★ 2

This is the second time I’ve had an order wrong. The first time, I let slide since it was just a frosty mix-up. But the same person has taken my order and made it wrong twice. I just came home to find out that I received two COLD medium fries and a frosty for $11.85 instead of the baconator meal I ordered. Being part of the service industry myself, I try to be understanding, but this is ridiculous. This cashier also does not repeat orders back, which would save them from situations like this. It would’ve also saved me from paying $12 for a cold meal I didn’t even order. Also, why in the hell is anyone being charged over $8 for two medium fries?

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★ 1

Customer service sucks here if you don’t like working get ss

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★ 2

Unfortunately, I've had too many negative experiences with this Wendy's to give it a good review. Almost every single time I have gone to this location, something major would be missing from our order.
One time, my friend only got their fries and drink, not their chicken nuggets at all. This most recent time, we ordered burgers with adjusted toppings through the app. We got the burgers and it was obvious they didn't read the changes at all, they just threw in the basic versions with everything on them.
We ended up going back that time to get it fixed and they messed it up again! I got a double bacon burger and when I got my "fixed" burger, it was a single with no bacon.

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★ 5

Had a boo book nd we were in the mood for Frostys de-lish

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★ 3

The food is always hot and tasty. But Dave the manager seems like he doesn't want to be there. He gets all snooty, when you put in a big orderI, 1 day I just drove away, , because of his attitude. I hope he doesn't treat the employees like he treats the customers. I usually go through the drive thru, but I went in 1 day and the place was dirty. Floors greasy and tables sticky. It wasn't like they just handled a rush hour, and didn't have time to clean. I really like Wendy's, but I don't like the way I feel after being served by Dave. This is the Wendy's on the corner of Phlaum and Hwy 51, on the east side of Madison.

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★ 1

Place is run down and dirty. I waited 20 minutes in the drive through and didn't even get to the order screen before leaving. So probably would have been a 45 min wait for food. Nothing at Wendy's is worth a 45 min wait.

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★ 3

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★ 1

Got mad because we asked for a min while my kids were looking at the menu. Once we were ready to order and told them we were ready they ignored us and had us waiting 5 or more so we had to just leave because no one responded. Very rude !!

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★ 3

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★ 2

The people were impolite & unfriendly. It was like as if we were bothering them or it was too much of a hassle for them to serve us.WOW!

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★ 5

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★ 2

I waited 10 minutes for a frosty at 11pm. Cashier was too busy chatting with co-worker.

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★ 3

Was kinda disappointing this last timeťĥh

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★ 3

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★ 5

Food was delicious as usual

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★ 4

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★ 2

Food ok... No clean tables or anything else for that matter. It's gross in here

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★ 1

Don't even bother, my unhappy meal was cold. The frosty was melted and i didn't even get the spoon of gloom.

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★ 2

Rude and incompetent staff, makes the mid food ever worse when served with an attitude 😭😭

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

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★ 1

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★ 1

Horrible Wendy's location bathroom gross, trash over flowing,cola freestyle machine looks like they have never cleaned it. Staff really needs to step up their cleaning! Building nice and great location just someone needs to get on location about cleaning during shift not just after hours.

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★ 2

Rude. Rude. Rude. Foods fine just rude and unfriendly service.

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★ 5

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★ 5

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★ 5

Got some awesome food from here. Ordered on door dash and my food arrived hot and tasted awesome! Baconator is the best! Especially when paired with a baked potato! Cookies are the best as well!

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★ 5

Melany was very helpful!

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★ 4

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★ 5

Employees are very nice and the building inside and out is well maintained, only issue was the cheese on my baconator fries wasnt melted

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★ 2

Garbage

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★ 4

😘😋

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★ 5

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★ 5

New Asiago chicken was good and the fries were Great.

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★ 5

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★ 2

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★ 2

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★ 1

The bathroom was disgusting and an employee was just sitting on their phone. Stood inside waiting to have my order taken and no one acknowledged me for at least 7 mins. The drive through guy that finally did acknowledge me said “what do you want” and then was also very rude to the person behind me. The boards were set to lunch menu and all the soda had not been filled. I asked for a Dr Pepper strawberry to the guy at the drive through and again he was very rude. I would be more understanding if the place was busy but there was only one person behind me inside and one car in the drive though. Would give no stars if I could

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★ 3

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★ 1

The slowest fast food place I’ve ever been to if your coming around lunch or dinner expect to wait 30+ minutes even when they have no line

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★ 4

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★ 5

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★ 5

Friendly staff, food is always right. Never had to wait long in line

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★ 4

The service here is hit or miss but I will say that my order is always prompt, correct and fresh.

