★ 3

Bathrooms were out of soap and nobody took care of that when I brought it up so I had to go to my vehicle to wash my hands with hand sanitizer. Food is not what it used to be, burger wasn't half as good as it was a year ago. Chili was still good but also not what it was a few years ago. Might stop going to this location, maybe it is the problem.

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★ 5

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★ 1

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★ 5

Fast, and surprisingly affordable.

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★ 4

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★ 4

Clean the food was relatively hot potatoes were excellent....sandwich was pedestrian ...freestyle soda machine excellent.. friendly staff

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★ 1

Each time I’ve come in there have been no employees around and has taken 5+ minutes to order or speak to anyone.

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★ 5

They made my trip really fast they were really nice and funny. Food was fresh and hot. Frosty was perfect.

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★ 3

The people made us wait 8 minutes in the drive-thru .The sign to order at was not working. He kept messing up our order when we said it very clearly. We order half and half frosty which they said they could do but then when we got up to the window the guy said that we would have to wait an additional 8 mins for the vanilla ice cream cause they have to make more. I said NO! NOT waiting any longer.... Why couldn't you of told us this when we were in line waiting all for a long time. We ended up leaving without a purchase

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★ 1

Waited 20 minutes in line(only 5 car ahead of me) food was cold, order a ten piece chicken only 8 in the bag, frenchfrys were horrible, and person at window was rude and unprofessional. Done with this place.

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★ 5

Good clean place with good food.

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★ 5

Drive through service was very good. Was able to get my complicated order correct.
Second trip: stick to the drive up. Inside service was slow at best. Staff was not even busy, just slow.

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★ 5

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★ 2

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★ 1

Got my food and was missing a 10 piece chicken nugget along with a 4 piece of chicken nugget and our baconator fries. Upon trying to eat our food our sandwiches had mayo when we said no mayo. My baked potato was also black and rotten with mold spores on it. Was really grossed out over the whole experience.

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★ 2

I ordered a Carmel cold foam coffee and they gave me a frosty with ice and caramel in it. They also had me wait 20 minutes for it.

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★ 2

Took 20 minutes to get my food, and its not even like there were that many cars either. The food was the only good part about Wendy's. I guess the workers were nice. They also completely screwed up my order... EVERY TIME I WENT THERE

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★ 2

French fries were cold and never ordered cheese on my burger but someone decided I wanted cheese, which I don't like cheese 🥺

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★ 5

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★ 5

I was there a little after noon on a Sunday. I had a great time. Friendly staff, nice environment, good food. I’ll happily return there.

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★ 1

Horrible customer service, took almost 20 mins just for them to take my order (I was at the drive tru thing with on singular car waiting for food) and then they still got my order wrong

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★ 3

Typical

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★ 3

I like Wendy's but this place barely survives. Orders consistently wrong. Place needs a real good clean.

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★ 5

Hands down the best fast food restaurant in America. The Biggie bag is a classic Idea and they for sure pay tribute to Dave Thomas

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★ 1

Horrible, stood in line for ever. Finally left and went to another place.

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★ 1

Total garbage every time. The drive thru wait is at least 30 minutes every time. Please hire someone other than apathetic teens.

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★ 1

Mold in the bathroom of the woman’s restroom. Hard rock bun.

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★ 5

I love wendy's

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★ 5

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★ 3

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★ 5

staff was very friendly & food was delicious!

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★ 3

The service was fast and friendly and the soda machine was spot on, not overly carbonated like many. But the Cobb Salad has changed. The chicken in the salad was some sort of canned product and was not good.

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★ 5

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★ 5

Baconator was fresh and awesome. Chili was really good too. Wife and daughter in law had the chicken sandwich which they said was good. Fries were fresh and hot

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★ 5

Clean bathrooms and dining area, good food, fast service. They tend to get REALLY busy (especially the drive thru), but the employees are always polite, even under pressure. Great Wendy's to visit.
Only thing I'm disappointed about is for the price, the burgers are rather small these days. Got a son of baconator ($6) and it was just a tiny burger with a couple extra pieces of bacon; for $1.50 more you get the real deal. Next time I'll just get the big one and save half for later.
Update: had breakfast for the first time, rather disappointing. Service wasn't what it usually is (I'm not a morning person either so I'll forgive that), and the sandwich was meh; mostly bun and cold. Stick with lunch/dinner!
One additional update....the baconator was disappointing too. Like every other restaurant, they're cutting back. The spicy nuggets are still amazing though!!!!

