★ 5

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★ 5

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★ 4

Love it.

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★ 1

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★ 5

Food pretty typical for take out. Was ready in a couple of minutes and was hot.

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★ 5

The meal of misfortune was amazing and the service was exquisite

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★ 4

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★ 3

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★ 3

Touch and go drive thru as it is hit or miss depending on who's got the earpiece listening to your order. Clean inside for the most part. Be careful and review your inside counter purchases for accuracy as we almost missed some of our nuggets! The soda mixer is my fav to create the best combo-thanks Wendy's for keeping it!!

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★ 5

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★ 5

Tryed the 5 dollar menu ! It was good and nice choices of food

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★ 5

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★ 4

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★ 5

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★ 1

Claimed that the Jr Bacon Cheeseburger does not come in a biggie bag. Made me pay for everything separate

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★ 5

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★ 5

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★ 5

Always clean. Foods good!

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★ 5

Great

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★ 5

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★ 5

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★ 2

I work customer service too but this is the worst customer service I’ve ever received. I dont take it out on others if I’m having a bad day either… the other lady was really nice and respectful though she deserves a raise

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★ 5

Staff and food are always great!

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★ 1

When asked if I wanted to upgrade to a large, I wish they would have said that you're paying for a large container but you're only getting a small. I waited 10 minutes for a sandwich and a large potato thins. My potatoes are ice cold. And I'm missing the other half of them. I've never had a problem with this Wendy's but today you guys are off. You can't take people's money and charge them for a large and give them a small inside a large package. It's wrong. You should be able to see this and see that this isn't right. It needs more potatoes. I also asked for extra honey on my sandwich and it's dry as a bone. So I waited for 10 extra minutes to be disappointed with my sandwich and my potatoes. I paid $10 for my meal 😡

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★ 5

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★ 1

The food was horrible 😫 cold fries 🍟 😩 chicken sandwich seemed to be sitting for awhile it just wasn't fresh 😫 , and the guy at the window was so rude 😑 I asked him about a new item on the menu his responses was so rude. "I was like, it's ok, never mind."

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★ 1

We ordered food and everything was great until we sat down. I heard one of the employees saying that we needed to be kicked out that it was nasty to bring my dog inside. He is a service dog. So clearly the employees need to be more knowledgeable in this regard.
Notified the manger.

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★ 5

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★ 1

Do not order Grubhub from here. You won’t get your food. While talking to the individual that answered the phone, he gave contradicting stories about where the food went.

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★ 5

What's not to love about a fast food place with square burgers and baked potatoes? Oh, and the biggie bag is still one of the best deals around.

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★ 1

I go specifically to this Wendy's because the food is always Hot and fresh. NOT today. I can't remember the day. But it made me think I don't want to go back. I eat in the parking lot so my food doesn't get cold.
Fries cold. Burger cold. In a hurry couldn't wait for a re cook. Disappointed

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★ 5

Really chill guy at the drive thru window

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★ 5

Fresh fast food

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★ 2

An employee named Tyler needs to work on his customer service. Very bad attitude right from the get go and it didn't get any better throughout the visit. To top it off, the order was wrong and when I went back to correct it, he still had an attitude and at no point apologized just snatched the receipt and the wrong sandwhich and came back with the correct one handing it to me sourly. Maybe he was having a bad day but that's no excuse to take it out on someone else.

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★ 1

Ordered a baconator with a fry. Didn't receive a baconator, as baconators usually don't have lettuce and tomatos on it. Not only that but both the fries and burger were ice COLD.

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★ 3

I've had better, just about anywhere. Maybe I went on a bad day but, the problem is I won't go back.

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★ 5

The food was honestly really well done and I didn’t have to wait long at all for going during busy hours!

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★ 3

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★ 5

The server was very kind and went out of his way to serve us our food. Great chili. I had a wonderful time fellowshiping with a fellow pastor.

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★ 5

Good fast food, nice selection & friendly, fast service!

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★ 2

The ice machine and ketchup dispenser didn't work. The food at best was luke warm. If I'm in the area, I will never visit this location again.

