★ 3

Drive thru speaker is incomprehensible

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★ 1

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★ 1

I arrived to pick up a customer’s DoorDash order and parked my car, trying the lobby, as the app instructed me. The first door that I attempted to open was unlocked, so I went in and waited at the counter. Since the lobby wasn’t supposed to be open, no one checked up front, which makes sense. It took me a while to get the attention of an employee, and when I finally did, he stared at me as if I had picked the lock. He then stated that he didn’t know how I was there because the door was locked. By this time, I was already past the time in which I was supposed to have grabbed the customer’s food. I asked if the employee would like me to go through the drive-through instead, to which he said he would.

Since the customer had placed the order long before, I pulled up behind the vehicle that was at the pick-up window. Since the driver Behind me, he just ordered, I had no reason to think that I was somehow forcing him or her to wait any longer.

But I got to the window, the staff told me that I had skipped in line and refused to give me the Customer’s order until I drove around the building and got in line again. This caused me, and more importantly, the customer, to have to wait another 20 minutes.

Just an unfortunate and disappointing experience.

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★ 1

Food was horrible. Never to return. Chicken old, soda all seltzer

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★ 4

Burger was hot, fries were cold

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★ 1

Hi, I forgot to post this. These young ladies are very disrespectful mean nasty and they claim that on. June 29 at 12:40 AM that it was closed, but they were still making food. They were still taking orders. They sat there laughing in my face. I even recorded them.

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★ 5

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★ 2

Stale Buns..nuggets hit tho

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★ 5

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★ 4

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★ 2

Extremely slow, unfortunately

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★ 5

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★ 2

Food COLD🧊

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★ 1

Wait time ridiculous.

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★ 3

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★ 5

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★ 4

Fresh hot food and quick service

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★ 1

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★ 5

Good service all the time

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★ 1

It's May 18th 9:46pm I'm doing Uber and manager was very rude I didn't receive a greetings she made me wait for my order as she was doing other orders and my order was ready you got to be more professional as a manager keep the attitude

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★ 5

They actually had food and it was good. Recommended

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★ 2

My food was cold, the only thing that was warm was the chilie.

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★ 3

Wendy's isn't the same their hamburger buns have been changed. The buns are what made the burgers taste good.

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★ 3

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★ 1

Slow. Go elsewhere.

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★ 5

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★ 5

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★ 4

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★ 1

Ate here for lunch around 12 pm. It's now 8 PM and I've been in the bathroom 4 times since 6:30.

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★ 5

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★ 4

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★ 1

Went to the drive throw on sliver spring road in Milwaukee Wisconsin on1-19-25 at 5:25 pm to get a 5 dollar biggie bag got a jr bacon burger and it was dried out fries ice cold and nuggets tasted like dirty grease please don’t eat there they don’t change there fryers like they supposed too

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★ 4

I had a very good experience with the night crew here. It was late and they were overworked and understaffed, but they didn't miss a beat. I came back the next day for a re-route on the loaded baked potatoes I missed out on the night before.
They came through clutch.

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★ 5

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★ 3

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★ 3

I didn't care for the food.

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★ 4

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★ 4

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★ 4

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★ 3

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★ 4

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★ 5

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★ 1

Nasty! She gave wrong nuggets, she took them back and placed them back in the light. I informed she needed to throw them out.. threw ALL MY FOOD OUT. SHAME ON YOU WENDYS

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★ 3

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★ 5

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★ 3

Normally, I love Wendy's, but not this one. The baconator was dry and seemed like it was under a warmer for a week. The fries 🍟 were the same story. The store was small and old, so I would assume business is slow 🐌 It's too bad, but I will not return even though it's close to my home ‼️

Source: Google

★ 1

Maaaan I was really hoping for some Wendy’s got a car or two in drive and a kid and the Lobby was still closed at 9am that’s sad man we were hoping for a sit in the idea of lobby closing for sit in or so late in the afternoon or evening is a culture killer man now I had to find a new place to go with the kiddo cause online may say open but dosnt say drive only….the fact that no one could come out while I had my kiddo and tel me this and just let someone go through the struggle to find doors locked is a bad behavior motto spread in fast food chains like a hahah method kinda like showing up a min after closed even if u been waiting behind cars…haha….

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★ 1

Went thru the drive thru. Asked for extra sour cream. Recieved NONE in the bag. Also no silverware.

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★ 5

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★ 5

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★ 1

Horrible location workers standing outside smoking weed and listening to disrespectful music in the lobby on 2nd. Shift. Don’t want to work. Lady with long braids was so sassy for no reason. I came for door dash they told me it was there and or somebody else came and got it. I accepted the door dash in the parking after coming for another order there’s no way nobody got it. This gets us dashers in trouble and makes our jobs harder !!! Unfair !!! Please fire the whole crew !! My rating go down because yall don’t want to work.

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★ 1

I brought a large cup of chili by this wendy's today no meat and u can tell it was watered down just beans this is ridiculous smfh!

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★ 4

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★ 1

The manners of workers is as if they are being bothered. They attempt to deny valid coupons. When want food fresh the female staff react with issue. So workers don’t give safe food to eat, get an attitude when presented with valid coupon as if problem with how customer wants to spend their money, and has issue with customer wanting food fresh.

