★ 4

Love the chili w cheese comforting on a cold day!

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★ 5

Super fast easy ordering.

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★ 4

Ordered 2 orders in 1 vehicle and it completely messed them up. Seemed like drive thru kid was new. Ended up leaving only missing 2 things.

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★ 5

Literally the KINDEST employees and management. REALLY a rarity these days. Appreciate you guys ❤️

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★ 5

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★ 3

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★ 3

Good taste

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★ 4

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★ 2

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★ 4

Great burgers.

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★ 5

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★ 4

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★ 4

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★ 5

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★ 5

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★ 2

How can Wendy's run out of patties for a double stack sandwich? But they did.....

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★ 4

It was good

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★ 5

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★ 5

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★ 5

My husband and I haven’t been to a Wendy’s in years because of prior bad experiences but I was craving a chocolate frosty so we decided to give it another chance. Went through drive through, fast service, food was hot and fresh, fries and spicy chicken sandwich were great. Baconator was just ok. Frosty was of course delicious. Prices weren’t bad and drinks are HUGE.

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★ 5

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★ 5

Just got one thing through the drive through

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★ 5

Great food and great service at this location. Clean and nice all around!

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★ 5

Taking a break from a long drive.

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★ 5

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★ 1

Ordered a chicken sandwich and got a hamburger. What the actual hell? Especially when it has toppings I'll have an allergic reaction to. Like seriously.

No receipts to try to get things sorted out.

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★ 5

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★ 5

Dependable site. Served 25 people with ease.

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★ 1

Can’t make a simple order right. I said plain. Was not plain. How do you do extra work and still be wrong

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★ 5

Good food love that Biggie bag

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★ 5

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★ 5

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★ 1

Totally messed up our pickup order. And then when we went to pick it up we asked for extra sauce and they said they would give us extra and then never did.

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★ 1

Actually less than a one, never ordered inside, the 3 employees inside said someone would be coming to take our order, but 15 minutes later, nobody, so we left!!!! Guess those 3 employees didn't know how to take an order!!!

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★ 5

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★ 5

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★ 5

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★ 5

I've only had one bad experience here and they made it right by giving me a coupon when I contacted customer service so all is good!

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★ 5

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★ 5

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★ 1

This place has a bunch of health hazards and needs to be reviewed. The service is rather rude, but I mean when you make what they're making dealing with what they're doing, it all makes sense. Hard to care about your work environment and service when the corporation undervalues you.

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★ 1

I have never seen any food branch that has worse customer service and communication than this place. The employees make you feel like you did a mistake coming here. Let us not get started with the restrooms, they are horrible. Please go somewhere else than here. Whoever manages this place should train their employees on how to behave with customers.

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★ 4

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★ 5

Love My McChicken Sandwich..!

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★ 5

It was really good

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★ 4

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★ 5

Wendy's staff is awesome! And the burgers are the best in the business. Arianna and Riley have upper management potential written all over them. I'm highly recommending they both get significant raises in pay. Keep up the good work!

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★ 5

That employee named Fran makes it so easy to make Wendy's our to go.
There are a few really phenomenal such as Sarah the boss.
Hannah whom makes he entire crew work efficiently which is night & day compared to the other shifts.
And there is Fran whom is really amazing. We don't know her but we look forward to seeing her 4/5 times a week..it was a spur of the moment we went to Wendy's and now it feels like family and Fran knows our names as we pass through.
Please don't over look or lose site of true assets in her.

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★ 5

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★ 3

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★ 5

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★ 5

The food we was great! The guy at the register taking our order was great!

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★ 5

Fast drive thru experience. We sampled four of the sauces nuggz and a sandwich value meal. Everything met expectations. The ghost pepper nuggz were our favorite!

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★ 2

“Fast” food

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★ 5

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★ 3

Wendy's is Wendy's. What more can I say. The chocolate malts are still good.

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★ 3

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★ 2

Last night my husband and I didn't want to make dinner so I told him to pick up Wendy's. We had ordered 2-20 saucy nuggs one of Ghost pepper and the other Honey BBQ. We also ordered 2 kids meals. I was disappointed when my husband came home when he told me Wendy's messed up our order. On the receipt it says 20 spicy ghost nugg x2 and 20 honey BBQ x2 and 2 kids meals came to $57.54. We were missing our other 20 of each saucy nuggs. I called Wendy's as soon as my husband addressed the issue to me and I was immediately sent to voicemail. Like how could you not want to answer a customers issue.

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★ 5

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★ 1

Employees were high and messed up the whole order.

