★ 5

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★ 3

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★ 3

Food was kinda old and dried out

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★ 4

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★ 5

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★ 5

Food is always fresh, people are friendly here and they smile. You feel welcomed being there even through a drive through.

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★ 1

Horrible service 20min wait for crap food. Never going here again.

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★ 5

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★ 1

Garbage service.
They gave my order to someone else and didn’t take accountability.
More complaining & cussing than actual customer service
No care for anything.
What a joke

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★ 1

Avoid if possible.
We ordered from them a month ago and received a raw chicken sandwich.
We've customer support and the "Distric manager" reached out to us not knowing what the problem was. We responded to their email with picture proof, and just been ghosted. No resolution has been made whatsoever. I manager to get ahold of another customer support worker through social media, and was told that they can't do much since this is owned by a franchise. The info that I've received is a broken link, and no number or any other info, and told that our case is going to be on the highest priority.
Still no word from the franchise owner, district manager, no refunds, and it's absolutely frustrating.

So be warned, they're okay selling you or your children raw chicken and absolutely won't get a refund

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★ 4

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★ 5

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★ 5

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★ 5

keeesha is the best
She made my burger look like the picture and it tastes even better

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★ 2

Unfriendly service. The food was warm and not fresh. The restaurant was recently remodeled, but the poor ambiance remains.

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★ 5

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★ 4

The workers here were great. The treatment of farm laborers who harvest tomatoes for Wendy's, not so much. PLEASE JOIN THE FAIR FOOD PROGRAM WENDY'S!

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★ 5

Just ate here with my son. The workers were all super nice. The lady that helped us even let my son try the triple berry frosty before choosing his frosty flavor. Great experience, Typical Wendy’s food(good value for the $), great service. Will be back.

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★ 5

Very nice resturand. Clean and friendly poeple

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★ 1

Just don't come to this location. A few months back I came in and that dry voice came over the speaker asking if I would be using an app. I replied "no." Now any other restaurant...even Wendy's on Pflaum will ask, "how many I help you?" Not this ignorant woman she says with attitude "you know you can just start ordering right?" In which I replied and you know when you speak to paying customers over this speaker you can talk with respect and ask how you may help us, right?" Like really. It was that black woman with the braids who did that. I had not been back since until today. The bacon on my sandwich was RAW. I called to inform them because I waited in line for 10 minutes for them to cook an egg that I told them I didn't want on my sandwich. The manager was so uninterested and straight up said, "I mean, I don't know what you want me to do. I mean you can come in and tell them I'm said to give you another meal the next time you're here for breakfast. I will NEVER go back to this location. Not in this lifetime or the next. Spend your money elsewhere. As bunch of unhappy employees there...except the black men that I have seen working in this store.

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★ 2

Some nasty burgers and jerky-ish bacon for a premium price. Not my jam!

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★ 5

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★ 5

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★ 5

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★ 1

🛑 Ordered in drive thru. No sauce in bag so I elected to go inside and grab it. BIG MISTAKE. No smiles when greeting me at the counter, the old lady looks like she rather be at home instead of working. I asked for BBQ and she looks at me crazy and said did I order anything. I said yes, I was in the drive thru and didn't get it with my order (on my receipt). She gave me 2 , I was hoping for 4. She gave me the evil eye and said what all did you order. She then turned to her manager and said I gave this girl 2 BBQs but she wants 4 more. Which is inaccurate, so apparently this worker is a liar as well. If I want BBQ for my frosty what does it matter to you!!! She also must not have realized I was on the phone with my husband so he heard the whole conversation and when he said something over the phone to her since he was on speakerphone she got quiet cuz she knew she was caught. Bad place, Burger meat tasted very old it did not have a fresh taste to it like it should have. I gave the rest of my burger to my cat and he would not eat it and usually he loves burger meat. Animal won't eat it, that is saying something *****ENTER AT YOUR OWN RISK*****

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★ 4

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★ 2

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★ 5

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★ 4

Food was too be expected. Lady at the counter was friendly and fun.