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★ 1

Most terrible service you will ever receive. I don't know how this place is still open.

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★ 2

Nobody said a word to me face to face on the 4th of July. Who do yo hate more, America or white peoples?

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★ 1

I’m convinced this location Workers do the things they do so that they don’t have a full line of customers Because then, if they did, they will have to actually do their job. Food is never fresh here, the attitudes you get you would think you know them personally. Do not go here and spend your money . Shut this location down . That’s what it seemed like the workers want anyways people come to work and not do their jobs anymore …………… trash of a location .

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★ 1

Not sure what her name was but hwy 100 and silver spring very rude sad when she boss had to pull her back and I was ready to take this little girl out and give her a whopping we did nothing wrong and were very polite but she was having a bad day u took it out on us

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★ 3

Lines are so long and the drive thru lines is more then 10 minute wait

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★ 3

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★ 2

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★ 5

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★ 5

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★ 5

Fast friendly and food hot

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★ 5

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★ 4

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★ 3

Chili did not taste like the other Wendy's stores. It was spicy and different flavor.
The people in there are rude.

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★ 1

I had a HORRIBLE experience last night. A female was very rude at the drive through window. First she didn’t know how to take orders and payments of customers if front of me at the same time she kept interrupting me while ordering then forgot to give me my drink without ice even though she took my order and the receipt indicated no ice and she also made the drinks! I asked her nicely if she could give me the drink without ice. She slams the drive through window and yells “girl ain’t nobody got time for this!” She made me very very uncomfortable and made me loose my appetite. Not to mention my sandwich was missing pickles and barely had any lettuce. She provided an awful customer interaction experience and my food wasn’t all that fresh either. I am very upset about this and will not be returning. I hope a manager corrects this. I came around 11:30 last night and the female was African American with a short manly cut hair.

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★ 3

The drive-thru lines are always so long, and when we order a family nugget, please make sure it's fully cooked. Food not being cooked right can kill someone

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★ 3

Did was decent. Didn't get anything hot but it's fast food, Luke warm is the standard now I guess.

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★ 1

Doors were locked at 8pm

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★ 1

Inside still not open, and you wait in line too long for messed up food

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★ 4

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

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★ 4

Always tasty but food prep on burgers is sloppy everything slides

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★ 2

I had an T-Mobile Tuesday's offer that was uploaded through their app. The cashier could not get it to apply. Instead of giving me the offer which she could clearly see was a legitimate reward/offer she just said "sorry I can't apply it". Instead of calling the Manager and resolving this issue, she just turned me away. She was nice, but obviously doesn't understand customer service and how to resolve issues. I walked away not purchasing anything because I was turned away not being able to claim my offer.

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★ 5

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★ 5

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★ 3

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★ 5

I have to admit, this has to be the FRIENDLIEST, CLEANEST, CUSTOMER SERVICE ATTENTIVE @Wendys I have ever visited!!! The team was laughing, joking, helping eachother out & even doing karaoke. I am super impressed with how well these ladies work in unity to get the job done! Even the customers were laughing, smiling & joining in on the singing too. By far, this management team knows how to keep up team morale & build strong relationships. #Kudos #Wendy's #teamBuilding #Awesome #Ladies #LOL #burger

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★ 5

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★ 5

Food was great

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★ 5

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★ 1

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★ 5

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★ 1

30 minutes in the drive through and the fries were cold

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★ 5

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★ 5

I love wendys already but this location I found the workers to be friendly adhd hard workers. They do seem to possibly be understaffed , but the workers who were there were doing a great job.

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★ 3

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★ 5

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★ 5

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★ 1

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★ 3

Waited to take our order. They were very slow over 10 min for 3 biggie bags. Wrong drink was given. But food was hot.

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★ 5

Wendys 🍔 Nacho Cheese Burger was delicious. If Taco Bell and Wendy's had a baby, it would be this burger.

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★ 5

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★ 1

Never did i pay for 2 large lemonades and one ended up being a small. And got charged for the large. I didnt take it back bc I had a ride, I wasnt the driver. And then they didn't answer the phone. So no, they will NOT get my business anymore. Even though the lemonade was fire!!!!! You cannot play with peoples money.

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★ 4

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★ 5

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★ 1

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★ 5

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★ 3

The burger lacked the wow factor. Baconators are the only thing so far burger wise that nails all the goods. Chili and surprisingly good baked potatoes are excellent options as well.

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★ 2

Very poor communication. Beyond unlit! It's 8pm and barely an outside light on to know if their even open. The back part you can't see anything to know where to turn esp with a 17' trailer, and can't go inside. The lady working the window very unprofessional! I won't be returning or recommending!

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★ 1

Worst service ever, cashier collects money and packs fries into container without ever washing hands or putting on gloves. You just stand there and nobody will take your order or ask you to wait.

