★ 5

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★ 2

I don't know what is happening at the drive thru? If it's a delivery service go inside. I watched a bag get passed back and forth more than a tennis serve at the window. This went on for five minutes. That probably was my order, that's when I lost it.
Otherwise the food isn't bad, hot, fresh. I left without my food.
I went back months later. Drive thru wait didn't get better. I want a JBC Biggie bag with the double burger. I didn't get the second burger of course I was charged for it. Not to mention the bread was stale.
I'm just going to Culver's, why pay for cold sides?

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★ 1

Saturday October 3rd at 9:30pm i was in the drive thru and a girl who looked like a clown with pounds of makeup was sooo rude and with a horrible attitude. She gave a wrong order and still has the audacity to have an attitude and roll her eyes and slam the window shut. Stop hiring this type of miserable people that make customers stop coming to your location, do better Wendy’s, polite and good customer service is ALWAYS IMPORTANT.

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★ 5

Went through the drive thru... Everything was great! Service, the girl on the drive thru was super nice, did her job well, which I appreciate! Frosty's were delicious. The donate $1 get 5 frosty's is an awesome deal!

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★ 1

Terrible, sloppy. Tasted disgusting and way overpriced for the crap that was given for $49

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★ 5

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★ 2

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★ 3

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★ 4

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★ 2

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★ 2

ALWAYS atleast a 15-25 minute wait in this drive through!!! I don't even understand why.
The food is always good and fresh but the wait is ridiculous and they don't say anything about it.

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★ 5

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★ 3

There's always something wrong with my order. Instead of the saucy nuggets I paid for, I received regular spicy nuggets.

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★ 5

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★ 3

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★ 5

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★ 5

Good breakfast sandwich baconator yum.

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★ 1

I got food poisoning here. Will never come back again.

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★ 1

Everytime I go here at night they mess up my food no matter what one day missed half my items . Then go back to replace it and they gave me the wrong items and gave me a raw chicken sandwich and said I couldn’t get a refund or my food back again for raw food . Go back tonight and can’t count how much is in a 10 piece go another night get a raw burger . And I love Wendy’s but this is a shame fix your store pls

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★ 4

Wendy’s has always treated me right.!!

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★ 4

Freshly prepared. Staff was courteous.

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★ 5

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★ 4

Always superb service and food is good and fresh at this location, the atmosphere is welcoming and comfortable.

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★ 5

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★ 5

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★ 2

Most Wendy's are good but the one on 6th and Layton kind of sucks.

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★ 5

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★ 5

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★ 2

The fries were old and cold

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

Awesome

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★ 1

This place has achieved the dump award there’s no integrity in the product at all other than the one kinda of wanna be happy go lucky drive thru
Attendants who keep jokes ,but I honestly think
it’s a front because I have seen the little clues
that she can’t hide very well so after the morning
gusty distraction I’m ready to dig into my most important meal of the day , it was completely

saltless sandwich and wedged the cheese
sauce was so scarce I couldn’t tell it eas any
even on the number two , I tried to eat it but remembered I heard Gilda cough while out of
my view but piecing the order together then I
found it odd that once everything was bagged
up by her that she had to look deeply into the
bag for more than three seconds to confirm
it’s there a sandwich and wedges I don’t mind
no sauce this time but she the jelly looked like
it was dragged out of a tomb it was old & wrinkled likely from back in the day dropped
and swept under the counter by the janitor
30 years ago, This is it lots of places like this
have found their way on my personal Shhhht
list right now I don’t care who go here if you
happy I love it , but for those that truffling &
unworthy consumables we pay for raise not
only our blood pressure but our debt ceiling
is raising alongside it , when we throw the
garbage we can t eat away . Y’all that love
and support it more power to you , those like
myself I went back and still nobody was there
for breakfast like it used to be during these hours make me feel that I was actually the
last to know it’s gone, so this is for all the
people I missed today at Wendy’s and now
we know why , this stuff cost too much to
be handling like Freddy Kruger in a dream warrior nightmare.

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★ 5

Excellent customer service

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★ 5

Everyone was nice and friendly . Food was fresh

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★ 1

Not easy to get order correctly. Forgotten items.

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★ 3

I ordered strawberry chicken salad got apples no strawberries in my salad at all.

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★ 1

Second time I have come for late night order and there system is down

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★ 1

Was ignored when I walked in

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★ 5

The employees there treated me with respect.

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★ 3

Another fast food establishment that fails to recognize customer service. So frustrating to walk up to a cashier station and no one acknowledged me for quite awhile so I went to use the washroom. But what was very noticeable is that when I initially walked into the restaurant an employee saw me and said "Hi" and walked into his work area while I continued to stand there waiting for someone to ask for my order. No one did. Sadly this is a reflection of the owners and management style. In an age where there are people desperate for work I really don't understand why this location doesn't hire people who are grateful to work and happy to help consumers. This attitude goes a long way to establish customer return visits.