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★ 5

In the drive thru today (6/6/24) the cash register wouldn't take my coupon in my phone app. The gentleman working the cash window around 5:30 said not to worry about it and he paid for my entire order and was just so polite! We need more fast food workers like him! GOD BLESS HIM !!

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★ 1

Rude staff

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★ 3

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★ 1

Put a mobile order to pick up right away, the had the doors closed and and had to use the drive thru...waited also 40 minutes on the drive thru because there was a long line. Never going back to this location.

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★ 4

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★ 5

The French fries is so good.

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★ 2

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★ 5

Ordered a Cinnabon pull apart for the first time. It was a drive up order. This was very hot and very sloppy and delicious but they need to provide a utensil!

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★ 1

Long drive thru wait, ignorant and rude staff and over flowing garbage can

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★ 2

Didn't have all the salads that ate in the website and only 2 choices for salad dressing which I wasn't told that until my salad was at my table. Not a very friendly staff. Dining room was nice and clean.

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★ 1

Pulled in and needed 8 biggie bags for the family. I was told I needed to come inside. Luckily no one was behind me so I was able to get out of the drive through. As I was walking in the person working the drive through was yelling at me from her car that I should have known I needed to come in continuing lecturing me. I asked if anyone was going to help carry everything to my car and she looked at me like I was crazy then stating no you need to carry that by yourself. I couldn't even order from here. Got in my car and went to another location. People over Stoughton and Pflaum are absolutely amazing. I'd recommend you drive the extra miles instead of wasting your time with trash.

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★ 5

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★ 2

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★ 4

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★ 1

Okay, this Wendy's kept me away from ALL Wendy's for 10 years for a variety of bad reasons. I went to the one on the west side a few months ago and it was okay. So when the March Madness deal for singles for $1 and doubles for $2 was advertised, I figured we would give it a shot. Big mistake.

So first, their app is awful. Tried setting it up before going but no go. Figured I would go inside to get help. Well even though the app said dining room, pick-up, and drive-thru were open, they were doing construction in the dining room and only the drive-thru was open. They did have the scan code on the window of the store, but it only said the $1 single deal. We wanted doubles and were going to get 2 each (4 total).

When I went to check-out on the app, it registered I ordered one double and it gave me the discount. When I added 3 more, it was showing full price for the other 3. $7.29 each, not nearly a good price point for that item. Nowhere did I see there was a limit of one. That was it. We left and won't be back. Zero stars if I could.

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★ 5

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★ 1

I was asked to go around because I ordered a fish sandwich 5min wait and there was a mobil app person behind me...I should of been told up front BEFORE paying upon ordering that my fish would be delayed! Maybe I would of ordered something else, maybe I would of said no thanks a went somewhere else! Taking my money then saying wait drive around and there are 5 to 6 cars ahead of me! No thanks I haven't been to that Wendy's in 10yrs won't be going back!! AND my fries ice cold...

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★ 5

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★ 3

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★ 5

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★ 1

Rot in hell with your surge pricing

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★ 3

Drive thru a bit slow otherwise no change. Like their burgers.

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★ 3

The food wasn't great as the French fries seemed warm only and not the freshest. The staff seemed aloof and not very present when we needed them. Also, it wasn't busy when we were there and the tables were in need of cleaning. Kind of a disappointing lunch.

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★ 2

Mostly closed for dine in guests.

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★ 2

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★ 5

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★ 5

Quien provided amazing customer service with poise. Please promote this person, he deserves recognition for uplifting the Wendy organization and for his cheerful helpful spirit.

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★ 4

Lunch drive thru went well. Good food fast and hot.

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★ 1

Worst Wendy's EVER! Drive-thru lady was incredibly rude, lied about their free Frosty deal, didn't give me a spoon or sauce. Fries were old and barely warm... just a terrible experience. Go to the Stoughton Rd location instead, WAY better staff and food.