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★ 5

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★ 5

Great fries

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★ 1

Nothing else was open, should've gone to Kwik Trip for better food and quality, not to mention much faster.

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★ 4

Wendy's is always good

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★ 5

Fries were better!!!

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★ 5

Crabby Patty's value meal was awesome ,pineapple shake was lit

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★ 4

I wish their app worked better

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★ 4

Great value meals 👍

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★ 1

Amazing

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★ 5

Super friendly and fast service in the drive-through!

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★ 5

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★ 5

Good food and friendly staff

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★ 1

Not to happy with my meal today. Ordered 10 piece chicken nugget with BBQ for dipping. And CHILI cheese fries as a side... Got cold chicken nuggets with Ranch (don't like ranch) and soggy cheese fries... what is going on here? Guess I'm not eating today 😡

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★ 1

Cashier talked very soft and had horrible hair hanging in his eyeballs, looked like he was on something. Fries we watched come out, and when we got in our vehicle were still frozen inside. Watched hambuer maker take honor in making his burgers. But this place needs hats or hairnets for sure!!

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★ 5

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★ 5

Best wendys location in the valley, always friendly and happy employees. Food is never incorrect and always hot and fresh!

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★ 4

Super friendly staff at the drive thru last night.
Food was hot

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★ 5

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★ 3

Drive thru. Lady looked at me like I had three ears. $14 for a combo meal. No receipt given. Get same thing at Kwik Trip for 1/3 the price

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★ 4

Good food great service and was very fast.

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★ 1

Dude taking our order was cooked out of his mind. 100% should not be operating a kitchen. Im not expecting happy cheerfulness from a low payed worker in menomonie Wisconsin, but mannnnnn this is bad. No words, silence, dude just looked confused and not alive. Seeing other reviews this seems like a common thing recently. Food was absolutely not worth the price. Forgot to ask us parts our order (like drink and dips). We asked for ketchup at the window and he either didn’t hear us or ignored us. This was a rough experience all around, would avoid at all costs! (At least during the PM shift)

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★ 4

Fast service, good employees. Perhaps too fast, as cheese was not melted on Jr. Burger. This has been an ongoing issue for over 6 months.

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★ 5

EXCELLENT chicken sandwich. Making Dave proud.

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★ 5

I’ve never received such incredible service at a Wendy’s! The shift manager (around noon) was uncommonly pleasant and accommodating! The kitchen staff were extremely fast and efficient! This store gets an easy 5 stars from our family! Thank you!

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★ 1

Boyfriend and I went through the drive-thru at 11 pm. The guy seemed high out of his mind, after we ordered there was silence on the other end for a solid minute, my boyfriend went “uhh, hello?” and then the guy answered and told us to pull ahead. Took a while to get the food made but that’s understandable since it was late. But he gave us the wrong thing, we didn’t realize until we got home. :(

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★ 1

Literally only ordered ONE thing. Just one thing off the entire menu, and they STILL get it wrong. Lack of professionalism and I honestly think Wendy's employees just don't care anymore. This happens way to much.

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★ 5

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★ 1

I do not think customer service is any kind of priority at this location- at least from my experience tonight. We were the only customers in the restaurant and out of 5 staff members, one being a manager, we were never greeted with a smile, a “hi” or a “how may I help you?” A younger gentleman just simply took post at the register and stared at us. We were handed our receipt and again, no “thank you” or “have a great day” NOTHING. The 3 young ladies cooking looked like their dog just died and the manger looked like he’d rather garggle shards of glass than be at work. Food service can be hard but I believe a positive attitude can make a world of difference.

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★ 4

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★ 5

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★ 1

They are mean

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★ 5

Went for spicy sandwich and bit off a little more than I could chew. Thank God for the frosty's yummy

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★ 4

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★ 5

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★ 4

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★ 4

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★ 5

Normally, when I'm out and about, and I really feel like having a Cheesy cheddar burger from wendy's, I find the nearest Wendy's, and test out their service and food making abilities, by requesting the cheesy cheddar burger. The cheesy cheddar burger, was one of Wendy's original sandwiches, and many Wendy's locations, do not have it on their menus anymore. Most people that work there don't even know what a Cheesy cheddar burger is so I have to explain it every time. I did actually have to come inside the restaurant, and explain it to the staff, but they were very calm and collected while I was speaking to them, they were professional, they prepared it where I could see it, and they did an excellent job at making the cheesy cheddar burger, even though they had never done so. I would like to give a kudos to this Wendy's location, job well done folks!