Sadly, even after the cashier asked for my name for the order, he left it on the counter and never bothered to call out my name.

It was another consumer who politely noticed I was waiting and noticed it sitting there asked me if it was my order.

Owners: hire people who care

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★ 5

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★ 1

Wouldn't even take our order, lazy workers.

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★ 5

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★ 5

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★ 1

baconater came with no bacon

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★ 1

Found a hair on my burger, tried calling to let them know and they kept hanging up on me like it was my fault there was a nasty hair in my food

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★ 1

To the person in charge of making the wraps, you should really make sure they aren't hard to the point of almost chipping my tooth, I have gotten this many times and it's not the first time but to be the 3rd time it's a little much, I hate to have anything bad to say. The reason I visit the drive-thru is the older gentleman that is always working so hard with a huge smile on his face, he knows how to conversate with customers but to be honest not sure if I want to trust another wrap to have to make a visit to my dentist, I don't want to hear they wear gloves because you can still feel the difference from soft and hard tortilla shells. Just saying. I also noticed something off with the vitamin water pink lemonade, you are the only place I get it from as the only place close that has it but today something is off with the flavor of it. Very disappointed in my visit through drive-thru today. Photo below shows the chunks I had to remove that were the hardest to bite but fighting through the rest as it was an almost $12 lunch for me.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Have not tried this place in awhile. Was a small order of a meal, a chili and large fry. Get home, no large fry. Really, how hard is it to pack an order? Will not be going back there again.

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★ 1

Terrible

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★ 3

Food hot and fresh and Lobby area very clean and kept... 5 star. Customer service is a very generous 1 star. The only person really working, sweeping, etc is the drive thru girl. I exclude her from the 1 star. The lady hovering over the fry area, and snacking on an occasional fry, has horrible customer service skills. We stood at the counter more than 5 minutes before she ambled over and we inconvenienced her with our order. Seems like a manager of sorts(?). The 2 young guys took 5 smoke breaks in the 20 minutes we were inside eating, as they blew smoke from their mouths opening the door returning in. To top those 2 off, NEITHER WASHED THEIR HANDS AT THE FRONT SINK BEHIND THE COUNTER ON THEIR RETURN! Neither did fry lady after fry snacking. Turns out the one guy was a visible sandwich maker. !! GROSS!! Didn't wear gloves either. I'm not a Germ-a-phob but touching door handles, and smoking or vaping then touching food for customers?? BIG NO! I was in around 330 on a Saturday and inside was dead quiet except for a transient. There was an older employee guy who came from the back. Don't know his role. This one always has hot and fresh food for us even in late night drive thru but the employees need some reprimand. I've been a store manager for 14 years and I would be LIVID seeing a review like this. Employees taking for granted quiet time, more interest in their phones and smoke habits. Snacking food from the fryer bin or God knows anywhere else is a HUGE no!! Overall hygiene practices need to be addressed!!

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★ 1

Went inside one person talking on their phone, two others texting, I asked if anyone was working, they all looked at me and went back to their phones! I left hungry!!

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★ 5

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★ 4

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★ 1

Went into this Wendy's location and went to the bathroom and saw a disgusting and dirty bathroom... I left I did not order... If they can't clean the bathroom how is the kitchen... Also I don't think it's very professional for one of the employees to come out and stand next to the door vaping where customers come in and out of.... Stop hiring anybody that just walks in.... Find a standard....

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★ 1

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★ 1

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★ 1

This location on Layton has the slowest most non understandable workers. I don't know how many times u have to repeat your order just for them to get it right. Untill u get to the window and still have items missing. Never again. The guy that was taking orders in drive thru was a Patrick(from sponge bob).

Check your orders before driving away.

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★ 1

False advertising. Its not open till 9am. Only the drive through is open before 9am

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★ 2

This location sucks. Service sucks at least. Food was alright.. person taking order should find a new job.

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★ 5

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★ 2

Was disappointed in my burger, cheese was cold, nit melted so burger itself was cold. Cashier wasn't very personable.

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★ 3

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★ 4

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★ 5

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★ 4

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★ 4

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★ 2

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★ 1

Website says they open at 6:30 I showed up 5/10 minutes after since I go to work near by, another car parked there got out just to tell they won’t be open any time soon. So reporting incorrect hours is just an inconvenience to anyone. I would of been ok with waiting since yes 5/10 showing up after the open can be a bit annoying but not opening at all and having someone tell you it’ll be longer than what you think. Is just misinforming. Very upset and just simply annoyed.