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★ 3

Very rude manager

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★ 4

Staff was good and quick with service

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★ 1

Took for ever to get the food through the drive thru. The burger had been sitting under the warmer it taste like. Bun is hard and dried out. Patty's are dry

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★ 4

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★ 5

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★ 1

Old fries, not hot, very dissatisfied.... don't go near closing time you get old food left over from the day

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★ 5

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★ 1

If there was a word worse than “trash” to describe this place, I’d use it. Terrible service and even worse food—which is just insulting considering the prices. I’d sincerely rather go hungry next time.

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★ 2

The gentleman at the counter was surley at best. He obviously didn't want to be bothered by pesky customers. Bathroom was disgusting and you could smell it at the front counter. This Wendy's sucks.

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★ 5

Very busy location. Cashier was very nice.

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★ 4

Great place to eat. Great burgers. Clean eating area. Sometimes can get really busy.

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★ 1

Rude and unprofessional every time, never once have I hear a thank you or a hello or a goodbye. I only started going here every once in a while because it was across the street from my work and was convenient but they somehow manage to mess up a two item order every time I go. You wait forever at the window while they stand back there yelling and screaming and then they throw you back your food after touching it without gloves and then without saying anything they close the window. I’ve also heard that they take pictures of peoples cards and while I have never seen it, I definitely beleive it.

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★ 3

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★ 1

Avoid this Wendy's. Twice ive received cold food in the drive thru both at lunch and breakfast. The crew person today at 750am provided zero customer service. I would have been treated better by a robot. No hello, no sorry that the breakfast menu wasn't displayed, no thank you at the end. I felt like an inconvenience to his day. I was overcharged 2 dollars.

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★ 1

Guy that was running the Drive Thru was incredibly rude!! When the recording was going he cut it off and said go ahead with your order, I ordered got asked if that was all, that part is fine. I get to the window he stares at me I hand him my card, when he hands me back my card and drink I say THANK YOU, sayings nothing in return. I sit there he flings open the window hands me my food and shuts the window. Not one word the entire time while at the window. Felt like a major inconvenience, I won’t return.

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★ 5

Shoutout tho Noah! He made everything better just with his attitude. Super kind never felt like I was intruding. He was so kind and complimented my necklace, super attentive! Definitely come her if you want good food, good energy, and good people.

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★ 1

Whoever is working the drive thru today at about 3:30/4pm rushed us through the drive thru and gave us regular garlic parm nuggets instead of spicy nuggets as we asked. Never have experienced a worse worker at this location. Very disappointing and money wasted.

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★ 2

Burgers were cold. Fries were cold. But the Frosties were great.

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★ 5

Great food and service, got my food very fast and workers were nice

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★ 1

Ordered a cobb salad through drive thru. The boiled eggs on it were rotten. Eggs were liquid and running. Threw it out.

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★ 1

Burger was burnt and so dry I only had 2 bites. Complete waste of money

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★ 5

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★ 5

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★ 1

12/20/24 went thru drive about 9:20pm. My entire order was COLD!!! I was the only one in line and zero people inside. They messed up my order when i said no onions and of course couldnt do that right. The cheese on my burger never even melted. More lazy trash workers demanding more money and barely do the minimum. Will never go here again

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★ 1

The most disgusting hamburger I ever ate my daughter's hamburger was red meat not cooked correctly

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★ 1

Ordered 2 #2’s(baconator) received 2 double cheeseburgers. Thought no big deal I’ll go in and fix it. Came out with what I thought was correct, 2 more double cheeseburgers. Looks like 0% chance of correct orders. Good luck!

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★ 1

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★ 2

Food was ok. New look but not clean. Can hear staff arguing and cussing. Smoking out side and returning to kitchen is not appetizing.

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★ 2

Went there for the crabbypatty meal 😋. Service suck and the restaurant could be cleaner.(Dine in)

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★ 5

Clean. Food was great. We had breakfast. Noachez (I think that was the name on his jacket) took our order. He was very kind, and full of energy. A great personality to greet first thing in the morning.