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★ 5

For the normal Wendy's food, this seemed a little better than most, and the drive threw guy was very nice and even took 2 seconds to make small talk

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★ 5

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★ 4

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★ 3

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★ 4

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★ 4

Clean environment, good food, clean bathroom, great service. I miss the Wendy's in Chippewa Falls

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★ 4

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★ 5

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★ 5

Fresh and excellent 👌

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★ 5

Some of the very best customer service I've ever had. The girl in the drive through was amazing and very nice. Wish every wendys was like this one!!

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★ 1

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★ 4

Daves double burger meat was over cooked .the fries were really good

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★ 3

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★ 5

Just went through drive thru

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★ 5

It's been probably 10+ years since we've gone through the drive thru and were greeted with a smile. Our order was correct, fresh, and delicious. We were also thanked for stopping by and offered a shake. Too bad the manager at this location can't tour around the country to instill this behavior in all locations. Well done!

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★ 3

My 2 young kids had a blast. Staff were little rude and ignored me while I was trying to order

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★ 4

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★ 5

Great experience good food in and out very quickly

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★ 5

Came through the drive through with my dog in the passenger seat and they gave her a pup cup of ice cream. It was a nice thing to do and my dog loved it.

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★ 4

Best bacon! 🥓

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★ 5

Takes a bit to get your food but it's hot and fresh so I don't mind the wait

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★ 4

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★ 3

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★ 3

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★ 5

They made a mistake on my order. They apologized and fixed it

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★ 5

Nice!

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★ 1

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★ 3

You know what you’re going to get. Not the best, not the worst.

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★ 3

Smallest burger ever

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★ 5

I love walking into this Wendy's cause you can always see smiles from the employees and hear them laughing while they work. Food is always fresh and done quickly.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

Visited in June got screamed at by dusty for placing a mobile order managers never cared to resolve or even communicate

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★ 5

We love Wes!! He’s great, and LOVES fnaf like us!!! Service was great and atmosphere was better!! Wes needs a raise.

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★ 3

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★ 5

Extremely clean inside, great food.

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★ 5

Great food, reasonable prices!

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★ 2

Viel zu fettig
War nicht sehr sauber
Küche war dreckig

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★ 3

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★ 1

I seldom eat here and everytime I do my order get messed up or they miss things. Tonight I ordered in the drive thru for my fiancé and I. I paid $18.01 for two fries, two medium frostys, and a 10 piece nugget. I didn't get one of my fries, I didn't get my sauce, my bag was basically thrown at me in the drive thru, the cashier didn't have a great attitude, and some of the fries in my bag were still literally frozen. I'm officially done giving this place any more tries.

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★ 3

A quick stop on our way to Eau Claire, it's nice to have warm food on a rainy night.

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★ 1

My French fries were cold.

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★ 4

Good food and service.

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★ 4

Burger haphazardly put together…

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★ 3

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★ 3

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★ 3

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★ 2

Probably the most unorganized run Wendy's I've been to. Cashier screwed up 3 orders in front of us, handed them to different customers. Lady came up to ask about her order and cashier didn't submit it apparently so they didn't know it was an active order. She almost gave out sandwiches to someone else.

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★ 5

I had the taco salad, based on a friend's recommendation and it was really good. The bean sauce is especially good.

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★ 5

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★ 3

Burgers were cold and smaller then the bun and very thin

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★ 5

Best Wendy’s I’ve ever been to. Staff was super nice. Even the other customers in the place were happy and friendly.

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★ 2

Please don't blame the crew. The current GM Sarah Warwick is Soo bad at her job she was already demoted once.. She does not train her managers correctly so they barely know what the proper way to do things. In turn they try to train crew and try hard to make sure the place runs smooth. She has had 16 and 17 year old minors working 40 hours a week with no breaks.. had one of them working as a manager without the pay or title. Had minors opening the store alone. The night crew well let's just say when you have a former manager who allows what he did and than the GM does not do anything about it you get our night staff.. I tried to stick it out just for that crew.. I tried to implement food hold times (watch out chicken sits in a holding drawer for well over the 30min hold time) I was one of the only managers who showed the crew appreciation and gave them encouragement. Sarah has yelled at disabled employees, thrown a spatula at one and she is proud to tell the story.. please don't blame the crew if anything maybe call the Haza food place and complain enough they finally fire her and give Hannah the store... She is the only other manager who cares...

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★ 5

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★ 2

Waited 25 minutes for a sandwich and fries. Ended up paying for a pretzel bun for my sandwich that I didn’t get since I was never told they did not have them anymore and was still charged for it.