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★ 5

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★ 5

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★ 4

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★ 1

Burger was cold, sucks 😕

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★ 3

Usually a well ran location. Only 3 stars because the midnight crew ignores you at the drive through speaker until you decide to pull up the the window and wait there even longer. Saw another worker just chilling in his car. Then the only worker left inside decided to join him after I left, leaving any potential future customers in the same predicament as me. Feel bad for the owners entrusting their business to this crew.

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★ 3

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★ 2

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★ 3

My order always gets messed up. I don't understand why. Nothing was spicy.

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★ 5

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★ 5

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★ 4

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★ 4

Best tasting fast food around with the best prices around compared to the other fast food chains around

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★ 5

Gotta try the wendys baconator meal. With seasoned fries and a drink. So satisfying

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★ 5

Wendys breakfast baconator meal with seasoned hash brown fries and your choice of drink ( I got the orange juice) is a fantastic breakfast!!! The sandwich is huge with a great portion of fries. My kids and I loved it!! And FILLED US UP!!! meal is satisfying

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★ 5

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★ 3

Food was so, so. Customer service certainly could use some improvement.

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★ 5

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★ 5

Great service day or night! Food is always hot and fresh! Drive thru times are great also!

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★ 3

It's Wendy's I mean I have low standards for them but they always look out for me in some way somehow, so, I appreciate that.

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★ 3

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★ 5

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★ 1

If I’m not mistaken Juliana(lady with Brown end hair) by far the most rude person disrespectful person would never hire someone like that. FIX YALL ATTITUDE

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★ 5

I came here last night, my order number is 10697. The staff did a great job everything was delicious. Thank you 🙏

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★ 4

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★ 5

Love Wendy's

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★ 5

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★ 1

if i could give 0 stars i would , balding lady was not wearing gloves and touching and preparing everybody’s food with her hands and then after we had brought it up they told us they’d make new ones and then tried giving us the same ones the lady touched , and then even after something was said she came back and started making more food and still didn’t have gloves on , washed hands or not i don’t want people bare handing food all day ts gross

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★ 1

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★ 4

Just drove through for some chili as Wendy's chili is pretty good..n a burger that had lil too much ketchup n mustard as it squeezed onto me as I bit into it.

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★ 5

Even when they close at 1 in the morning they still got things right & fast!! This location is very good! Definitely recommend !

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★ 1

Manager was disrespectful and closed the window on us waited for an hour just for her to say we couldn’t get our food calling corporate in the morning DONT GO HERE

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★ 5

It's fast and good people not like other Wendy's

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★ 4

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★ 5

Very nice staff & food was fresh.

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★ 5

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★ 5

Great drive thru experience! The food was hot, the order was correct and the staff was really friendly despite being super busy. Good job and a big thumbs 👍 to the 6th and Layton Wendy's

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★ 1

❌🍔 I'm not eating Wendy's until they join the fair food program. Period.

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★ 3

First Dave's Double was just okay. Second Dave's Double was horrible. The meat smelled old, rancid, and something in the veggies on it were sour which ruined the whole meal. OMG that's going to stick with me forever. YUCK!

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★ 2

Horrible customer service at drive thru during 930am breakfast hours. SO DISAPPOINTED how unpleasant the elder woman working was! Not even a hello!

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★ 5

Service a little slow.

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★ 1

Rude manager, didn’t have to do anything for her to give me an attitude. I understand a lunch rush but I don’t understand unneeded rudeness especially towards people who fund your business. All staff running around like headless chickens and looking like they’re missing half a brain, train your staff or don’t have them to yell at all day. People aren’t punching bags, thank you very much have a nice day 😘

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★ 4

Deals are on their app.

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★ 5

I like it a lot, they are very friendly 🙂☺️😊

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★ 2

They take to long to prepare order

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★ 4

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★ 3

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★ 3

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★ 5

We always go there for Sunday breakfast. The breakfast baconator. Went there the other day for the regular baconator. Ot was very good.

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★ 5

Great service good warm food

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★ 4

They need a deluxe Baconator

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★ 3

Went there today 1st time in a long time. Service was quick and good. All the food items were good with the exception of the crispy chicken sandwich. That chicken must have been sitting in a warmer for hours it was so dried out and terrible. Not really the workers fault but rather wendys for charging almost 3 dollars for a sandwich that was once a dollar.

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★ 5

The bathroom was not so clean

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★ 5

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★ 2

Employees were outside smoking marijuana then ran inside to fix orders forgot half of my $65 order.

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★ 4

The $5 dollar biggie bag is the best deal in all fast food.
The server forgets the straw frequently

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★ 2

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★ 5

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★ 4

Ppl were nice , fast service

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★ 5

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★ 5

Fast service and friendly people. The food was hot and delicious

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★ 4

Good food, good service. Better than most fast food restaurants around.