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★ 3

Sometimes the kid wants Wendy's. The ghost pepper isn't very hot TBH.

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★ 5

Clean, excellent service, speedy service,

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★ 4

The food was great! The customer service was excellent!! We highly recommend the baconator and chili 😁 They are in the middle of renovating so the atmosphere is.. In transition. But overall, fast food we've eaten in a while at a fast food place. Well done!

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★ 4

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★ 1

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★ 1

4 out of 5 of our sandwiches were completely wrong. We were missing sauces and fries. After complaining and getting new food, all of the burgers were still wrong…. But there was no point anymore. Terrible experience. Will not visit this location again. Everyone is slow and not friendly. It must be everyone’s first day.

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★ 5

I was in Onalaska's Wendy's yesterday. I waited in the drive through for over 50 minutes before I got my food (about 40 minutes until I was at the window). I ordered 3 combos. I'm not holding this against Wendy's this time, though, as the manager answered my question of "why so long" with a completely justified answer. I feel for that manager and hope he gets the staff that he needs. I'll be back as I love this Wendy's and this was a once-off.

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★ 4

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★ 3

Food was good. Service was ok. Many just wanted in and out. Very quiet. Parking lot is small.

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★ 1

The crispy sandwiches are the only good thing here no ice in the soda machine soda is warm in the machine and not ready at all for lunch at 1030am

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★ 1

Just waited 20 minutes for 2 Dave’s combo meals to go. Watched as several cars were given food as well as people that ordered after us. Time to close the location if
you can’t do better

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★ 5

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★ 1

Rude manager says understaffed poor people skills long time to get our food the only positive thing was the taste of the food

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★ 1

Service at this location is simply terrible. Went downhill during covid (which they definitely get a pass for) but still has not improved as of October 2024.

Exceedingly long wait times (20+minutes regularly, no matter what time of day, with a couple 45+ minute waits) and we've had them simply forget our order existed after having us pull forward, wasting our time without even getting the food we ordered (they at leeast were kind enough to refund us after 20 or so minutes).

Food quality is definitely above average, when you can get it, but service is simply to the point where there's no excuse for the consistently awful service .

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★ 1

Stay away from onalaska wi wendys.... the people are VERY rude... we used to eat there alot but no longer will because of an employee we delt with tonight.. very sad!!

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★ 1

Yeah fun joke! 4 paying customers walk into your lobby.... all four walk out after 5 minutes because..... no one greeted them and, when an employee was asked to attend the counter..... I heard an emphatic,"oh man!". Thanks wendys now I don't like you or Mc Donald's. Clap that back!

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★ 3

Fries were cold :(

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★ 2

Service and atmosphere were fine. The bun and cheese on my burger was HARD!... disappointed.

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★ 4

Wendy's has gotten expensive

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★ 1

The tables need cleaning, also the floor is wet and dirty

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★ 3

Hit or miss any more. Depends who is working.

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★ 4

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★ 4

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★ 4

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★ 5

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★ 3

The customer service in the drive thru left much to be desired. No smiles and in fact said absolutely nothing throughout the entire interaction at the window. The order taker was fine, window staff was not.

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★ 5

Food was slow coming

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★ 5

The staff here are very nice even though they seem shortstaffed. They always make sure that every customer is satisfied, and I really appreciate that. The saucy nugs are my favorite.

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★ 3

No matter what time of day I go there is a line in the drive-thru . When you finally get up to the speaker to order someone always asks me to wait before ordering. And not just a small wait like a minute or even 2. More like 5-8 mins. If they are under staffed they gotta get this fogired out. You're about to lose a loyal customer.

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★ 4

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★ 5

All it takes to impress me anymore is to have a clean table to sit and eat. The whole restaurant felt clean. Yay!

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★ 2

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★ 5

Great experience!

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★ 4

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★ 3

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★ 5

The crispy chicken sandwich double patty is how I ordered mine. Baconator also a good choice. Made at the order very juicy.

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★ 1

Waited 30 minutes for 6 pieces nugget and a burger at 3pm. Not even that busy.Ridiculous

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★ 1

Been in line for 30 minutes and counting. What is going on?!