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★ 4

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★ 5

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★ 1

Omg the wait for this place was awful! From waiting in line with 3 diff orders in front of me to my order took 27 mins. Then the cook time. Awful!
Staff were very friendly for being understaffed and overwhelmed. Apparently a manager walked out not long before we arrived.

Shame on Wendy's for allowing this store to have such a horrible reputation with the community due to time management, management, and staffing issues plus the building needing much repairs and nothing being done about it. Such a shame.

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★ 5

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★ 3

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★ 4

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★ 4

We came here to get a quick dinner on our way into WI. I'm giving it four stars because our order wasn't correct; however, the staff was pleasant and accommodating when we came back through. We got everything we needed and made it safely to our destination. 4 stars from me!

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★ 5

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★ 5

One of the better Wendy's out there.

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★ 3

They can't tell between a baconater and a bacon cheeseburger. But they know how to charge for one. Check your order, cause mine was wrong.

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★ 5

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★ 5

Needed a quick lunch and it was fresh and delicious!

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★ 5

We got salads and both the Caesar and the Cobb were fine. Restrooms were clean, service was fast.

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★ 4

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★ 5

Food was fast, employees were great, curious, ect.

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★ 3

Very friendly employee taking orders

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★ 5

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★ 4

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★ 1

Went there the other night they were slow as always in the evening, but they didn't give us half our food witch was about 30 dollars worth of food. Tried calling the store several times over the course of a couple days nobody ever answered. Left multiple messages never received a return call. Terrible customer care.

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★ 1

Terrible service…. Sat in drive thru for 35 min and the order was wrong!

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★ 2

Check bags before you leave the window!
Ordered two sandwiches and two meals (four sandwiches total), received the two sandwiches in the meals (shorted two sandwiche) no receipt won't answer phone. What we got was good but would've liked to haven gotten what I paid for!

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★ 3

Food was warm. I just ate it because I was hungry. But other than that it was good. Fix the doors
on the restroom. People can see through
And see you taking a you know what. NOT COOL! I have pictures but I won't post them

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★ 5

Always great food quick service and clean restaurant

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★ 4

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★ 3

Service was fast and friendly, but I didn't care for my food. I had the regular hamburgers, and the meat was practically non existant, and I could hardly taste it. The bun was weirdly dry and soft at the same time. It disintegrated as soon as it hit my mouth and stuck in my throat. I stopped there before heading out on a long drive, so it was fine, but I probably won't go back.

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★ 3

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★ 1

The kid taking the drive-thru orders talked over us when we ordered Dr Pepper with no ice, likely not hearing the "no-ice" part. Handed us a Dr Pepper with ice at the window. I handed it back asking for one without ice. He did take it back, but not before sighing, shaking his head, and telling us to order it like that in the first place, using an overtly snotty tone. My wife and I just looked at each other in disbelief of his open rudeness. All of this over a simple miscommunication. Food wasn't great either.

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★ 2

Didn't get my order right and the lady was very rude

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★ 5

Had a good mom-son dinner after sporting event. Easy and fast.

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★ 5

Normally not a "fast food" guy but I enjoy going to Wendy's. Even though the place could tighten reins and do occasional wipe down if the tables but the food is great, staff are friendly and nice especially the woman who typically rings me up is awesome. She tries to remember people's names and does and yeah. Definitely recommend checking it out and if you catch her working that day just know you'll keep coming back for the "experience".

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★ 5

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★ 5

Nice and clean, great service.

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★ 4

The first time I was here it was a great experience food was good and service was good. The last time I was there food wasn't hot and the employees that were working were using foul language and the one employee was cleaning the deep fryer while orders of frys were being cooked. I will say for them being open late like they are there it wasn't a great experience to go there I'm thinking it will be a long time before I go back there if I decide to go back there. I had to wait about 10 minutes to get the food I had ordered there that night.

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★ 1

Waited in line for 35 minutes total 4:25 when I got in line and 5pm when I left. Majority of that was after I had already paid. Both kids meals were spicy nuggets instead of regular and my kids unfortunately won’t eat spicy foods. My meal was also incorrect. Didn’t notice until we were home of course.

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★ 4

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★ 1

No me atendieron. Solo me dijeron q no había servicio cabe aclarar q eran las 10 de la mañana y el restaurante estaba abierto

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★ 4

Love Wendy's! Wish we had one closer to where we live.

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★ 5

Awesome

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★ 1

Drive through is so slowwwww

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★ 5

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★ 2

I had a baconator and the bacon could have been cooked a little longer.

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★ 3

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★ 3

Not that great. Food is ok, but not to go back for.

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★ 3

Messy packaged

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★ 3

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★ 1

Expensive

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