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★ 2

It's a dying brand. There is nothing fresh about the menu. After today's meal, it will be the last time we ever visit another Wendy's. Hard cold fries, soggy nuggets and burgers were made wrong. This brand sucks...

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★ 5

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★ 5

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★ 1

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★ 4

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★ 5

Good store.

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★ 1

Dining room door was locked with no note on door. Me & car in-front of me left the drive thru line. It 🚗 was 3rd in line & me 4th.

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★ 5

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★ 2

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★ 1

I come to this Wendy's location when I’m in the area. There is a new fish sandwich on the menu that people have been raving about. Since it is a new item you would think they would make these fresh and NOT give you one that is a couple of hours old. I have worked in restaurant management and the sandwich and fries I received were unacceptable. Fries were old and cold, the fish was rubbery and hard. I would very much like a refund or a new meal. I threw the meal out and drank my soda. I was not about to waste gas driving all the way back over there to get a new meal. Is this store under new management? The food at this location never taste like this. They simply did not care what they served me today and as a paying customer I expect better.

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★ 5

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★ 5

The staff was great, very friendly and food was great.

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★ 3

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★ 5

We like going to this place. Easy in easy out

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★ 5

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★ 5

Great

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★ 5

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★ 1

🤢

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★ 5

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★ 3

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★ 3

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★ 5

Employees were friendly and the food was great and service was fast!

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★ 5

The person who took my order at the counter gave me extra chili sauce for my spicy nugs. They were tangy, saucy delish! Thank you team 💯 love you guys!!!

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★ 5

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★ 5

Wow it was quick hot food.

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★ 5

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★ 1

I ordered at the drive-thru and I must say whoever was working yesterday last night was extremely RUDE. I got 2 biggie bags and I asked her if they had apple juice because the food was for my kids she said no I asked her what type of juice did they have she paused for a few seconds and said hi-c. I also wanted a baked potato with cheese and bacon and she said they were out of baked potatoes then I questioned her and asked her are you sure you guys are out of baked potatoes? Then she asked the person in the back if they were out and they were in fact not out of baked potatoes I think she just wanted to say that to get me out of the line overall the woman was rude and nasty! I would give my experience 0 stars if I could.

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★ 4

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★ 5

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★ 5

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★ 5

This is a new store.
I got good service but there was a problem with the ordering kiosk.

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★ 1

I did an app order thinking there was no way they could mess up an order that I specifically type in and they just have to read but lo and behold. They forgot three items and when I had to travel 25 minutes back to receive these items that I paid for I was not Treated with kindness, and when I asked what could be done about my time, wasted due to their mistake, the manager lied to me and told me my items have been upsized when they in fact had not been and said there was nothing she could do for my waste of time although it was their mistake. Go to this location if you want your order to be guaranteed wrong because I have never receive a correct order and I will not be returning

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★ 5

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★ 1

Tonight the speaker isn’t working in the drive thru and the staff are not doing anything about it. They wrote a sign on brown paper in a black pen. The line was in the street and not one of the 3 staff grouped by the window thought to go wave customers forward to the window or even use a permanent marker or use the computer. I mentioned to the older woman at the window and she just stared at me like I was glass. I drove to this location to avoid this specific staff member and she just happened to be at this location during a time they needed a good customer service representative. I didn’t even get my beverage because she gave me toxic energy like she would spit in it because I requested my receipt. Which if I go by the “Host” her name is Todd but I’m pretty sure that’s not her name. I’m definitely not letting this go because it was older people and kids in cars just waiting.

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★ 5

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★ 5

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★ 5

You can't beat the prices and the food is great. You can get five small frosties for a Dollar coupons how do you beat that. I truly enjoy it there

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★ 5

I'll be honest, this Wendy's is great, the lady at the cash register has a good heart, obviously have to give this a 5 🤩

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★ 5

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★ 3

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★ 4

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★ 4

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★ 4

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★ 5

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★ 1

In the morning there’s a group of OLDER and RUDE people. If you’re going for breakfast I highly recommend you don’t go to this location. The service was so rude and horrible I was highly confused. Then I asked for a Sausage biscuit! And was given simply a SAUSAGE BISCUIT. It was insane.