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★ 1

I drove a long way to get a RAW BACONATOR....this location on s. 5th and Layton use to be the best. I don't recommend this location anymore. 😢

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★ 1

Dirtiest Wendys ever.

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★ 1

Went through the drive through which took around 30 minutes which was crazy because it wasn’t that busy, we told Glennyia when we ordered we had a coupon and once we got to the window and about to show the coupon she quickly closed the window and then stated we had to show that right away and closed the window again. 😠

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★ 5

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★ 5

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★ 5

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★ 3

The bathrooms weren't clean.

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★ 5

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★ 2

The low rating is mainly because of Price. A Dave's single is $1.80 more than a Culver's single. That's crazy expensive I.M.O.

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★ 4

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★ 1

This Wendy's has really gone down hill. What once was a clean, pleasant place to go to now looks untidy, floors look unswept,
shelves a little iffy, my chili not the same. I know they probably don't make it there, the meat was not broken into small pieces, we all make chili so we know what that means just didn't taste the same. It will I'm sure my last visit there

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★ 4

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★ 4

Well when you order a family size nugget and chili, blueberry lemonade, a frosty and 2 baked potatoes one could expect it to be put in a bag and not handed each separately, receive a straw, some chili sauce, a few more than 4 sour creams, 4 crackers and 6 nugget sauces ( for 50 nuggets mind you) 10-23...2 items along with condiments I paid for were not in my order and a 20 minute wait even tho I ordered ahead!

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★ 5

Great food

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★ 4

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★ 5

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★ 4

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★ 1

Bad experience with some not so professional people. I order they take my money i go to second window and she asked me ..can i help you? Ummm yeah dummy i just ordered . they gave me the wrong food and wrong sauce. I dont think ill be going again. Thumbs down

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★ 3

Busy

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★ 5

Food was perfect! Employees were really helpful and restaurant was clean. Good job Wendy's.

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★ 2

Wendy's used to be so good. I don't know what happened, but it went way down!!

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★ 4

Ordered online for pickup. Took 25 mins in the drive thru.. a little longer than expected, no biggie. But by the time I got my food it was cold. They also forgot two of my items so I had to go inside to get them. Which made the food colder. 🤦🏽‍♀️ but whatever, had to get home to feed the kids so I just dealt with. Workers were very friendly tho, so I appreciate that.

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★ 4

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★ 1

Rose the shift manager has horrible customer service skills even by fast food standards. do not eat here. it is wrong every time and they could care less. Attached is a picture of the 5th time my chilli cheese baked potat came plain. I called and she couldn’t have cared less didn’t even offer an apology.

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★ 4

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★ 3

I just got a quick $5 meal while I was waiting for the bus. The food came quick. The lady who took my order was very nice. I got it to go so I can't say much about the atmosphere. But they were very fast and polite.

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★ 3

They always forget sauces that you pay for . Good burgers nasty lettuce

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★ 5

the best of the best

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★ 4

Good fast-food

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★ 5

Great food and service

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★ 4

I literally only had chocolate chip cookies. My husband ordered from his phone and we picked up the order from the drive thru.

I did stop inside to use the bathroom and it was clean and easy to find. It did take a lil bit to get our order, but in fairness we ordered quite a bit. Plus I have no clue if others had large orders.

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★ 2

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★ 2

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★ 4

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★ 5

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★ 1

didnt hear my order had to go in they tried to blame me and ended up messing up my order anyway :) I say they should make less an Hr :)

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★ 1

Ugh! The buns on the hamburgers were like a month old, we could only pay in cash, order was wrong .

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★ 3

The kid at the drive-through was higher than a kite. They forgot our straw and plastics.

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★ 4

Ordered spicy nugs but was given regular instead ☹️

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★ 5

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★ 4

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★ 5

Fast and friendly

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

Inexpensive and good

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★ 4

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★ 5

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★ 1

One of the ladies there needs to clean their ears out. I shouldn't have to repeat myself 5 times for a spicy ghost pepper sandwich and a large Coke a large fire

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★ 5

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★ 3

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★ 5

Always get top notch service here and delicious food. Thank you for providing these for me and my family!

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★ 5

Love the fresa 🍓 ice cream

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★ 5

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★ 4

Using the Wendy's app made ordering and payment easy! Service by Obed through the Drive-Thru line made for a fast and pleasant experience! The food was good, too!

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★ 5

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★ 5

Best one around. Staff was very friendly and wait was very short.

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★ 5

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★ 1

Pulled up to the drive though and was met with a hostile and sarcastic attitude this experience was continued at the drive though window. On 6-17-2023 at 8:18pm

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★ 5

Very decent, unlike the Northside of Milwaukee

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★ 5

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★ 1

seen employs smoking around food

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