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★ 5

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★ 3

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★ 1

Two times in the past 3 weeks I’ve walked out without being waited on. There are 5 people behind the counter who look at you, make eye contact with you, but won’t take your order. Fine, I guess you don’t need my business, I’ll be going elsewhere from now on

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★ 2

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★ 4

Needed a little cleaning and the pop machine kept making strange noises

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★ 5

Nice cashier, food is well made

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★ 3

Fries were sort of soggy.

Soda selection was good.

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★ 2

Workers are rude. They act like they don’t like their job. Food is ok. Every time we go it seems as if they rush to put our sandwich’s together.

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★ 2

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★ 4

There was a sign free sandwich for your input, we discussed it while eating. It has become average/lazy.

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★ 5

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★ 1

Not easy for someone in a wheel chair to get inside the building

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★ 3

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★ 5

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★ 5

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★ 5

Went thru the Drive thru.

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★ 2

Slow, slow, slow. Nobody could find my receipt, did a shift change at 515 on a Sunday. Probably not the time to do that

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★ 5

It was fresh. Drive thru order.

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★ 1

Unfortunately, today the cashier was not at the level of my teachers, even though I told him that I was not fluent in the language

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★ 2

Stopped here at 9am Sunday morning, doors locked and not open for business.

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★ 2

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★ 1

Stop altering our food it tastes disgusting and it makes people sick I should not come there and then be sick for 24 hours afterwards

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★ 4

I love Wendy's, they have awesome coupons... 😂😂 customer service is excellent, restaurant was clean!!

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★ 5

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★ 3

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★ 3

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★ 4

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★ 5

I give the atmosphere a 5/5 because it was late so it was just me, im not sure if that's normally the case. The staff was also really friendly and I was able to enjoy my food undisturbed. It was great!

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★ 3

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★ 4

It was very busy and our order was prepared as expected. The star ratings reflect my expectations of a Wendy's compared to other Wendy's. If you like Wendy's then you will like this Wendy's

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★ 3

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★ 2

We did drive thru, waited forever. When we finally got to the window we had to wait even longer because 2 of the employees were yelling at each other. We got our food and right away noticed a drink was missing, she had to go back through the order to make sure it was there and then yelled to someone to make it. We then notice that a hamburger was missing from order as well and tried to get their attention but they were still arguing with other employee, when she finally brought drink to window we told her about the burger and she grabbed attitude with us. We now have cars honking in behind us and no where to pull over. It took forever to go through the drive thru. What an experience! I will not be back. Place is very run down. I hope corporate gets this!

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★ 1

Thursday morning 9:15 am.
Both doors locked.
Someone eating a breakfast sandwich tells me to use the drive thru.
A voice says to order, so I order. No answer.
I speak louder. No answer.
I drive to the window, lights are on inside, but no response.
I drive around again and repeat that process.
This time I lean on my horn until the window opens.
Some lady says "sorry, no manger, wait a little"

We're traveling the US and have been eating at Wendy's every other morning.
Never again!

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★ 1

The doors are locked 7:45 am. This owner needs to make them work for free.

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★ 1

I'm charging my car at the Tesla station. Wendy's is open but only a drive-thru. Will not let me order unless I have a vehicle. One star for poor service

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

I ordered the chicken biscuit meal and took two bites and it was a long piece of blonde hair in my sandwich very disappointed went on 7-9-23

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★ 5

Excellent service 👏 👍 👌 😀
Burger was YummY

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★ 1

Dirty eating area, tons of mold in the bathrooms. Employees yelling about toilet paper and paper towels at the people in the lobby. Spiderwebs all over lobby. Would not visit again.

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★ 1

I will not go back there. The place is a mess the fountain is overflowing onto the floor and it's just a bad atmosphere.

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★ 3

It's Wendy's. Nothing new or exciting.

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★ 5

Kind and professional

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★ 4

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★ 5

Fast and friendly

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★ 2

We went inside and ate. All the tables were dirty.

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★ 4

Only thing that disturbing is I saw a cockroach in the bathroom

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