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★ 3

The store on fish hatchery road had a better breakfast out of several times I went to this location.

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★ 2

Used to be decent waits but the staffing has been really bad the last few times I’ve been there. 10-20 minutes to even get up to the speaker when there’s not that many cars.

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★ 3

Normal Wendy's experience

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★ 5

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★ 1

I stopped by on my way home and ordered a salad. The description is kind of small to read it. I dont eat meat anymore and didnt see it has chicken on it. Wasnt greeted at the first window. I let them know when i received it i dont eat meat. He had a different salad made. I seen theres blue cheese on it,i dont like blue cheese,nor can i do moldy cheese.But didnt want them to remake again so i just took it home. I paid 9 bucks for lettuce and cranberries and a few apple pieces cut up. What a waste of money

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★ 5

I Love me a good frosty and French fries yummy.

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★ 4

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★ 5

Lunch hour I super Hungry and Wendy's #7 double sz. Save & and satisfy my appetite at this location, though! 😋 yum! Period.

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★ 1

Save your money……I was trying to grab something quick for my entire family, waited in line for 30 minutes, and then greeted with nothing but rude comments from staff while trying to order. If you bring anything up to the manager, he will just chuckle.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Horrendous service, probably the worst I’ve ever had. It was hilarious how bad we were treated as customers. Don’t expect to be treated with kindness here.

Food was alright, hard to enjoy after interacting with who I would guess is the manager based on other reviews from people that seem to have had a similar experience. Definitely don’t appreciate the rudeness.

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★ 5

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★ 3

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★ 5

Great service and food.

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★ 2

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★ 1

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★ 5

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★ 5

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★ 5

Excellent breakfast.

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★ 2

Disappointing experience.
The good: the manager took our order, he was swift and professional. Our food was hot, fresh, and tasty, on par with what you expect from Wendy's.
The bad: the fountain machines were out of most drink options and there was no ice. No one told us about this when we ordered, nor offered to fill our cups from behind the counter with ice or drinks. This was disappointing. Our chicken sandwiches were on the drier side, but still tasted good, just texturally not right.
The ugly: the ice machines for both fountains were broken and leaking water into the restaurant, causing large puddles of standing water in the condiment area, my shoes got soaked. There were wet floor signs, but not enough. The floors were simultaneously sticky and greasy, the unoccupied tables were dirty and covered in crumbs. The store was clearly understaffed during this lunch rush so everyone was focussed on assembling meals. There was no one left to mop or wipe tables. It felt disgusting. Piles of trash bags were in the back of the kitchen area and the condiments area was overflowing with trash. Some of the furniture was broken.

All told: good, fast and fresh food, hard working and swift staff but poor sanitation and maintenance ruined the experience overall.

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★ 5

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★ 4

Faster than most Wendy's

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★ 5

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

The food is amazing. Wendy's is a casual place to go for fast food if you wanna go somewhere quick I recommend this Wendy's.

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★ 4

The lilacs were very strong smelling, overall pretty good.

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★ 5

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★ 5

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★ 4

I was disappointed in the orange dreamsycle frosty - it was sugary rather than creamy tasting.

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★ 1

It was a horrible experience. The manager was very rude and obnoxious. Customer service was terrible. I will not be returning. I was missing food, and the drinks were all wrong. When I brought it up to the manager, she had a bad attitude. I will take my money elsewhere. Never again 😒

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★ 5

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★ 5

Great for a quick bite

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★ 5

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★ 5

Always love coming here late night either from a friends house or the bar, Sylvia is always quick and to the point with a welcoming tone. The chili is always banging.

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★ 4

Amazing chili!

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★ 1

These employees are lazy and don’t care about their customers experience they will also give you attitude if you ask to use your frosty key tag so try your luck with them I guess and the food tastes like cardboard

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★ 4

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★ 5

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★ 1

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★ 5

Awesome food . . .service . . .could b a lil cleaner . . .but overall . . My go to for madison wendys by far

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★ 5

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★ 1

Rot in hell with your surge pricing

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★ 3

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★ 5

Great value and great service. Efficient for a quick lunch break.