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★ 5

Wendy's the fine food, delicious and yum, good service, but then the wormhole appear and everything is spinning. Good burgs tho

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★ 5

I did to go at night

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★ 1

Bad service!!

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★ 5

Always great service

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★ 5

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★ 5

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★ 3

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★ 5

I ordered via Wendy’s mobile app around 3ish on a Saturday. I didn’t have to wait long, my food was cooked to perfection. Dining area was clean when I arrived and I had a great meal.

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★ 4

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★ 4

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★ 4

It's Wendy's, you know what you're going to eat

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★ 5

Crabby patty! Lol I tried it and was shocked that no crab is on this sandwich
Guess I need to watch sponge Bob more often.

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★ 2

Poor customer services

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★ 5

Always a good experience when it comes to food and when it comes to customer service. I know a lot of people don't like drive throughs because of the wait times but they absolutely got my order rights and I feel like the customer service experience was 10 out of 10.

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★ 3

Picked up a mobile order 5 min after I ordered it. I live 4 min from there. Literally got home and everything was Literally cold. This was at 745 pm too. Not like 5 min before close. No wonder I don't come here ofter. Only time the food is good is for breakfast.

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★ 3

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★ 1

The associate taking my order was disrespectful , unprofessional. I had trouble hearing her through the intercom. She got mad! I am hard of hearing! The manager was no help. I will not be back to the Wendy's on Howell by Chase. The manager took the associate side and did not hear me out!

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★ 3

Wouldn't have been to terrible if it wasn't for the little old crabby ass lady at the counter. Food was ok. I expected a little better.

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★ 5

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★ 4

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★ 2

Ordered Krabby patty. Had once before and had liked it. Last night it was so awful had to throw away. Whoever must have poured the sauce on. A couple small onions and pickles stuck in middle of bun. Just awful.

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★ 1

Horrible customer service. Cash only that's crap they shouldn't be open if you can't scan the app or swipe a card not everyone carrying cash. And if internet is down then signs should be posted as well.

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★ 1

Llegue alas 8am para desayunar con la familia y tenian las puertas cerradas y las empleadas Escondidas cuando el lugar deberia estar abierto alas 6:30am deberian tener mas consideracion para las familias que desean desayunar en Wendy's

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★ 2

I don't think the evening shift likes people or wants to work at this restaurant. I gave my order, I said "Thank you" to 2 different employees, and never got a response from either one. I received my food first while my drink sat in the window for about 3-4 minutes. I got about 3 miles away and realized my burger order was wrong. Fries were great.

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★ 5

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★ 4

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★ 4

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★ 5

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★ 4

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★ 5

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★ 2

Every single time I go to this location, the employees are rude and my drink is a wet, sticky mess. I go back thinking maybe they'll change, but nope, same garbage service, different day.

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★ 5

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★ 5

The food was delicious 😋 especially the freshly made French fries, were very hot and perfectly fried. Veggies in my burger were nice and crispy fresh. A very clean dinning area and friendly staff. They have the Triple Berry Frosty 🍦 for only a limited time, it should be added to the permanent menu! It is delicious!

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★ 5

Very professional staff. People were very helpful when trying to figure out how to use the soda machine. Diet coke was out in dining room but staff was able to fill it for me in kitchen. Even gave me a fresh one before leaving. Very clean kept up dining room. Would definitely come back to this location. Excellent experience

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★ 4

Hey, the nuggets and fries were cold and old, but the service was quick and the staff were friendly. You should work on the quality of your food though, and cook smaller amounts. It's not like you're that busy, and it's obvious you're trying to save money on food waste.

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★ 3

Chicken wrap was terrible. Didn't even eat it. Cold chicken, very dry. Not worth the price.

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★ 5

Muy buena comida

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★ 5

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★ 3

Used mobile app but when you use mobile app for curbside and still had to ho inside to get my order. The lady (which I think was a manager) who prepared my order handed me my food and coffee. I went to pick up my coffee and noticed that it wasn't hot. I told the lady and she said it's because she just put the creamer in the coffee. I told her that shouldn't make the coffee that cold. I literally stuck my finger in the coffee. It was Not hot. If I wanted a cold coffee I would have ordered a cold coffee. Breakfast sausage in a English muffin was a little spicy which set my stomach on fire. I can't have spicy.