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★ 4

I had an excellent experience at this Wendy’s location today. My kids and I were looking for a quick lunch option, and despite the initially long line, we decided to stay. To our surprise, this Wendy’s is exceptional when it comes to clearing lines quickly. The staff’s efficiency and dedication to serving customers promptly were truly remarkable. Our food was delicious, and the service exceeded our expectations. This is now our go-to spot for a fast and satisfying meal. Highly recommended!

Source: Google

★ 5

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★ 5

Great drive thru experience. Staff is very polite and friendly.

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★ 1

I went to Wendy's on 112th Silver Spring and the lobby was closed. I was doing grub hub. So I stayed in line when I finally got to box she told me I would have to come in.

So I went in the other side and 4 employees where dancing as if making a video. So drive thru only but they had 7 employees working.

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★ 1

Horrible experience starting with the cashier then when my food was being prepared the drive thru server/ manger started making our sandwiches with no gloves on after handling money and not washing hands. I saw it for myself and stopped him. Disgusting!!

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★ 4

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★ 4

I enjoy a frosty. Guest service needs to be practiced. You can hear the workers profound conversations and the guys are always pulling up their pants because they don't wear them right and handling food . Preparing food and probably are washing their uniforms daily. It's not just a job, it's a way to the path of life and learning you have to work for what you want and need. Do all that you do with pride. It feels better. 👍

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★ 2

The service was very slow. The cashier was friendly, but the speed of service does not exist. I ready don't visit Wendy's because majority of them are really slow.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 1

Greasy slip and fall hazard floors

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★ 2

Maybe because it was 12 am, but the place seemed pretty gross. Food was just ok, but the view through the drive-up wndow made me wish i had other options.

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★ 1

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★ 5

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★ 2

Drive thru takes forever!

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★ 3

Poor customer 3

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★ 1

My food was horrible and dry

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★ 2

It's sad they stopped the grilled chicken sandwich

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★ 1

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★ 4

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★ 1

45 minutes in the drive through and then cold food.

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★ 1

Okay folks my wife been talking about I want a biggie bag ever since she been seeing that commercial TV so yesterday went to the Wendy's on silver spring and got both of us a biggie bag she got the double stack I got the deluxe chicken sandwich she said her Burger was good but the letters was old both our fries is dry the chicken nuggets was cold chicken sandwich was horrible chicken patty with rubbery the bacon wasn't cooked the bread was soggy it was terrible if you advertise some on TV for the American public cuz we pay our money to eat at your restaurant make sure our food look like you advertise you need to train your employees!!!!!!!!!

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★ 3

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★ 1

Sat in line for 20 minutes at 11 p.m. and literally it didn't move.

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★ 5

Ms. J the manager is so professional and friendly her interaction to communicate was above and beyond when they ran into a problem

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★ 5

They are awesome!!!I love that they always come through whenever I get a craving in the am....BACONATOR!!!!!

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★ 2

My boyfriend just waited 25 minutes in line at midnight to bring me chicken nuggets with honey mustard and BBQ and they didn’t even give us the right sauces. We got 2 sweet and sour. Super disappointed.

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★ 1

Waited 1 hour in drive through.

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★ 5

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★ 5

This place is still a go to but it seems that the burgers are getting smaller and the prices are a lot more than they used to be

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★ 5

I love the remodeling job.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 3

Pleasant visit. Food service fast, food was good. Fries not hot enough.

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★ 4

My grandchildren love their nuggets however the customer service could be better. There was no thank u for coming, have a nice day or anything.

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★ 5

Clean and food was good and hot

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★ 3

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★ 5

Always good service. Love the potatoe wedges for breakfast.

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★ 5

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★ 5

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★ 3

The food be good, but the customer service sucks. The employees are extremely rude from drive thru speaker til you drive off

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★ 5

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★ 1

Had to wait in a long line a second time after they forgot stuff in my order

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★ 4

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★ 5

Absolutely excellent breakfast!

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★ 3

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★ 3

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★ 5

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★ 4

I had 2 drive back to get the rest of my meal I was not happy about that.

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★ 5

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★ 3

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★ 3

Well the drink was ok, the chicken was too dry. The associates inside had some mean faces. The cashier was friendly.

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★ 1

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★ 2

Más lentos que un suero de brea

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★ 4

Storm boys are really nice it's not too bad. I'm just mad that the four for four got smaller in size that was my favorite meal LOL

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★ 2

Rude

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★ 5

Yummy as always

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★ 5

Good customer service

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★ 1

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★ 5

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★ 5

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★ 3

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★ 4

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★ 1

Don’t play with people food I ordered a chicken mozzarella sandwich they gave me the spicy hot one I mean it’s really hot. I don’t know what I was trying to be funny because I had to wait six minutes but this sandwich is really hot when I called down there to the store to speak to the manager there study hanging up on my phone in my face never going here again trust me.

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★ 5

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★ 5

they are very nice 👍

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Good sandwich

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★ 4

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★ 5

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★ 3

Drive thru fast n friendly

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★ 5

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★ 4

Food quality has gone downhill over the past few years

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★ 5

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★ 5

Excellent service 👏

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★ 4

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★ 4

Short wait in the drive thru and polite customer service.

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★ 3

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★ 5

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★ 4

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★ 2

Expensive! Mid food! Huge drink with to much ice.

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★ 5

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