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★ 4

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★ 3

Not a fan of the flat smashed fauz grilled style of spicy chicken sandwich they seem to be going with lately.
But the baby frostee charity promo will have me coming back regardless.

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★ 4

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★ 1

Very disrespectful behavior and rude

Pay your workers more so they actually want to work there. I don't blame them for the behavior.

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★ 5

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★ 4

Very similar experience every time I really enjoy that

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★ 5

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★ 3

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★ 3

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★ 5

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★ 5

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★ 4

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★ 4

I go here from time to time as I work close by. Only once did they screw up my order and when I took it back and politely asked them to make me the right order they did right away, apologized and gave me a coupon. I've dealt with multiple different employees and every one has been respectful. The only thing I don't like (and it has nothing to do with the employees) is the taco salad. It's not really a taco salad as it's more of a bag of chips to dip in a cup of chili while snacking on a salad.

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★ 5

I love their Chili

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★ 5

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★ 1

Terrible customer service, rude manager when I asked a question about my order

The newer representative didn't care to find an answer why they couldn't make my spicy chicken sandwich spicy,

Manager gave me attitude and yelled over the speaker

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★ 5

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★ 3

It's a Wendy's.

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★ 5

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★ 4

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★ 5

Fast, good quality (for Wendy’s even), nice employees

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★ 1

Treated so rude by manager. Given wrong food and then called a liar. Makes me so disappointed. I love Wendy’s but not worth being treated so disrespectfully.

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★ 4

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★ 1

Probably one of the RUDEST stores ever! The large white lady and the male with glasses and bald at the top.. they are rude and raise their voice. I was sitting at the window waiting on my food and the large white lady had long nails and was making faces when she took an order. While I was in line the phone rang two times and she was rolling her neck, rolling her eyes and making faces while talking to the person in the phone. Each time. I would not recommend this unprofessional fast food chain.

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★ 1

Very bad service, there is a man who speaks badly to you and with a bad character, hire trained people, not stressed people.

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★ 4

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★ 4

I don't know why, but the drive through is always so slow at this location. Ridiculously slow, at times.

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★ 5

Love my baconator, breakfast is good too

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★ 4

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★ 4

I have to say I don't have much to complain about. The soda area and floor could use more cleaning attention. The bathroom definitely could be cleaned more regularly. The food was good and the doors are open at night to eat in. Overall seems like better training needed.

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★ 2

Extremely disappointed that there are not vanilla frostys anymore that ruins it completely for me!!! 😭 Also the bread has tasted old the past few times I have been there but the staff always seems nice and they do have good deals on their biggie bags and single burger patty's that we get for our dog so that is nice

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★ 3

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★ 2

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★ 5

The best Wendy's in the city

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★ 5

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★ 4

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★ 3

Fries were not fresh ...bacon kind of limp ...

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★ 2

Food was cold...waited a long time in the drive thru...it'll be a long time before I go back.

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★ 1

If I could I would put no stars. Extremely disappointed with the costumer service at this location. My boyfriend asked the woman at the window who claimed to be the manager to scan his app for a reward and when it wasn’t working she very rudely said that she cannot do anything about it and slammed the window in our faces. We then ordered a mobile order to get the reward and went back through the drive through where she did not say a word to us and practically threw the bag of food in our faces. When my boyfriend asked for her name to complain she wouldn’t give it to him and once again slammed the window in our faces. So disappointing that people these days think that it is okay to take their own frustrations and disappointments about their own life on others. It’s not our fault she is 30 something years old and working at Wendy’s…

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★ 5

Place was absolutely packed, workers still managed to knock everything out quick, very well done.

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★ 5

Always at drive thru very busy, friendly workers! Foods always hot and try to get people thru fast!

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★ 1

Based on my past experiences at this location, I have no reason to believe that any meal here will be sanitary.

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★ 1

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★ 1

Pretty sure my food was contaminated by stainless steel cleaner. I’ve been going from both ends now for two days.

Avoid this place.

And if Wendy’s corporate is continuing to look at these reviews, they should strongly consider shutting this location down and bulldozing it.

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

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★ 3

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★ 4

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★ 5

Good hot food fries or hot drinks are cold everything you expect and unlike McDonald's they put your sauces in the bag

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★ 4

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★ 1

Worst place to find fresh food. They give NO F's about their customers

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★ 4

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★ 5

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★ 4

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