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★ 3

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★ 3

The Cob salads chicken was dry and tasteless. The floors were sticky.

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★ 4

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★ 1

There's nothing more annoying than waiting a long time for old food. Will not be back.

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★ 4

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★ 5

Great spicy chicken sandwich as usual!!!

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★ 5

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★ 4

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★ 5

Amazing!

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★ 1

Never been here stop asking me shhht..

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★ 5

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★ 5

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★ 4

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★ 2

Our trip to our local Wendy's was less than stellar. A month ago everything was outstanding. HOT fries, order was accurate, workers were nice. But this evening could have had me at urgent care. When a customer asks for the Removal of something from a sandwich, it could be more than a taste preference. It could be health related... i.e. a food allergy! No Onions was requested and was also printed on the slip.... thank goodness I Always check before eating my food. This would not have ended well! And your fries were barely warm and turning chewy. Step Up Your Game, Oak Creek!

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★ 5

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★ 3

The floor was unexpectedly slippery, likely due to an excess of soap used during cleaning. Despite this, the place was generally clean. The service was average, and the food was just okay.

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★ 5

I heard their breaded chicken nuggets and breaded chicken burgers are halal, and they aren’t a genocide supporter either 🙌

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★ 5

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★ 5

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★ 1

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★ 5

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★ 1

Whoever working the morning shift obviously ain’t get enough sleep before coming into work! Y’all don’t follow instructions at all.. horrible! Just quit at this point..

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★ 5

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★ 5

I’ve order the Cinnamon Pull Apart and Man I Tell You!!!!! “MAGICALLY DELICIOUS!!!” I’ve requested Extra Frosting on Top of the order, The Employee that made this needs a raise!!!!!! The Extra Frosting I’ve requested was immaculate and the correct amount!!!! THANK YOU TO WHOEVER MADE THIS

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★ 3

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★ 3

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★ 4

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★ 5

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★ 3

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★ 5

Wasn't inside so cannot rate atmosphere. Service was fantastic and frostys are delicious!

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★ 3

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★ 1

I got home and discovered I was given the wrong salad so I called to speak to a manager to correct my order. “Tyler” the manager I spoke to told me they were out of apple pecan salads and he rather give me a salad than no salad. So I’m assuming me as the customer paying money for one item and receiving the wrong one doesn’t have a choice? What year is this?

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★ 4

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

Great food and the staff are always super friendly. My go-to location when it comes to Wendy's.

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★ 3

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★ 5

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★ 5

Just changed my review from it being busy due to it being so good to it being good and fast! Employees were great, my food was piping 🔥

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★ 5

Everyone nice n service is fast

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★ 5

Best customer service food tasted better and love the fire place

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★ 4

Service can be a little slow in drive thru, but overall they are usually friendly.

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★ 5

Food took a long time, but cashier was super friendly and nice. Told me to take it careful with potatoes so I didn't burn my beautiful face! (They were fresh & hot)

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★ 1

Every time I come here I ask for a crispy chicken sandwich and a hamburger.

Thr crispy chicken is always super dry, like suck the water out of your mouth, dry.

Then the burgers always have cheese. I never ask for cheese. I always make it super clear I can't have cheese. So what do I get? CHEESE 🧀 I'll just wait for Burger King to open across the road for a burger I guess.

I hate their dry fries too.

Coming here is a last resort anyway. The quality has always been poor. I even worked here as a teen and knew it was bad back then.

They are quick tho.

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★ 5

Open late.

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★ 2

Nothing special at all

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★ 1

Food was not good. Hamburger looked like burnt meat.

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★ 1

They left off a sandwich on our large order..... accuracy leaves a lot to be desired here.

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★ 5

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★ 1

Olvidaron darme mi hamburguesa y llame la persona que me atendió lo hizo de mala gana

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★ 4

If you're going to order $50 or more in food, go inside and don't use the drive-thru. Staff should have had the person pull to the side instead of handing her bags as they became available. This left people sitting in the line for far too long.