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★ 1

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★ 1

This Wendy’s location is the worse. Wait times are long even though they aren’t busy. And be careful a worker at this location stole credit card information from customers a few weeks ago. BEWARE. Stop coming here so this Wendy can shut down or get new management.

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★ 1

Right from the start of the drive through, I was asked "what do you want.." definitely not coming back to this place.

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★ 1

When I arrived I attempted to dine in but the doors were locked with no signs posted that the lobby was closed (noon on a Monday). I should have went elsewhere after that but instead I went to the drive thru. In total I waited over 30 minutes to get my food. I got a Spicy chicken combo and some of the new GarParm nuggets. The only thing I was able to eat was the frys. The nuggets were swimming in oil and were like oil sponges. There was no sauce on them what so ever. Then I got to the Spicy chicken and discovered is was not completely cooked. I will not be returning to this location anytime soon!

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★ 1

Lobby is closed

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★ 1

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★ 5

Wendy's has good deals if you use the app. Service speed can be hit and miss here but I assume like most places, being fully staffed is difficult. Recently have been here and had great customer service from Jeff. He went above and beyond. Some of these reviews are being way too picky.

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★ 1

If you're really desperate to eat here. Go to the one on the south side of La Crosse. These employees fail to do your orders correctly to raise their voices at you when they can not comprehend how to do an order through the app. By saying, "Make up your mind if you want your order or not." They failed to give a replacement for something they're out of something. I guess if you look up the definition of high school drop outs while lacking ambition to do their jobs correctly and fail to take anger management classes, you've come to the right place.

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★ 2

Idk who was working tonight 6/24/24 but 3 of the 5 items ordered were very wrong. Got a refund for two of the items on my delivery… I asked for a spicy chicken sandwich with no tomato and it came with ketchup and mustard on it… haha what?

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★ 5

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★ 1

I took my family to this Wendy's about an hour ago just to get my young daughter something to eat. It was not a good experience. After a fairly long wait at the drive through, the man who took our order was very rude, condescending, and hostile. I tried to ask him a question after giving my order, and he interrupted me to give me a lecture about how I was doing it all wrong (apparently, he thought I was trying to rush on to another order...I wasn't). So after giving him the drink order he apparently thought I was trying to rush past, I then asked if we could get curly fries. My daughter wanted me to ask and I couldn't imagine what the harm would be. A simple 'no' would have sufficed...but I got another condescending lecture that ended with 'we are NOT an Arby's.' I asked him is he was really angry but he didn't hear and just kept talking over me
This man sounded hostile enough that my daughter was legit quite anxious and uncomfortable as we waited to get the order.

I will say that the person working the cash register was very nice and politely fixed the order that the first employee must have been too busy taking his frustrations out on us to take down correctly. My daughter also said the food was good enough...but either way I have no intentions of going back.

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★ 3

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★ 1

Google states that the Wendy's in Onalaska should open at 6:30 AM and close at 12 AM. However, upon my arrival at 8:45 AM, the location was still closed. It is disappointing that after years of not craving Wendy's, the one time I did, they were not open.

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★ 1

This place used to be a favorite stop in onalaska. It seems the last year has been a steady downfall. Pulled into the drive through for close to 10 minutes with out even a "hello, I'll be with you in one moment " just silence. They were around the corner having a smoke break. I noticed as I drove off without even being acknowledged.

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★ 1

The lady working the counter today needs to lay off the drugs so she can consecrate on what and where she is putting her hands and not in ppls cups let alone spilling our fries and not giving us any more in return haven't had Wendy's in yrs cause there is not one near me but will not be stopping at this location again

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★ 5

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★ 4

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★ 5

Manager was fantastic. I could not be happier with the service I received. I had went to a competitor left very unhappy. Came to Wendy's and they went above and beyond what I was expecting. I was missing a few nuggets. But the service was great.

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★ 1

Employee got our order wrong. No ice in soda machine and most of the drink selection was "unavailable".

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★ 1

Worst customer service. The dude in the drive thru needs to talk to customers like their people not an inconvenience.

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★ 5

Tonight I met the nicest manager and I want to thank Wendy's for having such good customer service

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★ 1

They make their chili with chopped up leftover hamburger patties now. It used to be so good....incredibly rude worker insulted me and lied to me when I asked if they were still doing that with the chili. Will never go back, despite that it used to be a favorite. Talk about Greedflation!!!

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★ 4

Mobile order pickup via drive thru. Server seemed flustered he was very brusque

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★ 3

Wendy's is not as good an need an updated menu it's 2024 step it up . And let's clean up these restaurants better an pay more attention to detail....from bathrooms and parking lot appearance to making a decent appetizing looking sandwich and y'all fries🛃🛃🛃even when fresh...food is boring....ooh I tried orange frosted🛃🛃🛃

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★ 3

Stopped in and had dinner, wasn't that bad.. the people there were pretty awesome and had great attitudes.

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★ 3

Slow service, went on a Wednesday during scheduled open hours waited in a line of 9 cars 3 left before I did 10 minutes later I left when I drove by the drive thru window it was dark and did not see anyone

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★ 1

This place has gone way downhill. The restaurant was filthy and it took forever to get food. The staff were yelling at each other and making strange comments.

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★ 1

When I went through the drive through I didn’t appreciate the attitude that was being given, and when I said milk for my son instead of asking me white milk or chocolate milk he said he’s getting white milk and then on top of that just the attitude given after each order was not ok

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★ 2

Cold food. Employees really think they're hilarious. They're not.

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★ 4

Like eating there when my food is made fresh

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★ 5

Breakfast ✔

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★ 5

Love it there. The food is amazingly delicious. The staff is always helpful and well mannered.

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★ 4

Had To Wait A Good 5 Minutes To Order. Once I Was Able To Give My Order, The Customer Service Was Pleasant. Inside Restaurant Seemed Pretty Clean.

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★ 1

Don’t go here

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★ 3

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★ 1

Horrible service didn't give me my chips with my taco salads called manager he said what do u want me to do. They would be fired and never work again pluse one guy having his pants sag showing off his boxers. Nobody needs to see that before they eat. #disgusting

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★ 5

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★ 1

They refused to honor a coupon that had their store address on it and was not expired...

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★ 4

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★ 1

Terrible Customer Service

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★ 1

This place needs to be shutdown, building torn down, and be forgotten about until the end of time. The building is a dump, the drive thru is a dump, the parking lot is a dump, and I've been met with better customer service at an actual dump. Orders wrong 90% of the time, looks nasty and I would not trust it. I don't go to this location anymore but I keep hearing locals talk about it and it hasn't changed. It's gotten worse actually lol. Just don't go here.

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★ 5

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★ 1

Wendy's single combo, took 7 min. for someone to take our order & we were the ONLY ones there! Buns were stale along with the meat DRY! Drink machine didn't work & place not very clean!

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★ 1

Wendy's is good, this Wendy's is not. I dare you to find a slower one.

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★ 1

Indifferent staff, missing food items from the order that I had paid for. Went to the counter to inquire, and the staff just walked away. Chili was lukewarm and very thin. Not sure I will go back.

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★ 4

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★ 1

I hardly go to Wendy's cause of the bad experiences that I hear, just as I was excited to try the new Nacho burger, my entire meal was very disappointing. I waited 15 minutes in drive-thru with just 2 cars ahead of me, I ordered Queso fries and what I got was cold, old, soggy fries with cheddar cheese, my Nacho burger wasn't hot or juicy at all and part of the bun was hard. Very disappointing.

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★ 2

Too slow and not prepared as ordered

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★ 4

Time waiting for food was great, not a long time, and everything was hot and fresh. Gentlemen at the window never said a word, but he was moving exceptionally quickly, so I saw he was effective, and as someone who worked fast food before, I can say I was impressed how he handled things.

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★ 1

This place is ridiculous! Can we not figure out how to make the food faster??? If you have anyone in line in front of you, you're to wait more than 5-8 minutes!

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★ 5

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★ 2

Service lol. 2 customers ahead of us. She take his order and leaves 6 mins later comes back ask can she take his order. He like need my cup. Then walks off. Finally place order I wanted sweet tea. She like in the machine no sweet tea in it. Get food fries cold sandwich was ok.