The peppermint frosty was refreshing without too much peppermint taste that gives you a toothpaste taste.

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★ 4

fast food hamburger, chicken and salads. I like their burgers and frosty.

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★ 5

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★ 5

Keep up the good work

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★ 5

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★ 4

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★ 5

Very friendly. Clean atmosphere.

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★ 4

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★ 2

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★ 5

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★ 3

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★ 1

Went for a DoorDash pick up around 12 am at night just received horrible customer service I would not recommend coming here if you DoorDash

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★ 3

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 1

French fries were salty as he'll. Burger taste like dog food

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★ 5

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★ 5

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★ 5

The drive through person was not very friendly and not really taking questions but blamed it on the associates giving the meal. They were fine, not sure what kind of day they were having.

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★ 5

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★ 5

So many of our friends haven't tried Wendy's for breakfast. It's a very nice surprise.

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★ 5

Love Wendy’s, best chicken sandwich there is anywhere, burgers and fries are perfect and soda machine gives you a lot of options, friendly staff and clean.

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★ 4

The prices seem to be a bit high. $8 for a salad and $8 for a baconator.

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★ 4

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★ 5

In a world of poor customer service this crew really exceeded all expectations. I purchased a very large order for my work crew and was treated with absolute professionalism. All food was accurate and hot. Thank you to Krystyna she was amazing

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★ 1

I was on my way home and really wanted Culvers but the line was insane. I saw there was only one car at Wendy’s with no one else in the drive thru. I pulled in and did a u-turn to the intercom. I sat there for a while and was like.. are they closed? Checked Google. Says open until 1am. Did I miss the sensor? So I said “Hello?” I received a very rude response “I’ll be with you in a minute”. No, “Hi.” No, “Welcome to Wendy’s”. Obviously annoyed that I had pulled up. So I left because that’s what they wanted to me to do. That’s why their drive thru is empty. I ended up in a long line at McDonalds for locations sake and really wished I’d just have waited at Culvers.

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★ 1

I had door dashed some food, apparently my name was never in the system even tho it was already paid for. Can someone please explain this to me and also answer the phone. I know that place isnt that busy right now. I used to work at a wendys before.

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★ 1

We hear a lot now days about poor customer service. You would think for a fast food restaurant that service is a priority. Not so at this restaurant. 2 seniors in their 70's go out for a Sunday drive and stop for a bite to eat. We ordered 2 of the $6 Biggie Bags. When the cashier rang it up she said $17+. We told her that was wrong as two $6 meals should only be $12+. She looked a little shy and nervous and it's understandable she may have been new. She asked for help from another employee and an African American lady came over. We explained about the cost, the 2nd lady said $10-something. We again told her that could not be the correct order and repeated our two $6 meals. 2nd lady couldn't figure it out and now we have a 3rd employee who said $18+. 3 people working on a simple order of two $6 meals. I simply said "wouldn't it be faster to just void that and start over?" The African American lady very rudely said "do you want to come over here and do it?" What???? A simple I'm sorry we'll get it would have sufficed. When I told her that was a horrible attitude she told me she doesn't have to listen to me complain. ??? What complaint, I simply offered a suggestion. I asked for a manager and she told me there wasn't one on duty. Would she have had that attitude if there was a manager there? When I said that isn't going to make for a good survey, in her snotty attitude she said "you can write what ever you want." Makes it sound like no one (mgmt) cares how they treat customers. No name tag of course. But if they have security cameras I'm sure they can figure out who she was. And if the other employees are honest, they can vouch for the situation.

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★ 1

Highly incompetent. Staff does not pay attention to the drive thru unless there's a line of cars. I waited for a minute to be served, went to the window, then was told to go back around when a line had pulled in. Don't go here if you are looking for service.

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★ 1

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★ 5

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★ 4

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★ 4

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★ 1

Man at the window was a terrible person. Tried to go through the drive through to correct an order because I asked for just ketchup on a burger, and it had NO PATTY. ONIONS, AND ALSO PICKLES??? HOW MUCH COMMON SENSE DO YOU LACK. AND the man “helping” me claimed he and his “burger makers” did everything right, claimed we were drunk, and refused to help us. I’m sick. This is the worst experience I’ve ever had at a fast food restaurant. I loved wendy’s but are you kidding me? Even after I tried to ask for a manager he just said “goodbye!” In a taunting voice. Called back to try and even get someone else involved to correct his immature, irresponsible actions, and guess who was at the phone. The same old jerk who refused service. Blocked my number, tried calling on multiple phones and just refused to help at all. He needs to be terminated immediately because this is out of line by far. GROW UP MAN! YOU WORK AT A WENDYS!

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★ 1

Awful Wendy’s. They forgot my meat on my burger and forgot and order of fries and didn’t give us any straws for 5 drinks. Not only that we tried to tell them what was wrong with our order and they refused to listen and wrongfully accused us of trying to get free food when we even offered to go up to the window to tell them about their mistakes. All they did was give us attitude and wrgonfully accuse us yet again of being drunk when we were all underage. DO NOT RECOMMEND THIS PLACE CUSTOMIER SERIVCE IS AWFUL!!!! Workers are so rude and unhelpful. Very disappointed.I even have the picutre of the burger without the patty and offered to show it to them but they refused.

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★ 5

My trip was awesome. The ladies in the drive thru were super nice. I got a have a wonderful night and a have a blessed night.

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★ 5

Tasty burger 😋🍔 and wraps...

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★ 2

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★ 3

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★ 3

Got A Biggie Bag Food Was Okay.

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★ 4

Got 2 of their $6 biggie bags in they were great went through the drive-through and had no problems switching the solar to frosty's

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★ 3

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★ 2

Waited 20 minutes for an alright burger

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★ 4

Wendy's is one of my favorite for burgers great place to dine in.

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★ 5

REVIEW ABOUT CALEEN I tried leaving this review like a week ago type it out and had a feeling after I stopped at Wendy’s tonight to make sure I had left them a good review as I had told the worker I had I’m glad I did because there was no review THIS review is about the worker CALEEN( really pretty, African American, long braids) I visit this location at least three times a week every time I see her she goes above and beyond to give me great service I have a chronic disorder and I’d be lying if I said there wasnt a time where I pulled up to the window sick as hell And this girl distracted me from my Pain till it passed. I know some people might think She is just a worker but she has proven to be so much more then that(not that a fast food job is a easy job it definitely isn’t) I will continue to return to the store not just for the great service but for this workers great service alone!

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★ 1

All of the girls here with no hair nets and this is our second time finding hair on our food, first time was a chicken cesar salad this time on our chili, disgusting 🤮 to bad I have to waist a start in order to add a review!

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★ 1

My mother and I went to go get breakfast. We tried the doors at 8:45, but they were locked (at this time we didn’t know the dining area doesn’t open until 9). We then went through the drive through and were then informed by a man that the dining area doesn’t open until 9, so we waited. At 9:10 we went to go try the doors, still locked. Finally a woman appears by the registers and sees me and my mother at the doors and gestures us to go through the drive through still standing behind the register, not even coming to the door to address us. It was 9:15 at this time. We gave up and went somewhere else.

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★ 3

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★ 5

Standard Wendy's experience. I ordered on the app and they got my custom sandwiches correct, so extra points for that.

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★ 1

you have a white worker at your restaurant saying the n word. please evaluate your choices on who you hire.

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★ 1

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★ 5

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★ 4

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★ 5

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★ 1

It's Easter and 2:56pm. We're in the drive thru and they say how can I help you. I say my order. The screen is blank and nobody talks. I wait a minute and say hello a few more times. No answer. I pulled up to the window at 2:58pm and they turned the lights off and were closed.

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★ 3

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★ 4

Food was lukewarm at best but overall service was good. Burger still tasted good after I heated it up in the microwave.

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★ 3

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★ 3

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★ 2

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★ 2

You'd think as slow as they are, food would be fresh. I watched a young girl with way too long of nails to be working in food service, look at the order screen 30 times. Grab a bag, put the bag back. Throw the bag away. She was clearly clueless.

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★ 5

Good fast food

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★ 4

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