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★ 5

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★ 2

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★ 2

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★ 1

2 cars in the lot. None in the drive thru. Got put on hold when I pulled up

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★ 5

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★ 4

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★ 4

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★ 1

Slowest Wendy’s over ever been to took

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★ 3

I stopped in yesterday around 11:00 to get a quick lunch. There was one other person ahead of me when I entered. It was rather cold and uninviting and it took several minutes before someone helped me at the counter. They took my order and we're very courteous. The food was ready quickly and my order was correct. I ordered a Dave's double cheeseburger with fries and a drink. The fries were hot but the sandwich was just warm. The bun was not fresh and the burger was just so-so. I ate quickly and then left.
I had eaten there many years ago and was always satisfied. However I don't think I will be back!

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★ 5

Great customer service 👏

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★ 1

Waited 20 minutes in the drive thru how much slower can you get

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★ 5

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★ 3

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★ 1

The worst fast food place ever. Super slow. You'd think you'd get good food waiting so long. Very dirty feeling. Overall the place is just gross. It's a shame because it used to be a great place.

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★ 3

Long drive thru line so I went in to order took just about as long to order inside as drive thru 🤦. Food was good not great. Service slow but only one person working front counter. Atmosphere sill has Halloween decorations up and this was end of December. So they need to pick this pace up a little bit.

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★ 1

With 2 cars ahead of me I sat in the drive thru line for 30 mins. And then the food was cold.

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★ 5

I ordered a 2 biggie bag of 7 dolar... 1 chili total of 18 dollars with some coins. there some new offers on the biggie bag. For sure, with nugget as well. I'm trusting. Keep going, and nuggets weren't there.apart from that, I asked for straw, and the ee gave me a spoon. I had two ask twice. It was my fault I doubt to checkout the bag. Fr next time. Probably new year for bad service. Idk 🤷🏼‍♀️. One of the sandwiches was open, It was my bad. I left,from the windows, didn't check. So, a leftover and very sadly, I throw it away.

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★ 2

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★ 3

They were short on staff! 1 guy was running the inside register and the drive thru window.

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★ 2

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★ 5

Always fresh, never frozen

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★ 5

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★ 5

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★ 3

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★ 3

Slow service..more employees talking than working

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★ 3

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★ 2

My Dave's double was terrible. The bun was completely rock hard stale. The meat had no salt seasoning nothing on it. The tomatoes were kind of gross insult.

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★ 1

Nastiest wet burger and fry for a 20 minute wait

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★ 1

just save everyone the time and shut this location down.

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★ 1

Do not go here. They did not give us hardly any of our stuff we paid for. If you aren't able to provide the service then don't serve. Refund us for our entrees and sides we did not receive. We communicated the problem and got turned away.

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★ 1

Wanted some Wendy’s at 6:20pm on a Sunday and the lobby was closed. The only option was the single lane drive-through that was 10 cars deep. No thanks.

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★ 5

The staff are always friendly. Long lines in the drive thru but it goes quickly

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★ 5

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★ 5

Everything was very good and hot

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★ 1

Super slow, rude

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★ 5

Great Veterans Day

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★ 1

Holy buckets this place is a disaster!! One of the girls at the front counter was very loud and giving off MAD attitude towards customers. She was yelling and making a scene behind the counter. Staff was super forgetful about what went in each order. This place needs some serious help

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★ 4

Typical Wendy's nothing bad about it

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★ 5

The order taker late at night is super groovy! Makes the food so much better knowing a rockstar is serving it i Believe his name is Benjamin

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★ 4

Dining room needed supplies, no napkins

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★ 3

It took 25 minutes to get through the drive through. The lobby was closed due to staff shortages

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★ 4

Very nice

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★ 1

Sat in drive through for almost 15 minutes, I was the only person in line. Person at the window seemed extremely unhappy!! Never said a word to me. Wanted to try the breakfast sandwich for the first time, might be a one and done for me?

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★ 1

This was the filthiest fast food restaurant I have been in. The food was also subpar but just couldn’t get over how poor the customer service and the filth. The pop machine had hair and something split on it. YUK! Also employee’s could be heard dropping the F-Bomb. Would never go back here.

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★ 1

Over 40 minutes wait and still not up to the drive thru. When I ever do get up there, it’ll be the last dollars I spend here! Peoples time is important.

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